Total Complaints
421 filings
KIA SORENTO · model year
421 NHTSA complaints, 13 crash reports, and 1 active recall for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2003KIASORENTO carries 421 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 13 crashes, 3 fires, 17 injuries, and 1 fatality. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2003 SORENTO is engine and engine cooling with 46 filings, followed by engine (43) and fuel/propulsion system (34). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 8 investigation files overlapping the 2003 SORENTO. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
421 filings
Crashes Reported
13 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| ENGINE AND ENGINE COOLING | 46 |
| ENGINE | 43 |
| FUEL/PROPULSION SYSTEM | 34 |
| FUEL SYSTEM, GASOLINE | 33 |
| STEERING | 24 |
| ELECTRICAL SYSTEM | 20 |
| AIR BAGS | 19 |
| SUSPENSION | 13 |
| EXTERIOR LIGHTING | 12 |
| ENGINE AND ENGINE COOLING:COOLING SYSTEM | 11 |
| POWER TRAIN | 10 |
| ENGINE AND ENGINE COOLING:ENGINE | 9 |
| SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR | 9 |
| SERVICE BRAKES | 9 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS | 7 |
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
CERTAIN SPORT UTILITY VEHICLES MAY EXPERIENCE A FUEL LEAK FROM FUEL TUBES NEAR THE FUEL TANK DUE TO AN INTERFERENCE FIT WITH THE VEHICLE FLOOR PANEL.
For some reason, KIA has halted production of the Air Bag Clock Spring mechanism for 2003 Kia Sorento's EX with cruise control. In my opinion, this was a vital component of the Air Bag safety system for any vehicle. So why the halt in the production of this vital part. Kia part #93490-3E160. Maybe the NHTSA can get an answer to this. I'm sure I not the only one driving a 2003 with the Air Bag light illuminated.
TL* THE CONTACT OWNS A 2003 KIA SORENTO. THE VEHICLE STALLED AND LOST MOTIVE POWER WHILE DRIVING THE CONTACT WAS CONCERNED FOR HIS SAFETY WHEN THE VEHICLE STALL THE CONTACT WAS CONCERNED THAT IT WAS RELATED TO THE FUEL SYSTEM WHILE DRIVING AT APPROXIMATELY 60 MPH, THE SPUTTERED AND STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHERE THE FUEL PUMP WAS REPLACED, A TUNE UP WAS PERFORMED, THE CAMSHAFT SENSOR, AND TIMING BELT WAS ALSO REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED WAS CONCERNED THAT THE FUEL SYSTEM WAS THE CAUSE OF THE FAILURE. LAKESHORE KIA, 330 E HOWZE BEACH RD #2, SLIDELL, LA 70461, (888) 220-8645, WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Mileage: 115,000
TL* THE CONTACT OWNED A 2003 KIA SORENTO. WHILE DRIVING AT 60 MPH, THE CONTACT STATED THAT SMOKE CAME FROM OUT OF THE VENTS. THE CONTACT PULLED OVER ON THE SHOULDER AND EXITED THE VEHICLE. THERE WERE SPARKS COMING FROM THE ENGINE AND THE VEHICLE CAUGHT ON FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOTALED AND TOWED AWAY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. TH VIN WAS NOT AVAILABLE.
Mileage: 60,000
TL* THE CONTACT OWNS A 2003 KIA SORRENTO. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT A 'SNOW' WARNING LIGHT ILLUMINATED AS WELL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 202,699.
Mileage: 202,699
TL* THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT THE RPMS WOULD NOT GO OVER 4,000 AND SMOKE APPEARED FROM THE ENGINE. THE CONTACT STATED THAT THE SPEED WOULD NOT EXCEED 40 MPH AND THE ENGINE WAS DRAINING THE OIL. THE VEHICLE WAS TAKEN TO PEAK KIA (5077 S WADSWORTH BLVD, LITTLETON, CO 80123, (303) 904-7800) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN OIL CHANGE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL THE DEALER. THE FAILURE MILEAGE WAS 56,300. *DT
Mileage: 56,300
WHEN PUMPING GAS THERE IS A SUDDEN SPEWING OF GASOLINE OUT OF THE TANK AND ALL OVER ME. I MANAGED SEVERAL TIMES TO GET A FEW GALLONS IN BY PUMPING SLOWLY BUT THE NEXT DAY THE GAS GAGE READS EMPTY AND HAS ACTUALLY RUN OUT OF GAS SEVERAL TIMES! SO NOT ONLY AM I HAVING A PROBLEM PUTTING GAS IN, IT IS IMMEDIATELY DRAINING OR LEAKING OUT!
Mileage: 150,000
AFTER PURCHASING CAR FROM PRIVATE SELLER I DISCOVERED THAT WHEN TRYING TO PUMP GAS, MY FUEL SPRAYS BACK OUT ALL OVER MYSELF, MY VEHICLE, AND THE GROUND. HAVE EVEN HAD IT SPRAY INTO MY EYES. DID RESEARCH AND SAW THAT THIS IS A VERY COMMON OCCURRENCE FOR THIS YEAR/MAKE/MODEL. I BELIEVE ITS A FIRE AND SAFETY HAZARD AND SHOULD HAVE BEEN RECALLED YEARS AGO!
Mileage: 155,000
TAKATA RECALL. MY CAR WILL NOT PASS INSPECTION DUE TO A PROBLEM WITH ONE OF THE AIRBAGS. THE CAR HASN'T BEEN IN AN ACCIDENT BUT THE AIRBAG LIGHT IS ON AND I'M TOLD IT WILL NOT INFLATE. I WAS TOLD TO CHECK FOR RECALLS.
TAKATA RECALL THE CRANKSHAFT PULLEY BOLT KEEPS COMING LOSE AND THIS CAUSES THE STEERING WHEEL TO BECOME STIFF. THIS HAPPENED IN THE MIDDLE OF TRAFFIC AND HAD TO GET IT TOWED TO A FRIENDS HOUSE. CURRENTLY THE CAR IS NOT DRIVEABLE FOR OVER TWO WEEKS.
Mileage: 129,500
MY 2003 KIA SORENTO DRIVES FOR 15 MINUTES AND STALLS OUT. I WAIT 5 MIN AND IT'LL START AND DRIVE FOR A BLOCK OR 2AND CONTINUES TO THAT UNTIL I GET IT TOWED HOME
Mileage: 93,632
MY 2003 KIA SORENTO DRIVES FOR 15 MINUTES AND STALLS OUT. I WAIT 5 MIN AND IT'LL START AND DRIVE FOR A BLOCK OR 2AND CONTINUES TO THAT UNTIL I GET IT TOWED HOME
Mileage: 93,632
MY 2003 KIA SORENTO DRIVES FOR 15 MINUTES AND STALLS OUT. I WAIT 5 MIN AND IT'LL START AND DRIVE FOR A BLOCK OR 2AND CONTINUES TO THAT UNTIL I GET IT TOWED HOME
Mileage: 93,632
TL* THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING 65 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER AND CRANKSHAFT BOLT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
ENGINE CRANK SHAFT HAS BROKEN FOUR TIME , AIR COMPRESSER TWO TIME
Mileage: 120,000
RUST AND CORROSION REAR AXLE BRACKET AND TRAILING ARM MOUNT. REAR AXLE BRACKET BROKE AT HIGHWAY SPEEDS.
Mileage: 120,000
THE 2003 KIA SORENTO HAS A PROBLEM WITH EXTENSIVE FRAME RUSTING, TO THE POINT WHERE SOME OWNERS HAVE HAD THE SUSPENSION DETACH FROM THE FRAME. ONE OWNER IN PARTICULAR HAS HAD ISSUES WITH THE GAS TANK NEEDING TO BE REPLACED, AND KIA MOTORS REFUSES TO DO ANYTHING ABOUT THE PROBLEM. THEY BUILT THE CAR, SOLD IT TO PEOPLE, AND WHEN CONSUMERS HAVE COMPLAINTS ABOUT THEIR VEHICLE, THEY (KIA) SAYS THAT THEY'RE NOT RESPONSIBLE. YOU NEED TO EXAMINE THIS, BECAUSE PEOPLE COULD GET KILLED BY OPERATING AN UNSAFE VEHICLE. DO SOMETHING ABOUT THIS NOW, BEFORE IT BECOMES THE NEXT PINTO. MAKE KIA FIX THE [XXX] VEHICLES NOW!!! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mileage: 165,000
THE 2003 KIA SORENTO HAS A PROBLEM WITH EXTENSIVE FRAME RUSTING, TO THE POINT WHERE SOME OWNERS HAVE HAD THE SUSPENSION DETACH FROM THE FRAME. ONE OWNER IN PARTICULAR HAS HAD ISSUES WITH THE GAS TANK NEEDING TO BE REPLACED, AND KIA MOTORS REFUSES TO DO ANYTHING ABOUT THE PROBLEM. THEY BUILT THE CAR, SOLD IT TO PEOPLE, AND WHEN CONSUMERS HAVE COMPLAINTS ABOUT THEIR VEHICLE, THEY (KIA) SAYS THAT THEY'RE NOT RESPONSIBLE. YOU NEED TO EXAMINE THIS, BECAUSE PEOPLE COULD GET KILLED BY OPERATING AN UNSAFE VEHICLE. DO SOMETHING ABOUT THIS NOW, BEFORE IT BECOMES THE NEXT PINTO. MAKE KIA FIX THE [XXX] VEHICLES NOW!!! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mileage: 165,000
THE 2003 KIA SORENTO HAS A PROBLEM WITH EXTENSIVE FRAME RUSTING, TO THE POINT WHERE SOME OWNERS HAVE HAD THE SUSPENSION DETACH FROM THE FRAME. ONE OWNER IN PARTICULAR HAS HAD ISSUES WITH THE GAS TANK NEEDING TO BE REPLACED, AND KIA MOTORS REFUSES TO DO ANYTHING ABOUT THE PROBLEM. THEY BUILT THE CAR, SOLD IT TO PEOPLE, AND WHEN CONSUMERS HAVE COMPLAINTS ABOUT THEIR VEHICLE, THEY (KIA) SAYS THAT THEY'RE NOT RESPONSIBLE. YOU NEED TO EXAMINE THIS, BECAUSE PEOPLE COULD GET KILLED BY OPERATING AN UNSAFE VEHICLE. DO SOMETHING ABOUT THIS NOW, BEFORE IT BECOMES THE NEXT PINTO. MAKE KIA FIX THE [XXX] VEHICLES NOW!!! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mileage: 165,000
VEHICLE BROKE DOWN IN TRAFFIC. FROZE UP,STALLED. LOSS OF STEERING. HAD IT TOWED TO SHOP & WAS TOLD THE CRANK SHAFT SENSOR & RELATED PARTS TO THE CRANK SHAFT HAD TO BE REPLACED. COST FOR TOWING & REPAIRS WERE OVER $700.
Mileage: 989,000
WHILE FUELING UP THE SORENTO, THE FUEL SPIT OUT EVERY TIME EVEN WHILE FUELING AT SLOW SPEEDS. VERY FRUSTRATING , AND DANGEROUS, ESPECIALLY WHEN THE FUEL GETS ON MY SKIN & CLOTHES, THE VEHICLE, AND AT TIMES LEAVES A HUGE PUDDLE ON THE GROUND WHICH COULD BE A FIRE HAZARD. THE DEALERSHIP WAS CONTACTED AND WILL NOT HELP ME EVEN THOUGH THERE WAS A RECALL ISSUED FOR THE FUEL FILTER, WHICH I MENTIONED.
Mileage: 33,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.