Total Complaints
47 filings
LEXUS NX · model year
47 NHTSA complaints, 9 crash reports, and 4 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2024LEXUSNX carries 47 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 9 crashes, 2 fires, 10 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2024 NX is electrical system with 10 filings, followed by unknown or other (8) and structure:body (4). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 4 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 3 investigation files overlapping the 2024 NX. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
47 filings
Crashes Reported
9 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 10 |
| UNKNOWN OR OTHER | 8 |
| STRUCTURE:BODY | 4 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 3 |
| LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 3 |
| VISIBILITY/WIPER | 2 |
| FUEL/PROPULSION SYSTEM | 2 |
| SERVICE BRAKES | 2 |
| ENGINE | 2 |
| POWER TRAIN | 2 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 1 |
| EXTERIOR LIGHTING | 1 |
| VISIBILITY:REARVIEW MIRRORS/DEVICES | 1 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 1 |
| SEATS | 1 |
BACK OVER PREVENTION:DISPLAY FUNCTION
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or di
STEERING:COLUMN
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehic
BACK OVER PREVENTION:SOFTWARE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal
While driving, which occurred 20 minutes after i started the car, the driverâs door gets unlocked automatically and i started hearing car warning with â ï¸ appearing on my dashboard. I also heard wind noise from the highway. With the electric, i could not simply open and close the door while driving, but had to pull the door with my left hand for the next 40 minutes while driving until i hit destination. When i pulled door towards close position, wind noise and warning sound went away, but comes back as soon as i release the door. Happened numerous times during summer, spring and winter.
The incident happened on August 27, 2025, at about 8:30 in the morning when I was trying to park the car in a parking lot. As I came to the parking space to park the car with my foot on the brake pedal, the car accelerated all of a sudden after it had stopped before I could shift the gear lever to âParkâ. The car went over the curb. I reversed and tried to park the car again in the same spot. The car accelerated again and went over the curb, and this time ended up going all the way to the two-way traffic road located ahead of the curb. Fortunately, there was no traffic on the road at that time and no pedestrian on the sidewalk, and no one got hurt. The car stopped in the middle of the road. I drove back to the parking lot and tried to park the car again in the same spot. This time the car stopped without any incident. The dashboard said, âSystem Malfunctionâ and said to take the car to the dealership. I drove to the Lexus dealership without any incident. There was significant
Driver dash does not illuminate upon starting vehicle. No MPH or other drives gauges display.
Vehicle: 2024 Lexus NX 450h+ (plug-in hybrid) Odometer at latest event: ~14,600 miles Dealer: Motor City Lexus of Bakersfield (Bakersfield, CA) Lexus Corporate Case #: 250823001008 Complaint Description: While driving, the vehicle suddenly lost all electrical power without warning on two separate occasions, causing the instrument cluster to go dark and an immediate loss of power steering and brake assist. I had to coast to a stopâthis is a serious crash risk. Timeline of events: ⢠08/20/2025 â In-motion total electrical blackout with loss of steering/brake assist at approximately [speed] mph. ⢠08/21/2025 â Dealer replaced the 12-volt battery. ⢠08/23/2025 â Repeat in-motion blackout with my children in the vehicle; dash went dark, loss of steering/brake assist, coasted to a stop. ⢠After 08/23/2025 (at dealer) â During diagnostic testing, a dealer technician reproduced the same failure (total electrical power loss while moving, dash dark, loss of steering/brake ass
Vehicle: 2024 Lexus NX 450h+ (plug-in hybrid) Odometer at latest event: ~14,600 miles Dealer: Motor City Lexus of Bakersfield (Bakersfield, CA) Lexus Corporate Case #: 250823001008 Complaint Description: While driving, the vehicle suddenly lost all electrical power without warning on two separate occasions, causing the instrument cluster to go dark and an immediate loss of power steering and brake assist. I had to coast to a stopâthis is a serious crash risk. Timeline of events: ⢠08/20/2025 â In-motion total electrical blackout with loss of steering/brake assist at approximately [speed] mph. ⢠08/21/2025 â Dealer replaced the 12-volt battery. ⢠08/23/2025 â Repeat in-motion blackout with my children in the vehicle; dash went dark, loss of steering/brake assist, coasted to a stop. ⢠After 08/23/2025 (at dealer) â During diagnostic testing, a dealer technician reproduced the same failure (total electrical power loss while moving, dash dark, loss of steering/brake ass
Vehicle: 2024 Lexus NX 450h+ (plug-in hybrid) Odometer at latest event: ~14,600 miles Dealer: Motor City Lexus of Bakersfield (Bakersfield, CA) Lexus Corporate Case #: 250823001008 Complaint Description: While driving, the vehicle suddenly lost all electrical power without warning on two separate occasions, causing the instrument cluster to go dark and an immediate loss of power steering and brake assist. I had to coast to a stopâthis is a serious crash risk. Timeline of events: ⢠08/20/2025 â In-motion total electrical blackout with loss of steering/brake assist at approximately [speed] mph. ⢠08/21/2025 â Dealer replaced the 12-volt battery. ⢠08/23/2025 â Repeat in-motion blackout with my children in the vehicle; dash went dark, loss of steering/brake assist, coasted to a stop. ⢠After 08/23/2025 (at dealer) â During diagnostic testing, a dealer technician reproduced the same failure (total electrical power loss while moving, dash dark, loss of steering/brake ass
AUTOMATIC BRAKING SYSTEM FAILED AFTER I EXPERIENCD A SUDDEN ACCELERATION LEXUS INSPECTED THE VEHICLE AN PRINTED OUT ALL SORTS OF DATA WHICH THEY ARE SUPPOSED TO EXPLAIN TO ME IN45 DAYS NOT PRIOR WARNIG SIGNS
AUTOMATIC BRAKING SYSTEM FAILED AFTER I EXPERIENCD A SUDDEN ACCELERATION LEXUS INSPECTED THE VEHICLE AN PRINTED OUT ALL SORTS OF DATA WHICH THEY ARE SUPPOSED TO EXPLAIN TO ME IN45 DAYS NOT PRIOR WARNIG SIGNS
AUTOMATIC BRAKING SYSTEM FAILED AFTER I EXPERIENCD A SUDDEN ACCELERATION LEXUS INSPECTED THE VEHICLE AN PRINTED OUT ALL SORTS OF DATA WHICH THEY ARE SUPPOSED TO EXPLAIN TO ME IN45 DAYS NOT PRIOR WARNIG SIGNS
The contact owns a 2024 Lexus NX 350. The contact stated that while driving at an undisclosed speed, the blind spot warning light inadvertently illuminated without another vehicle nearby. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 19,000.
Mileage: 19,000
The contact owns a 2024 Lexus NX350. The contact stated while driving at an undisclosed speed and making a left turn into a fast-food restaurant, the vehicle made an abnormal popping sound. The contact stated while in the drive through and shifting from park(P) to drive(D), the vehicle failed to shift into the intended gear; however, the instrument panel and the gear shifter indicated that the vehicle was in drive(D). The message "Park" was displayed. A bystander advised the contact to shift to neutral(N). The contact shifted to neutral(N); however, the message "Park" remained displayed while the vehicle was in neutral(N), and the vehicle failed to respond as needed. The contact stated that three bystanders were unable to push the vehicle. The contact's husband, who was on the phone, advised the contact to turn off the vehicle. The contact turned off and restarted the vehicle, and the vehicle responded as needed upon shifting to drive(D). The vehicle was taken to the residence. The con
Purchased this 2024 NX in October 2024. Since purchase the CarPlay aspect of the car where you can talk to text and voice call has not been functioning normally. It cuts in and out of bluetooth so if I am on a hands free call with someone, sometimes it cuts over to the phone randomly and won't connect to the car. The talk to text feature and any talk to the car feature for CarPlay doesn't work as it does not recognize any voice it just hears what the car is playing and asks for repeating. This is a known issue in this vehicle. I have brought it up to Lexus on each service and they are aware but it apparently needs a software update that they have been waiting on for over 1 year. This feature is crucial for the driving that I do as I need to be able to respond to work calls/texts using the hands free feature as GA is a hands free state and it is illegal and unsafe for me to have my phone in my hands while driving.
The contact owned a 2024 Lexus NX530. The contact stated that while parked and turned off, a few hours later, she observed a fire emanating from the front of the vehicle. The fire then spread to another vehicle that was parked in front of the vehicle. The fire department arrived and defused the fire. The contact stated that the fire department advised her that the fire originated from the engine compartment. The vehicle was towed to a salvage lot. A fire report was taken, and a police report was pending being filed. The contact mentioned that while driving the vehicle prior to the fire, there were no warning lights illuminated. The manufacturer was not notified of the failure. The failure mileage was unknown.
Was parking at grocery store, very slowly advancing into parking space when car suddenly accelerated and ran into a brick pillar, jumping the curb.
My 2024 Lexus NX 450h+ experienced a complete 12V battery failure after normal short-distance driving, leaving me stranded without warning. This is a known defect in Lexus plug-in hybrids that the manufacturer has not properly disclosed to buyers. Incident Details: After several short trips (all under normal driving conditions), my 2024 Lexus NX 450h+ failed to start. The vehicle was completely non-responsive. Because the doors and liftgate were locked and inoperable, I was forced to crawl through the rear cargo area with a pre-existing mobility issue (bad leg), causing significant physical pain and emotional distress. I later had to visit the Emergency Room due to pain and strain from the incident and was prescribed medication. When I reported the problem to Lexus Corporate, they initially attempted to shift blame onto my roadside assistance provider (AAA) instead of acknowledging the mechanical defect. No solution was offered to ensure the vehicleâs reliability for daily use. On
My 2024 Lexus NX 450h+ experienced a complete 12V battery failure after normal short-distance driving, leaving me stranded without warning. This is a known defect in Lexus plug-in hybrids that the manufacturer has not properly disclosed to buyers. Incident Details: After several short trips (all under normal driving conditions), my 2024 Lexus NX 450h+ failed to start. The vehicle was completely non-responsive. Because the doors and liftgate were locked and inoperable, I was forced to crawl through the rear cargo area with a pre-existing mobility issue (bad leg), causing significant physical pain and emotional distress. I later had to visit the Emergency Room due to pain and strain from the incident and was prescribed medication. When I reported the problem to Lexus Corporate, they initially attempted to shift blame onto my roadside assistance provider (AAA) instead of acknowledging the mechanical defect. No solution was offered to ensure the vehicleâs reliability for daily use. On
My son and I were almost killed the other day because the engine of my 1 year old car failed. We were in the middle of 6 lanes of rushing highway traffic when the car stopped accelerating and came to a dead stop. I had just had the car serviced 10 days before and didn't feel, hear or see anything hit my car. The message on my dashboard said "go to the dealer" when it should have said "pull over immediately, turn off your car and call for help". The dealership told me that a rock must have gone through the grill and punctured my radiator. They explained that radiators used to be made of copper and now are made of aluminum and are very fragile. They also said that the spaces in the grill should be smaller so it's not so easy for rocks or debris to get to the radiator. I asked if this was a common occurrence and they told me they've seen it 3 times in 2 years just at this one dealership. I feel the design of the grill is a safety hazard and warrants a recall. I'm afraid someone else won't
Thereâs something wrong in the electrical system. In order to start the car, it requires boosting the battery only. Boosting under the hood doesnât work with the lithium power packs charged 100%. After signing the financial documents the day I test drove it, I couldnât drive it home if I wanted to. The car wouldnât start. I donât know how the dealer got it started but I have been intermittently boosting it to start. This happens whether the car sits a day or more. The last frequent boost was 3/17/2025. Another thing, the car can be in driver assistance with lane tracking and the lane tracking will shut off automatically. Also, when the lens of the cameras on the car gets wet, the cameras donât work. They become foggy blank.
Thereâs something wrong in the electrical system. In order to start the car, it requires boosting the battery only. Boosting under the hood doesnât work with the lithium power packs charged 100%. After signing the financial documents the day I test drove it, I couldnât drive it home if I wanted to. The car wouldnât start. I donât know how the dealer got it started but I have been intermittently boosting it to start. This happens whether the car sits a day or more. The last frequent boost was 3/17/2025. Another thing, the car can be in driver assistance with lane tracking and the lane tracking will shut off automatically. Also, when the lens of the cameras on the car gets wet, the cameras donât work. They become foggy blank.
Thereâs something wrong in the electrical system. In order to start the car, it requires boosting the battery only. Boosting under the hood doesnât work with the lithium power packs charged 100%. After signing the financial documents the day I test drove it, I couldnât drive it home if I wanted to. The car wouldnât start. I donât know how the dealer got it started but I have been intermittently boosting it to start. This happens whether the car sits a day or more. The last frequent boost was 3/17/2025. Another thing, the car can be in driver assistance with lane tracking and the lane tracking will shut off automatically. Also, when the lens of the cameras on the car gets wet, the cameras donât work. They become foggy blank.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.