Total Complaints
3 filings
LEXUS IS · model year
2020 LEXUS IS
3 NHTSA complaints for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2020LEXUSIS carries 3 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 IS is suspension with 1 filings, followed by engine (1) and fuel/propulsion system (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 3 investigation files overlapping the 2020 IS. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
3
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| SUSPENSION | 1 |
| ENGINE | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
Recent Complaints
20260127ENGINE
This vehicle has a recurring, safety-critical defect involving intermittent engine misfires, flashing MILs, reduced engine power, sudden loss of acceleration, and noticeable engine shaking. Despite multiple repair attempts and extended diagnostics by a dealership, with manufacturer technical assistance, the defect continues. The defect has repeatedly caused the vehicle to stall and lose propulsion while driving, creating a serious hazard. Documented events include: â¢FIRST INCIDENT: The MIL flashed and engine power was reduced while driving. The vehicle was taken to the dealership for evaluation and repair. A diagnostic code confirmed a cylinder misfire. â¢SECOND INCIDENT: Several days after being returned to the owner, the MIL flashed again and engine power was reduced, requiring careful maneuvering. The vehicle was returned to the dealership for further repair and remained in their custody for about a month. â¢THIRD AND MOST SEVERE INCIDENT: A few days after being returned, the MI
20260127FUEL/PROPULSION SYSTEM
This vehicle has a recurring, safety-critical defect involving intermittent engine misfires, flashing MILs, reduced engine power, sudden loss of acceleration, and noticeable engine shaking. Despite multiple repair attempts and extended diagnostics by a dealership, with manufacturer technical assistance, the defect continues. The defect has repeatedly caused the vehicle to stall and lose propulsion while driving, creating a serious hazard. Documented events include: â¢FIRST INCIDENT: The MIL flashed and engine power was reduced while driving. The vehicle was taken to the dealership for evaluation and repair. A diagnostic code confirmed a cylinder misfire. â¢SECOND INCIDENT: Several days after being returned to the owner, the MIL flashed again and engine power was reduced, requiring careful maneuvering. The vehicle was returned to the dealership for further repair and remained in their custody for about a month. â¢THIRD AND MOST SEVERE INCIDENT: A few days after being returned, the MI
20241102SUSPENSION
Front Suspension (shock Absorber) uneven wear and bouncy, some vibration on the steering wheel at about 30k miles, on highway exit round about circle, the vehicle swerves left or right. very unsafe. long story short, drop it off at the dealership Lexus of Pembroke Pines FL, they said the issue was my tires and it needed to be replace, I rotated the tires rear tires went to the front and front to the back, no vibration, noise went away while driving, how ever about 10k miles later the uneven wear bouncing and noise came back while driving, Disappointed how the Lexus of Pembroke Pines handle my concern, i took my vehicle to Germain Lexus of Naples FL, I explained the problem with the suspension and they charged me to diagnosed the problem, charged me for an alignment, that adjustments were the same, before and after and told me, I needed new tires and it will cost me $1600 and my the issue will go away, Disappointed with that experience, i took the vehicle to the local shop and i was
Compare 2020LEXUSIS to Similar Vehicles
NHTSA Investigations
Frequently Asked Questions
How many complaints does the 2020 LEXUS IS have?▼
The 2020 LEXUS IS has 3 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What are the most common problems with the 2020 LEXUS IS?▼
The most-complained component for the 2020 LEXUS IS is SUSPENSION with 1 complaints. Other frequently reported areas include ENGINE and FUEL/PROPULSION SYSTEM.
Is the 2020 LEXUS IS safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.