Total Complaints
119 filings
LINCOLN NAVIGATOR · model year
2004 LINCOLN NAVIGATOR
119 NHTSA complaints, 4 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2004LINCOLNNAVIGATOR carries 119 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 4 crashes, 3 fires, 11 injuries, and 1 fatality. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2004 NAVIGATOR is suspension with 21 filings, followed by electrical system (10) and air bags (10). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 1 investigation file overlapping the 2004 NAVIGATOR. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
119
Complaints
4
Crashes
3
Fires
11
Injuries
1
Deaths
Crashes Reported
4 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| SUSPENSION | 21 |
| ELECTRICAL SYSTEM | 10 |
| AIR BAGS | 10 |
| STRUCTURE | 5 |
| ENGINE AND ENGINE COOLING | 5 |
| EXTERIOR LIGHTING | 5 |
| STEERING | 4 |
| SEATS | 4 |
| EQUIPMENT | 3 |
| VEHICLE SPEED CONTROL | 3 |
| SUSPENSION:FRONT | 3 |
| SEAT BELTS | 3 |
| VISIBILITY/WIPER | 3 |
| SEATS:FRONT ASSEMBLY:POWER ADJUST | 2 |
| SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR | 2 |
Recent Complaints
20201114VISIBILITY/WIPER
REAR WINDOW EXPLODED SHATTERING THE GLASS COMPLETELY. OCCURRED ONCE THE ENGINE WAS OFF WHILE PARKED.
Mileage: 250,250
20200831AIR BAGS
AIRBAGS FOR NOW COMPLETELY SO DOES THE AIR COMPRESSOR CARS WITHOUT AIRBAGS WENT OUT BRAKES WENT OUT RADIATOR WENT OUT COMPLETELY THE CAR IS FALLING APART
Mileage: 1,041
20200831VISIBILITY/WIPER
AIRBAGS FOR NOW COMPLETELY SO DOES THE AIR COMPRESSOR CARS WITHOUT AIRBAGS WENT OUT BRAKES WENT OUT RADIATOR WENT OUT COMPLETELY THE CAR IS FALLING APART
Mileage: 1,041
20200831EXTERIOR LIGHTING
AIRBAGS FOR NOW COMPLETELY SO DOES THE AIR COMPRESSOR CARS WITHOUT AIRBAGS WENT OUT BRAKES WENT OUT RADIATOR WENT OUT COMPLETELY THE CAR IS FALLING APART
Mileage: 1,041
20200831ELECTRICAL SYSTEM
[XXX]. AIR SUSPENSION AIR TRACK RADIATION ELECTRICIAN AND AIR CONDITIONER WENT OUT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mileage: 1,041
20200831VISIBILITY/WIPER
[XXX]. AIR SUSPENSION AIR TRACK RADIATION ELECTRICIAN AND AIR CONDITIONER WENT OUT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mileage: 1,041
20200831EXTERIOR LIGHTING
[XXX]. AIR SUSPENSION AIR TRACK RADIATION ELECTRICIAN AND AIR CONDITIONER WENT OUT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mileage: 1,041
20200711CrashVEHICLE SPEED CONTROL
THE VEHICLE ENGAGED IN INVOLUNTARY ACCELERATION (IN REVERSE) FROM STATIONARY POSITION RIGHT AFTER SHIFTING GEARS FROM PARKING 'P' TO REVERSE 'R' AND DISENGAGING THE PARKING BRAKE. THE BRAKES WERE BEING APPLIED DURING THIS GEAR CHANGE. THE CAR STARTED MOVING IN REVERSE AS SOON AS THE DRIVER LET OFF THE BRAKES. THE DRIVER THEN REAPPLIED THE BRAKES BUT THE VEHICLE ACCELERATED INSTEAD OF BREAKING. MORE PRESSURE WAS APPLIED TO THE BRAKES BUT THAT INCREASED THE SPEED INSTEAD OF REDUCING IT. THE VEHICLE ACCELERATED FROM 0 MPH TO APPROXIMATELY 50 MPH AND TRAVELED ABOUT 100 FEET IN REVERSE. THE DRIVER WAS MANEUVERING THE VEHICLE WITH THE STEERING WHEEL WHILE SIMULTANEOUSLY APPLYING PRESSURE TO THE BREAKS. THE DRIVER MANAGED TO STEER THE VEHICLE UP A SMALL GRASSY HILL OF ABOUT 15 DEGREES IN SLOPE UNTIL THE VEHICLE HIT A RESIDENTIAL CONCRETE WALL WITH THE BACK OF THE VEHICLE. AT THE MOMENT OF IMPACT, THE VEHICLE BOUNCED BACK AND THE ACCELERATION DISAPPEARED WITH THE ENGINE STILL ON. THE VEHICLE T
Mileage: 32,961
20200203SUSPENSION
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE REAR AIR SUSPENSION HAD FAILED CAUSING THE REAR END TO BOUNCE UP AND DOWN AND WHILE DRIVING A CLANKING NOISE WAS PRESENT COMING FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT SUSPENSION ARM WAS NEEDED TO BE REPLACED AND THE REAR SUSPENSION AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000.
Mileage: 150,000
20200115AIR BAGS
THE BACK AIR BAGS ARE NOT EVEN 3 MONTHS I PIT IN THE FRONT.
Mileage: 1,270
20200115STEERING
THE BACK AIR BAGS ARE NOT EVEN 3 MONTHS I PIT IN THE FRONT.
Mileage: 1,270
20200115WHEELS
THE BACK AIR BAGS ARE NOT EVEN 3 MONTHS I PIT IN THE FRONT.
Mileage: 1,270
20200115SERVICE BRAKES
TIRES KEP GOING CUZ OF THE ALLL BECAUSE THIS IS BENCHING IS OUT IN THE BACK AND TIRES KEEP GOING
Mileage: 50
20200115SEATS
TIRES KEP GOING CUZ OF THE ALLL BECAUSE THIS IS BENCHING IS OUT IN THE BACK AND TIRES KEEP GOING
Mileage: 50
20200115WHEELS
TIRES KEP GOING CUZ OF THE ALLL BECAUSE THIS IS BENCHING IS OUT IN THE BACK AND TIRES KEEP GOING
Mileage: 50
20200115SEAT BELTS
SIT RIPET
20200115SEATS
SIT RIPET
20191011SUSPENSION
I LET MY DRIVER GLASS UP IN DOWN MY GLASS HAVE CRACKED BADLY SOMETHING GONE ON
20191011UNKNOWN OR OTHER
I LET MY DRIVER GLASS UP IN DOWN MY GLASS HAVE CRACKED BADLY SOMETHING GONE ON
20190916SUSPENSION
AIR SUSPENSION WILL NOT PUMP UP, RIPPED OFF OIL FILTER CAR BOTTOMS OUT AND VEHICLES LOSE CONTROL
Compare 2004LINCOLNNAVIGATOR to Similar Vehicles
NHTSA Investigations
Frequently Asked Questions
How many complaints does the 2004 LINCOLN NAVIGATOR have?▼
The 2004 LINCOLN NAVIGATOR has 119 NHTSA complaints, 4 crashes, 3 fires, 11 injuries, and 1 deaths reported.
What are the most common problems with the 2004 LINCOLN NAVIGATOR?▼
The most-complained component for the 2004 LINCOLN NAVIGATOR is SUSPENSION with 21 complaints. Other frequently reported areas include ELECTRICAL SYSTEM and AIR BAGS.
Is the 2004 LINCOLN NAVIGATOR safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.