2021 KIA SORENTO HYBRID

29 complaints filed with NHTSA.

29
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths

NHTSA Safety Rating

4/5
Overall
4/5
Front Crash
5/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
ENGINE10
ELECTRICAL SYSTEM9
UNKNOWN OR OTHER6
FUEL/PROPULSION SYSTEM2
ELECTRICAL SYSTEM:SOFTWARE1
TRAILER HITCHES1

Recalls (2)

22V44700023/06/2022

SEAT BELTS:FRONT

Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.

22V70300019/09/2022

TRAILER HITCHES

Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris a

Recent Complaints

20250715ENGINE

Recall SA512 was previously completed on my vehicle. The problem is happening again. Since there are no open recalls, I am unable to get it fixed under the recall.

20250715UNKNOWN OR OTHER

Recall SA512 was previously completed on my vehicle. The problem is happening again. Since there are no open recalls, I am unable to get it fixed under the recall.

20250121ELECTRICAL SYSTEM

On [XXX] we were driving the Kia at slow speed due to snow on the road when a warning light came on which we think said hybrid vehicle failure pull over. The car stopped and the traffic lane with the engine off. The car would not start and we were exposed to traffic. Fortunately, we were on a country road at the time about a mile from our house and we were not struck by following vehicle when the car shut off and stopped in the traffic lane. If we had been on a beltway with 60 or 65 mph traffic

20250121ENGINE

On [XXX] we were driving the Kia at slow speed due to snow on the road when a warning light came on which we think said hybrid vehicle failure pull over. The car stopped and the traffic lane with the engine off. The car would not start and we were exposed to traffic. Fortunately, we were on a country road at the time about a mile from our house and we were not struck by following vehicle when the car shut off and stopped in the traffic lane. If we had been on a beltway with 60 or 65 mph traffic

20241222ENGINE

There is a malfunction in the vehicles.computer system that gives a warning about low coolant level for the hybrid battery. It's been been seen by the KIA dealer and the issue keeps arriving.

20241222FUEL/PROPULSION SYSTEM

There is a malfunction in the vehicles.computer system that gives a warning about low coolant level for the hybrid battery. It's been been seen by the KIA dealer and the issue keeps arriving.

20240609ENGINE

For a few days ( especially if is a HOT day (over 80F) ) my 2021 Kia Sorento Hybrid with 15,421 miles on it displays a "Refill Inverter Coolant" message. I checked the coolant level and is OK. After my research, it seems that the factory put the wrong Blue inverter coolant instead Red (all other KIA hybrid cars have Red coolant) . I found out that there is a KIA Technical Service Bulletin SA515 that addresses this issue. Called a few dealers in GA and I have been told that they need the cars fo

20240505UNKNOWN OR OTHER

My Kia Sorento will shift from drive to first or second gear’s several times. I’ve been told by the dealership that I’m probably touching the shifter accidentally, I disagree. My opinion is that this is a safety concern because it slows the vehicle down. My vehicle also at times does not accelerate. These two issues are intermittent.

20240218UNKNOWN OR OTHER

UNKNOWN. The “Replace Inverter Coolant” warning message repeatedly comes on for unknown reasons and may be quickly reset to the “Ready to Drive” status by turning the vehicle off, opening the driver side door, putting my foot on the break pedal, turning the vehicle back on and closing the door before the system readiness cycle is completed. While this is not perhaps an injury issue to anyone, it is a nuisance issue which KIA apparently refuses to issue a recall to fix. The reliabilit

20230521UNKNOWN OR OTHER

Intermittent message on dash "Refill inverter coolant" Been to dealer 6x and no fix. Reported to KIA corporate to work with dealer Have been without this car several days

20230313TRAILER HITCHES

The contact owns a 2021 Kia Sorento Hybrid. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

20230110ELECTRICAL SYSTEM:SOFTWARE

My Kia 2021 Hybrid EX has a message warning to "refill inverter coolant". Took it to dealer and they said it's a software issue, but no remedy is available.

20220902ENGINE

i have 2021 Kia Sorento Hybrid, which a regular message stating that it needs to refill inverter coolant fluid keeps coming up, even though the car coolants level is full. This is not a new problem for the all the Kia users that have this model. Also, Kia and their network of dealerships have known of this problem for over 1 yr and their standard answer is" we know its a software program, and will get back to you once the software code is fixed". Basically, they are dismissing the complaints an

20220830ELECTRICAL SYSTEM

Refil inverter fluid warning light is on constant, this doesn’t allow the driver to access any digital information while vehicle is on. The vehicle is also having issues with the entertainment consul, Bluetooth connection issues along with the ability to access apple car play. Dealership says it’s Kia and nothing is being done. Various forums with others having similar issues.

20220725FUEL/PROPULSION SYSTEM

Vehicle has a constant, unresolved error reporting that Inverter Coolant level is abnormal. Occurs daily. Dealership is unable to determine whether it is an issue. Has been taken to the dealership 2 times in the last 3 months. The warning also occupies the dashboard screen and cannot be dismissed, preventing me from viewing any vehicle details (engine temperature, tire pressure, digital speedometer)

20220720UNKNOWN OR OTHER

Refill inverter coolant warning on dashboard. Took it onto local dealer, no problems located. May be a sensor issue.

20220703UNKNOWN OR OTHER

Inverter fluid light has been coming on and staying on for over a month. It impedes the view of the digital display. The dealership has no fix nor any rental vehicles to bring my vehicle in. I have had this vehicle for 14 months. No one can tell me if this consistent light is harming my vehicle nor is there an urgency to repair. Unacceptable in a 40 grand vehicle

20220629ELECTRICAL SYSTEM

There is a constant error happening daily where a warning shows “refill inverter coolant” it takes up the main display and no dealer has a fix

20220629ENGINE

There is a constant error happening daily where a warning shows “refill inverter coolant” it takes up the main display and no dealer has a fix

20220629ELECTRICAL SYSTEM

Inverter coolant refill light will not turn off. This is available for inspection. This could be a possible fire risk. Issue has been confirmed at dealership. Components have been inspected by manufacturer. Issue started around 23,000 miles.