LEXUS ES350 · model year

2009 LEXUS ES350

154 NHTSA complaints, 20 crash reports, and 5 active recalls for this specific cohort.

NHTSA overall rating

Not crash-tested

New Car Assessment Program

The 2009LEXUSES350 carries 154 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 20 crashes, 2 fires, 17 injuries, and 5 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2009 ES350 is air bags with 99 filings, followed by vehicle speed control (20) and vehicle speed control:accelerator pedal (4). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 5 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 3 investigation files overlapping the 2009 ES350. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

154
Complaints
20
Crashes
2
Fires
17
Injuries
5
Deaths

Total Complaints

154 filings

Crashes Reported

20 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

Complaints by Component

ComponentCount
AIR BAGS99
VEHICLE SPEED CONTROL20
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL4
ELECTRICAL SYSTEM4
STRUCTURE:BODY4
SERVICE BRAKES, HYDRAULIC3
FUEL SYSTEM, GASOLINE3
AIR BAGS:FRONTAL2
VISIBILITY2
UNKNOWN OR OTHER2
EXTERIOR LIGHTING2
VISIBILITY/WIPER2
TIRES1
ELECTRICAL SYSTEM:STARTER ASSEMBLY1
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER1

Recalls (5)

16V34000023/05/2016

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 20

19V74100017/10/2019

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX4

18V02400009/01/2018

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013 Scion xB, Toyota Corolla, Corolla Matrix, Sienna, 4Runner, Lexus IS250, IS350, IS250C, IS350C, IS-F, and GX460 vehicles sold, ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP (Saipan),

17V00600009/01/2017

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia,

09V38800005/10/2009

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2010 PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.

Recent Complaints

20180928UNKNOWN OR OTHER

DASHBOARD ON 2009 LEXUS ES 350 HAS BEGUN TO MELT AND ON SUNNY DAYS THE REFLECTION ON THE WINDSHIELD POSES A SAFETY HAZARD AND REDUCES VISIBILITY. THERE WAS A RECALL FOR THIS PROBLEM ON 2007 AND 2008 MODELS. THE 2009 IS IDENTICAL IN DESIGN AND LEXUS SHOULD FIX THIS. I CONTACTED THEM AND THEY OFFERED TO PAY A SMALL PORTION OF THE $1700 REPAIR COSTS.

Mileage: 72,000

20180319AIR BAGS

TAKATA AIR BAG RECALL; RECEIVED NOTICE OF RECALL IN FEBRUARY, 2017; AS OF 3/19/2018, WE HAVE HAD NO CORRESPONDENCE TO SCHEDULE REPAIR

20180219AIR BAGS

FAULTY AIRBAG HARNESS WIRRING. DEAR SIR OR MADAM, THIS IS TO REPORT THAT 2007-2012 IS 250, IS 350 AND ES 350 HAS FAULTY AIRBAG WIRING HARNESS WHICH DISABLES THE AIRBAGS. CLUBLEXUS.COM HAS RECEIVED HUNDREDS OF COMPLAINTS REGARDING THIS. THE REPAIRS WILL ONLY BE DONE OR CORRECT IF THE VEHICLE IS UNDER 6 YEARS OLD OR 70,000 MILES, WHICHEVER COMES FIRST. FEW THOUSAND CUSTOMERS HAVE CARS LESS THAN 70,000 MILES BUY BEYOND 72 MONTHS BUT LEXUS REFUSES TO RECTIFY THIS TSB WARNING UNDER THE WARRANTY. IT IS NOT OUR FAULTS THAT THE VEHICLES HAVE BEEN DRIVEN LESS THAN 70,000 MILES IN 6 YEARS. THE COST TO REPAIR THIS IS IN THE UPWARDS OF 4000$. THIS IS RIDICULOUS ON THE PART OF LEXUS AND NHTSA. THE AIRBAG WIRING SHOULD BE INCLUDED IN THE RECALLS ALONG WITH THE TAKATA RECALLS AS THEY ARE CONNECTED BUT LEXUS REFUSES TO AGREE TO THE CONSUMER COMPLAINTS AND HAVE DARED MANY CUSTOMERS TO CHALLENGE NHTSA TO GET IT COVERED UNDER RECALL. PLEASE HELP THOUSANDS OF LEXUS DRIVERS AND THEIR FAMILIES FROM THIS FA

Mileage: 39,000

20180130VISIBILITY/WIPER

MELTING DASHBOARD PROBLEM WHICH AFFECTS VISIBILITY. I CALLED LEXUS HEADQUARTERS IN AUGUST 2017 AND REPORTED THE PROBLEM. I TOOK THE CAR IN TO LEXUS DEALER AND THEY TOOK PICTURES WHICH THEY SAID THEY WOULD SUBMIT SOMEWHERE. AFTER MANY MONTHS, I CALLED HEADQUARTERS AGAIN. I GOT A CALL FROM THEM ON 1/29/2018 STATING THAT MY CAR IS NO LONGER UNDER WARRANTY. THEY WANT ME TO PAY TO REPLACE DASHBOARD. MANY OTHER LEXUS MODELS HAVE BEEN RECALLED FOR THIS SAME PROBLEM. HOWEVER, THEY INDICATED MY MODEL WAS NOT UNDER RECALL. SINCE MY CAR ALSO HAVE THE DEFECTED MATERIAL THAT WAS USED IN THOSE OTHER MODELS, I BELIEVE LEXUS SHOULD BE HELD RESPONSIBLE FOR REPLACING THE DASHBOARD. THE ES350 SHOULD ALSO BE UNDER RECALL BECAUSE THE PROBLEM EXISTS IN THIS MODEL. PLEASE CONTACT ME TO ADVISE.

20171220AIR BAGS

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEN STOLER LEXUS IN OWINGS MILLS, MARYLAND WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

20171218AIR BAGS

TAKATA RECALL I RECEIVED RECALL NOTICE IN THE PAST AND WAS TOLD I WOULD BE NOTIFIED WHEN PARTS WERE AVAILABLE. NOW DEALER TELLS ME THERE IS NO RECALL. DEALER IS LEXUS OF ROCKVILLE CENTRE NY

Mileage: 55,000

20171212AIR BAGS

TAKATA INFLATORS- TAKATA RECALL WE SUBMITTED TO THE DEALERSHIP THE REQUEST TO REPLACE THE AIRBAGS PER THE RECALL AND AT THE TIME THESE WERE NOT BEEN AVAILABLE. IT'S BEEN SEVERAL MONTHS, AND THESE HAVE NOT BEEN REPLACED.

20171206AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEN STOLER LEXUS, 11311 REISTERSTOWN RD, OWINGS MILLS, MD 21117 (410) 773-9613) WAS CONTACTED AND RECALL REPAIR APPOINTMENTS WERE SCHEDULED. THE APPOINTMENTS WERE CANCELLED BY THE DEALER, STATING THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THIS OCCURRED SEVERAL TIMES IN THE PAST YEAR. THE CONTACT CALLED THE MANUFACTURER AT 800-255-3987, BUT WAS GREETING BY A RECORDING, STATING TO CONTACT THE LOCAL LEXUS DEALER TO SCHEDULE A RECALL REPAIR APPOINTMENT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

20171122AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR

20171102AIR BAGS

TAKATA RECALL - LEXUS STATES THAT THEY CURRENTLY DO NOT HAVE THE PARTS FOR MY VEHICLE

20171030AIR BAGS

TAKATA RECALL WHAT DO I HAVE TO DO TO GET THIS AIRBAG REPLACED? I RECEIVED A LETTER FROM LEXUS IN MARCH DETAILING THE PROBLEM, AND TELLING ME THAT IT WOULD BE ADDRESSED. IT WAS SUPPOSED TO HAVE BEEN DONE IN SEPTEMBER. IT IS NOW 10/30. PLEASE HELP!

20171029AIR BAGS

TAKATA RECALL MY VEHICLE IS NOT REPAIRED, LEXUS HAS FAILED TO ADDRESS THE ISSUE IN TIMELY MANNER. I AM UNABLE TO USE THE FRONT PASSENGER SEAT AS THE FRONT PASSENGER IS IN THE RISK OF SERIOUS INJURY

20171027AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LEXUS OF TOWSON IN TOWSON, MD, 410-769-9400) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

20171025AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. METRO LEXUS LOCATED AT 13600 BROOKPARK RD, CLEVLAND, OH 44135 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.

20171020AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT NOTIFIED A LOCAL DEALER. THE MANUFACTURER STATED THAT THE REMEDY PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*BF UPDATED 8/1/18*JB

20171018AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PLAZA LEXUS (777 DECKER LN, CREVE COEUR, MO 63141 (314) 720-6048) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

20171018AIR BAGS

TAKATA RECALL: IN JANUARY, 2017, WE RECEIVED NOTICE FROM LEXUS OF THE RECALL FOR THE RIGHT FRONT AIRBAG, NHTSA RECALL 17V006. AFTER WAITING SEVERAL MONTHS TO HEAR FROM THE DEALER, WE CALLED THEM ON 04/27/17 TO INQUIRE REGARDING STATUS OF AIRBAG REPLACEMENT AND WAS TOLD IT SHOULD BE IN MID-JUNE. HAVING HEARD NOTHING, WE CALLED AGAIN ON 07/17/17 AND WAS THEN TOLD IT WOULD BE DECEMBER. WE CALLED TODAY, 10/18/17, TO CONFIRM REPLACEMENT OF THE AIRBAG IN DECEMBER AND WAS TOLD THEY HAVE NO IDEA WHEN THIS WOULD TAKE PLACE. WE HAVE NOT RECEIVED A FOLLOW-UP NOTICE FROM LEXUS REGARDING THIS LENGTHY DELAY. WE WERE TOLD BY THE DEALER TO CONTACT LEXUS CUSTOMER SERVICE OR SEE WHAT INFORMATION WAS AVAILABLE ON LEXUS WEBSITE. WE ARE WONDERING IF THIS MEANS LEXUS IS NOT CORRESPONDING WITH THEIR DEALERS SO THAT RECALL INFORMATION CAN BE GIVEN TO THE CAR OWNERS. WE HAVE; HOWEVER, RECEIVED NOTICE REGARDING THE AUTO AIRBAG SETTLEMENT. WE ARE VERY PATIENT PEOPLE; HOWEVER, A RESPONSE FROM THE DEALER

20171017AIR BAGS

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF RICHMOND AT 804-323-7695 AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT ALSO CALLED CHARLES BARKER LEXUS IN NEWPORT NEWS AT 757-234-6000 AND SCHEDULED AN APPOINTMENT; HOWEVER, THEY LATER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT WHAT ZONE HER VEHICLE WAS IN, AND ADVISED HER TO CONTACT THE LOCAL DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

20171013AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF BRIDGEWATER (1550 US-22, BRIDGEWATER, NJ 08807, PHONE NUMBER: (732) 271-4000) AND WAS INFORMED THAT THE PART WOULD BECOME AVAILABLE SOMETIME IN DECEMBER OF 2017. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART MAY ARRIVE IN DECEMBER OR SPRING OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

20171012AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PRESTIGE LEXUS, 1000 NJ-17, RAMSEY, NJ 07446 (855) 484-6393) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Compare 2009LEXUSES350 to Similar Vehicles

NHTSA Investigations

Frequently Asked Questions

How many complaints does the 2009 LEXUS ES350 have?
The 2009 LEXUS ES350 has 154 NHTSA complaints, 20 crashes, 2 fires, 17 injuries, and 5 deaths reported.
Are there any recalls for the 2009 LEXUS ES350?
Yes, the 2009 LEXUS ES350 has 5 recall(s). The most common affected component is AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2009 LEXUS ES350?
The most-complained component for the 2009 LEXUS ES350 is AIR BAGS with 99 complaints. Other frequently reported areas include VEHICLE SPEED CONTROL and VEHICLE SPEED CONTROL:ACCELERATOR PEDAL.
Is the 2009 LEXUS ES350 safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.