2018 MAZDA CX-9

157 complaints filed with NHTSA.

157
Complaints
6
Crashes
1
Fires
4
Injuries
0
Deaths

NHTSA Safety Rating

5/5
Overall
4/5
Front Crash
5/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
ENGINE70
UNKNOWN OR OTHER19
ELECTRICAL SYSTEM14
POWER TRAIN12
SERVICE BRAKES10
FUEL/PROPULSION SYSTEM5
STEERING3
VISIBILITY/WIPER3
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING3
AIR BAGS2
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING2
BACK OVER PREVENTION: WARNINGS2
ENGINE AND ENGINE COOLING2
FORWARD COLLISION AVOIDANCE1
CHILD SEAT1

Recalls (2)

19V40300030/05/2019

ELECTRICAL SYSTEM:WIRING

Mazda North American Operations (Mazda) is recalling certain 2018 CX-9 vehicles. The wiring harness may disrupt electrical communications and disable the passenger frontal air bag, turn signals, and/or engine starting system.

21V87500012/11/2021

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.

Recent Complaints

20260205ENGINE

Here the facts, bought a car out of state (Illinois) from Iowa with 130,131 miles on Sept 12th 2025, Mazda CX9, the dealer did not disclose any problems with the car, after 3 months of ownership, the car overheats on highway whit family including a [XXX] infant, white smoke under the hood and exhaust pipe, towed home, radiator was replaced, few days after that a coolant leak, vehicle was sent to an authorized Mazda dealership for diagnose, the technician told us, according to Mazda procedures,

20260128FireELECTRICAL SYSTEM

Passenger seat heater either had a grounding issue or shorted out, causing to seat to start smoldering and catching fire, destroying the seat. There has been recalls and lawsuits for this specific issue on this model in other years, but not for this model year.

20251020VISIBILITY/WIPER

Passenger side sun visor will not stay in place. Cannot lock it in up position, which means it droops. Causing sight of vision impairment.

20250911ELECTRICAL SYSTEM

[XXX] 2018 MAZDA CX-9 GRAND TOURING 89014 MILES Date: 9/11/2025 To: Mazda North American Operations Attn: Customer Experience Center 7755 Irvine Center Drive Irvine, CA 92618 USA Subject: Formal Complaint Regarding Safety and Technical Issue – 2018 Mazda CX-9 Dear Mazda Customer Experience Team, I am writing to formally lodge a complaint regarding a serious safety and technical issue I have experienced with my 2018 Mazda CX-9. After a recent inspection conducted by Mazda Koch 33, it was

20250911BACK OVER PREVENTION: WARNINGS

[XXX] 2018 MAZDA CX-9 GRAND TOURING 89014 MILES Date: 9/11/2025 To: Mazda North American Operations Attn: Customer Experience Center 7755 Irvine Center Drive Irvine, CA 92618 USA Subject: Formal Complaint Regarding Safety and Technical Issue – 2018 Mazda CX-9 Dear Mazda Customer Experience Team, I am writing to formally lodge a complaint regarding a serious safety and technical issue I have experienced with my 2018 Mazda CX-9. After a recent inspection conducted by Mazda Koch 33, it was

20250911LANE DEPARTURE: WARNING

[XXX] 2018 MAZDA CX-9 GRAND TOURING 89014 MILES Date: 9/11/2025 To: Mazda North American Operations Attn: Customer Experience Center 7755 Irvine Center Drive Irvine, CA 92618 USA Subject: Formal Complaint Regarding Safety and Technical Issue – 2018 Mazda CX-9 Dear Mazda Customer Experience Team, I am writing to formally lodge a complaint regarding a serious safety and technical issue I have experienced with my 2018 Mazda CX-9. After a recent inspection conducted by Mazda Koch 33, it was

20250909SERVICE BRAKES

my 2018 MAZDA CX-9 safety issue SCBS / SBS, LAS / LDWS, MASTER AND/OR HBC WARNING LIGHTS Forward sensing camera (FSC) stops functioning cause my car run rough even depress accelration and those light came on dashbaord -Forworad smart city brake support malfunction -smart brake system -front camera sensor malfunction

20250909ELECTRICAL SYSTEM

my 2018 MAZDA CX-9 safety issue SCBS / SBS, LAS / LDWS, MASTER AND/OR HBC WARNING LIGHTS Forward sensing camera (FSC) stops functioning cause my car run rough even depress accelration and those light came on dashbaord -Forworad smart city brake support malfunction -smart brake system -front camera sensor malfunction

20250909POWER TRAIN

my 2018 MAZDA CX-9 safety issue SCBS / SBS, LAS / LDWS, MASTER AND/OR HBC WARNING LIGHTS Forward sensing camera (FSC) stops functioning cause my car run rough even depress accelration and those light came on dashbaord -Forworad smart city brake support malfunction -smart brake system -front camera sensor malfunction

20250822SERVICE BRAKES

I am submitting this recall request because my vehicle has experienced repeated incidents of a serious safety issue. While driving—most often on the highway—a warning appears that says “Smart System Brake Malfunction.” Immediately after, the car begins braking on its own without driver input. This has happened multiple times and, based on online reports, it appears to be affecting many Mazda vehicles across different models and years. Each time, I have been forced to pull over, turn off

20250822ELECTRICAL SYSTEM

I am submitting this recall request because my vehicle has experienced repeated incidents of a serious safety issue. While driving—most often on the highway—a warning appears that says “Smart System Brake Malfunction.” Immediately after, the car begins braking on its own without driver input. This has happened multiple times and, based on online reports, it appears to be affecting many Mazda vehicles across different models and years. Each time, I have been forced to pull over, turn off

20250822FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I am submitting this recall request because my vehicle has experienced repeated incidents of a serious safety issue. While driving—most often on the highway—a warning appears that says “Smart System Brake Malfunction.” Immediately after, the car begins braking on its own without driver input. This has happened multiple times and, based on online reports, it appears to be affecting many Mazda vehicles across different models and years. Each time, I have been forced to pull over, turn off

20250816ENGINE

Cracked cylinder head/leaking coolant.

20250721ENGINE

. In January 2024, I purchased a used 2018 Mazda CX-9. The vehicle ran well until [XXX], when I discovered an engine coolant leak. My mechanic diagnosed it as a known defect involving the cylinder head. My husband contacted Mazda Customer Service (CS), and they advised us to get an official diagnosis from a Mazda dealer. We brought the car to Orland Park Mazda, where a diagnostic confirmed the defect (report attached). We later received an email from Mazda CS saying that since our car was at th

20250714ELECTRICAL SYSTEM

Infotainment screen (LCD) of Mazda CX-9 2018 has developed what looks like discoloration/scratching/frost in corner of screen about 2 years ago and it is continuing to spread over last 6 months. This screen is used for hands-free bluetooth/calling (which is now the law in Iowa) and the back-up camera which allows for safe backing. If screen is unreadable, these safety functions cannot be performed properly. I take my car into Mazda dealership for maintenance/oil changes and it has never been ad

20250714UNKNOWN OR OTHER

Infotainment screen (LCD) of Mazda CX-9 2018 has developed what looks like discoloration/scratching/frost in corner of screen about 2 years ago and it is continuing to spread over last 6 months. This screen is used for hands-free bluetooth/calling (which is now the law in Iowa) and the back-up camera which allows for safe backing. If screen is unreadable, these safety functions cannot be performed properly. I take my car into Mazda dealership for maintenance/oil changes and it has never been ad

20250430ENGINE

Our Mazda CX-9, having roughly 86,000 miles, had catastrophic engine failure while driving. This is caused by coolant leaking at the cylinder head and around the exhaust manifold. This in turn caused a crack in the engine block. Mazda refused to fix this as it wasn’t a “recall” and only a tsb sent out. 1000 of people have reported this issue, causing failure while driving but Mazda will not recall the engines nor fix them under an extended warranty. After a 4 month battle with Mazda they r

20250415ENGINE

coolant leaking from engine block cracked cylinder head

20250415SERVICE BRAKES

1. The navigation has a frosted crackle appearance framing the screen. It is difficult to read the navigation when needed. I know this has happened to other models of this vehicle and those were recalled and covered. 2. The brake senor keeps going off stating "SMART BRAKE SYSTEM MALFUNCTION". This goes off repeatedly while driving. 3. Then a second message pops up and reads "FRONT RADAR SENSOR SYSTEM MALFUNTION".

20250415FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

1. The navigation has a frosted crackle appearance framing the screen. It is difficult to read the navigation when needed. I know this has happened to other models of this vehicle and those were recalled and covered. 2. The brake senor keeps going off stating "SMART BRAKE SYSTEM MALFUNCTION". This goes off repeatedly while driving. 3. Then a second message pops up and reads "FRONT RADAR SENSOR SYSTEM MALFUNTION".