2018 LEXUS RX350

30 complaints filed with NHTSA.

30
Complaints
7
Crashes
0
Fires
4
Injuries
0
Deaths

NHTSA Safety Rating

5/5
Overall
4/5
Front Crash
5/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
FUEL/PROPULSION SYSTEM6
POWER TRAIN4
UNKNOWN OR OTHER4
ENGINE3
VEHICLE SPEED CONTROL3
SERVICE BRAKES3
VISIBILITY/WIPER2
FUEL SYSTEM, GASOLINE2
EXTERIOR LIGHTING:HEADLIGHTS1
AIR BAGS1
STRUCTURE:BODY1

Recalls (1)

20V01200013/01/2020

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300,

Recent Complaints

20210423FUEL/PROPULSION SYSTEM

WHEN STEPPING ON THE GAS PETAL ONE OF THREE THINGS HAPPEN. 1. NORMAL ACCELERATION WHICH YOU EXPECT AFTER 60 YEARS OF DRIVING AND WHICH WE OBTAIN FROM A 2014 LEXUS RX350 THAT WE OWN. 2. HESITATION OF BETWEEN 1 AND 5 SECONDS BEFORE ACCELERATION BEGINS. 3 EXCESSIVE ACCELERATION ( SURG OF ACCELERATION MUCH MORE THAN EXPECTED). THIS EXCESS ACCELERATION MAY HAPPEN AFTER THE HESITATION OR THERE COULD BE "NORMAL" ACCELERATION AFTER THE HESITATION AND HAPPENS WHEN ACCELERATING AFTER BEING STOPPED..

Mileage: 100

20210423POWER TRAIN

WHEN STEPPING ON THE GAS PETAL ONE OF THREE THINGS HAPPEN. 1. NORMAL ACCELERATION WHICH YOU EXPECT AFTER 60 YEARS OF DRIVING AND WHICH WE OBTAIN FROM A 2014 LEXUS RX350 THAT WE OWN. 2. HESITATION OF BETWEEN 1 AND 5 SECONDS BEFORE ACCELERATION BEGINS. 3 EXCESSIVE ACCELERATION ( SURG OF ACCELERATION MUCH MORE THAN EXPECTED). THIS EXCESS ACCELERATION MAY HAPPEN AFTER THE HESITATION OR THERE COULD BE "NORMAL" ACCELERATION AFTER THE HESITATION AND HAPPENS WHEN ACCELERATING AFTER BEING STOPPED..

Mileage: 100

20210423VEHICLE SPEED CONTROL

WHEN STEPPING ON THE GAS PETAL ONE OF THREE THINGS HAPPEN. 1. NORMAL ACCELERATION WHICH YOU EXPECT AFTER 60 YEARS OF DRIVING AND WHICH WE OBTAIN FROM A 2014 LEXUS RX350 THAT WE OWN. 2. HESITATION OF BETWEEN 1 AND 5 SECONDS BEFORE ACCELERATION BEGINS. 3 EXCESSIVE ACCELERATION ( SURG OF ACCELERATION MUCH MORE THAN EXPECTED). THIS EXCESS ACCELERATION MAY HAPPEN AFTER THE HESITATION OR THERE COULD BE "NORMAL" ACCELERATION AFTER THE HESITATION AND HAPPENS WHEN ACCELERATING AFTER BEING STOPPED..

Mileage: 100

20201202ENGINE

I TRIED ACCELERATING ON THE HIGHWAY (PCH IN SANTA MONICA, CA) WHILE TRAVELING FORWARD AT ABOUT 45-50 MPH, BUT THE VEHICLE HESITATED. THIS IS THE FORTH TIME THERE HAS BEEN A HESITATION IN ACCELERATION SINCE OWNING THE CAR, BUT THIS TIME THERE WAS A MESSAGE ON MY DASH. THE MESSAGE STATED THAT THERE WAS "AN OBSTRUCTION WITH THE PEDAL AND ACCELERATION WAS RETARDED." I LATER LOOKED DOWN AT THE PEDALS FELT AROUND THE THEM, BUT FOUND NOTHING OBSTRUCTING. AT THE TIME, THE VEHICLE HAD LESS THAN A QUAR

Mileage: 12,000

20201202FUEL/PROPULSION SYSTEM

I TRIED ACCELERATING ON THE HIGHWAY (PCH IN SANTA MONICA, CA) WHILE TRAVELING FORWARD AT ABOUT 45-50 MPH, BUT THE VEHICLE HESITATED. THIS IS THE FORTH TIME THERE HAS BEEN A HESITATION IN ACCELERATION SINCE OWNING THE CAR, BUT THIS TIME THERE WAS A MESSAGE ON MY DASH. THE MESSAGE STATED THAT THERE WAS "AN OBSTRUCTION WITH THE PEDAL AND ACCELERATION WAS RETARDED." I LATER LOOKED DOWN AT THE PEDALS FELT AROUND THE THEM, BUT FOUND NOTHING OBSTRUCTING. AT THE TIME, THE VEHICLE HAD LESS THAN A QUAR

Mileage: 12,000

20201202POWER TRAIN

I TRIED ACCELERATING ON THE HIGHWAY (PCH IN SANTA MONICA, CA) WHILE TRAVELING FORWARD AT ABOUT 45-50 MPH, BUT THE VEHICLE HESITATED. THIS IS THE FORTH TIME THERE HAS BEEN A HESITATION IN ACCELERATION SINCE OWNING THE CAR, BUT THIS TIME THERE WAS A MESSAGE ON MY DASH. THE MESSAGE STATED THAT THERE WAS "AN OBSTRUCTION WITH THE PEDAL AND ACCELERATION WAS RETARDED." I LATER LOOKED DOWN AT THE PEDALS FELT AROUND THE THEM, BUT FOUND NOTHING OBSTRUCTING. AT THE TIME, THE VEHICLE HAD LESS THAN A QUAR

Mileage: 12,000

20201106CrashSERVICE BRAKES

WHILE TRAVELING NORTH ON INTERSTATE 95 IN THE MIDDLE LANE AT APPROXIMATELY 60MPH AFTER SWITCHING INTO LEFT LANE SAW BRAKE LIGHTS AHEAD AND STEPPED ON BRAKE PEDAL. HEARD SLIGHT POP SOUND, BRAKE PEDAL WENT IMMEDIATELY TO THE FLOOR. CAR DID NOT STOP OR SLOW DOWN. SWERVED TO LEFT TO AVOID DIRECTLY HITTING CAR IN FRONT OF ME BUT HIT JERSEY WALL AND THE CAR. MY CAR KEPT GOING ANOTHER COUPLE HUNDRED YARDS BEFORE IT FINALLY STOPPED. CAR WAS TOTALED.WITHOUT FUNCTIONING BRAKES ADAPTIVE CRUISE CONTROL OR

Mileage: 20,000

20201026UNKNOWN OR OTHER

BRIDGESTONE TIRES, TX8A EC1, SIZE P235/55R20, ARE 2 YEARS OLD WITH JUST OVER 14000 MILES, AND ALL TIRE THREAD IS GONE. LOCAL TIRE STORE TELLS ME THAT THEY MUST BE REPLACED AND HE SUSPECTS MANUFACTURING DEFECTS. TIRES WERE ROTATED BY LEXUS AT 5000 MILES AND 10000 MILES.

Mileage: 14,460

20201003VISIBILITY/WIPER

MY WIFE WAS DRIVING DOWN I-75 ON A VERY RAINY DOWNPOUR. SHE TURNED ON THE WIPERS AND THE PASSENGER SIDE WIPERS DID NOT WORK. SHE ARRIVED HOME AND TOOK THE CAR THE NEXT DAY TO A LEXUS DEALERSHIP. THE BOLTS WERE LOOSE. THERE SHOULD BE A FAIL SAFE TO PREVENT THIS FROM HAPPENING. OF ALL THE CARS WE HAVE OWNED..........THIS HAS NEVER HAPPENED BEFORE.(INCLUDING A 2007 LEXUS WE ALSO DRIVE).

20200717FUEL/PROPULSION SYSTEM

DEAR CUSTOMERE SERVICES, I GOT A NOTICE FOR RECALL FUEL PUMP MAY FAIL 1- I MAKE AN APPOINT WITH LEXUS OF LAS VEGAS FOR A RECALL ON MAY 06, 2020 LATER ON THE LEXUS OF LAS VEGAS CANCELED MY AN APPOINTMENT DUE TO THE PART WAS NOT AVAILABLE ' 2- I MAKE ANOTHER APPOINTMENT TO BRING MY CAR FOR A RECALL WITH THE SAME ISSUE AFTER 1 DAY THEY SEND ME AN EMAIL TO CANCELED MY SERVICES DUE TO THE PART IF THE PART NOT AVAILABLE OR LEXUS NEED TO RECALL FOR SAFETY IF THE VEHICHE STALL OCCUR WHILE DRIV

20200717UNKNOWN OR OTHER

DEAR CUSTOMERE SERVICES, I GOT A NOTICE FOR RECALL FUEL PUMP MAY FAIL 1- I MAKE AN APPOINT WITH LEXUS OF LAS VEGAS FOR A RECALL ON MAY 06, 2020 LATER ON THE LEXUS OF LAS VEGAS CANCELED MY AN APPOINTMENT DUE TO THE PART WAS NOT AVAILABLE ' 2- I MAKE ANOTHER APPOINTMENT TO BRING MY CAR FOR A RECALL WITH THE SAME ISSUE AFTER 1 DAY THEY SEND ME AN EMAIL TO CANCELED MY SERVICES DUE TO THE PART IF THE PART NOT AVAILABLE OR LEXUS NEED TO RECALL FOR SAFETY IF THE VEHICHE STALL OCCUR WHILE DRIV

20200624FUEL/PROPULSION SYSTEM

CAR HAS LOW PRESSURE FUEL PUMP THAT IF IT FAILS MAY RESULT IN CAR NOT RUNNING, WHICH COULD BE VERY DANGEROUS SHOULD IT HAPPEN WHILE ON FREEWAY. A RECALL WAS ISSUED IN JANUARY BY LEXUS, AND NOW AT THE END OF JUNE, THERE IS STILL NO FIX FOR THE PROBLEM. *TR

Mileage: 10,000

20200611FUEL SYSTEM, GASOLINE

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. NALLY LEXUS LOCATED AT 2750 COBB PKWY SE, SMYRNA, GA 30080 AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

20200524FUEL/PROPULSION SYSTEM

NOTHING YET; THIS IS A PRECAUTIONARY COMPLAINT TO BE NOTIFIED ASAP WHEN REPLACEMENT IS AVAILABLE

20200522FUEL SYSTEM, GASOLINE

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED KEYES LEXUS (5905 VAN NUYS BLVD, VAN NUYS, CA 91401, (818) 538-2990) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTAC

Mileage: 21,500

20200522ENGINE

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED KEYES LEXUS (5905 VAN NUYS BLVD, VAN NUYS, CA 91401, (818) 538-2990) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTAC

Mileage: 21,500

20200416CrashSTRUCTURE:BODY

ON APRIL 15 2020, WAS ENTERING A PARKING SPACE IN FRONT OF A SPROUTS SUPERMARKET AT 12500 WESTHEIMER RD., HOUSTON, TEXAS 77077. THE LEXUS RX350 (2018) FAILED TO STOP AND CRASHED INTO A LARGE BUILDING SUPPORT COLUMN WHICH DID SERIOUS DAMAGE TO THE LEXUS AND TO THE COLUMN. THIS IS AN EXPENSIVE CAR AND CAME EQUIPPED WITH THE EMERGENCY CRASH SYSTEM. THIS FEATURE DID NOT WORK TO STOP THE CAR FROM HITTING THE BUILDING. IN THE PAST IT HAS STOPPED THE CAR BUT ONLY MOST OFTEN IT DOES NOT WORK...NO ONE

Mileage: 9,825

20200416CrashSERVICE BRAKES

ON APRIL 15 2020, WAS ENTERING A PARKING SPACE IN FRONT OF A SPROUTS SUPERMARKET AT 12500 WESTHEIMER RD., HOUSTON, TEXAS 77077. THE LEXUS RX350 (2018) FAILED TO STOP AND CRASHED INTO A LARGE BUILDING SUPPORT COLUMN WHICH DID SERIOUS DAMAGE TO THE LEXUS AND TO THE COLUMN. THIS IS AN EXPENSIVE CAR AND CAME EQUIPPED WITH THE EMERGENCY CRASH SYSTEM. THIS FEATURE DID NOT WORK TO STOP THE CAR FROM HITTING THE BUILDING. IN THE PAST IT HAS STOPPED THE CAR BUT ONLY MOST OFTEN IT DOES NOT WORK...NO ONE

Mileage: 9,825

20200416CrashVEHICLE SPEED CONTROL

ON APRIL 15 2020, WAS ENTERING A PARKING SPACE IN FRONT OF A SPROUTS SUPERMARKET AT 12500 WESTHEIMER RD., HOUSTON, TEXAS 77077. THE LEXUS RX350 (2018) FAILED TO STOP AND CRASHED INTO A LARGE BUILDING SUPPORT COLUMN WHICH DID SERIOUS DAMAGE TO THE LEXUS AND TO THE COLUMN. THIS IS AN EXPENSIVE CAR AND CAME EQUIPPED WITH THE EMERGENCY CRASH SYSTEM. THIS FEATURE DID NOT WORK TO STOP THE CAR FROM HITTING THE BUILDING. IN THE PAST IT HAS STOPPED THE CAR BUT ONLY MOST OFTEN IT DOES NOT WORK...NO ONE

Mileage: 9,825

20200326FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER HILTON HEAD LEXUS LOCATED AT (540 NEW RIVER PKWY, HARDEEVILLE, SC 29927), AND MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EX