Total Complaints
2 filings
LEXUS RX HYBRID · model year
2020 LEXUS RX HYBRID
2 NHTSA complaints, 1 crash report, and 1 active recall for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2020LEXUSRX HYBRID carries 2 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 RX HYBRID is vehicle speed control with 1 filings, followed by unknown or other (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 3 investigation files overlapping the 2020 RX HYBRID. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
2
Complaints
1
Crashes
0
Fires
0
Injuries
0
Deaths
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| VEHICLE SPEED CONTROL | 1 |
| UNKNOWN OR OTHER | 1 |
Recalls (1)
23V86500020/12/2023
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short cir
Recent Complaints
20201013UNKNOWN OR OTHER
I TOOK THE CAR TO METRO EXPRESS CAR WASH IN DENVER. AS THE CAR PROGRESSED ALONG THE TRACKS, THE TALL BRUSH APPROACHED THE CAR AND THE COLLISION AVOIDANCE SYSTEM GOT ACTIVATED, THE CAR GOT PUSHED OFF-TRACK AND BRUSHED AGAINST ALL KINDS OF TUBES, PIPES AND SCRATCHED AND DENTED THE ENTIRE RIGHT (PASSENGER) SIDE. THE COST TO REPAIR THIS DAMAGE AT THE LEXUS CERTIFIED BODY SHOP (REQUIRED BY MY LEASE AGREEMENT WITH LEXUS FINANCIAL) IS $12,000 (AND COUNTING). ONLY ABOUT 50% IS COVERED BY STATE FARM BECAUSE THE LEXUS CERTIFIED SHOP IS NOT ON THEIR LIST OF PREFERRED SHOPS. NOTHING IN THE OWNERS MANUAL COVERS THE BEHAVIOR OF THE COLLISION AVOIDANCE SYSTEM NOR DID THE DEALERS 'DEMO' OF THE EXTENSIVE TECHNICAL FEATURES CAUTION ME OF WHAT I SHOULD BE DOING IN SUCH A CASE. THE CAR WASH ONLY ASKED THE CAR BE IN NEUTRAL AND THE AUTOMATIC WIPERS BE SWITCHED OFF. I HAVE FOR THE PAST MONTH (CASE NUMBER 2009080358) TRIED TO IMPRESS ON LEXUS THAT THIS ATTEMPT TO DENY ANY RESPONSIBILTY HAS BEEN MET WI
Mileage: 858
20200317CrashVEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2020 LEXUS RX 450H. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE IN A PARKING LOT, DEPRESSING THE BRAKE PEDAL THE VEHICLE MOVED FORWARD INDEPENDENTLY. THE CONTACT STATED THAT SHE PANICKED AND CRASHED INTO A RESTAURANT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO LEXUS OF WOODLAND HILLS (21701 VENTURA BLVD, WOODLAND HILLS, CA 91364), WHERE A DIAGNOSTIC TESTING WAS NOT COMPLETED DUE TO THE FEES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INSURANCE INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TESTING WAS COMPLETED OF THE ACCIDENT DAMAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT AN INSPECTOR WILL BE SENT OUT. THE CONTACT STATED RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT PER THE EVENT DATA RECORDER THAT THE BRAKE PEDAL WAS BEING DEPRESSED DURING THE FAILURE
Mileage: 240
Compare 2020LEXUSRX HYBRID to Similar Vehicles
NHTSA Investigations
Frequently Asked Questions
How many complaints does the 2020 LEXUS RX HYBRID have?▼
The 2020 LEXUS RX HYBRID has 2 NHTSA complaints, 1 crashes, 0 fires, 0 injuries, and 0 deaths reported.
Are there any recalls for the 2020 LEXUS RX HYBRID?▼
Yes, the 2020 LEXUS RX HYBRID has 1 recall(s). The most common affected component is AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2020 LEXUS RX HYBRID?▼
The most-complained component for the 2020 LEXUS RX HYBRID is VEHICLE SPEED CONTROL with 1 complaints. Other frequently reported areas include UNKNOWN OR OTHER.
Is the 2020 LEXUS RX HYBRID safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.