Total Complaints
8 filings
LEXUS HS 250 HYBRID · model year
2011 LEXUS HS 250 HYBRID
8 NHTSA complaints, 7 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2011LEXUSHS 250 HYBRID carries 8 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 7 crashes, 0 fires, 7 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2011 HS 250 HYBRID is air bags with 2 filings, followed by power train (1) and parking brake (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 3 investigation files overlapping the 2011 HS 250 HYBRID. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
8
Complaints
7
Crashes
0
Fires
7
Injuries
0
Deaths
Crashes Reported
7 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| AIR BAGS | 2 |
| POWER TRAIN | 1 |
| PARKING BRAKE | 1 |
| EXTERIOR LIGHTING | 1 |
| SERVICE BRAKES | 1 |
| STEERING | 1 |
| SUSPENSION | 1 |
Recent Complaints
20180908SUSPENSION
DURING ALIGNMENT, DRIVER'S SIDE REAR TOE ARM WAS BROKEN BY THE SERVICE DEPARTMENT AT LEXUS DEALERSHIP. THEY REPLACED, BUT STATED THERE WAS SEVERE CORROSION WHICH CAUSED THE BOLT TO BECOME SEIZED. THE BOLT HAD TO BE WELDED OFF. I SEE THE 2010 MODELS ARE SHOWING THE SAME ISSUES.
20170105CrashAIR BAGS
BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI COMING IN THE RIGHT LANE WHO COULD NOT AVOID HITTING ME. THE IMPACT RESULTED IN ME DOING A 360, JUMPING A CURB AND GOING DOWN INTO A RAVINE. I KEPT HITTING THE BRAKES TRYING TO GET THEM TO ENGAGE AND NOTHING. I SAW A GUARDRAIL COMING UP IN FRONT OF ME AND I TRIED STEERING TO MISS IT BUT I HAD ABSOLUTELY NO CONTROL OF THE CAR. THE STEERING WHEEL WAS TURNING BUT THE TIRES WEREN'T. I HIT THE GUARDRAIL HEAD ON WHICH FINALLY STOPPED THE CAR. A PRIVATE MECHANIC CHECKED THE CAR AND CONFIRMED NO BRAKES OR STEERING, YET THE BRAKE LINE IS IN TACT AND FLUID LEVEL GOOD. THIS HAS TO BE A MECHANICAL/ELE
Mileage: 54,800
20170105CrashSERVICE BRAKES
BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI COMING IN THE RIGHT LANE WHO COULD NOT AVOID HITTING ME. THE IMPACT RESULTED IN ME DOING A 360, JUMPING A CURB AND GOING DOWN INTO A RAVINE. I KEPT HITTING THE BRAKES TRYING TO GET THEM TO ENGAGE AND NOTHING. I SAW A GUARDRAIL COMING UP IN FRONT OF ME AND I TRIED STEERING TO MISS IT BUT I HAD ABSOLUTELY NO CONTROL OF THE CAR. THE STEERING WHEEL WAS TURNING BUT THE TIRES WEREN'T. I HIT THE GUARDRAIL HEAD ON WHICH FINALLY STOPPED THE CAR. A PRIVATE MECHANIC CHECKED THE CAR AND CONFIRMED NO BRAKES OR STEERING, YET THE BRAKE LINE IS IN TACT AND FLUID LEVEL GOOD. THIS HAS TO BE A MECHANICAL/ELE
Mileage: 54,800
20170105CrashSTEERING
BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI COMING IN THE RIGHT LANE WHO COULD NOT AVOID HITTING ME. THE IMPACT RESULTED IN ME DOING A 360, JUMPING A CURB AND GOING DOWN INTO A RAVINE. I KEPT HITTING THE BRAKES TRYING TO GET THEM TO ENGAGE AND NOTHING. I SAW A GUARDRAIL COMING UP IN FRONT OF ME AND I TRIED STEERING TO MISS IT BUT I HAD ABSOLUTELY NO CONTROL OF THE CAR. THE STEERING WHEEL WAS TURNING BUT THE TIRES WEREN'T. I HIT THE GUARDRAIL HEAD ON WHICH FINALLY STOPPED THE CAR. A PRIVATE MECHANIC CHECKED THE CAR AND CONFIRMED NO BRAKES OR STEERING, YET THE BRAKE LINE IS IN TACT AND FLUID LEVEL GOOD. THIS HAS TO BE A MECHANICAL/ELE
Mileage: 54,800
20151116CrashPOWER TRAIN
TL* THE CONTACT OWNS A 2011 LEXUS HS 250 HYBRID. AFTER THE PARK BRAKE BUTTON WAS ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A TOE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. ON THE SAME DAY,THE CONTACT STATED THAT THE FRONT HEADLIGHT FAILED TO ILLUMINATE INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. UPDATED 12/30/15 *BF
Mileage: 52,000
20151116CrashPARKING BRAKE
TL* THE CONTACT OWNS A 2011 LEXUS HS 250 HYBRID. AFTER THE PARK BRAKE BUTTON WAS ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A TOE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. ON THE SAME DAY,THE CONTACT STATED THAT THE FRONT HEADLIGHT FAILED TO ILLUMINATE INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. UPDATED 12/30/15 *BF
Mileage: 52,000
20151116CrashAIR BAGS
TL* THE CONTACT OWNS A 2011 LEXUS HS 250 HYBRID. AFTER THE PARK BRAKE BUTTON WAS ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A TOE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. ON THE SAME DAY,THE CONTACT STATED THAT THE FRONT HEADLIGHT FAILED TO ILLUMINATE INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. UPDATED 12/30/15 *BF
Mileage: 52,000
20151116CrashEXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 LEXUS HS 250 HYBRID. AFTER THE PARK BRAKE BUTTON WAS ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A TOE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. ON THE SAME DAY,THE CONTACT STATED THAT THE FRONT HEADLIGHT FAILED TO ILLUMINATE INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. UPDATED 12/30/15 *BF
Mileage: 52,000
Compare 2011LEXUSHS 250 HYBRID to Similar Vehicles
NHTSA Investigations
Frequently Asked Questions
How many complaints does the 2011 LEXUS HS 250 HYBRID have?▼
The 2011 LEXUS HS 250 HYBRID has 8 NHTSA complaints, 7 crashes, 0 fires, 7 injuries, and 0 deaths reported.
What are the most common problems with the 2011 LEXUS HS 250 HYBRID?▼
The most-complained component for the 2011 LEXUS HS 250 HYBRID is AIR BAGS with 2 complaints. Other frequently reported areas include POWER TRAIN and PARKING BRAKE.
Is the 2011 LEXUS HS 250 HYBRID safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.