Total Complaints
50 filings
LEXUS ES300 · model year
50 NHTSA complaints, 6 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 1997LEXUSES300 carries 50 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 6 crashes, 2 fires, 9 injuries, and 1 fatality. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 1997 ES300 is vehicle speed control with 5 filings, followed by air bags (2) and vehicle speed control:accelerator pedal (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 3 investigation files overlapping the 1997 ES300. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
50 filings
Crashes Reported
6 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| VEHICLE SPEED CONTROL | 5 |
| AIR BAGS | 2 |
| VEHICLE SPEED CONTROL:ACCELERATOR PEDAL | 2 |
| VISIBILITY:SUN/MOON ROOF ASSEMBLY | 2 |
| STEERING | 2 |
| SEAT BELTS:FRONT:RETRACTOR | 2 |
| ENGINE AND ENGINE COOLING:ENGINE | 2 |
| ENGINE AND ENGINE COOLING | 2 |
| SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER | 2 |
| INTERIOR LIGHTING | 1 |
| SEAT BELTS:FRONT:WEBBING | 1 |
| EQUIPMENT:OTHER:LABELS | 1 |
| SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES | 1 |
| STRUCTURE:BODY:BUMPERS | 1 |
| ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS | 1 |
THE STEERING WHEEL COMES COMPLETELY OFF THE COLUMN WHILE DRIVING ON THE FREEWAY. THEN AGAIN WHEN TURNING. THE CAR COULD NOT BE STEERED AT ALL. THE HORN AND POWER STEERING NO LONGER WORK.
Mileage: 180,000
TL* THE CONTACT OWNS A 1997 LEXUS ES300. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 216,000.
Mileage: 216,000
TL* THE CONTACT OWNS A 1997 LEXUS ES300. WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER UNKNOWINGLY FELL ASLEEP AND CRASHED INTO A GUARD RAIL. THE VEHICLE FLIPPED OVER TWICE, CAUSING THE DRIVER TO BE INJURED. THE FRONT PASSENGER'S SEAT WAS FULLY RECLINED ON THE TRACK FRAME WITH THE OCCUPANT BEING SECURED WITH THE SEAT BELT AS THE CRASH OCCURRED. THE FRONT PASSENGER WAS KILLED. THE CONTACT STATED THAT THE FATALITY WAS CONTRIBUTED TO THE FRONT PASSENGER SEAT FEATURE, WHICH ALLOWED THE SEAT TO RECLINE SUBSTANTIALLY AS DESIGNED BY THE MANUFACTURER. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE FAILURE MILEAGE AND THE VIN WERE UNAVAILABLE.
TL* THE CONTACT OWNS A 1997 LEXUS ES300. THE CONTACT STATED THAT WHILE SHIFTING INTO DRIVE, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A TREE. THE DRIVER RECEIVED BRUISES FROM THE AIR BAG DEPLOYEMNT AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE ACCELERATOR PEDAL HAD BECOME JAMMED AND COULD NOT BE RELEASED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 96,500. THE VIN WAS UNAVAILABLE.
Mileage: 96,500
FIRESTONE FR380 BL P205/65R15 92S TREAD SEPERATED AT HIGHWAY SPEED. SINGLE TIRE REPLACED WITH PRIMEWELL PS830/850 BL 205/65R15 94H. *TR
Mileage: 110,968
TL*THE CONTACT OWNS A 1997 LEXUS ES300. WHILE DRIVING 30 MPH UP HILL, HE NOTICED THAT THE VEHICLE WOULD NOT STOP ACCELERATING EVEN WHEN THE BRAKES WERE APPLIED. THE FAILURE CAUSED THE CONTACT TO CRASH INTO A BUILDING. THE CONTACT SUSTAINED INJURIES TO HIS NECK AND RIBS DURING THE CRASH. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 210,000.
Mileage: 210,000
TL*THE CONTACT OWNS A 1997 LEXUS ES300. WHILE DRIVING 25 MPH THE VEHICLE SUDDENLY ACCELERATED. HE LOST VEHICLE CONTROL AND DROVE INTO A FIELD. THE VEHICLE STOPPED AFTER HE CRASHED INTO A CONDOMINIUM. THE VEHICLE WAS COMPLETELY DESTROYED. HE RECEIVED INJURIES TO THE HEAD, BACK, AND SPINE. HIS DOG ALSO DIED DUE TO INJURIES. THE MANUFACTURER TOOK A REPORT; HOWEVER, THE DETAILED REPORT INFORMATION WAS NOT AVAILABLE. THE MANUFACTURER STATED THAT SINCE THE CONTACT DID NOT HAVE FULL COVERAGE INSURANCE THAT THEY WERE NOT OBLIGATED TO HELP HIM. THE CONTACT SPECULATED THAT THE FLOOR-MAT MAY HAVE CAUSED THE FAILURE. THE POLICE REPORT WAS NOT AVAILABLE. HE RECEIVED A FINE FOR RECKLESS DRIVING. THE FAILURE AND CURRENT MILEAGES WERE 75,000.
Mileage: 75,000
TL*THE CONTACT OWNS A 1997 LEXUS ES300. THE CONTACT STATED THAT THE SEAT BELT HAS BEEN UNABLE TO RETRACT EVER SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE HAS NOT BEEN DIAGNOSED DUE TO THE WARRANTY. THE FAILURE MILEAGE WAS 17,708 AND CURRENT MILEAGE WAS 73,000. UPDATED 03-09-09 *BF THE SEAT BELT DID NOT RETRACT WHEN IT WAS UNLOCKED. THE CONSUMER STATED HE HAS DIFFICULTIES FASTENING THE SEATBELT AT TIMES. UPDATED 03/10/09.*JB
Mileage: 17,708
FOR SOME TIME, THE DRIVER'S SIDE SEAT HEATER (LEFT SIDE OF SEAT) WOULD REACH A TEMPERATURE WHICH WAS UNCOMFORTABLE. SO, I WOULD TURN IT ON FOR A FEW MINUTES TO WARM UP, AND THEN TURN IT OFF WHEN IT BECAME HOT. I DECIDED TO TAKE IT IN TO THE DEALERSHIP TO BE CHECKED OUT AND ADJUSTED, IF NECESSARY. A FEW DAYS BEFORE I MY APPOINTMENT, I WAS RIDING IN THE CAR AND TURNED ON THE HEATER. WHEN IT BECAME HOT, I PLACED MY SCARF BETWEEN THE SEAT AND MY LEG. AT A CERTAIN POINT, IT SMELLED AS THOUGH SOMETHING WAS BURNING. I TURNED OFF THE HEATER. WHEN I LOOKED AT THE SEAT, THERE WAS A HOLE BURNED RIGHT THROUGH THE LEATHER AS WELL AS THROUGH MY SCARF. WHEN I TOOK THE CAR TO THE DEALER A FEW DAYS LATER, THEY DISCONNECTED THE HEATER AND DETERMINED THAT THE SEAT NEEDS A NEW HEATER PAD AND LEATHER PAD, WHICH WOULD COST ME $1,326.00. THE REPAIR HAS NOT YET BEEN MADE. *TR
DT*: THE CONSUMER STATED THE DRIVER SEAT HEATER BECAME UNCOMFORTABLY HOT. WHEN THE PROBLEM OCCURRED IN 2002 THE CONSUMER SHUT OFF THE SEAT HEATER. THE DEALERSHIP REPLACED THE HEATING UNIT BECAUSE OF A SHORT IN THE HEATER WIRING. IN 2005 THE PASSENGER SIDE SEAT HEATER OVERHEATED AND BURNED THROUGH THE SEATING MATERIAL. THE DEALERSHIP FOUND A SHORT IN THE HEATER WIRING. THE HEATER WAS DISCONNECTED AT THE CONSUMERS REQUEST. *JB UPDATED 02/28/06
Mileage: 100,000
THE TRANSMISSION ON THE LEXUS ES300 WHICH I DROVE FAILED SUDDENLY AND UNEXPECTEDLY. HAD IT HAPPENED A TWENTY MINUTES EARLIER WHILE I WAS ON THE BALTIMORE BELTWAY (I-695) I WOULD PROBABLY HAVE BEEN KILLED . IN THE SPIRIT OF FULL DISCLOSURE, THE CAR IS EIGHT YEARS OLD, IS WELL MAINTAINED AND HAS BEEN DRIVEN 113,000 MILES. *JB
Mileage: 113,000
WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER AND NOTICED THAT FLUID WAS LEAKING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE BATTERY NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *JB
THEY WANT 1/2 OF 6246.96 TO REPLACE THE SHORT BLOCK. I HAVEN'T DECIDED WHAT I'M GOING TO DO. I PURCHASED THE CAR USED (NOT FROM LEXUS). I HAVE ALL MY MAINTENANCE RECORDS FROM THE DATE I PURCHASED THE CAR, BUT LEXUS SAYS THEY WILL ONLY PAY 1/2 OF THE COST.
PROBLEM HSA NOT BEEN FIXED YET. DEALER IS OFFERING 50% OF THE TOTAL COSTS WHICH PROBABLY INCLUDEDS THEIR PROFIT. OIL GELLING IS THE PROBLEM. I HAVE 4 RECEIPTS FOR FIVE YEARS WORTH OF SERVICE. THE BALANCE WERE DONE AT AN STABLISHMENT THAT PURGED ITS OLDER RECORDS AND ARE NO LONGER AVAILABLE. I ALSO CHANGED THE OIL NUMEROUS TIMES MYSELF BUT DID NOT KEEP RECEIPTS FOR THE OIL AND FILTER. THEY SAY I CAN NOT PROVE THAT I PROPERLY MAINTAINED THE CAR. TOO MANY INSTANCES OF PEOPLE ON THE INTERNET WHO COULD PROVIDE THE PROOF BUT STILL HAD GELLED OIL FOR ME TO THINK THAT THE ENGINE IS NOT TO BLAME. ESPECIALLY BEING THAT I KNOW WE PROPERLY MAINTAINED THE CAR. ANY HELP?
Mileage: 42,000
WHILE DRIVING 65 MPH ENGINE CHECK LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER NOTICED BLUE SMOKE COMING FROM THE TAIL PIPE. CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO SLUDGE INSIDE OF THE ENGINE. *AK
CONSUMER STATED THAT HE WAS HAVING A PROBLEM WITH TRYING TO GET VEHICLE REPAIRED PROPERLY. ENGINE CONTINUED KNOCKING, AND HAD BEEN GIVEN SEVERAL REASONS BY DEALER WHY THIS WAS HAPPENING. CONSUMER SPENT APPROXIMATELY $3000.00 TO HAVE REPAIRS DONE, BUT THE REPAIRS HAD NOT CORRECTED THE PROBLEM. TOOK VEHICLE TO A MECHANIC AND WAS TOLD THAT THE REPAIRS WERE NOT DONE PROPERLY. HAD TO HAVE THE NEW FUEL INJECTION SYSTEM REPLACED. CONSUMER TOOK VEHICLE TO ANOTHER MECHANIC AND WAS TOLD THE SAME THING. ALSO, CONSUMER SPOKE TO THE LEXUS MANUFACTURER BUT DID NOT RECEIVE ANY SUPPORT. HE FELT THAT HE WAS BEING RIPPED OFF. *AK
CONSUMER STATED THAT HE WAS HAVING A PROBLEM WITH TRYING TO GET VEHICLE REPAIRED PROPERLY. ENGINE CONTINUED KNOCKING, AND HAD BEEN GIVEN SEVERAL REASONS BY DEALER WHY THIS WAS HAPPENING. CONSUMER SPENT APPROXIMATELY $3000.00 TO HAVE REPAIRS DONE, BUT THE REPAIRS HAD NOT CORRECTED THE PROBLEM. TOOK VEHICLE TO A MECHANIC AND WAS TOLD THAT THE REPAIRS WERE NOT DONE PROPERLY. HAD TO HAVE THE NEW FUEL INJECTION SYSTEM REPLACED. CONSUMER TOOK VEHICLE TO ANOTHER MECHANIC AND WAS TOLD THE SAME THING. ALSO, CONSUMER SPOKE TO THE LEXUS MANUFACTURER BUT DID NOT RECEIVE ANY SUPPORT. HE FELT THAT HE WAS BEING RIPPED OFF. *AK
LEXUS ES300 WHEN I WAS STOPPED IN FRONT OF MY HOUSE MY CAR ACCELERATED FORWARD WITHOUT ANY GAS PRESSED DOWN, THE CAR PROCEEDED FORWARD KNOCKING INTO MY SIDE OF MY HOUSE CAUSING SOME DAMAGE TO MY HOUSE. LUCKILY, NO ONE WAS INJURED, BUT THERE VERY WELL COULD HAVE BEEN. *NLM
Mileage: 59,000
WHILE TRAVEING ABOUT 55 MPH ON THE HIGHWAY AND WITHOUT PRIOR WARNING ONE OF PASSENGER'S TIRES TREAD SEPARATED FROM THE VEHICLE. IT WAS A FIRESTONE, BRIDGESTONE TIRE, P20565/R15 . *AK
ALL FOUR SIDE DOOR WINDOWS LEAK IN HEAVY RAINS AND IN A CAR WASH. SEALS WERE REPLACED BY DEALER ONCE, WHILE SIDE WINDOWS WERE ADJUSTED BY DEALER TWICE; ALL TO NO AVAIL. IN ADDITION, THE WINDOWS LEAK AIR AT SPEEDS ABOVE 65 MPH.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.