2020 MAZDA CX-5
136 complaints filed with NHTSA.
NHTSA Safety Rating
Complaints by Component
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 25 |
| UNKNOWN OR OTHER | 22 |
| ENGINE | 14 |
| SERVICE BRAKES | 11 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 7 |
| POWER TRAIN | 7 |
| STRUCTURE:BODY | 5 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 5 |
| VEHICLE SPEED CONTROL | 4 |
| EXTERIOR LIGHTING | 4 |
| AIR BAGS | 4 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 4 |
| FUEL/PROPULSION SYSTEM | 3 |
| VISIBILITY/WIPER | 3 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 3 |
Recent Complaints
Started smelling burning oil in 2020 Mazda CX-5 non turbo with 34,000 miles. Auto shop states it is a cracked cylinder that will cost over $7,000 to repair. A Google search shows it is a known issue but Mazda has not extended the warranty for non-turbo models.
The contact owned a 2020 Mazda CX-5. The contact stated that while driving under 45 MPH, the TCM received a false data sensor warning, causing the vehicle to enter LIMP Mode. The contact stated that during the failure, the smart brake feature, Adaptive Cruise Control, and other unknown ADS features and warning lights were illuminated. The contact stated that the failure with the ADS system prompted the vehicle to come to a complete stop while driving 45 MPH. The contact parked and turned off the
Mileage: 140,000
Vehicle suffering from Mazda TSB 05-005/23 Chirping noise from Transaxle on 3rd to 4th gear upshift. Vehicle diagnosed by dealership as needing new Transaxle on 17OCT25. Diagnosis stated issue started ~32k miles.
THE SUNROOF EXPLODED NORMAL TEMPS in CHICAGO IL Halloween Hight 60 desgres on while driving on HWY
SUNROOF EXPLODING - 2020 Cx5 I've seen other reports on mazda forums happending on cx the sunroofs RANDOM normal temp in chicago IL on Halloween night
The issue is iron is depositing in the transmission due to a bad torque converter, this is a known issue with mazda and it doesn't seem to be something they are willing to cover and many people are experiencing this especially with the cx5 models. It causes jerking and chirping noise, plus will eventually ruin the transmission and will cause serious safety issues. Just look into the reddit threads
I purchased this vehicle as a used car from a dealership. On my way home, the infotainment panel began to shout at top volume that this is the volume that navigation would be set at. The volume was so loud that it was startling, and it continued on until I had to pull over. I contacted the dealer, but they offered no assistance. The car continues to control itself at the panel ferning with the use of android auto so that you can't use your phone GPS for directions. The radio will control itself,
Driving about 20 to 35 mph accelerating I would get a distinctive one time chirp noise with a little bit of a stutter It happens every time I go about that speed accelerating. Thankfully my car was under pre-owned warranty but I have to get now. Three transmission flushes I have to pay $400 for and they have to replace a torque converter. I just got the car 10 days ago and only has 61,000 mi on it. Over the long term this could damage the transmission cause more and more issues
The ongoing âghost touchâ defect in Mazda infotainment systems is a serious safety hazard that should have triggered a recall. This issue affects vehicles from model years 2016 through 2023 and stems from a design flaw present from the beginning. While driving, the system can suddenly take control of the screenâchanging settings, switching stations, adjusting navigation, and even blasting the volume to maximum without driver input. On multiple occasions, I have been driving at freeway spe
The contact owns a 2020 Mazda CX-5. The contact stated that while the cruise control was activated and driving 65 MPH in the middle lane of a busy six-lane highway, the contact depressed the accelerator pedal, and the vehicle was suddenly stalled and coasted to a complete stop in the middle of the highway. The contact was able to restart the vehicle to continue driving. The vehicle was later taken to the local dealer, who was unable to determine the cause of the failure and was unable to confirm
Mileage: 32,000
The contact owns a 2020 Mazda CX-5. The contact stated that while the cruise control was activated and driving 65 MPH in the middle lane of a busy six-lane highway, the contact depressed the accelerator pedal, and the vehicle was suddenly stalled and coasted to a complete stop in the middle of the highway. The contact was able to restart the vehicle to continue driving. The vehicle was later taken to the local dealer, who was unable to determine the cause of the failure and was unable to confirm
Mileage: 32,000
While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle of traffic going between 40 and 75 miles per hour.
While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle of traffic going between 40 and 75 miles per hour.
While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle of traffic going between 40 and 75 miles per hour.
While traveling on an Interstate highway, my passenger side curtain airbag suddenly deployed without any warning while I was driving. There was no collision or impact, there was no debris on the road, or any significant bumps in the road. There was a very loud explosive sound and then my entire passenger side was covered in blue. The sound was so loud that it left my ears ringing and left me badly shaken up. I lost all visibility out of my passenger side as all of my side windows and mirror
Display screen (Infotainment system) will randomly change the settings of my vehicle and call people or change display features or volume control or directions that is distracting and dangerous to me as I drive.
The infotainment screen in the vehicle suffers from Phantom/Ghost touching, rending a safety hazard as while following navigation it can act on it's own, becoming a large distraction.
The infotainment screen in the vehicle suffers from Phantom/Ghost touching, rending a safety hazard as while following navigation it can act on it's own, becoming a large distraction.
Mazda has a known issue with their infotainment system and ghost touch. There was a recent lawsuit but ghost touch is not covered under the class action lawsuit. The screen will call people, change setting, and just click a bunch of things. This is extremely distracting when driving if Iâm constantly having to fight to stay on my navigation screen and make sure it is not calling people. Itâs a very well known issue that Mazda will not fix it and quotes around $500-700 to fix with a part that
I noticed an oil leak. I had it diagnosed and its a crack in the cylinder head, right above the exhaust manifold. This is known issue for Mazda's online. There is oil spilling everywhere. The oil burns off as it is driving. Smoke fills my car.