Total Complaints
327 filings
KIA EV9 · model year
327 NHTSA complaints, 1 crash report, and 6 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2024KIAEV9 carries 327 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 2 fires, 4 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2024 EV9 is electrical system with 97 filings, followed by unknown or other (37) and suspension (20). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 6 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 38 investigation files overlapping the 2024 EV9, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
327 filings
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 97 |
| UNKNOWN OR OTHER | 37 |
| SUSPENSION | 20 |
| VEHICLE SPEED CONTROL | 17 |
| STEERING | 14 |
| WHEELS | 12 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 11 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 10 |
| FUEL/PROPULSION SYSTEM | 10 |
| VISIBILITY/WIPER | 9 |
| LANE DEPARTURE: ASSIST | 8 |
| STRUCTURE:BODY | 8 |
| POWER TRAIN | 8 |
| SERVICE BRAKES | 8 |
| SEATS | 8 |
SEATS:CRITICAL FASTENERS
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
SEAT BELTS:FRONT:RETRACTOR
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, thes
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
STRUCTURE:INTERIOR PANELS:CEILING
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Windshield wipers stopped working in middle of bad snow storm. I had to pull over, wait for the weather to improve before proceeding. I have a minor child and safety is a concern to me. Thought it was the wiper so I went to AutoZone to replace it and was told the problem is the wiper motor and that I needed to take to the dealership for repair
The contact owns a 2024 Kia EV9. The contact stated that while driving approximately 20 MPH, there was an abnormal slapping sound coming from the rear passengerâs side of the vehicle. While observing the tires, the contact became aware that the rear tires were bald, and the steel belts were coming from the inside of the tires. The contact used Fix a Flat inside the tires and was able to drive the vehicle to the residence. The following day, the vehicle was towed to the dealer, and the dealer that it was a known issue with the original tires on the vehicle. The contact was informed that the failure was caused by the battery, causing the vehicle to be too heavy for the vehicle. The inclination, tilt, or angle of suspension components with the shocks, struts, or control arms, known as the CANT, caused the tires to tilt outward approximately 2 or more inches. The dealer diagnosed that the suspension could have failed. The cant, suspension, and tires were replaced, and the wheels were ali
Mileage: 12,668
I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV. I had some concerns about the violent wobble when I drove over a bump. With some concerns about this SUV, I google to see if anyone else had this same issue. To my surprise I founded a lot of complaints and ways to resolved the issue. One consumer stated he had his EV9 aligned and reduce some of the wobble but not completely. I drove to Courage KIA in Gastonia NC. When I drove their system performed a per inspection on your vehicle. The alignment was way out of alignment. Had the alignment taken care of however it still a wobble. On 12/24/26 doing the snow and ice storm here in Charlotte, I attempted to make a trip to the store. The roads were wet but no snow or ice was on the roads. However when I hit a bump the rear end violently wobble and the rear end moved to the left and right farther it did before. I thought I was going to spin out of control.Now that I think ab
I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV. I had some concerns about the violent wobble when I drove over a bump. With some concerns about this SUV, I google to see if anyone else had this same issue. To my surprise I founded a lot of complaints and ways to resolved the issue. One consumer stated he had his EV9 aligned and reduce some of the wobble but not completely. I drove to Courage KIA in Gastonia NC. When I drove their system performed a per inspection on your vehicle. The alignment was way out of alignment. Had the alignment taken care of however it still a wobble. On 12/24/26 doing the snow and ice storm here in Charlotte, I attempted to make a trip to the store. The roads were wet but no snow or ice was on the roads. However when I hit a bump the rear end violently wobble and the rear end moved to the left and right farther it did before. I thought I was going to spin out of control.Now that I think ab
The contact owns a 2024 Kia EV9. The contact stated that while her husband was driving at an undisclosed speed, a burning odor was detected. The contact pressed the recirculate air button, but the burning odor intensified. No warning light was illuminated. The contact noticed flames coming from underneath the front driver's seat. The contact's husband pulled over and parked the vehicle. The contact, her husband, and their child were able to safely exit the vehicle. A vehilcle who had been driving behind stopped to assist, and since it was cold weather conditions, the contact and family waited for the Fire Department inside that owner's vehicle. There was no medical attention was received. When firefighters and police arrived, the fire had been self-extinguished. The contact was unaware of any reports filed by police or the fire department; however, the fire department informed the contact that there was no evidence of the lithium battery catching fire. The origin of the fire was unkno
Mileage: 20,000
My vehicle popped up a red vehicle warning to check the electric vehicle system. It would no longer charge, was taken to the dealership where the emergency notification was sent :suspected condition with your EV9's Battery Management System has been detected and charging has been limited. A full system check is recommended. Please schedule an appointment with your local Kia dealership as soon as possible. And another CRITICAL EV WARNING your EV battery has a critical issue contact roadside assistance. This is a 2024 and has a total battery failure.
2024 Kia EV9 has destroyed two complete tire sets in 4 months (October 2025, January 2026) despite two professional alignments (May 2025, October 2025). Dealer service manager admitted on recorded call (1/7/26) seeing multiple EV9s "under 18,000 miles" destroy tires, confirming fleet-wide pattern. Multiple owner forums report the exact same issue. MY CASE: - [XXX] (11,860 mi): Steering misalignment, independent shop (Town Fair Tire) confirmed alignment issue - June 2025 - Vehicle inspected and tires rotated by authorized Kia dealership - Berlin City in Vermont - October 2025 (22,736 mi): Left rear BLOWOUT while driving. ALL FOUR OEM tires (113 load rating - "correct" per Kia) worn to bare threads. Tires had ~18,000 miles on them. October 2025: Snow tires were installed in October 2025, with 10/32" tread (were driven ~4,000 miles the previous winter). Dealer performed alignment, no before/after documentation provided [XXX] (25,486 mi): Same winter tires that drove 4,000 mi perfectly f
2024 Kia EV9 has destroyed two complete tire sets in 4 months (October 2025, January 2026) despite two professional alignments (May 2025, October 2025). Dealer service manager admitted on recorded call (1/7/26) seeing multiple EV9s "under 18,000 miles" destroy tires, confirming fleet-wide pattern. Multiple owner forums report the exact same issue. MY CASE: - [XXX] (11,860 mi): Steering misalignment, independent shop (Town Fair Tire) confirmed alignment issue - June 2025 - Vehicle inspected and tires rotated by authorized Kia dealership - Berlin City in Vermont - October 2025 (22,736 mi): Left rear BLOWOUT while driving. ALL FOUR OEM tires (113 load rating - "correct" per Kia) worn to bare threads. Tires had ~18,000 miles on them. October 2025: Snow tires were installed in October 2025, with 10/32" tread (were driven ~4,000 miles the previous winter). Dealer performed alignment, no before/after documentation provided [XXX] (25,486 mi): Same winter tires that drove 4,000 mi perfectly f
Car stopped working and wouldnât start. I was told there is an ICCU failure. There is a back order of ICCU for this vehicle and unknown date of repair.
Car stopped working and wouldnât start. I was told there is an ICCU failure. There is a back order of ICCU for this vehicle and unknown date of repair.
Car stopped working and wouldnât start. I was told there is an ICCU failure. There is a back order of ICCU for this vehicle and unknown date of repair.
I would also like to highlight the serious safety concern due to cell deviation (imbalance) along with SOC (State of Charge) mismatch as per my car's BMS (Battery management system) which is present in my vehicle and shared with Kia corporate. In an electric vehicle, the high-voltage battery cells, the Battery Management System, and the battery coolant system function as a single integrated safety-critical system. When battery cells are imbalanced and there is a significant mismatch between the state of charge displayed to the driver and the lower usable energy calculated by the Battery Management System, the weakest cell can reach its safe operating limit under normal driving load even though the dashboard indicates sufficient charge. If this condition is combined with a battery coolant system fault, such as low coolant level or air in the cooling circuit, battery temperatures can rise unevenly and further reduce safe operating margins. To protect the battery and prevent thermal or e
I would also like to highlight the serious safety concern due to cell deviation (imbalance) along with SOC (State of Charge) mismatch as per my car's BMS (Battery management system) which is present in my vehicle and shared with Kia corporate. In an electric vehicle, the high-voltage battery cells, the Battery Management System, and the battery coolant system function as a single integrated safety-critical system. When battery cells are imbalanced and there is a significant mismatch between the state of charge displayed to the driver and the lower usable energy calculated by the Battery Management System, the weakest cell can reach its safe operating limit under normal driving load even though the dashboard indicates sufficient charge. If this condition is combined with a battery coolant system fault, such as low coolant level or air in the cooling circuit, battery temperatures can rise unevenly and further reduce safe operating margins. To protect the battery and prevent thermal or e
When driving at speeds 60+ mph, EV9 steering wheel and center console vibrate consistently even on newly paved smooth road(s). I have taken it into two different dealerships for resolve twice within the first week of ownership. Both dealerships checked tires, mount and balanced the ones that were off and sent us on our way. The steering wheel and console vibrations persist. I have taken it back in and reported that the issue hasnât been resolved. They noted it on the service order but did nothing further in an effort to resolve the issue. This is a well known and documented safety issue on NHTSA complaints and several Facebook owner groups for the EV9 across the world.
When driving at speeds 60+ mph, EV9 steering wheel and center console vibrate consistently even on newly paved smooth road(s). I have taken it into two different dealerships for resolve twice within the first week of ownership. Both dealerships checked tires, mount and balanced the ones that were off and sent us on our way. The steering wheel and console vibrations persist. I have taken it back in and reported that the issue hasnât been resolved. They noted it on the service order but did nothing further in an effort to resolve the issue. This is a well known and documented safety issue on NHTSA complaints and several Facebook owner groups for the EV9 across the world.
When driving at speeds 60+ mph, EV9 steering wheel and center console vibrate consistently even on newly paved smooth road(s). I have taken it into two different dealerships for resolve twice within the first week of ownership. Both dealerships checked tires, mount and balanced the ones that were off and sent us on our way. The steering wheel and console vibrations persist. I have taken it back in and reported that the issue hasnât been resolved. They noted it on the service order but did nothing further in an effort to resolve the issue. This is a well known and documented safety issue on NHTSA complaints and several Facebook owner groups for the EV9 across the world.
Two seatbelts failed in the rear of the car. One seatbelt in the third row seat and the middle seatbelt in the 2nd row back seat. This happened in quick succession soon after I purchased the car used from a Kia dealer in Orlando. The seatbelt in the third-row seat seemed to fold up and jam in a way that could not be unjammed. The middle seatbelt in the second row got stuck in its extended position, as if it were fully extended, and will not retract. The dealer is claiming that both failures were due to external issues and they are not covering them under warranty. But both issues seem odd to me -- the middle seat seatbelt is just fully extended and now won't retreat; the third row seatbelt folded up when it retracted but, in my experience, that happens somewhat frequently and usually the seatbelts just unfold and keep working. My concern is that this might be a sign that there is an underlying seatbelt manufacturing issue. The dealer is claiming that both seatbelt pretensioners need to
Wiper washer system was working properly until the first snowfall today. Despite the very small amount of snow, the wiper washer system for the front windshield will not operate. The rear washer works properly. Washer reservoir is full and the wipers work properly.
Description of the Problem: While driving my 2024 Kia EV9, the vehicle suddenly jerked and displayed a âMotor Control Systemâ warning on the dashboard. The Kia Access app showed diagnostic code P0A4100 (MCU_R â Motor Control Unit fault). The issue causes the vehicle to hesitate and feel as if it loses power momentarily while in motion, creating a serious safety risk for me and my children. System/Component: The failure involves the Motor Control Unit (MCU) / electrical drivetrain system. The vehicle is available for inspection upon request. Safety Risk: The vehicleâs jerking and power fluctuation make it unsafe to drive in traffic, especially with children on board. It gives the sensation of being rear-ended and raises concern of potential stalling or loss of propulsion. Reproduction and Dealer Confirmation: The problem was reported to Sons Kia in McDonough, GA. The dealership initially inspected the vehicle on October 24, 2025, and returned it on [XXX], claiming the issue w
A rear seatbelt indicator in the dashboard is broken, and it persistently indicates that (a) a passenger is in a rear seat; and (b) the passenger's seatbelt is fastened. This occurs even if a passenger is not in the seat and the passenger's seatbelt is not fastened. It is unclear whether this is strictly an electronic error in the dashboard, or if the seatbelt itself does not function appropriately. Kia has unsuccessfully tried to fix it twice, and the service department reproduced the problem by simply turning on the vehicle and seeing the persistent light. The local Kia service department says they are not trained to fix many EV problems, so corporate has to be involved, but corporate has not provided material assistance. Corporate has been informed in writing several times of the issue, including that this is a material safety issue, particularly since the vehicle is marketed toward families where a seatbelt indicator may be relied upon by drivers, and it's unclear whether this is
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.