Total Complaints
48 filings
LINCOLN NAVIGATOR · model year
48 NHTSA complaints, 2 crash reports, and 4 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2002LINCOLNNAVIGATOR carries 48 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 2 crashes, 6 fires, 7 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2002 NAVIGATOR is vehicle speed control with 7 filings, followed by electrical system (6) and engine and engine cooling (4). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 4 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 1 investigation file overlapping the 2002 NAVIGATOR. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
48 filings
Crashes Reported
2 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| VEHICLE SPEED CONTROL | 7 |
| ELECTRICAL SYSTEM | 6 |
| ENGINE AND ENGINE COOLING | 4 |
| AIR BAGS:FRONTAL | 3 |
| ENGINE AND ENGINE COOLING:ENGINE | 3 |
| AIR BAGS | 3 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 2 |
| ENGINE | 2 |
| FUEL/PROPULSION SYSTEM | 2 |
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 1 |
| SUSPENSION | 1 |
| UNKNOWN OR OTHER | 1 |
| FUEL SYSTEM, GASOLINE | 1 |
| STRUCTURE:BODY:DOOR | 1 |
| TIRES:TREAD/BELT | 1 |
EXTERIOR LIGHTING
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED
FUEL SYSTEM, GASOLINE
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE
VEHICLE SPEED CONTROL
ON CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES EQUIPPED WITH SPEED CONTROL, THE SPEED CONTROL DEACTIVATION SWITCH MAY OVERHEAT, SMOKE, OR BURN.
EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES
TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FUEL GAUGE DID NOT INDICATE THE ACCURATE AMOUNT OF FUEL IN THE VEHICLE. IN ADDITION, THE HAZARD LIGHTS FAILED TO ILLUMINATE PROPERLY AND THE SPEED CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED AND THE FUEL PUMP AND FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 128,000.
Mileage: 128,000
TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FUEL GAUGE DID NOT INDICATE THE ACCURATE AMOUNT OF FUEL IN THE VEHICLE. IN ADDITION, THE HAZARD LIGHTS FAILED TO ILLUMINATE PROPERLY AND THE SPEED CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED AND THE FUEL PUMP AND FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 128,000.
Mileage: 128,000
TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FUEL GAUGE DID NOT INDICATE THE ACCURATE AMOUNT OF FUEL IN THE VEHICLE. IN ADDITION, THE HAZARD LIGHTS FAILED TO ILLUMINATE PROPERLY AND THE SPEED CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED AND THE FUEL PUMP AND FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 128,000.
Mileage: 128,000
TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE DRIVER'S SIDE REAR PASSENGER'S AIR BAG DEPLOYED INDEPENDENTLY WITHOUT WARNING. ALSO, THE CONTACT MENTIONED THAT THERE WAS AN EXPLOSION UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Mileage: 160,000
MY 2002 LINCOLN NAVIGATOR EJECTED A SPARK PLUG CAUSING A SUBSTANTIAL REPAIR BILL. *TR
Mileage: 120,000
MY 2002 LINCOLN NAVIGATOR EJECTED A SPARK PLUG CAUSING A SUBSTANTIAL REPAIR BILL. *TR
Mileage: 120,000
I HAD THE SPARK PLUG BLOW OUT OF THE HOLE CAUSED CAR TO RUN ON LESS COMPRESSION AND IT IS VERY COSTLY TO FIX MECHANIC INFORMED THIS VEHICLE IS KNOWN FOR THIS. *TR
Mileage: 160,000
ON 12/03/11 WHEN MY HUSBAND STARTED OUR 2002 LINCOLN NAVIGATOR A LOUD BANG HAPPENED, MY SEAT BELT TIGHTENED ACROSS MY CHEST SO TIGHT IT HURT AND I COULDN'T BREATHE, THE CAR STARTED SMOKING SO BAD THAT MY OLDEST DAUGHTER JUMPED OUT OF THE TRUCK BECAUSE IT SCARED HER SO BAD. THE SEAT BELT WAS SO TIGHT IT WOULDN'T COME OFF AT FIRST WHICH SCARED ME BECAUSE THE SMOKE WAS BY THE SIDE OF MY HEAD! NOW THE SEAT BELT WON'T WORK AND I DON'T WANT TO USE MY CAR WITHOUT IT. IN THE PAST YEAR, 2011, MY TRUCK KEEPS BLOWING FUSES ON THE AUTOMATIC LIGHTS AND AIR BAG FOR THE PASSENGER SIDE. I KEEP REPLACING THE FUSE BUT THEY ONLY LAST ABOUT A WEEK AND THEN THEY BLOW OUT. ONCE THE FUSE IS REPLACED THE AUTOMATIC LIGHTS WORK, THE AIRBAG LIGHT GOES OFF. BUT, NO SOONER DO I CHANGE IT, IT BLOWS AGAIN. SO, I HAVEN'T REPLACED IT. IN FEBRUARY I HAVE TO GO FOR EMISSIONS AND I WON'T PASS WITH THIS LIGHT ON. IN THE LAST 6 MONTHS, MY BRIGHT LIGHTS HAVE TURNED ON BY THEMSELVES. I THOUGHT IT ONLY HAPPENED WHEN WE
Mileage: 150,000
ON 12/03/11 WHEN MY HUSBAND STARTED OUR 2002 LINCOLN NAVIGATOR A LOUD BANG HAPPENED, MY SEAT BELT TIGHTENED ACROSS MY CHEST SO TIGHT IT HURT AND I COULDN'T BREATHE, THE CAR STARTED SMOKING SO BAD THAT MY OLDEST DAUGHTER JUMPED OUT OF THE TRUCK BECAUSE IT SCARED HER SO BAD. THE SEAT BELT WAS SO TIGHT IT WOULDN'T COME OFF AT FIRST WHICH SCARED ME BECAUSE THE SMOKE WAS BY THE SIDE OF MY HEAD! NOW THE SEAT BELT WON'T WORK AND I DON'T WANT TO USE MY CAR WITHOUT IT. IN THE PAST YEAR, 2011, MY TRUCK KEEPS BLOWING FUSES ON THE AUTOMATIC LIGHTS AND AIR BAG FOR THE PASSENGER SIDE. I KEEP REPLACING THE FUSE BUT THEY ONLY LAST ABOUT A WEEK AND THEN THEY BLOW OUT. ONCE THE FUSE IS REPLACED THE AUTOMATIC LIGHTS WORK, THE AIRBAG LIGHT GOES OFF. BUT, NO SOONER DO I CHANGE IT, IT BLOWS AGAIN. SO, I HAVEN'T REPLACED IT. IN FEBRUARY I HAVE TO GO FOR EMISSIONS AND I WON'T PASS WITH THIS LIGHT ON. IN THE LAST 6 MONTHS, MY BRIGHT LIGHTS HAVE TURNED ON BY THEMSELVES. I THOUGHT IT ONLY HAPPENED WHEN WE
Mileage: 150,000
ON 12/03/11 WHEN MY HUSBAND STARTED OUR 2002 LINCOLN NAVIGATOR A LOUD BANG HAPPENED, MY SEAT BELT TIGHTENED ACROSS MY CHEST SO TIGHT IT HURT AND I COULDN'T BREATHE, THE CAR STARTED SMOKING SO BAD THAT MY OLDEST DAUGHTER JUMPED OUT OF THE TRUCK BECAUSE IT SCARED HER SO BAD. THE SEAT BELT WAS SO TIGHT IT WOULDN'T COME OFF AT FIRST WHICH SCARED ME BECAUSE THE SMOKE WAS BY THE SIDE OF MY HEAD! NOW THE SEAT BELT WON'T WORK AND I DON'T WANT TO USE MY CAR WITHOUT IT. IN THE PAST YEAR, 2011, MY TRUCK KEEPS BLOWING FUSES ON THE AUTOMATIC LIGHTS AND AIR BAG FOR THE PASSENGER SIDE. I KEEP REPLACING THE FUSE BUT THEY ONLY LAST ABOUT A WEEK AND THEN THEY BLOW OUT. ONCE THE FUSE IS REPLACED THE AUTOMATIC LIGHTS WORK, THE AIRBAG LIGHT GOES OFF. BUT, NO SOONER DO I CHANGE IT, IT BLOWS AGAIN. SO, I HAVEN'T REPLACED IT. IN FEBRUARY I HAVE TO GO FOR EMISSIONS AND I WON'T PASS WITH THIS LIGHT ON. IN THE LAST 6 MONTHS, MY BRIGHT LIGHTS HAVE TURNED ON BY THEMSELVES. I THOUGHT IT ONLY HAPPENED WHEN WE
Mileage: 150,000
TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT WAS DRIVING 50 MPH WHEN THE SIDE IMPACT AIR BAG DEPLOYED WITHOUT WARNING. AS A RESULT, THE CONTACT SUSTAINED AN INJURY TO THE EAR DRUM. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS BUT THE DEALER WAS UNABLE TO DETERMINE WHY THE AIR BAGS HAD DEPLOYED WITHOUT THE VEHICLE BEING INVOLVED IN A CRASH. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER SENT A SPECIALIST TO INSPECT THE VEHICLE. THE SPECIALIST ADVISED THAT A FAULTY COMPONENT IN THE AIR BAG CAUSED THE DEPLOYMENT. THE MANUFACTURER STATED THAT THEY WOULD NOT PROVIDE ANY ASSISTANCE FOR THE REPAIR. THE CONTACT STATED VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT STATED THE AIR BAG DEPLOYED IMMEDIATELY AFTER THE VEHICLE WAS TURNED ON. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT EITHER SOMETHING WAS PLACED UNDER THE SEAT OR THE SEAT COVER WAS WORN EXCESSIVELY. THE AIR BAG DEPLOYED FROM UNDER THE SEAT. THE CONTACTS LEFT ARM WAS SEVERELY INJURED. THE MANUFACTURER STATED THE AIR BAGS ARE NOT COVERED BY THE WARRANTY. THE AIR BAGS WERE NOT REPLACED. THE VIN WAS REJECTED FROM THE SYSTEM. THE FAILURE AND CURRENT MILEAGE WAS 180,000.
Mileage: 180,000
I THINK THIS IS A COMMON TACTIC BY FORD AND THE JUSTICE DEPARTMENT SHOULD LOOK INTO IT. I LEASED A NEW 2002 NAVIGATOR AND HAD A SIMILAR SITUATION. ON A ROAD TRIP IN 2004 WITH 32000 MILES, THE ENGINE SEIZED. THE DEALER CLAIMED THERE WAS SLUDGE IN THE ENGINE AND FORD WOULD NOT HONOR THE WARRANTY. APPARENTLY, THE LEASE INCLUDED FREE OIL CHANGES AT THE DEALER, WHICH I WAS NOT AWARE OF. I PRODUCED ALL OF THE RECEIPTS TO SHOW THAT I HAD THE OIL CHANGED EVERY 3000 MILES (MORE FREQUENTLY THAN REQUIRED) BUT WAS TOLD IT WAS IRRELEVANT SINCE I DIDN'T HAVE THE DEALER DO THE OIL CHANGES. I WAS TOLD THE ENGINE REPLACEMENT WOULD COST $12,000. THE FORD DEALER WAS SO UPSET BY THIS HE OFFERED TO DO IT FOR COST, ABOUT $4500, BUT I JUST WALKED AWAY, EVEN THOUGH THEY SUED AND PUT A $15,000 BLOT ON MY CREDIT RATING.THIS WAS MY THIRD NAVIGATOR LEASE, INCLUDING A 1998 AND 2000 MODEL BEFORE THIS. I PAID TOP DOLLAR FOR THEIR MOST EXPENSIVE VEHICLE AND THIS IS HOW THEY TREAT GOOD CUSTOMERS. NOT TO MENTION BEING
Mileage: 32,000
TL*THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS PARKED, IT CAUGHT ON FIRE. THE FIRE WAS EXTINGUISHED WAS PUT OUT BY A DEALER. THE MANUFACTURER WAS CONTACTED AND STATED A WRITTEN REPORT OF THE INCIDENT WOULD BE PROVIDED WITHIN FIFTEEN DAYS. THE CONTACT WAS INFORMED BY THE MANUFACTURER'S WEBSITE THAT HER VEHICLE WAS INCLUDED IN A RECALL (NHTSA CAMPAIGN ID NUMBER: 05V388000 COMPONENT: VEHICLE SPEED CONTROL). THE MANUFACTURER DID NOT CONFIRM THAT INFORMATION. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Mileage: 80,000
MY 2002 LINCOLN NAVIGATOR CAUGHT FIRE, THE ENTIRE ENGINE AND FRONT HALF OF THE CAR IS CHARRED AND THE INTERIOR HAS SIGNIFICANT BURN DAMAGE, IT ALMOST SET FIRE TO OUR HOME. *TR
Mileage: 102,000
MY 2002 LINCOLN NAVIGATOR CAUGHT FIRE, THE ENTIRE ENGINE AND FRONT HALF OF THE CAR IS CHARRED AND THE INTERIOR HAS SIGNIFICANT BURN DAMAGE, IT ALMOST SET FIRE TO OUR HOME. *TR
Mileage: 102,000
FUSE/RELAY FUSES GET BURNED ONCE EVERY TWO DAYS THE SUV TURNS OFF WHILE IN MOTION. ALMOST CAUSED AN ACCIDENT IN A HEAVY TRAFFIC INTERSECTION. HAS HAPPENED FOR 5-6 TIMES. TOOK THE SUV TO AN ELECTRICIAN FOUND NO PROBLEM, CALLED FORD DEALER APPOINTMENT IN TWO WEEKS. *TR
Mileage: 88,133
LEAKY WINSHIELD CAUSING FAULTY WIREING AND CAR SHUTTING OFF WHILE MOVING WIPERS STOP WORKING AMONG OTHER THINGS FORD NOES OF THIS ISSUE AND IS NOT DOING ANTHING TO FIX ISSUE THIS IS A SAFTY ISSUE AS IT COULD CAUSE A FIRE OR EVEN LOSS OF CONTROL OF VEHICLE WHILE DRIVING AS IT SHUTS OFF SPERATICALLY AND SOMETIMES WONT RESTART
Mileage: 141,000
WATER LEAKAGE AND ELECTRICAL PROBLEM. *TR
Mileage: 90,000
WATER LEAKAGE AND ELECTRICAL PROBLEM. *TR
Mileage: 90,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.