Total Complaints
62 filings
MERCEDES-BENZ E320 · model year
62 NHTSA complaints, 7 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 1996MERCEDES-BENZE320 carries 62 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 7 crashes, 3 fires, 2 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 1996 E320 is electrical system with 10 filings, followed by suspension:front:springs:coil springs (7) and suspension:front (6). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 15 investigation files overlapping the 1996 E320. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
62 filings
Crashes Reported
7 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 10 |
| SUSPENSION:FRONT:SPRINGS:COIL SPRINGS | 7 |
| SUSPENSION:FRONT | 6 |
| SUSPENSION | 5 |
| AIR BAGS | 4 |
| EQUIPMENT:APPLIANCE:AIR CONDITIONER | 3 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 2 |
| STRUCTURE:FRAME AND MEMBERS | 2 |
| ENGINE AND ENGINE COOLING | 2 |
| FUEL SYSTEM, GASOLINE | 2 |
| STRUCTURE | 2 |
| STEERING | 2 |
| FUEL/PROPULSION SYSTEM | 2 |
| ELECTRICAL SYSTEM:12V/24V/48V BATTERY | 1 |
| ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD | 1 |
TL* THE CONTACT OWNS A 1996 MERCEDES-BENZ E320. WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT END OF THE VEHICLE SUDDENLY SHOOK AND VIBRATED BEFORE COLLAPSING. DURING THE INCIDENT, THE FRONT DRIVER SIDE SUSPENSION SPRING SEPARATED FROM THE VEHICLE AND CAUSED A PUNCTURE TO THE FUEL TANK. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.
Mileage: 60,000
TL* THE CONTACT OWNED A 1996 MERCEDES BENZ E320. WHILE DRIVING 65 MPH, THE AIR BAGS FAILED TO DEPLOY AFTER THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE DRIVER SUSTAINED KNEE, BACK, NECK, AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.
Mileage: 131,000
WHEN YOU REPLACE THE BATTERY ON THESE VEHICLES THE SAFETY RESTRAINT SYSTEM MALFUNCTIONS RENDERING THE SAFETY EQUIPMENT USELESS IE. AIR BAGS THE AUTOMOBILE SHOULD HAVE A RECALL WHEREBY MERCEDES FIXES THE DEFECTIVE SYSTEM. *TR
Mileage: 93,477
WHEN YOU REPLACE THE BATTERY ON THESE VEHICLES THE SAFETY RESTRAINT SYSTEM MALFUNCTIONS RENDERING THE SAFETY EQUIPMENT USELESS IE. AIR BAGS THE AUTOMOBILE SHOULD HAVE A RECALL WHEREBY MERCEDES FIXES THE DEFECTIVE SYSTEM. *TR
Mileage: 93,477
AFTER FILLING UP ON GAS JUST TWO DAYS AGO, THERE WAS A VERY PECULIAR SMELL. IT SMELLED OF GAS FUMES. JUST TODAY, I NOTICED THAT MY GAS GAUGE WAS GOING DOWN QUITE FAST AND IT WASN'T UNTIL JUST NOW THAT MY GAS TANK IS LEAKING.
Mileage: 152,000
AFTER FILLING UP ON GAS JUST TWO DAYS AGO, THERE WAS A VERY PECULIAR SMELL. IT SMELLED OF GAS FUMES. JUST TODAY, I NOTICED THAT MY GAS GAUGE WAS GOING DOWN QUITE FAST AND IT WASN'T UNTIL JUST NOW THAT MY GAS TANK IS LEAKING.
Mileage: 152,000
SPRING PERCH SNAPPED AND SPRING SHOT OUT ON FRONT PASSENGER SIDE WHILE WIFE AND CHILDREN WERE IN THE CAR. THANK GOD THEY WERE LESS THE 200 FEET FROM THE HOUSE AND ONLY TRAVELING ABOUT 5 MPH. *TR
Mileage: 168,000
MY VEHICLE WAS PARKED IN FRONT OF STORE ALLOWING A 93 YEAR OLD LADY TO GO SHOPPING,AS I WAS PARKED THERE I WAS SIDESWIPED, I IMMEDIATELY TOOK IT TO THE AUTO SHOP TO HAVE IT REPAIRED, AFTER DOING THIS I DISCOVERED THAT THE KEY CAN'T START THE CAR BECAUSE THE IGNITION IS JAMMED OR KEY WILL NOT TURN, SO THE CAR WON'T START. I CALLED A LOCKSMITH AND DISCOVERED THAT THE IGNITION IS DEFECTED. *TR
MY VEHICLE WAS PARKED IN FRONT OF STORE ALLOWING A 93 YEAR OLD LADY TO GO SHOPPING,AS I WAS PARKED THERE I WAS SIDESWIPED, I IMMEDIATELY TOOK IT TO THE AUTO SHOP TO HAVE IT REPAIRED, AFTER DOING THIS I DISCOVERED THAT THE KEY CAN'T START THE CAR BECAUSE THE IGNITION IS JAMMED OR KEY WILL NOT TURN, SO THE CAR WON'T START. I CALLED A LOCKSMITH AND DISCOVERED THAT THE IGNITION IS DEFECTED. *TR
TL* THE CONTACT OWNS A 1996 MERCEDES BENZ E320. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE STARTER WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE WIRING HARNESS HAD BEGAN TO DRY ROT AND WAS TO DETERIORATING. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 48,000. ..UPDATED 07-01-13 *BF
Mileage: 48,000
TL* THE CONTACT OWNS A 1996 MERCEDES-BENZ E 320. THE CONTACT STATED THAT FUEL WAS LEAKING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT THE SENDING UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 102,000.
Mileage: 102,000
TL* THE CONTACT OWNS A 1996 MERCEDES-BENZ E320 EQUIPPED WITH YOKOHAMA YK580 TIRES, SIZE 215/55/R16. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THERE WAS AN ABNORMAL FEELING FROM THE TIRES. THE CONTACT MOVED OFF THE ROADWAY AND DISCOVERED THAT THE REAR PASSENGER SIDE TIRE HAD BECOME SHREDDED. THE CONTACT INSTALLED THE SPARE TIRE AS A TEMPORARY REMEDY. THE CONTACT LATER WENT TO THE DEALER WHERE THEY ADVISED HIM THAT THE TIRE INFLATION WAS TOO LOW SO THEY WOULD NOT REPLACE THE TIRE AT THEIR EXPENSE. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 7,000 AND THE VEHICLE FAILURE MILEAGE WAS 159,000. THE VIN WAS UNAVAILABLE.
Mileage: 159,000
THIS VEHICLE (1996 MERCEDES E320) HAS HAD A HISTORY OF ELECTRICAL PROBLEMS OVER THE PAST SEVERAL YEARS. MANY REPAIRS HAVE BEEN MADE TO THE VEHICLE ELECTRICAL SYSTEMS AT GREAT EXPENSE! THIS TIME THE VEHICLE WOULD NOT START AND I WAS INVESTIGATING THE CAUSE MYSELF. TROUBLESHOOTING REVEALED A DEFECTIVE WIRING HARNESS ASSEMBLY FROM THE ELECTRICAL SYSTEM CONNECTION IN THE LEFT FRONT OF THE ENGINE COMPARTMENT TO THE PARK/NEUTRAL SAFETY SWITCH ON THE TRANSMISSION AND TO THE STARTER. THIS HARNESS ALSO INCLUDES CONNECTIONS TO THE STARTER AND SENSORS ON THE TRANSMISSION. ALL WIRES IN THE ENTIRE HARNESS HAVE CRUMBLED INSULATION AND HAVE SHORTED TOGETHER. THIS CAUSED SHORTING AND BURNING OF THE WIRES AND DAMAGE TO OTHER SYSTEM COMPONENTS. I HAVE BEEN A MECHANIC FOR 15+ YEARS AND IT IS OBVIOUS THAT THE HARNESS ASSEMBLIES ON THIS VEHICLE ARE OF POOR QUALITY AND SUBJECT TO FAILURE. THE INSULATION ON ALL WIRES IS INFERIOR AND WILL FAIL AND CRACK OVER SHORT PERIODS OF TIME. FURTHER INVESTIGATION OF
Mileage: 148,000
I WAS DRIVING DOWN A BACK ROAD IN MY 1996 MERCEDES E320 WHEN I HEARD A BANG AND THE PASSENGER FRONT SIDE DROPPED. THE FRONT COIL SPRING HAD POPPED OUT. IF I HAD BEEN GOING ANY FASTER I WOULD HAVE LOST CONTROL OF THE CAR. I HAVE HEARD THAT THE FRONT COIL SPRING MOUNTS IN THIS MODEL CORRODE DUE TO IMPROPER UNDERCOATING. *TR
Mileage: 131,000
TL* THE CONTACT OWNS A 1996 MERCEDES E320. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE FRONT END SUSPENSION SPRINGS FRACTURED, CAUSING THE CONTACT TO LOOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO THE SIDE RAIL ON THE HIGHWAY. THE CONTACT SPOKE WITH A MECHANIC WHO STATED THAT HE HAD NEVER EXPERIENCED THE TYPE OF FAILURE DESCRIBED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 67,000.
Mileage: 67,000
ENGINE AND ENGINE COOLING:ENGINE THE DRIVE BELT PULLEY ON THE ENGINE IS DEVELOP FATIGUE CRACKS IN THE METAL AND BREAK. THE DRIVE PULLEY BREAKS, THE CAR WOULD NOT HAVE ENGINE COOLING, BATTERY CHARGING, AND/OR POWER STEERING. CONSEQUENCE: LOSS OF THESE SYSTEMS CAN CAUSE THE CAR TO OVER HEAT, LOSE POWER FROM THE BATTERY, AND LOSS OF CONTROL OF THE CAR INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT I TOOK IT TO THE DEALERSHIP, AND THEY SAID THAT THERE IS NO RECALL ON THE CAR AND THEY CAN NOT HELP ME SO NOTHING WAS DONE TO CORRECT THE FAILURE. *TR
Mileage: 95,000
ENGINE AND ENGINE COOLING:ENGINE THE DRIVE BELT PULLEY ON THE ENGINE IS DEVELOP FATIGUE CRACKS IN THE METAL AND BREAK. THE DRIVE PULLEY BREAKS, THE CAR WOULD NOT HAVE ENGINE COOLING, BATTERY CHARGING, AND/OR POWER STEERING. CONSEQUENCE: LOSS OF THESE SYSTEMS CAN CAUSE THE CAR TO OVER HEAT, LOSE POWER FROM THE BATTERY, AND LOSS OF CONTROL OF THE CAR INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT I TOOK IT TO THE DEALERSHIP, AND THEY SAID THAT THERE IS NO RECALL ON THE CAR AND THEY CAN NOT HELP ME SO NOTHING WAS DONE TO CORRECT THE FAILURE. *TR
Mileage: 95,000
ENGINE AND ENGINE COOLING:ENGINE THE DRIVE BELT PULLEY ON THE ENGINE IS DEVELOP FATIGUE CRACKS IN THE METAL AND BREAK. THE DRIVE PULLEY BREAKS, THE CAR WOULD NOT HAVE ENGINE COOLING, BATTERY CHARGING, AND/OR POWER STEERING. CONSEQUENCE: LOSS OF THESE SYSTEMS CAN CAUSE THE CAR TO OVER HEAT, LOSE POWER FROM THE BATTERY, AND LOSS OF CONTROL OF THE CAR INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT I TOOK IT TO THE DEALERSHIP, AND THEY SAID THAT THERE IS NO RECALL ON THE CAR AND THEY CAN NOT HELP ME SO NOTHING WAS DONE TO CORRECT THE FAILURE. *TR
Mileage: 95,000
ENGINE AND ENGINE COOLING:ENGINE THE DRIVE BELT PULLEY ON THE ENGINE IS DEVELOP FATIGUE CRACKS IN THE METAL AND BREAK. THE DRIVE PULLEY BREAKS, THE CAR WOULD NOT HAVE ENGINE COOLING, BATTERY CHARGING, AND/OR POWER STEERING. CONSEQUENCE: LOSS OF THESE SYSTEMS CAN CAUSE THE CAR TO OVER HEAT, LOSE POWER FROM THE BATTERY, AND LOSS OF CONTROL OF THE CAR INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT I TOOK IT TO THE DEALERSHIP, AND THEY SAID THAT THERE IS NO RECALL ON THE CAR AND THEY CAN NOT HELP ME SO NOTHING WAS DONE TO CORRECT THE FAILURE. *TR
Mileage: 95,000
TL*THE CONTACT OWNS A 1996 MERCEDES E 320. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH, BLACK SMOKE CIRCULATED THROUGHOUT THE AIR VENTS INSIDE THE VEHICLE. THE CONTACT SHIFTED THE GEAR INTO PARK AND EXITED THE VEHICLE. IMMEDIATELY, THE VEHICLE ENGULFED INTO FLAMES AND WAS COMPLETELY DESTROYED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE MANUFACTURER WAS NOTIFIED AND SENT AN INVESTIGATOR TO INSPECT THE VEHICLE. THE INVESTIGATOR STATED "THERE WAS NO PRODUCT DEFECT REGARDING THE FIRE". THE CONTACT REQUESTED THE INCIDENT REPORT OF THE INVESTIGATION AND THE MANUFACTURER HAD NOT PROVIDED THE INFORMATION AT THE TIME OF THE COMPLAINT. THE CONTACT STATED THE CAUSE OF FAILURE WAS ELECTRICAL; AND LIFE THREATENING. THE FAILURE MILEAGE WAS 95,000.
Mileage: 95,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.