2004 MERCEDES-BENZ CLK CLASS

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ CLK. THE CONTACT STATED THE FRONT DRIVER'S SIDE SHOULDER SEAT BELT RETRACTOR FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED THE SEAT BELT ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

Mileage: 111,000

KEYES MERCEDES BENZ SOLD ME A VEHICLE ,CLK 320, WITH DEFECTIVE TIRES , AND WAS UNWILLING TO CORRECT THE PROBLEM. *AK

WHILE USING THE CUP HOLDER ON MY 2004 MERCEDEZ BENZ CLK VIN [XXX] COFFEE SPILLED AND CAUSED THE RADIO AND A/C UNIT TO MALFUNCTION. THIS RESULTED IN ALMOST $2,000 IN REPAIR COSTS. THE CUP HOLDER IN THE VEHICLE IS PLACED DIRECTLY ABOVE THE RADIO AND A/C CONTROLS. I KNOW THAT MERCEDES HAD PROBLEMS IN THE PAST WITH THE SLK MODELS WITH SPILLS CAUSING THE ELECTRONIC TRANSMISSION TO SHORT OUT. BASED ON THE DESIGN OF THE CUP HOLDER IS WOULD BE IMPOSSIBLE TO PREVENT SPILLING WHEN FACED WITH A SUDDEN STOP OR A HOLE IN THE ROAD. I REQUESTED THE REPAIR TO BE COVERED BY MERCEDES BENZ BUT THEY REFUSED TO HONOR MY REQUEST. SINCE THE DESIGN IS SO FLAWED, AND THE DAMAGE TO ELECTONIC EQUIPMENT SO FORESEEABLE IT IS WRONG TO DO THIS TO CONSUMERS. *NM UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mileage: 17,900

SPARE TIRE FOLDS OVER WHEN INSTALLED IN A TURN UNDER 55 MPH LEAVING CAR EXTREMLY UNSTABLE. *AK

ON MONDAY, APRIL 4TH, I WAS DRIVING MY 2004 CLK55 CONVERTIBLE TO MY OFFICE, GOING 55 MPH AND LOST ALL POWER. I ATTEMPTED TO PUT THE CAR INTO NEUTRAL AND THE CAR GOING AGAIN, WITH NO SUCCESS. I WAS ABLE TO PULL OVER ON THE SIDE OF THE ROAD, AND THEN DRIVE A FEW MILES PER HOUR TO GET TO A SAFE PLACE OFF OF THE HIGHWAY. THE DEALER IS TELLING ME THAT THE TORQUE CONVERTER AND THE TRANSMISSION ARE BROKEN. THE TORQUE CONVERTER PART HAS BEEN ORDERED FROM GERMANY, AND IT IS ON BACKORDER FOR THE ENTIRE UNITED STATES. HAD THIS HAPPENED IN OTHER CIRCUMSTANCES, IT COULD HAVE LED TO A LIFE THREATENING ACCIDENT. I AM WRITING THIS LETTER TO YOU TO MAKE YOU FORMALLY AWARE OF THE PROBLEM, AND TO PREVENT IT FROM HAPPENING TO OTHER INDIVIDUALS. I AM THE PRESIDENT OF A $2 BILLION MEDICAL DEVICE COMPANY, AND HAD SOMETHING LIKE THIS HAPPENED IN OUR BUSINESS WITH AN OPERATING ROOM PRODUCT, OR ANY CRITICAL DEVICE, WE WOULD BE OBLIGED TO IMMEDIATE FULLY INVESTIGATE AND NOTIFY THE FDA IF A RECALL

Mileage: 5,600

THE SEAT BELT RETRACTOR WAS REPLACED TWICE. THE SEAT BELT MECHANISM ARM MALFUNCTIONED. ALSO, TRANSMISSION WAS SERVICED FOR LEAKING FLUID, AND NOT CHANGING GEARS.*AK

THE SEAT BELT RETRACTOR WAS REPLACED TWICE. THE SEAT BELT MECHANISM ARM MALFUNCTIONED. ALSO, TRANSMISSION WAS SERVICED FOR LEAKING FLUID, AND NOT CHANGING GEARS.*AK

THE VEHICLE WAS INVOLVED IN AN ACCIDENT. THE IMPACT WAS SO SEVERE THAT THE ENTIRE FRONT GRILL AND BUMPER WERE RIPPED OFF. THERE WAS DAMAGE ON EVERY SIDE OF THE VEHICLE. ONLY THE RIGHT REAR AIR BAG DEPLOYED. *NM *SC