Total Complaints
10 filings
LEXUS ES350 · model year
10 NHTSA complaints, 5 crash reports, and 1 active recall for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2020LEXUSES350 carries 10 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 5 crashes, 0 fires, 8 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 ES350 is air bags with 2 filings, followed by electrical system (2) and unknown or other (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 3 investigation files overlapping the 2020 ES350. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
10 filings
Crashes Reported
5 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| AIR BAGS | 2 |
| ELECTRICAL SYSTEM | 2 |
| UNKNOWN OR OTHER | 1 |
| VEHICLE SPEED CONTROL | 1 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 1 |
| SERVICE BRAKES | 1 |
| SEAT BELTS | 1 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 1 |
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 20
The safety features on my Lexus ES 350 2020 malfunctioned on 10/16/2022 â¢Cruise control with radar functionality to speed up, slow down or stop, based upon my speed setting did not work at that moment. It did work my entire trip, which was a drive to Tallahassee from our residence on Friday and our return trip home on Sunday, until the accident occurred just north of the Ft. Pierce exit. â¢The brake sensor, which causes your vehicle to stop with obstructions near the vehicle did not function. â¢Airbags did not deploy â¢Seatbelts did not âlockâ at impact. When I realized that the safety features (radar and brake sensor) were not working, I slammed on the brakes, but nothing happened.
The safety features on my Lexus ES 350 2020 malfunctioned on 10/16/2022 â¢Cruise control with radar functionality to speed up, slow down or stop, based upon my speed setting did not work at that moment. It did work my entire trip, which was a drive to Tallahassee from our residence on Friday and our return trip home on Sunday, until the accident occurred just north of the Ft. Pierce exit. â¢The brake sensor, which causes your vehicle to stop with obstructions near the vehicle did not function. â¢Airbags did not deploy â¢Seatbelts did not âlockâ at impact. When I realized that the safety features (radar and brake sensor) were not working, I slammed on the brakes, but nothing happened.
The safety features on my Lexus ES 350 2020 malfunctioned on 10/16/2022 â¢Cruise control with radar functionality to speed up, slow down or stop, based upon my speed setting did not work at that moment. It did work my entire trip, which was a drive to Tallahassee from our residence on Friday and our return trip home on Sunday, until the accident occurred just north of the Ft. Pierce exit. â¢The brake sensor, which causes your vehicle to stop with obstructions near the vehicle did not function. â¢Airbags did not deploy â¢Seatbelts did not âlockâ at impact. When I realized that the safety features (radar and brake sensor) were not working, I slammed on the brakes, but nothing happened.
On Friday, June 03, 2022 as I was leaving the dealership in the 2020 Lexus ES 350 loaner vehicle, I put the car in reverse to back away from the wall, and then put the car from reverse into drive that resulted in it lurching forward momentarily. I did not hear the engine revving, probably because I wasnât paying attention, but my partner who was seated next to me in the driverâs seat said he heard it. He suspected that the dealership loaned us the vehicle that had a similar issue that caused it to move forward. When I saw the definition of sudden unintended acceleration, I felt that it could be that. I didnât think it was me. I drove the Lexus home, which was across the street from the dealership and no one drove it during the next few days. On Tuesday, June 07, 2022, we were scheduled for a medical appointment 80 miles away. My partner cancelled it but I decided to take the Lexus out to the store and there was no incident so the appointment was rescheduled for June 09. O
I always use cruise control whenever i drive because this would always makes me put on a safety automatic brake whenever i get close to the car next to me. But it seems like my automatic emergency brake is defective which Lexus Dealership denies on the inspection when i complain. A lot of times the automatic emergency brake does not work when i use it even when im backing up it suppose to stop but a lot of times im almost at thr brink of hitting something so i have to manually brake. I also texted this to my Lexus Assistant Manager in Lexus Glendale California branch and had it inspected by them but theyâve sit my car in the dealership and at the end of the day told me that its normal. Is it normal to hit a car next to you when youre expecting your car to stop automatically and it does not stop? Why do i have this feature and it doesnt work? I hope you can help me becaus ethis car is very expensive and yet it does not guarantee safety!
I always use cruise control whenever i drive because this would always makes me put on a safety automatic brake whenever i get close to the car next to me. But it seems like my automatic emergency brake is defective which Lexus Dealership denies on the inspection when i complain. A lot of times the automatic emergency brake does not work when i use it even when im backing up it suppose to stop but a lot of times im almost at thr brink of hitting something so i have to manually brake. I also texted this to my Lexus Assistant Manager in Lexus Glendale California branch and had it inspected by them but theyâve sit my car in the dealership and at the end of the day told me that its normal. Is it normal to hit a car next to you when youre expecting your car to stop automatically and it does not stop? Why do i have this feature and it doesnt work? I hope you can help me becaus ethis car is very expensive and yet it does not guarantee safety!
I always use cruise control whenever i drive because this would always makes me put on a safety automatic brake whenever i get close to the car next to me. But it seems like my automatic emergency brake is defective which Lexus Dealership denies on the inspection when i complain. A lot of times the automatic emergency brake does not work when i use it even when im backing up it suppose to stop but a lot of times im almost at thr brink of hitting something so i have to manually brake. I also texted this to my Lexus Assistant Manager in Lexus Glendale California branch and had it inspected by them but theyâve sit my car in the dealership and at the end of the day told me that its normal. Is it normal to hit a car next to you when youre expecting your car to stop automatically and it does not stop? Why do i have this feature and it doesnt work? I hope you can help me becaus ethis car is very expensive and yet it does not guarantee safety!
The DCM not working.. i did update and rest the DCM my Dealership and still not working
The DCM not working.. i did update and rest the DCM my Dealership and still not working
I WAS DRIVING ON FREEWAY 5 SOUTH, IN A CARPOOL LANE, ALL OF SUDDEN ANOTHER CAR SLAMMED TO MY REAR DOOR ON THE RIGHT SIDE, CAUSED MY CAR TO SPIN OUT OF CONTROL, WENT ACCROSS THE FREEWAY AND SLAMMED TO THE LEFT REAR WHEELS OF THE INCOMING 18 WHEELERS BIG RIG, BUT NONE OF THE AIRBAGS INSIDE THE BRAND NEW 2020 LEXUS ES 350 DEPLOYED TO PROTECT ACCUPANTS.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.