2013 LEXUS CT

This is a known defect covered under Customer Support Program 21-LE-01. Lexus failed to notify me despite regular service at their dealership. I was forced to pay $3,000 for a safety defect that should have been covered

I am submitting a formal complaint regarding Lexus’ refusal to correct a known safety-related defect under Customer Support Program (CSP) 21LE01. My vehicle meets all criteria outlined in the program, yet Lexus denied coverage. Details: 1.Program Coverage: CSP 21LE01 covers Brake Booster and Brake Booster Pump assemblies for internal malfunctions verified by Diagnostic Trouble Codes C1391, C1252, C1256, or C1253. Coverage extends 10 years or 150,000 miles, whichever comes first. 2.Vehicle Qualification: •Mileage: under 150,000 miles •Model year/production range: covered under CSP 21LE01 •Symptoms: brake-system warning lights, reduced braking performance, and internal malfunctions •DTCs: C1391, C1252, C1256, C1253 confirmed 3.Lack of Notification: Lexus indicates that owners were notified of this program starting May 2021. I never received any notice, despite my contact information being current with the DMV. 4.Denial of Repair: Despite the vehicle qualifying under all CSP

My daughter was driving home at night and the vehicle brakes did not respond normally after coming to a gated entry, she was able to stop with limited braking power and luckily she did not get into an accident. The vehicle gave no warning prior to the incident, and started to show all 4 lights on the dash after the fact;BRAKE, CAUTION, ABS, Stability Control with a beeping sound. She had to stop the vehicle immediately because we felt if was unsafe to do so. The car was stored in the garage for a few days waiting for the codes to get scanned but after starting it the errors were gone, I was able to take a long drive without a problem. Then once again while driving (not when starting the vehicle) the codes reappeared and have been scanned and shows multiple errors; C1252, C1253, C1256, and C1391. This corresponds to the errors in the Brake Booster Pump. Now the car is beeping all the time and probably needs expensive repairs. The vehicle is available for inspection upon request

The contact owns a 2013 Lexus CT 200H. The contact stated that while driving at an undisclosed speed with the cruise control activated, the brake pedal was depressed and the ABS, traction control, and master warning lights illuminated. The message "Check ABS System" was displayed. The cruise control feature then became inoperable. The vehicle was taken to an independent mechanic, who retrieved DTC: C1391, indicating an abnormal leak in the brake actuator accumulator; however, the contact was unaware of which parts needed to be replaced. The contact stated that the transmission later failed to shift into drive(D) or reverse(R). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

Mileage: 200,000

The contact owns a 2013 Lexus CT 200H. The contact stated that while driving at an undisclosed speed with the cruise control activated, the brake pedal was depressed and the ABS, traction control, and master warning lights illuminated. The message "Check ABS System" was displayed. The cruise control feature then became inoperable. The vehicle was taken to an independent mechanic, who retrieved DTC: C1391, indicating an abnormal leak in the brake actuator accumulator; however, the contact was unaware of which parts needed to be replaced. The contact stated that the transmission later failed to shift into drive(D) or reverse(R). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

Mileage: 200,000

Driving down the 99Freeway at speeds approx. Up to 72mph, my abs,traction, and brake lights illuminated at the same time on my dash. I pushed on my brake pedal in order to slow down and pull over, my brake pedal was extremely hard to push in and no matter how hard I pushed it didn't appear to be slowing the vehicle down. I pushed on the emergency brake slowly to help slow down safely and was able to get pulled over. I turned the car off and proceeded to call a friend for help. My friend suggested that I start the vehicle back up and see if I was comfortable enough to continuing to drive it to get myself off of the freeway, which I did. Then when I got off the freeway, I noticed all the lights had gone off and the car felt like it was driving normal again. I proceeded home. The following day my check engine light came on saying to check hybrid system. After being informed to clear the check engine to reset everything my car seemed fine. Then approximately 3 weeks later the abs, traction

Driving down the 99Freeway at speeds approx. Up to 72mph, my abs,traction, and brake lights illuminated at the same time on my dash. I pushed on my brake pedal in order to slow down and pull over, my brake pedal was extremely hard to push in and no matter how hard I pushed it didn't appear to be slowing the vehicle down. I pushed on the emergency brake slowly to help slow down safely and was able to get pulled over. I turned the car off and proceeded to call a friend for help. My friend suggested that I start the vehicle back up and see if I was comfortable enough to continuing to drive it to get myself off of the freeway, which I did. Then when I got off the freeway, I noticed all the lights had gone off and the car felt like it was driving normal again. I proceeded home. The following day my check engine light came on saying to check hybrid system. After being informed to clear the check engine to reset everything my car seemed fine. Then approximately 3 weeks later the abs, traction

Driving down the 99Freeway at speeds approx. Up to 72mph, my abs,traction, and brake lights illuminated at the same time on my dash. I pushed on my brake pedal in order to slow down and pull over, my brake pedal was extremely hard to push in and no matter how hard I pushed it didn't appear to be slowing the vehicle down. I pushed on the emergency brake slowly to help slow down safely and was able to get pulled over. I turned the car off and proceeded to call a friend for help. My friend suggested that I start the vehicle back up and see if I was comfortable enough to continuing to drive it to get myself off of the freeway, which I did. Then when I got off the freeway, I noticed all the lights had gone off and the car felt like it was driving normal again. I proceeded home. The following day my check engine light came on saying to check hybrid system. After being informed to clear the check engine to reset everything my car seemed fine. Then approximately 3 weeks later the abs, traction

Hydraulic pump problem

Hydraulic pump problem

Hydraulic pump problem

The brake booster and pump are a known issue for all CT200 models 2011-2013. The brakes do not work as intended which is a safety issue. The attached file is acknowledgement by Lexus that this is an issue. Though they are not covering the problem

Early morning cold start in open loop engine starts to rattle and knock. Cleaned out EGR system, including intake manifold. Engine still rattles and knocks. Swapped out ignition coils and fuel injectors with new still and still the same thing. DTC sets after a week of troubleshooting for P0303, P0301, and P0300. Switched cylinder ignition coils and fuel injectors from cylinder 1 to 2 and 3 to 4. Same DTC sets after drive cycle. Leak down test confirms cylinder 3 has head gasket leak. Registration was just paid and was going to have it smog test. Unable to pass smog due to check engine light. I had went to Lexus dealer to have them update my car for EGR update according to TSB (see attachment) but they wouldn’t do it unless I pay $300 SMFH!!! What a day! Which engineer suggested this stupid design?!?! And wtf the EGR cooler, more like a heater, has coolant running into housing which raises the engine coolant temp. Exhaust gas may go up to a temp of 600 degrees!! Look at l

dash lit up like a xmas tree; braking became immediately unpredictable, spongy, and difficult to stop the car. error code c1391.

My Ct200h has now recently started to leak fluid from the brake system has started to malfunction due to this known problem by Lexus on their 2013 CT200h brake booster/master cylinder as well as the actuator system problem which they had previously put out a statement for. This is absolutely incomprehensible the scope of a dangerous situation this could have put my family in. Imagine if the brakes would have fully malfunctioned and I slammed into the back of a 18- wheeler, the whole top of this car is coming off including everyones heads in the car. I hope this reaches a competent individual who understands the scope of the malfunctioning in the brake system. This is supposed to slow a 2 ton car going from 65 mph to 0 at any instance, if the system malfunctions at the wrong time LIVES ARE PUT AT RISK. I have full service records through the dealer and constantly do routine maintenance with the dealer. I am highly disappointed in with this matter.

There is a noise I am hearing while breaking which is the actuator trying to build pressure, but the pressure is being leaked out of the accumulator in the brake master cylinder, all of the “Brake” and “ABS” lights come on and you will hear the actuator about every three seconds or so. This is a dangerous mechanism which has been known already on a multitude of these same models. Please fix this, as it could have been a dangerous situation this vehicle could have put my family in.

At about 165-170,000 miles Lexus dealer advised leaking oil from timing chain area. Apparently it is a known issue from this engine (both CT200h and Prius) suffer from this issue. Didn't realize there is a TSB but since way out of warranty and not a recall they offered to fix for $3500. Hard to see the leak as it is in the timing chain area so it rarely comes out of the engine itself. This should be something that Lexus/Toyota should advise their customers. Few months later car was totaled in an accident so I got rid of it.

I have to replace my 2013 Ct engine. When I started it, there was a horrible knocking noise. This came as a surprise, as it was fine the day before. I had it towed to Lexus. I was told that there was no oil in the engine and it needs to be replaced. What????? 1. No warning light came on 2. I had an oil change recently ( within the 5K scheduled maintenance). I was quoted a price of $6960.35 to replace the engine with an engine with around 92K miles ( about the same as what I have). I did some investigation and called Lexus customer engagement. I reached out to Lexus. They offered me $1500 towards the repair. The car is still in the shop. Owners of the CT200h have reportedly been told by Lexus dealers that this is regular oil consumption. However, Toyota did issue a technical service bulletin for these engines. However, they only did so for the ones installed in the Prius and had the same problem. Overall, CT200h owners were left hanging with an engine that uses an incredible amount

DRIVING ON HIGHWAY AND ALL OF A SUDDEN AFTER A LOUD NOISE THE bottom of the vehicle went on fire. we called the fire department who put out the fire. After looking at the bottom I notice that the crankcase had a big hole. it seems that a valve went right through the cracnkcase. resulting in hot engine oil going on fire. The car is only 5 months old and Carmax will not pay for the repair which could cost me 5,000 dollars. I paid 27,000 for the car.

DRIVING ON HIGHWAY AND ALL OF A SUDDEN AFTER A LOUD NOISE THE bottom of the vehicle went on fire. we called the fire department who put out the fire. After looking at the bottom I notice that the crankcase had a big hole. it seems that a valve went right through the cracnkcase. resulting in hot engine oil going on fire. The car is only 5 months old and Carmax will not pay for the repair which could cost me 5,000 dollars. I paid 27,000 for the car.