KIA SOUL · model year

2016 KIA SOUL

1094 NHTSA complaints, 34 crash reports, and 2 active recalls for this specific cohort.

NHTSA overall rating

5 / 5 ★

New Car Assessment Program

The 2016KIASOUL carries 1094 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 34 crashes, 55 fires, 35 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 5/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2016 SOUL is engine with 531 filings, followed by unknown or other (110) and fuel/propulsion system (77). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 38 investigation files overlapping the 2016 SOUL, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

1094
Complaints
34
Crashes
55
Fires
35
Injuries
0
Deaths
2016 KIA SOUL — NHTSA crash-test profile NHTSA NCAP crash-test star ratings for the 2016 KIA SOUL. Overall composite: 5.0 of 5 stars across 3 safety dimensions. Front CrashSide CrashRollover 5.0 NHTSA NCAP of 5 stars
  • Front Crash 5.0 ★
  • Side Crash 5.0 ★
  • Rollover 4.0 ★
NHTSA overall 5.0/5 stars, with front-crash, side-crash and rollover ratings from standardized NCAP barrier and dynamic tests.

Total Complaints

1094 filings

Crashes Reported

34 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

Above median complaint volume — review patterns below.

NHTSA NCAP overall: 5/5 — Top NCAP rating · Front: 5/5 · Side: 5/5 · Rollover: 4/5

Complaints by Component

ComponentCount
ENGINE531
UNKNOWN OR OTHER110
FUEL/PROPULSION SYSTEM77
ENGINE AND ENGINE COOLING59
POWER TRAIN57
ELECTRICAL SYSTEM53
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR38
VEHICLE SPEED CONTROL29
STEERING28
AIR BAGS16
STRUCTURE:BODY16
SERVICE BRAKES15
EXTERIOR LIGHTING13
SUSPENSION8
VISIBILITY/WIPER7

Recalls (2)

17V60800029/09/2017

STEERING

Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.

19V12000022/02/2019

ENGINE

Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons

Recent Complaints

20260218STEERING

When car is turning a right, the car turns off. When car is parked & stearing isnt straight car wont turn on.

20260218STRUCTURE:BODY

Kia Soul 2016 white color. The factory paint is peeling off completely.

20260217POWER TRAIN

SUBJECT: Engine → Stall → Loss of power while driving: While driving normally, the vehicle began losing power and could not accelerate properly. The engine warning light illuminated and the vehicle repeatedly entered a reduced-power condition where it could barely maintain speed. The vehicle would stall while driving and then restart after sitting. This occurred multiple times over a period of time and progressively worsened. The engine also began consuming large amounts of oil between oil changes. Eventually the engine suffered catastrophic failure and would no longer run. A dealership later stated internal engine damage was present, including a failed valve and spark plug damage. The vehicle is currently at a dealership and available for inspection. The loss of power and stalling created a safety hazard because the vehicle could not maintain normal traffic speed and could have been struck by other vehicles. The problem was confirmed by a dealership service department. Warning

20260217ENGINE

SUBJECT: Engine → Stall → Loss of power while driving: While driving normally, the vehicle began losing power and could not accelerate properly. The engine warning light illuminated and the vehicle repeatedly entered a reduced-power condition where it could barely maintain speed. The vehicle would stall while driving and then restart after sitting. This occurred multiple times over a period of time and progressively worsened. The engine also began consuming large amounts of oil between oil changes. Eventually the engine suffered catastrophic failure and would no longer run. A dealership later stated internal engine damage was present, including a failed valve and spark plug damage. The vehicle is currently at a dealership and available for inspection. The loss of power and stalling created a safety hazard because the vehicle could not maintain normal traffic speed and could have been struck by other vehicles. The problem was confirmed by a dealership service department. Warning

20260217UNKNOWN OR OTHER

SUBJECT: Engine → Stall → Loss of power while driving: While driving normally, the vehicle began losing power and could not accelerate properly. The engine warning light illuminated and the vehicle repeatedly entered a reduced-power condition where it could barely maintain speed. The vehicle would stall while driving and then restart after sitting. This occurred multiple times over a period of time and progressively worsened. The engine also began consuming large amounts of oil between oil changes. Eventually the engine suffered catastrophic failure and would no longer run. A dealership later stated internal engine damage was present, including a failed valve and spark plug damage. The vehicle is currently at a dealership and available for inspection. The loss of power and stalling created a safety hazard because the vehicle could not maintain normal traffic speed and could have been struck by other vehicles. The problem was confirmed by a dealership service department. Warning

20260213EXTERIOR LIGHTING:TURN SIGNAL

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, while making a right turn, the right turn signal blinked extremely fast. The contact stated that while making a left turn, the left turn signal blinked normally. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The vehicle was scheduled for a diagnostic test. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000.

Mileage: 73,000

20260210ENGINE

I have put my 3rd Catalytic Convertor on this car. It looses power going uphill. Which is not safe. Just had 3rd on replaced yesterday Feb. 9, 2026. The mechanic said there is too much oil going to the engine. Mechanic said next thing would be replacing the engine. Why does my 2016 not have a recall on the engine.

20260207POWER TRAIN

I paid almost 3,500 dollars and Kia kept my car two months and I’m still having transmission issues and now they are asking for service receipts. After I picked up my vehicle from the original transmission repair I was back in less than 7 days because transmission was roughly jumping in gear and shifting horribly with burning smell. The technician noticed the problem and immediately took my car to the back but they kept my car another 30 days saying that they did an update and now I’m stuck suffering with a struggling transmission. My mpg has drastically dropped on this vehicle to a 9.6 and that is not normal. I paid cash and Kia need to help me in any way. They are trying to wait until the 12,000 mile warranty runs out and leave me stuck and that’s not fair when I’ve been complaining since I picked up the car the second time but they won’t assist me now. My Vehicle experiences delayed transmission engagement, RPM increases without acceleration, hesitation, and loss of fuel e

20260125ENGINE

The vehicle is suffering from excessive oil consumption (over 1 quart per 1,000 miles) and a recurring P0420 (Catalyst Efficiency) code. This is a documented precursor to catastrophic engine failure and engine compartment fire in the 2.oL Nu GDI engine. The engine's oil consumption is poisoning the catalytic converter, causing it to clog. This creates extreme exhaust backpressure, leading to sudden loss of motive power (stalling) while driving. This defect poses an unreasonable risk of a high-speed collision and fire if oil comes into contact with the hot exhaust manifold. Due to current extreme winter conditions (-20F with wind chill), a sudden engine stall or seizure creates a life-threatening emergency. I no longer feel safe operating this vehicle, as an engine failure in these temperatures could leave me stranded without heat in sub-zero weather.

20260124ENGINE

While driving on a road trip from Charleston, South Carolina to Florida in January of 2023 the factory installed catalytic converter failed (front facing) clogging the exhaust system and damaging the engine (engine now experiences blow by and pistons rings have been damaged). A recall for the overheating of the catalytic converter was marked as repaired before I bought the car. However, I believe that either the update was not done to the on-board computer or that a damaged catalytic converter was not replaced. This directly led to the subsequent failure in question and has since damaged my engine. At the time of the incident, an investigation of both catalytic converters revealed heavy sediment deposits and the core of the filtering component of the front facing unit had become so corroded that a chunck of it had broken loose and become lodged in the connecting hose that linked it to the rest of the exhaust system, leaving the entire system blocked. Because I bought the car used, I wa

20260124FUEL/PROPULSION SYSTEM

While driving on a road trip from Charleston, South Carolina to Florida in January of 2023 the factory installed catalytic converter failed (front facing) clogging the exhaust system and damaging the engine (engine now experiences blow by and pistons rings have been damaged). A recall for the overheating of the catalytic converter was marked as repaired before I bought the car. However, I believe that either the update was not done to the on-board computer or that a damaged catalytic converter was not replaced. This directly led to the subsequent failure in question and has since damaged my engine. At the time of the incident, an investigation of both catalytic converters revealed heavy sediment deposits and the core of the filtering component of the front facing unit had become so corroded that a chunck of it had broken loose and become lodged in the connecting hose that linked it to the rest of the exhaust system, leaving the entire system blocked. Because I bought the car used, I wa

20260119ENGINE

Engine knock engine failure

20260111ENGINE

They have a recall on the catalytic converters for the 1.6 engines but not the 2.0. I have had to have mine replaced two times in a year. There is definitely a problem. The second time it almost caught fire due to glowing red cause it got so hot. The same problem is happening to the 2.0 engines just like the 1.6 engines, but nothing is being done.

20260111UNKNOWN OR OTHER

They have a recall on the catalytic converters for the 1.6 engines but not the 2.0. I have had to have mine replaced two times in a year. There is definitely a problem. The second time it almost caught fire due to glowing red cause it got so hot. The same problem is happening to the 2.0 engines just like the 1.6 engines, but nothing is being done.

20260109ELECTRICAL SYSTEM

The Instrument Cluster, the Speedometer and "NOW" the Odometer are not working--absolutely dead. "NOW" is in caps because to my surprise I noticed just recently that the Odometer is not working. In April 2021, after several weeks of waiting for the repairs to be finished, a Kia dealer, PEAK KIA in Colorado replaced the Instrument Cluster because of the faulty Speedometer. (This repair was done after several months of back and forth to more than one Kia Dealer about this problem. Unlike now where the Speedometer is dead, not moving at all, at that time it would stop working periodically, perhaps when my car was cold or not. It took several months of dealing with Kia dealerships to acknowledge that it was a problem.) Right after the replacement in 2021, I texted the PEAK KIA mechanics-representative, named Trevor, that it was still a problem, not working every now and then. He replied in a text "What?" and that he would check with his technician. He never got back to me with an a

20260109VEHICLE SPEED CONTROL

The Instrument Cluster, the Speedometer and "NOW" the Odometer are not working--absolutely dead. "NOW" is in caps because to my surprise I noticed just recently that the Odometer is not working. In April 2021, after several weeks of waiting for the repairs to be finished, a Kia dealer, PEAK KIA in Colorado replaced the Instrument Cluster because of the faulty Speedometer. (This repair was done after several months of back and forth to more than one Kia Dealer about this problem. Unlike now where the Speedometer is dead, not moving at all, at that time it would stop working periodically, perhaps when my car was cold or not. It took several months of dealing with Kia dealerships to acknowledge that it was a problem.) Right after the replacement in 2021, I texted the PEAK KIA mechanics-representative, named Trevor, that it was still a problem, not working every now and then. He replied in a text "What?" and that he would check with his technician. He never got back to me with an a

20260109UNKNOWN OR OTHER

The Instrument Cluster, the Speedometer and "NOW" the Odometer are not working--absolutely dead. "NOW" is in caps because to my surprise I noticed just recently that the Odometer is not working. In April 2021, after several weeks of waiting for the repairs to be finished, a Kia dealer, PEAK KIA in Colorado replaced the Instrument Cluster because of the faulty Speedometer. (This repair was done after several months of back and forth to more than one Kia Dealer about this problem. Unlike now where the Speedometer is dead, not moving at all, at that time it would stop working periodically, perhaps when my car was cold or not. It took several months of dealing with Kia dealerships to acknowledge that it was a problem.) Right after the replacement in 2021, I texted the PEAK KIA mechanics-representative, named Trevor, that it was still a problem, not working every now and then. He replied in a text "What?" and that he would check with his technician. He never got back to me with an a

20251230UNKNOWN OR OTHER

I went into the store come out of the store and got in the driver seat shut my door and the rear windshield exploded. I looked it up online and there are other customer complaints of the Kia soul with the same issue of the rear window exploding I called Kia and they told me even if the warranty was still good on my vehicle that it would have to go under inspection and it still would be an if he situation because other factors could be making the windshield explode Kia was unhelpful rude and did not want to help with the problem

20251223ENGINE

Greetings, I have a base 2016 kia soul manual transmission that I thought was under safety recall for its engine, but when I search it says 0 unrepaired recalls, when I look this up it does claim my vehicle had this problem, but I never had a dealer fix it, I did contact the one I got it from a couple of years ago and asked if my vehicle qualified for the recall since it already has 200,000 miles on it but they never got back to me, did they just claim to fix it, because it has not been worked on. Still runs great at 300,000 miles but if the engine has a safety issue that might catch on fire then I want to get it addressed regardless of its high mileage

20251217ENGINE

A. Safety Defect and Failure Sequence I am filing this complaint because my Kia Soul, which is subject to the widespread engine defect and extended warranty under the Hyundai/Kia Class Action Settlement, suffered a catastrophic failure immediately following dealership intervention. Responsible Action: I brought the vehicle to the authorized Kia dealership on September 25th the instant the Check Engine Light illuminated for the very first time. The vehicle was driven to the dealership under its own power. Triggering Event: The dealership performed the required engine-related software update (Knock Sensor Detection System, KSDS) and routine service. Immediately following this service, the engine went into limp mode and ceased functioning, requiring a complete engine replacement. This sequence strongly suggests the failure was either caused by the known defect covered by the recall or was triggered by the software update itself. Manufacturer Denial: Kia is denying the claim under the Clas

Compare 2016KIASOUL to Similar Vehicles

NHTSA Investigations 1 Open

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Frequently Asked Questions

How many complaints does the 2016 KIA SOUL have?
The 2016 KIA SOUL has 1094 NHTSA complaints, 34 crashes, 55 fires, 35 injuries, and 0 deaths reported.
What is the safety rating for the 2016 KIA SOUL?
The 2016 KIA SOUL received an overall NHTSA safety rating of 5/5, front crash rating of 5/5, side crash rating of 5/5, and rollover rating of 4/5.
Are there any recalls for the 2016 KIA SOUL?
Yes, the 2016 KIA SOUL has 2 recall(s). The most common affected component is STEERING. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2016 KIA SOUL?
The most-complained component for the 2016 KIA SOUL is ENGINE with 531 complaints. Other frequently reported areas include UNKNOWN OR OTHER and FUEL/PROPULSION SYSTEM.
Is the 2016 KIA SOUL safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2016 KIA SOUL has an NHTSA safety rating of 5/5. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.