Total Complaints
63 filings
KIA NIRO · model year
63 NHTSA complaints, 14 crash reports, and 2 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2023KIANIRO carries 63 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 14 crashes, 0 fires, 8 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2023 NIRO is unknown or other with 13 filings, followed by electrical system (10) and forward collision avoidance: warnings (6). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 38 investigation files overlapping the 2023 NIRO, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
63 filings
Crashes Reported
14 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| UNKNOWN OR OTHER | 13 |
| ELECTRICAL SYSTEM | 10 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 6 |
| AIR BAGS | 6 |
| POWER TRAIN | 5 |
| FUEL/PROPULSION SYSTEM | 4 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 3 |
| ENGINE | 3 |
| SERVICE BRAKES | 3 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 2 |
| VEHICLE SPEED CONTROL | 2 |
| VISIBILITY/WIPER | 1 |
| STEERING | 1 |
| WHEELS | 1 |
| SEAT BELTS | 1 |
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information wh
SEATS
Kia America, Inc. (Kia) is recalling certain 2023-2025 Niro EV, Plug-in Hybrid (PHEV), and Hybrid vehicles. The floor wiring assembly beneath the front passenger seat may become damaged, which can prevent the front air bags and seat belts from deploying properly or cause an unintended side curtain
I bought my Niro hybrid EX Touring new from the dealership in 2023. The first issue arose when the car shut off completely while driving and was towed to the dealership. Later, I started hearing a squeaking/rubber rubbing sound. The car would make squeaking and creaking noises when turning or going over minor bumps. The "rubber rubbing sound" happened when I was at a full stop, right after removing my foot from the brake, as the car began to move forward. These issues were both reported to the dealership, and they did an inspection. The dealership service center has been able to hear the sounds. Since then, the calliper boots have been replaced multiple times and the full calliper kit once. The strut bearing has also been replaced multiple times. Consistent issues with the car's braking system is a significant safety issue. I have no idea what damage the rest of my car could have sustained, and I have not been able to get an answer for why this is happening. I have also been in conta
I bought my Niro hybrid EX Touring new from the dealership in 2023. The first issue arose when the car shut off completely while driving and was towed to the dealership. Later, I started hearing a squeaking/rubber rubbing sound. The car would make squeaking and creaking noises when turning or going over minor bumps. The "rubber rubbing sound" happened when I was at a full stop, right after removing my foot from the brake, as the car began to move forward. These issues were both reported to the dealership, and they did an inspection. The dealership service center has been able to hear the sounds. Since then, the calliper boots have been replaced multiple times and the full calliper kit once. The strut bearing has also been replaced multiple times. Consistent issues with the car's braking system is a significant safety issue. I have no idea what damage the rest of my car could have sustained, and I have not been able to get an answer for why this is happening. I have also been in conta
I am filing a complaint regarding my 2023 Kia Niro and Safety Recall SC332. The recall involves a damaged floor wiring assembly that may prevent proper airbag and seat belt deployment, creating a serious safety risk. I scheduled and brought my vehicle to Cowboy Kia, Conroe on Feb 2,2026 specifically to have this recall repaired, but the dealership did not complete the recall service and returned the vehicle without fixing the issue or providing a clear explanation. This is a manufacturer-issued safety recall and should be addressed promptly at no cost. I am requesting immediate repair and an explanation for the failure to perform the recall work.
I am filing a complaint regarding my 2023 Kia Niro and Safety Recall SC332. The recall involves a damaged floor wiring assembly that may prevent proper airbag and seat belt deployment, creating a serious safety risk. I scheduled and brought my vehicle to Cowboy Kia, Conroe on Feb 2,2026 specifically to have this recall repaired, but the dealership did not complete the recall service and returned the vehicle without fixing the issue or providing a clear explanation. This is a manufacturer-issued safety recall and should be addressed promptly at no cost. I am requesting immediate repair and an explanation for the failure to perform the recall work.
When attempting to activate the parking brake there is no response from the vehicle. No matter how many times in attempting to activate the parking brake it would not activate. The only way to successfully activate the parking brake was if "auto hold" was on and i turned off the vehicle. i have a safety concern regarding this matter as the vehicle could potentially roll away if the car is unattended. The problem has not been reproduced or confirmed by the service center as of yet but it will be inspected on 01/14/2026. There are no warning lamps, messages or other symptoms of the problem prior to the failure.
The contact owns a 2023 Kia Niro. The contact stated that the vehicle had been "Hacked" by a stalker. While driving, the vehicle was controlled by the hacker to randomly steer to the right. Additionally, the contact stated that the hacker caused several features on the instrument panel to become disabled. No additional information was available. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The failure mileage was 45.
Mileage: 45
USB connectivity is intermittent. This involves using the USB A connection in the center console as a port for stored media (music files) on a USB drive and Android Auto. The connection will connect and disconnect randomly regardless of the car being stationary or moving. The intermittent connectivity occurs regardless for all USB cables or thumb drives that I have tried. The vehicle is available for inspection. This presents a safety hazard due to the loss of connectivity for Android Auto while driving and the resultant sudden increase in driver distraction that is generated. Multiple steps and layers of infotainment screen navigation can be required to get to a workaround for music or navigation. The problem has been explained to the dealer service center multiple times but they are unable to replicate it and are explained that they are unaware of the issue on other similar vehicles. Video recordings of the intermittent functioning have been shown to the dealer. Since they cou
My car has clunking noises coming from the front left suspension, they occur more often and getting louder. After doing some research online, I found that the symptoms are similar to the NHTSA recall number 24V-057. Unfortunately, the NHTSA recall didn't include Niro plug-in hybrid manufactured in year 2023, only Niro EV. I took it to the service center nearby. They said it's the strut, so what they will do is to dismantle it and put more lubrication when I return again to perform a strut "maintenance". If there are still noises, then they will order a new replacement strut. However, from what I read online, it's actually the driveshaft that causes the problem, hence the recall 24V-057. Please investigate into Kia Niro 2023 plug-in hybrid vehicles having the same problems and issue new recall if possible. Thank you.
I am experiencing the same issues as the individual who documented incident #11685147. When I turn the shifter to drive and let my foot off the brake, with auto-hold on, the will still roll backwards, even on flat ground, and not respond to me pushing the gas pedal. I have to put the vehicle back into park, and try again. Oftentimes I have to shut the vehicle completely off to be able to get the vehicle to respond to me shifting it to drive and accelerating forward. This occurs multiple times, but I have dated the incident to be the approximate time when this issue started.
I am experiencing the same issues as the individual who documented incident #11685147. When I turn the shifter to drive and let my foot off the brake, with auto-hold on, the will still roll backwards, even on flat ground, and not respond to me pushing the gas pedal. I have to put the vehicle back into park, and try again. Oftentimes I have to shut the vehicle completely off to be able to get the vehicle to respond to me shifting it to drive and accelerating forward. This occurs multiple times, but I have dated the incident to be the approximate time when this issue started.
Driving VA Interstate 64. Traveling right side travel lane approximately 70 mph. Had ADAS engaged. Car entering highway, moved to center travel lane to pass. As I approached entering highway car, suddenly, my car stalled, engine off and I was stopped in center travel lane. Able to start car by putting transmission in park and pressing start button. Called KIA Car Care Center - They have no record of this type situation occurring throughout country. Took car to dealer. Their Technology Service Rep checked whole system and found no problems including memory bank listing the stall/stoppage incident. I will go to dealer and ask for their report. 2nd incident. Happened within first month or ownership 10/23. I dismissed incident as something I must have done due to my lack of familiarity with new technology.
Driving VA Interstate 64. Traveling right side travel lane approximately 70 mph. Had ADAS engaged. Car entering highway, moved to center travel lane to pass. As I approached entering highway car, suddenly, my car stalled, engine off and I was stopped in center travel lane. Able to start car by putting transmission in park and pressing start button. Called KIA Car Care Center - They have no record of this type situation occurring throughout country. Took car to dealer. Their Technology Service Rep checked whole system and found no problems including memory bank listing the stall/stoppage incident. I will go to dealer and ask for their report. 2nd incident. Happened within first month or ownership 10/23. I dismissed incident as something I must have done due to my lack of familiarity with new technology.
On multiple occasions, the car has flashed an error on the dash stating there was a problem with the hybrid system. It immediately slows down without time to merge over causing extreme danger on a busy highway several cars swerved to miss the Kia because there was nothing I can do. this has happened several times and Kia is well aware as Iâve had multiple communications with them.
On multiple occasions, the car has flashed an error on the dash stating there was a problem with the hybrid system. It immediately slows down without time to merge over causing extreme danger on a busy highway several cars swerved to miss the Kia because there was nothing I can do. this has happened several times and Kia is well aware as Iâve had multiple communications with them.
I was driving my 2023 Kia Niro PHEV into my garage after running an errand, going very slowly. Suddenly the vehicle--all on its own--surged forward, slammed into the rear wall (triggering air bags), ricocheted backward across the street, and struck a neighbor's fence. I was able to get out of the car but I was in shock; paramedics were called. Ultimately, my injuries were found to be limited to bruised ribs, but it has been very painful and limiting. The vehicle was towed to a repair shop where it was pronounced a total loss. I received a settlement check from my insurance company, but I am out-of-pocket for the deductible, costs relating to getting a new vehicle, and of course the pain and suffering. I was told there was an event data recorder (EDR) on the vehicle, and my insurance adjuster will tell me what it reveals (I hope). There was no warning of any kind that this was about to happen. I was fortunate that it happened where it did; had I been driving the vehicle on the street
I was driving my 2023 Kia Niro PHEV into my garage after running an errand, going very slowly. Suddenly the vehicle--all on its own--surged forward, slammed into the rear wall (triggering air bags), ricocheted backward across the street, and struck a neighbor's fence. I was able to get out of the car but I was in shock; paramedics were called. Ultimately, my injuries were found to be limited to bruised ribs, but it has been very painful and limiting. The vehicle was towed to a repair shop where it was pronounced a total loss. I received a settlement check from my insurance company, but I am out-of-pocket for the deductible, costs relating to getting a new vehicle, and of course the pain and suffering. I was told there was an event data recorder (EDR) on the vehicle, and my insurance adjuster will tell me what it reveals (I hope). There was no warning of any kind that this was about to happen. I was fortunate that it happened where it did; had I been driving the vehicle on the street
I was driving my 2023 Kia Niro PHEV into my garage after running an errand, going very slowly. Suddenly the vehicle--all on its own--surged forward, slammed into the rear wall (triggering air bags), ricocheted backward across the street, and struck a neighbor's fence. I was able to get out of the car but I was in shock; paramedics were called. Ultimately, my injuries were found to be limited to bruised ribs, but it has been very painful and limiting. The vehicle was towed to a repair shop where it was pronounced a total loss. I received a settlement check from my insurance company, but I am out-of-pocket for the deductible, costs relating to getting a new vehicle, and of course the pain and suffering. I was told there was an event data recorder (EDR) on the vehicle, and my insurance adjuster will tell me what it reveals (I hope). There was no warning of any kind that this was about to happen. I was fortunate that it happened where it did; had I been driving the vehicle on the street
I received a recall notice SC332 several weeks ago. In February I visited ALM Kia in Perry, GA. The sercice advisor ordered parts, I have checked with ALM Kia several times and they keep telling me the parts have not arrived. This is a serious safety issue and I need your help. Thank You, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I received a recall notice SC332 several weeks ago. In February I visited ALM Kia in Perry, GA. The sercice advisor ordered parts, I have checked with ALM Kia several times and they keep telling me the parts have not arrived. This is a serious safety issue and I need your help. Thank You, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I received a recall notice SC332 several weeks ago. In February I visited ALM Kia in Perry, GA. The sercice advisor ordered parts, I have checked with ALM Kia several times and they keep telling me the parts have not arrived. This is a serious safety issue and I need your help. Thank You, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.