Total Complaints
11 filings
MERCEDES-BENZ CLA250 · model year
2013 MERCEDES-BENZ CLA250
11 NHTSA complaints for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2013MERCEDES-BENZCLA250 carries 11 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2013 CLA250 is air bags with 5 filings, followed by electronic stability control (esc) (1) and vehicle speed control (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 15 investigation files overlapping the 2013 CLA250. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
11
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| AIR BAGS | 5 |
| ELECTRONIC STABILITY CONTROL (ESC) | 1 |
| VEHICLE SPEED CONTROL | 1 |
| SERVICE BRAKES | 1 |
| ENGINE | 1 |
| STEERING | 1 |
| ELECTRICAL SYSTEM | 1 |
Recent Complaints
20201207ELECTRICAL SYSTEM
THE SUNROOF SOUNDS LIKE ITS COMING OUT AND LEAKING WATER
20200924AIR BAGS
I HAVE 2 MERCEDES, 2013 E350 CONVERTIBLE AND A 2017 E400 COUPE. BOTH PURCHASED NEW. BOTH HAVE HAD AIRBAG RECALLS FOR YEARS. DEALER SAYS THEY HAVE NO IDEA WHEN THEY WILL GET PARTS TO REPLACE. I WOULD THINK THAT MERCEDES WOULD HAVE A SOLUTION BY NOW.
20200619AIR BAGS
MY VEHICLE HAS HAD A RECALL SINCE JANUARY 2018 WITH A REMEDY SCHEDULED FOR FIX APRIL 2020. THERE HAS BEEN NO UPDATE AT ALL AS TO WHAT IS GOING ON OR WHEN MY VEHICLE WILL BE FIXED. IT IS NOW MID JUNE 2020 WITH NO FIX IN SIGHT. THIS IS NOT A TIMELY MANNER AND IS THE WORST EXPERIENCE I HAVE EVER HAD OWNING A CAR. OVER TWO YEARS THAT THE RECALL ISN'T FIXED AND NOW OVER 2 MONTHS SINCE THE FIX WAS SUPPOSED TO HAPPEN. THIS IS UNACCEPTABLE AND I AM TIRED OF WAITING WITHOUT ANY UPDATES OR REMEDY. *TR
20200506ENGINE
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING INTO THE GARAGE, THE STEERING CEASED, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RBM OF ALPHARETTA LOCATED AT 345 MCFARLAND PKWY, ALPHARETTA, GA 30004, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING LOCK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Mileage: 70,000
20200506STEERING
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING INTO THE GARAGE, THE STEERING CEASED, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RBM OF ALPHARETTA LOCATED AT 345 MCFARLAND PKWY, ALPHARETTA, GA 30004, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING LOCK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Mileage: 70,000
20200415SERVICE BRAKES
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
Mileage: 147,982
20200406AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD (2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, 707-430-0131 WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
20200204AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT CALLED A LOCAL DEALER AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
20191205AIR BAGS
I HAVE BEEN WAITING TO HAVE MY AIRBAGS REPLACED FOR OVER 1 TO 2 YEARS NOW. THE AIRBAGS ARE EXTREMELY A SAFETY HAZARD DUE TO THE FACT THAT THEY CAN DEPLOY AT ANY GIVEN TIME. I HAVE A GRAND CHILD THAT I TRANSPORT AND I AM SCORED FOR HER SAFETY IN THAT VEHICLE. THIS IS SAD HOW LONG THIS HAS BEEN UNREMEDIED. PLEASE HELP!
20160212ELECTRONIC STABILITY CONTROL (ESC)
PRE SAFE FUNCTIONS LIMITED ERROR MESSAGE REPEATEDLY COMES ON AND LOSES ACCELERATION.
Mileage: 16,135
20160212VEHICLE SPEED CONTROL
PRE SAFE FUNCTIONS LIMITED ERROR MESSAGE REPEATEDLY COMES ON AND LOSES ACCELERATION.
Mileage: 16,135
Compare 2013MERCEDES-BENZCLA250 to Similar Vehicles
NHTSA Investigations
Frequently Asked Questions
How many complaints does the 2013 MERCEDES-BENZ CLA250 have?▼
The 2013 MERCEDES-BENZ CLA250 has 11 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What are the most common problems with the 2013 MERCEDES-BENZ CLA250?▼
The most-complained component for the 2013 MERCEDES-BENZ CLA250 is AIR BAGS with 5 complaints. Other frequently reported areas include ELECTRONIC STABILITY CONTROL (ESC) and VEHICLE SPEED CONTROL.
Is the 2013 MERCEDES-BENZ CLA250 safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.