1997 LINCOLN MARK VIII

VEHICLE WAS TRAVELING DOWN A BUSY URBAN STREET AND WHILE APPROACHING AN INTERSECTION, THE DRIVER BEGIN TURNING SLIGHTLY TO CHANGE LANES AND THE STEERING WHEEL SEPARATED FROM THE STEERING COLUMN, LEAVING THE VEHICLE WITH NO STEERING. *TR

Mileage: 61,540

FIESTA LINCOLN MERCURY 1720 S MESA DR, MESA, AZ 85210 (480) 719-3090 IS REFUSING TO CORRECT ACTION UNDER RECALL 05S28 NHTSA CAMPAIGN NUMBER: 07V336000. ASSOCIATED DOCUMENT RCRIT-07V336-8625 LISTED THE CORRECT PART NUMBERS AND PROCEDURE FOR THE SPECIFIC VEHICLE THAT IS IN QUESTION. - SERVICE ADVISER [XXX] AT THE DEALERSHIP STATED THAT THEY WOULD ONLY INSTALL A HARNESS ON THE VEHICLE IF NOT LEAKING. FORD HAS PROVIDED SUPPLEMENTAL 14, WHICH LISTS A DIFFERENT PART NUMBER FOR BOTH LEAKING AND NOT LEAKING FOR THE AFFECTED VEHICLE, AND [XXX] WOULD NOT VALIDATE THE INFORMATION BEING PRESENTED TO HIM IN THE RECALL DOCUMENTATION. [XXX] ALSO STATED THAT THEY ARE UNABLE TO PERFORM ANY OF THE RECALLS AT THIS TIME DUE TO NO PARTS BEING IN STOCK TO PERFORM THE RECALL. - PARTS DEPARTMENT AT THE SAME DEALERSHIP ([XXX]) CONFIRMED THE PART NUMBER LISTED IN SUPPLEMENTAL 14 ARE IN FACT IN STOCK AND AVAILABLE TO PERFORM THE RECALL 05S28. 05S28 SUPPLEMENTAL 14 ATTACHMENT V PAGE 1 Q3 EXPLAINS THE

TL* THE CONTACT OWNS A 1997 LINCOLN MARK VIII LSC. THE CONTACT STATED THAT THE REFRIGERATION DISCHARGE LINE FAILED DUE TO RUST AND CORROSION. THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE THE AIR CONDITIONER FAILED AFTER THEY INSTALLED R134A REFRIGERATION. THE MANUFACTURER WAS NOTIFIED WHO STATED HE SHOULD CALL THE DEALER TO GET THE VEHICLE REPAIRED AGAIN. THE FAILURE MILEAGE WAS 103,000. UPDATED 07/13/12 *BF A LEAK WAS FOUND IN THE HOSE THAT RAN FROM THE COMPRESSOR TO THE CONDENSER. ALSO, THE METAL PART OF THE HOSE WAS RUSTED. UPDATED 07/31/12

Mileage: 103,000

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS ARE KNOWN TO BURN OUT. THE PARTS ARE NO LONGER BEING MANUFACTURED SO THE ONLY WAY TO REPAIR THEM IS WITH A KIT. THE CONTACT STATED THAT THIS SEEMED LIKE AN EXPENSIVE TEMPORARY REMEDY. IN ADDITION, THE BLEND DOOR, WHICH OPENS THE CONTROL FOR HOT AND COLD AIR TO DEFROST THE WINDSHIELD, DOES NOT WORK. THE MANUFACTURER WAS NOTIFIED AND STATED THAT IT WAS A SAFETY ISSUE. THE DEALER STATED THAT THIS COULD BE REPAIRED AT THE CONTACT'S EXPENSE. THE CONTACT FEELS THAT HE SHOULD NOT HAVE TO PAY FOR THE REPAIR BECAUSE IT WAS CAUSED BY A MANUFACTURER DEFECT. THERE HAVE BEEN NUMEROUS COMPLAINTS REGARDING THIS FAILURE, BUT NO DECISION ON HOW THE CONTACT'S VEHICLE WILL BE REPAIRED. HE WILL WAIT UNTIL A RECALL IS ISSUED FOR THIS FAILURE. THE FAILURE MILEAGE WAS 61,000 AND CURRENT MILEAGE WAS 61,985. UPDATED 09/11/09 *BF UPDATED 09/15/09.*JB

Mileage: 61,000

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS ARE KNOWN TO BURN OUT. THE PARTS ARE NO LONGER BEING MANUFACTURED SO THE ONLY WAY TO REPAIR THEM IS WITH A KIT. THE CONTACT STATED THAT THIS SEEMED LIKE AN EXPENSIVE TEMPORARY REMEDY. IN ADDITION, THE BLEND DOOR, WHICH OPENS THE CONTROL FOR HOT AND COLD AIR TO DEFROST THE WINDSHIELD, DOES NOT WORK. THE MANUFACTURER WAS NOTIFIED AND STATED THAT IT WAS A SAFETY ISSUE. THE DEALER STATED THAT THIS COULD BE REPAIRED AT THE CONTACT'S EXPENSE. THE CONTACT FEELS THAT HE SHOULD NOT HAVE TO PAY FOR THE REPAIR BECAUSE IT WAS CAUSED BY A MANUFACTURER DEFECT. THERE HAVE BEEN NUMEROUS COMPLAINTS REGARDING THIS FAILURE, BUT NO DECISION ON HOW THE CONTACT'S VEHICLE WILL BE REPAIRED. HE WILL WAIT UNTIL A RECALL IS ISSUED FOR THIS FAILURE. THE FAILURE MILEAGE WAS 61,000 AND CURRENT MILEAGE WAS 61,985. UPDATED 09/11/09 *BF UPDATED 09/15/09.*JB

Mileage: 61,000

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE FRONT HEADLIGHTS BURNED OUT IN THE VEHICLE. THE DEALER STATED THAT THE REPLACEMENT BULB WAS UNAVAILABLE AND WOULD BE PLACED ON BACK ORDER. THEY ALSO REQUESTED A DEPOSIT FOR THE BULB, WHICH COST OVER $100. THE CONTACT CALLED SEVERAL FORD DEALERS AND THE MANUFACTURER, WHO ALL STATED THAT THE BULB WAS OBSOLETE AND WOULD NO LONGER BE MANUFACTURED. NO REPAIRS HAVE BEEN MADE TO DATE. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 75,000. 4/01/09 *NJ UPDATED 04/06/09. *JB

Mileage: 45,000

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE BLINDER DOOR WAS INOPERATIVE WHICH WILL NOT ALLOW HEAT TO COME FROM THE DEFROSTER.. THE FAILURE HAS BEEN OCCURRING FOR FOUR YEARS, BUT WAS NEVER REPAIRED BECAUSE THE PART IS MADE OUT OF PLASTIC. THE CONTACT IS HOPING THAT THE MANUFACTURER CHANGES THE PART TO METAL. DUE TO THE BLINDER DOOR NOT WORKING, THE DEFROSTER FAILS TO WORK PROPERLY. THE CURRENT AND FAILURE MILEAGES WERE 92,000. UPDATED 3/5/09 *CN UPDATED 03/10/09. *JB

Mileage: 80,000

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE BLINDER DOOR WAS INOPERATIVE WHICH WILL NOT ALLOW HEAT TO COME FROM THE DEFROSTER.. THE FAILURE HAS BEEN OCCURRING FOR FOUR YEARS, BUT WAS NEVER REPAIRED BECAUSE THE PART IS MADE OUT OF PLASTIC. THE CONTACT IS HOPING THAT THE MANUFACTURER CHANGES THE PART TO METAL. DUE TO THE BLINDER DOOR NOT WORKING, THE DEFROSTER FAILS TO WORK PROPERLY. THE CURRENT AND FAILURE MILEAGES WERE 92,000. UPDATED 3/5/09 *CN UPDATED 03/10/09. *JB

Mileage: 80,000

UNABLE TO PURCHASE REPLACEMENT BULBS FOR 1997 LINCOLN MARK VIII HEADLAMPS "LOW BEAM".....HIGH INTENSITY DISCHARGE H-95 SYLVANIA. NO LONGER PRODUCED..........RETOFIT KIT IS $1200............CAR IS ELEVEN YEARS OLD........OUTRAGEOUS. *TR

Mileage: 158,400

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE BLENDER DOOR IS MADE OUT OF PLASTIC AND BREAKS, WHICH CAUSES THE HEATER AND THE DEFROSTER TO FAIL. AS A CONSEQUENCE, HER VISIBILITY IS SIGNIFICANTLY REDUCED DURING COLD WEATHER CONDITIONS. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT SHE WOULD HAVE TO REPLACE THE BLENDER DOOR AT AN EXPENSE EXCEEDING $1,000. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER STATED THAT THE COMPANY UTILIZES THE SAME PLASTIC PIECE. THE FAILURE MILEAGE WAS 76,000 AND CURRENT MILEAGE WAS 91,000. UPDATED 11/12/08 *BF UPDATED 11/13/08. *JB

Mileage: 76,000

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT NOTICED THAT THE LOW BEAM HEADLIGHT ON HIS VEHICLE HAD BURNED OUT. HE WENT TO PURCHASE ANOTHER ONE AND WAS INFORMED THAT THEY WERE NO LONGER MANUFACTURED. THE DEALER OFFERED A REMEDY KIT AT THE COST OF $740 TO INSTALL ANOTHER LIGHTING SYSTEM, WHICH WOULD TOTAL $1,200 AFTER THE INSTALLATION. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS 145,000 AND FAILURE MILEAGE WAS APPROXIMATELY 144,900. UPDATED 07/15/08. *LJ UPDATED 07/15/08

Mileage: 144,900

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL. SHE TOOK THE VEHICLE TO A LOCAL DEALER TO HAVE THE RECALL REPAIRED. THE DEALER KEPT THE VEHICLE FOR AN HOUR AND THEN ADVISED HER THAT SHE WOULD NEED THE BRAKE LINE REPAIRED BEFORE THEY COULD PERFORM THE RECALL REPAIR. SHE CALLED THE MANUFACTURER TO REPORT THIS AND THEY INFORMED HER THAT WHATEVER THE SERVICE DEALER STATED, IS WHAT THEY ARE GOING TO HEED. THERE HAD BEEN NO FAILURE TO DATE. THE POWERTRAIN AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 68,000.

IN NOV 2007 FORD MAILED ME A RECALL NOTICE ON THE CRUISE CONTROL SYSTEM ON MY 1997 MARK VIII 05S28. I IMMEDIATELY CONTACTED HARNISH LINCOLN MERCURY, PUYALLUP, WA AND WAS SCHEDUKED. IT IS A 37 MILE ROUND TRIP FROM MY HOME. THEY TOOK MY MARK VIII FOR LESS THA 1/2 HOUR AND ADVISED ME THAT FORD HAD NOT SENT THEM THE REPLACEMENT PART; BUT THEY WOULD CONTACT ME WHEN IT CAME IN. ON MARCH 4, 2008, I RECEIVED A NEW RECALL NOTICE INSTRUCTING ME TO CONTACT A DEALER. AGAIN, I CONTACTED THEIR HARNISH DEALER AND WAS SCHEDULED. AGAIN ,I DROVE THE 37 MILE ROUMD TRIP ONLY TO BE TOLD THAT FORD HAD NOT PROVIDED THE WITH THE MARK VIII REPLACEMENT PART. THEY WOULD CONTACT ME WHEM THE RECEIVED IT. I BELIEVE FORD MAY BE TRYING TO LEAD YOU TO BELIEVE THEY ARE FIXING THE PROBLEM; BUT, STALLING! AFTER ALL IT HAS BEEN 5 MONTHS SINCE I WAS FIRST NOTIFIED, AND I WOULD LIKE TO BE DRIVING A SAFE AUTO. PLEASE DO WHAT YOU CAN TO GET FORD TO STEP UP TO THEIR ASAP. *TR

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT RECEIVED A SAFETY RECALL NOTICE IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL. HE WAS INFORMED EVERY MONTH THEREAFTER THAT THE PART WOULD BE AVAILABLE THE FOLLOWING MONTH. HE RECEIVED ANOTHER NOTICE IN MARCH OF 2008, WHICH STATED THAT THE PARTS WERE AVAILABLE. WHEN HE CALLED, THE DEALER STATED THAT THERE WERE NO MORE PARTS AVAILABLE AND DID NOT KNOW WHEN MORE WOULD ARRIVE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 111,000. UPDATED 03/26/08. *LJ

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL. THE DEALER HAS NOT YET RECEIVED THE PART TO REPAIR THE VEHICLE. THE NOTICE STATED THAT THE PART WOULD BE AVAILABLE IN DECEMBER OF 2007. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 101,000. UPDATED 03/11/08. *LJ THE CONSUMER HAS SCHEDULED AN APPOINT FOR THE REPAIR. UPDATED

LOW BEAM HEADLIGHT (HID) ON RIGHT SIDE HAS FAILED AND NO REPLACEMENTS ARE OFFERED BY FACTORY OR DEALER. *TR

Mileage: 59,000

HID LIGHTS KEEP BURNING OUT AND RUINING THE LENSES ON MY LINCOLN MARK VIII 1997 LSC. *TR

1997 FORD MARK VIII SPEED CONTROL DEACTIVATION. DEALER STATED THAT THE PART WAS ON BACK ORDER AND WOULD NOT BE IN UNTIL MARCH 2008. CONSUMER WANTS TO REINSTALL HIS SPEED CONTROL SWITCH. *KB

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. WHILE MERGING INTO TRAFFIC BETWEEN 5-10 MPH, THE VEHICLE BEGAN MOVING ERRATICALLY FOR A FEW MINUTES. THE CONTACT NOTICED SMOKE COMING FROM THE CABIN AND UNDER THE HOOD, ALONG WITH AN ELECTRICAL SMELL SURROUNDING THE VEHICLE. THE DRIVER STOPPED THE VEHICLE UNTIL THE SMOKING CEASED. THE VEHICLE HAS NOT BEEN INSPECTED BY A DEALER OR A MECHANIC. NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) WAS REFERENCED. THE SWITCH WAS DEACTIVATED, BUT HAS NOT BEEN REPLACED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 73,000.

Mileage: 73,000

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE FRONT DRIVER SIDE LOW BEAM HEADLIGHT FAILED. WHEN HE ATTEMPTED TO REPLACE THE BULB, HE COULD NOT GET THE BULB UNSCREWED. THE DEALER REPLACED THE HEADLIGHT KIT AND CHARGED HIM $700. THE FAILURE MILEAGE WAS 49,941 AND CURRENT MILEAGE IS 50,000. THE CONSUMER REQUESTED TO HAVE THE RECALL PERFORMED ON THE VEHICLE PERTAINING TO THE SPEED CONTROL DEACTIVATION. THE CONSUMER PROVIDED A LETTER FROM FORD DENYING HIS CLAIM FOR A PARTIAL REIMBURSEMENT. THE DEALER STATED WARNING LIGHTS TROUBLE. UPDATED 10/03/07 *TR THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE HEADLIGHT REPLACEMENT. UPDATED. *JB

Mileage: 49,941