Total Complaints
5 filings
LEXUS UX · model year
2020 LEXUS UX
5 NHTSA complaints, 4 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2020LEXUSUX carries 5 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 4 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 UX is service brakes with 2 filings, followed by power train (1) and electrical system (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 3 investigation files overlapping the 2020 UX. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
5
Complaints
4
Crashes
0
Fires
0
Injuries
0
Deaths
Crashes Reported
4 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| SERVICE BRAKES | 2 |
| POWER TRAIN | 1 |
| ELECTRICAL SYSTEM | 1 |
| VEHICLE SPEED CONTROL | 1 |
Recent Complaints
20250108CrashSERVICE BRAKES
I am [XXX] old, have been driving since I was 16, and until this incident, have never been in an accident. On [XXX], I was parallel parking in my friend's quiet suburban neighborhood, as we do yoga together every Sunday morning. I reversed into the space. Then I wanted to pull forward slightly to straighten out my vehicle. As I shifted into drive, I recall hearing the engine rev. My foot was on the brake but the car lurched forward at about 25 mph and rammed into the car parked in front of me, crunching his rear tail light and bumper and damaging the front of the passenger side of my vehicle. As soon as my car hit the car in front of me, it stopped. My foot was on the brake during the entire incident. Lexus is supposed to finish their 45 day investigation soon. But they did not seem concerned that I am still driving this vehicle. I am worried it could happen again and this time could be far worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B
20250108CrashVEHICLE SPEED CONTROL
I am [XXX] old, have been driving since I was 16, and until this incident, have never been in an accident. On [XXX], I was parallel parking in my friend's quiet suburban neighborhood, as we do yoga together every Sunday morning. I reversed into the space. Then I wanted to pull forward slightly to straighten out my vehicle. As I shifted into drive, I recall hearing the engine rev. My foot was on the brake but the car lurched forward at about 25 mph and rammed into the car parked in front of me, crunching his rear tail light and bumper and damaging the front of the passenger side of my vehicle. As soon as my car hit the car in front of me, it stopped. My foot was on the brake during the entire incident. Lexus is supposed to finish their 45 day investigation soon. But they did not seem concerned that I am still driving this vehicle. I am worried it could happen again and this time could be far worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B
20240323CrashSERVICE BRAKES
What component or system failed or malfunctioned, and is it available for inspection upon request? My Lexus 2020 UX200's brake malfunctioned and caused a crash accident into a restaurant on February 29th. It was inspected by Lexus Liability and an independent mechanic on March 13th, 2024. How was your safety or the safety of others put at risk? The accident is a horrible experience for me go through when the Lexus failed to stop without fault on my part. It put myself and people in the restaurant in great risk of serious injuries. Has the problem been reproduced or confirmed by a dealer or independent service center? The independent mechanic my husband and I hired conducted assessment and confirmed that the accident was caused by brake module malfunction. The Lexus freeze data shows Brake module voltage from ecu appears to have dropped to 8.6 volts prior to accident which caused the brake module malfunction. At the time of inspection, the voltage was 13.8. It appears that the volt
20240323CrashELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? My Lexus 2020 UX200's brake malfunctioned and caused a crash accident into a restaurant on February 29th. It was inspected by Lexus Liability and an independent mechanic on March 13th, 2024. How was your safety or the safety of others put at risk? The accident is a horrible experience for me go through when the Lexus failed to stop without fault on my part. It put myself and people in the restaurant in great risk of serious injuries. Has the problem been reproduced or confirmed by a dealer or independent service center? The independent mechanic my husband and I hired conducted assessment and confirmed that the accident was caused by brake module malfunction. The Lexus freeze data shows Brake module voltage from ecu appears to have dropped to 8.6 volts prior to accident which caused the brake module malfunction. At the time of inspection, the voltage was 13.8. It appears that the volt
20231226POWER TRAIN
The contact owns a 2022 Lexus UX200. The contact stated that the check engine warning light was illuminated. While driving approximately 30 MPH, the vehicle stalled. While accelerating from a stop, the vehicle stalled. The contact stated that the transmission was slipping while driving at various speeds. The driver restarted the vehicle, waited an hour, and the vehicle restarted. The contact stated that the warning light disappeared. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed her about a transmission code and that the vehicle was stuck in the off position. The vehicle was taken to the local dealer, who informed the contact about the DTC codes that were found. The mechanic diagnosed the vehicle and located debris in the transmission and recommended that the transmission be replaced. The vehicle was not repaired. The manufacturer was notified
Mileage: 107,000
Compare 2020LEXUSUX to Similar Vehicles
NHTSA Investigations
Frequently Asked Questions
How many complaints does the 2020 LEXUS UX have?▼
The 2020 LEXUS UX has 5 NHTSA complaints, 4 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What are the most common problems with the 2020 LEXUS UX?▼
The most-complained component for the 2020 LEXUS UX is SERVICE BRAKES with 2 complaints. Other frequently reported areas include POWER TRAIN and ELECTRICAL SYSTEM.
Is the 2020 LEXUS UX safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.