Total Complaints
2 filings
MERCEDES-BENZ CLA 250 · model year
2024 MERCEDES-BENZ CLA 250
2 NHTSA complaints for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2024MERCEDES-BENZCLA 250 carries 2 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2024 CLA 250 is unknown or other with 1 filings, followed by structure:body (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 15 investigation files overlapping the 2024 CLA 250. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
2
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| UNKNOWN OR OTHER | 1 |
| STRUCTURE:BODY | 1 |
Recent Complaints
20250108UNKNOWN OR OTHER
I was driving down [XXX] and heard what sounded like an explosion/loud bang sound and shattered glass. I was unsure what happened and where the sound was coming since I was driving alone on the highway and was panicked. I knew glass had broken because I heard the glass shatter and felt the air from the outside coming into the car. I found a safe place to pull over on the shoulder of the highway and found that the sunroof had shattered and there was a large hole in my sunroof. Had my shade screen not been closed on the sunroof, the glass would have fallen on me and into the vehicle. The shattered sunroof not only terrified me while driving but caused me to be so distracted that I almost caused an accident injuring myself and/or others. After calling the police, they came to clean the large pieces of glass off of the top and provided a report number and told me I could finish my drive home with my husband following behind me. I called Mercedes customer care and reported the issue and wa
20250108STRUCTURE:BODY
I was driving down [XXX] and heard what sounded like an explosion/loud bang sound and shattered glass. I was unsure what happened and where the sound was coming since I was driving alone on the highway and was panicked. I knew glass had broken because I heard the glass shatter and felt the air from the outside coming into the car. I found a safe place to pull over on the shoulder of the highway and found that the sunroof had shattered and there was a large hole in my sunroof. Had my shade screen not been closed on the sunroof, the glass would have fallen on me and into the vehicle. The shattered sunroof not only terrified me while driving but caused me to be so distracted that I almost caused an accident injuring myself and/or others. After calling the police, they came to clean the large pieces of glass off of the top and provided a report number and told me I could finish my drive home with my husband following behind me. I called Mercedes customer care and reported the issue and wa
Compare 2024MERCEDES-BENZCLA 250 to Similar Vehicles
NHTSA Investigations
Frequently Asked Questions
How many complaints does the 2024 MERCEDES-BENZ CLA 250 have?▼
The 2024 MERCEDES-BENZ CLA 250 has 2 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What are the most common problems with the 2024 MERCEDES-BENZ CLA 250?▼
The most-complained component for the 2024 MERCEDES-BENZ CLA 250 is UNKNOWN OR OTHER with 1 complaints. Other frequently reported areas include STRUCTURE:BODY.
Is the 2024 MERCEDES-BENZ CLA 250 safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.