LEXUS RX · model year

2023 LEXUS RX

55 NHTSA complaints, 5 crash reports, and 3 active recalls for this specific cohort.

NHTSA overall rating

Not crash-tested

New Car Assessment Program

The 2023LEXUSRX carries 55 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 5 crashes, 0 fires, 7 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2023 RX is unknown or other with 11 filings, followed by engine (7) and electrical system (6). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 3 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 3 investigation files overlapping the 2023 RX. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

55
Complaints
5
Crashes
0
Fires
7
Injuries
0
Deaths

Total Complaints

55 filings

Crashes Reported

5 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

Complaints by Component

ComponentCount
UNKNOWN OR OTHER11
ENGINE7
ELECTRICAL SYSTEM6
STRUCTURE:BODY5
POWER TRAIN4
LANE DEPARTURE: BLIND SPOT DETECTION3
LANE DEPARTURE: WARNING2
LANE DEPARTURE: ASSIST2
FUEL/PROPULSION SYSTEM2
AIR BAGS2
VISIBILITY:SUN/MOON ROOF ASSEMBLY1
VISIBILITY/WIPER1
SEAT BELTS1
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL1
VEHICLE SPEED CONTROL1

Recalls (3)

25V74400030/10/2025

BACK OVER PREVENTION:DISPLAY FUNCTION

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or di

25V04000029/01/2025

STEERING:COLUMN

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480.

26V16200018/03/2026

BACK OVER PREVENTION:SOFTWARE

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal

Recent Complaints

20260202BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I took my vehicle to Lexus of Louisville on 2/2/26 for Recall campaign number: NHTSA 25V744000 (Lexus internal 25LB06. My backup camera does not work at all but I was told my vin is not part of the recall even though my year, make and model is. Lexus charged $250 to diagnose the problem and the repair is $1311 for a new camera. The part is on backorder. I drive on average 25,000 miles per year. Not having a back up camera is a safety risk for myself and everyone around me as I am in and out of a minimum of 12 parking lots per day. My service rep, John said to diagnose the issue they replaced my camera with another one on the lot to confirm that was the issue. I have attached pictures of the problem. I do not believe this is a coincidence and hope Lexus will stand up and recognize the larger issue here.

20260114ELECTRICAL SYSTEM

The 2023 Lexus RX-350 has had complete 12 volt battery failure twice in the last year. The hybrid battery charging procedure for the 12 volt battery is insufficient. Twice I have been stranded. The frequency and duration of the hybrid battery charging is not sufficient. A more powerful 12 volt AGM battery is needed. The dealer says I am not taking sufficiently long trips to charge the battery. Last Saturday I took two 30 - 40 minute trips but the battery had only 11.8 volts requiring a 100% charge. There should be a recall to fix this problem.

20260112SUSPENSION

Hi. I noticed my vehicle was randomly making a clunking noise in the rear end. Also, on the highway, it would drift and was difficult to steer. I took it to dealership to be examined because it was still under warranty. They showed me that the driver's side rear trailing arm was disconnected. The bolt was not even there. They stated that it was caused by outside influence, possibly from hitting something. But I did not hit anything. The only sign of damage was where the loose trailing arm rubbed against the steering knuckle. They also told me it was too dangerous to drive off the lot. Because they claimed outside influence, they did not cover it under warranty. I took it to my mechanic. He believed the bolt had come loose on its own. He thought this because the trailing arm bolt on the passenger side was very loose and about to fall out. The mechanic replaced the missing bolt and tightened the loose bolt. I would like to document that this happened and see if any other people had repor

20260112STEERING

Hi. I noticed my vehicle was randomly making a clunking noise in the rear end. Also, on the highway, it would drift and was difficult to steer. I took it to dealership to be examined because it was still under warranty. They showed me that the driver's side rear trailing arm was disconnected. The bolt was not even there. They stated that it was caused by outside influence, possibly from hitting something. But I did not hit anything. The only sign of damage was where the loose trailing arm rubbed against the steering knuckle. They also told me it was too dangerous to drive off the lot. Because they claimed outside influence, they did not cover it under warranty. I took it to my mechanic. He believed the bolt had come loose on its own. He thought this because the trailing arm bolt on the passenger side was very loose and about to fall out. The mechanic replaced the missing bolt and tightened the loose bolt. I would like to document that this happened and see if any other people had repor

20260110ELECTRICAL SYSTEM

If we don't drive the car for 4 or 5 days, especially in cold weather, the car will sometimes not start due to a drained 12V battery. We've spoken to Lexus of Rockville, MD and Lexus roadside assistance, who are aware of the issue but say the 12V battery is "healthy." Online research shows this is a widespread known issue with Lexus RX350h and RX500h vehicles from 2023 onward: [XXX] [XXX] . A simple software update to ensure that the high-voltage hybrid battery charges the 12V battery to a greater extent when the vehicle is parked should solve the problem, but Lexus has so far not addressed this problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

20251226ELECTRICAL SYSTEM

On at least 7 occasions the driver was TRAPPED inside the vehicle. The car failed to start and the doors and windows locked. If the driver had not had a cell phone to make an emergency call he would have been locked inside until someone discovered the problem. Had this happened in Phoenix, AZ in the summer, there is a very good chance the driver would have been dead before he was rescued. The last time was December 11, 2025. We replaced the starter battery for 2nd time in 2 years and 40K miles.

20251209ELECTRICAL SYSTEM

The car battery goes dead when car not used in 14days, or not driven on freeway long enough to top off battery. We've had to jump it for being in a cool garage for a couple of days, and the battery is only 2yrs old. The car needs a stronger battery.

20251205STRUCTURE:BODY

My electronic door handles fail when there is frost and or cold weather

20251201UNKNOWN OR OTHER

When using android auto and I get a phone call the car screen will not return back to it's original screen. If I use apple car play it's just fine and it works like it should and the screen returns to it's original screen. I had the same issue with my 2022 Yukon when I purchased it. General motors later came out with two software updates and after the last update the issue was resolved. I filed a complaint with lexus three different times and they refuse to correct the problem. The safety issue I have is after the phone call I have to keep punching the screen to get it back. I should be watching the road rather than looking and punching the screen. Why should lexus just build their vehicles for apple and not android since 50% of the phones are android. I have a 2024 identical Rx lexus and it has the same problem. General motors seen the software issue and they corrected it but lexus WON'T. Lexus told me originally that it was a android problem and I didn't know any better unt

20251112ELECTRICAL SYSTEM:12V/24V/48V BATTERY

I entered then attempted to start my Lexus on November 11, 2025. The car would not start - the dashboard lights fleshed briefly, then the car was completely dead. There was not a light on anywhere. The doors would not open and the windows would not roll down. I was trapped. fortunately I had my cell phone so I was able to call my wife who was inside of our house. She could not open the door with the manual key, She called AAA. The tech hooked up some power device under the hood and the car started and seems OK. This was frightening. I was trapped in the car and running out of air. I could have suffocated.

20251112LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE

I entered then attempted to start my Lexus on November 11, 2025. The car would not start - the dashboard lights fleshed briefly, then the car was completely dead. There was not a light on anywhere. The doors would not open and the windows would not roll down. I was trapped. fortunately I had my cell phone so I was able to call my wife who was inside of our house. She could not open the door with the manual key, She called AAA. The tech hooked up some power device under the hood and the car started and seems OK. This was frightening. I was trapped in the car and running out of air. I could have suffocated.

20251016UNKNOWN OR OTHER

While we were driving, our sunroof just exploded! There was no-one around us. There was a loud bang, glass was flying and the wind was so loud we couldn't hear each other. If my wife would have been driving, we probably would have wrecked because she screamed and through her arms in the air. We exited off the road, inspected our vehicle and took pictures. The only damage we could see was the front section of our sunroof was shattered. We drove to the nearest dealership where they took pictures and ordered a new sunroof. I might add they couldn't guarantee the replacement would be under warranty, which I find shocking. My wife and I are on vacation and we had to leave our car in another state along the way and rent a car.

20250710POWER TRAIN

The contact called on behalf of his mother who owns a 2023 Lexus RX500H. The contact stated while his mother was reversing, the vehicle shuddered abnormally. The contact stated that while his mother was depressing the accelerator pedal, the vehicle failed to accelerate as intended. The driver turned off the vehicle and the vehicle restarted after several attempts. The vehicle was driven to the shoulder of the roadway. The contact stated that the failure had occurred twice. The contact stated that the transmission was previously replaced in January 2025. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 7,500.

Mileage: 7,500

20250629UNKNOWN OR OTHER

Spontaneous sunroof glass burst

20250623ENGINE

When removing foot from gas pedal the rpm shoot up to almost 4k instead of switching to EV mode or dropping to 1k rpm’s. This has scared my wife causing her to slam on brakes as she thought throttle was stuck since the rpm’s shot up. This is dangerous. It doesn’t happen all the time and Lexus did duplicate it but said was normal.

20250429CrashAIR BAGS

My air bags did not deploy with a head on collision.

20250429CrashFORWARD COLLISION AVOIDANCE: WARNINGS

My air bags did not deploy with a head on collision.

20250127UNKNOWN OR OTHER

Unintended acceleration. After complete stop at signal light behind another car electric motor was keep pushing car forward with feet on break and no feet on accelerator. Car was at complete stop and then after complete stop car started moving so press breaks more harder and car started moving up and down due to electric power pushing car forward and break system trying to stop car. Submitted dash cam video to Lexus dealership.

20241230ELECTRICAL SYSTEM

The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed

Mileage: 5,000

20241230VEHICLE SPEED CONTROL

The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed

Mileage: 5,000

Compare 2023LEXUSRX to Similar Vehicles

NHTSA Investigations

Frequently Asked Questions

How many complaints does the 2023 LEXUS RX have?
The 2023 LEXUS RX has 55 NHTSA complaints, 5 crashes, 0 fires, 7 injuries, and 0 deaths reported.
Are there any recalls for the 2023 LEXUS RX?
Yes, the 2023 LEXUS RX has 3 recall(s). The most common affected component is BACK OVER PREVENTION:DISPLAY FUNCTION. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2023 LEXUS RX?
The most-complained component for the 2023 LEXUS RX is UNKNOWN OR OTHER with 11 complaints. Other frequently reported areas include ENGINE and ELECTRICAL SYSTEM.
Is the 2023 LEXUS RX safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.