Total Complaints
37 filings
KIA OPTIMA PHEV · model year
37 NHTSA complaints, 1 crash report, and 2 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2017KIAOPTIMA PHEV carries 37 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 2 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2017 OPTIMA PHEV is engine with 11 filings, followed by electrical system (8) and unknown or other (4). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 38 investigation files overlapping the 2017 OPTIMA PHEV, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
37 filings
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| ENGINE | 11 |
| ELECTRICAL SYSTEM | 8 |
| UNKNOWN OR OTHER | 4 |
| HYBRID PROPULSION SYSTEM | 2 |
| FUEL/PROPULSION SYSTEM | 2 |
| AIR BAGS | 2 |
| POWER TRAIN | 2 |
| SERVICE BRAKES | 1 |
| VEHICLE SPEED CONTROL | 1 |
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT | 1 |
| LATCHES/LOCKS/LINKAGES | 1 |
| SEAT BELTS | 1 |
| STEERING | 1 |
ENGINE
Kia Motors America (Kia) is recalling certain 2017-2018 Optima Hybrid and Optima Plug-In Hybrid vehicles. The connecting rod bearings inside the engine may wear prematurely, which can result in engine damage.
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Mot
The contact owns a 2017 Kia Optima. The contact stated that while driving approximately 50 MPH, there was an abnormal knocking sound coming from the engine compartment. The contact stated that the check engine and oil warning lights illuminated and then turned off independently. The contact slowed down, and after arriving at the destination, the vehicle was towed to an independent mechanic. The contact was advised by the mechanic that there was potential engine failure and was referred to the dealer for assistance. The vehicle was towed to a dealer, and the contact was made aware that the VIN was included in NHTSA Campaign Number: 21V844000 (Engine); however, the KSDS software update was not performed prior to the engine failure, which disqualified the vehicle from the engine replacement. The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact that the vehicle did not qualify for the engine replacement. The failure mileage was approximately 64
Mileage: 64,500
I was driving the vehicle home on the freeway after just buying it. I had only driven it for about 35-40 minutes and after 5 minutes the ev battery was drained completely and the car was running in hybrid mode. The vehicle suddenly lost all its power and a warning light came on flashing saying "check hybrid system turn off engine". I was forced to put on my emergency lights and quickly move over to the side of the freeway because the car lost so much power so quickly. It felt like the engine died and when i tried hitting the gas the vehicle would jerk. ONCE I got to a safe spot on the freeway. I called AAA to get a tow, then called the dealer to tell them. My wife and I have now checked the recalls for this car and all the customer complaints. There seems to be a similarity with the engine recall and or the hybrid electrical recall. It seems like Kia is making sure to cover its tracks with the cars so it doesn't have all the 2017 models in the recalls affecting the hybrid sys
I was driving the vehicle home on the freeway after just buying it. I had only driven it for about 35-40 minutes and after 5 minutes the ev battery was drained completely and the car was running in hybrid mode. The vehicle suddenly lost all its power and a warning light came on flashing saying "check hybrid system turn off engine". I was forced to put on my emergency lights and quickly move over to the side of the freeway because the car lost so much power so quickly. It felt like the engine died and when i tried hitting the gas the vehicle would jerk. ONCE I got to a safe spot on the freeway. I called AAA to get a tow, then called the dealer to tell them. My wife and I have now checked the recalls for this car and all the customer complaints. There seems to be a similarity with the engine recall and or the hybrid electrical recall. It seems like Kia is making sure to cover its tracks with the cars so it doesn't have all the 2017 models in the recalls affecting the hybrid sys
I was driving the vehicle home on the freeway after just buying it. I had only driven it for about 35-40 minutes and after 5 minutes the ev battery was drained completely and the car was running in hybrid mode. The vehicle suddenly lost all its power and a warning light came on flashing saying "check hybrid system turn off engine". I was forced to put on my emergency lights and quickly move over to the side of the freeway because the car lost so much power so quickly. It felt like the engine died and when i tried hitting the gas the vehicle would jerk. ONCE I got to a safe spot on the freeway. I called AAA to get a tow, then called the dealer to tell them. My wife and I have now checked the recalls for this car and all the customer complaints. There seems to be a similarity with the engine recall and or the hybrid electrical recall. It seems like Kia is making sure to cover its tracks with the cars so it doesn't have all the 2017 models in the recalls affecting the hybrid sys
The contact owns a 2017 Kia Optima PHEV. The contact stated that there was an abnormally loud rattling sound coming from the vehicle. The contact stated that the check engine warning light was turning on and off. The contact stated that the catalytic converter and battery were damaged. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact contacted Putnam Kia Service (2 California Dr Suite D, Burlingame, CA 94010), Hilltop Ford (3280 Auto Plaza, Richmond, CA 94806) and Oakland Kia (2500 Webster St, Oakland, CA 94612), but no assistance was provided. The vehicle was taken to an independent mechanic who determined that the rings and seals needed to be replaced. The contact was informed that the walls were scored in the engine. The mechanic determined that the engine needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 87
Mileage: 87,000
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This car was purchased [XXX] and has been in my possession for 3 years and 4 months. It has sat in a dealership repair facility for 13 of those months to replace the engine and high-voltage hybrid battery. Meaning I have actively driven this vehicle for approximately 27 months and the retraction system for the seatbelts is malfunctioning and as its a safety issue I feel the need to report this and see what other alternatives are available instead of paying out $1121.58 for something that malfunctioned under the first 10 years of the vehicles life sounds more like a design flaw than a user issue or uneasy wear as I am a [XXX] average build individual. As the vehicle went into the dealership for routine scheduled maintenance I noticed the driver and passenger seat belts donât lock or retract properly. Service tech stated the retraction system is malfunctioning and they will both need to be replaced. With this system not working the driver and passenger are not able to be restrained pr
The contact owns a 2017 Kia Optima PHEV. The contact noticed a failure with the key fob and manual locking function with the trunk. The contact was notified of NHTSA Campaign Number: 23V594000 (Latches/Locks/Linkages). The vehicle was taken to the dealer where it was diagnosed as a failure with the trunk latch base which needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.
Mileage: 103,000
Oil pressure sensor leaked out all of the oil and no warning lights lit on the dashboard to let me know that I had lost oil pressure or that I was low on oil. Problem part #1: oil pressure sensor Problem part #2: no warnings on dashboard Result: #1: Engine failure / loss of engine #2: This caused engine to seize on main highway on Feb 14, 2024. This could have caused a major accident.
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on âcheck hybrid system. Turn off engineâ When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldnât get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I donât know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at on
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on âcheck hybrid system. Turn off engineâ When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldnât get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I donât know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at on
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on âcheck hybrid system. Turn off engineâ When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldnât get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I donât know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at on
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indic
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indic
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indic
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Mileage: 117,336
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Mileage: 117,336
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Mileage: 117,336
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.