Total Complaints
139 filings
JEEP WRANGLER · model year
139 NHTSA complaints, 22 crash reports, and 6 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2002JEEPWRANGLER carries 139 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 22 crashes, 5 fires, 22 injuries, and 1 fatality. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2002 WRANGLER is structure:body with 22 filings, followed by suspension (16) and air bags:frontal (10). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 6 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 3 investigation files overlapping the 2002 WRANGLER. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
139 filings
Crashes Reported
22 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| STRUCTURE:BODY | 22 |
| SUSPENSION | 16 |
| AIR BAGS:FRONTAL | 10 |
| UNKNOWN OR OTHER | 8 |
| POWER TRAIN | 7 |
| STEERING | 7 |
| TIRES | 5 |
| ENGINE | 4 |
| VEHICLE SPEED CONTROL | 3 |
| POWER TRAIN:MANUAL TRANSMISSION | 3 |
| SEAT BELTS:FRONT | 3 |
| AIR BAGS | 3 |
| ELECTRICAL SYSTEM | 3 |
| SERVICE BRAKES | 3 |
| STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS | 3 |
EXTERIOR LIGHTING
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE D
SERVICE BRAKES, HYDRAULIC
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
ELECTRICAL SYSTEM:IGNITION:SWITCH
ON CERTAIN SPORT UTILITY VEHICLES, WATER AND IMPURITIES CAN ENTER INTO THE IGNITION SWITCH, CAUSING A SHORT CIRCUIT.
EQUIPMENT
BESTOP AFTERMARKET REAR SHELL ROOF RACKS,MANUFACTURED BETWEEN APRIL 27 AND MAY 20, 2004, DESIGNED FOR USE WITH THE BESTOP HARDTOP MADE FOR THE 1986-1995 AND 1997-2003 JEEP WRANGLER. THE COCKPIT COVER MAY NOT STAY LATCHED TO THE ROOF RACK BECAUSE THE LATCH BRACKET MISPOSITIONS THE ROTARY LATCH TO T
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE AR
Frame is rotted out. Vehicle is well maintained and it is upsetting. After spending good money for a reputable brand, the frame did not last. It is not drivable and is unsafe to be on the road. It is not safe to travel with my family. Everyone I know that has these years wrangler TJ model has this problem. Lower and upper control arms need to be welded back because they rotted off.
Frame is rotted out. Vehicle is well maintained and it is upsetting. After spending good money for a reputable brand, the frame did not last. It is not drivable and is unsafe to be on the road. It is not safe to travel with my family. Everyone I know that has these years wrangler TJ model has this problem. Lower and upper control arms need to be welded back because they rotted off.
PURCHASED A 2002 JEEP FROM TWIN RIVERS AUTO SALES, I DID NOT RECEIVE A VEHICLE DISCLOSURE REPORT AND IT WAS SOLD TO ME WITH A CONTROL ARM BRACKET THAT WAS DAMAGED WAS NOT ATTACHED TO THE FRAME WHICH MAKES DRIVING THE VEHICLE IMPOSSIBLE IT IS NOT ATTACHED TO FRAME WHICH COULD HAVE CAUSE OTHER'AND MYSELF EXTREME HARM OR DEATH. I WAS NOT INFORMED OF ANY PROBLEM WITH FRAME, AFTER PURCHASE THE DEALERSHIP TOLD ME TO TAKE IT TO ZIEBART AND IT WOULD BE UNDERCOATED FOR FREE, THEY TRIED TO COVER UP WITH THE UNDERCOATING WHERE THE CONTROL ARM BRACKET BECAME DETACHED FROM THE FRAME ALONG WITH OTHER DEFECTS IN THE FRAME I WAS ONLY ABLE TO DRIVE THE JEEP FROM DEALERSHIP TO ZIEBARTS FOR THE UNDERCOATING AND THEN HAD TO HAVE TOWED TO MY HOUSE DUE TO THE STABILIZER LINK BREAKING BECAUSE OF THE CONTROL ARM BRACKET BREAKING AWAY FROM FRAME DUE TO RUST, . I'VE TRIED CALL THE DEALERSHIP MANY TIMES WITH NO REPLY. I AM THANKFUL THAT NO ONE WAS INJURED OR DEAD IF THIS WOULD'VE HAPPENED WHILE I WAS DRIVING ON
Mileage: 148,868
PURCHASED A 2002 JEEP FROM TWIN RIVERS AUTO SALES, I DID NOT RECEIVE A VEHICLE DISCLOSURE REPORT AND IT WAS SOLD TO ME WITH A CONTROL ARM BRACKET THAT WAS DAMAGED WAS NOT ATTACHED TO THE FRAME WHICH MAKES DRIVING THE VEHICLE IMPOSSIBLE IT IS NOT ATTACHED TO FRAME WHICH COULD HAVE CAUSE OTHER'AND MYSELF EXTREME HARM OR DEATH. I WAS NOT INFORMED OF ANY PROBLEM WITH FRAME, AFTER PURCHASE THE DEALERSHIP TOLD ME TO TAKE IT TO ZIEBART AND IT WOULD BE UNDERCOATED FOR FREE, THEY TRIED TO COVER UP WITH THE UNDERCOATING WHERE THE CONTROL ARM BRACKET BECAME DETACHED FROM THE FRAME ALONG WITH OTHER DEFECTS IN THE FRAME I WAS ONLY ABLE TO DRIVE THE JEEP FROM DEALERSHIP TO ZIEBARTS FOR THE UNDERCOATING AND THEN HAD TO HAVE TOWED TO MY HOUSE DUE TO THE STABILIZER LINK BREAKING BECAUSE OF THE CONTROL ARM BRACKET BREAKING AWAY FROM FRAME DUE TO RUST, . I'VE TRIED CALL THE DEALERSHIP MANY TIMES WITH NO REPLY. I AM THANKFUL THAT NO ONE WAS INJURED OR DEAD IF THIS WOULD'VE HAPPENED WHILE I WAS DRIVING ON
Mileage: 148,868
PURCHASED A 2002 JEEP FROM TWIN RIVERS AUTO SALES, I DID NOT RECEIVE A VEHICLE DISCLOSURE REPORT AND IT WAS SOLD TO ME WITH A CONTROL ARM BRACKET THAT WAS DAMAGED WAS NOT ATTACHED TO THE FRAME WHICH MAKES DRIVING THE VEHICLE IMPOSSIBLE IT IS NOT ATTACHED TO FRAME WHICH COULD HAVE CAUSE OTHER'AND MYSELF EXTREME HARM OR DEATH. I WAS NOT INFORMED OF ANY PROBLEM WITH FRAME, AFTER PURCHASE THE DEALERSHIP TOLD ME TO TAKE IT TO ZIEBART AND IT WOULD BE UNDERCOATED FOR FREE, THEY TRIED TO COVER UP WITH THE UNDERCOATING WHERE THE CONTROL ARM BRACKET BECAME DETACHED FROM THE FRAME ALONG WITH OTHER DEFECTS IN THE FRAME I WAS ONLY ABLE TO DRIVE THE JEEP FROM DEALERSHIP TO ZIEBARTS FOR THE UNDERCOATING AND THEN HAD TO HAVE TOWED TO MY HOUSE DUE TO THE STABILIZER LINK BREAKING BECAUSE OF THE CONTROL ARM BRACKET BREAKING AWAY FROM FRAME DUE TO RUST, . I'VE TRIED CALL THE DEALERSHIP MANY TIMES WITH NO REPLY. I AM THANKFUL THAT NO ONE WAS INJURED OR DEAD IF THIS WOULD'VE HAPPENED WHILE I WAS DRIVING ON
Mileage: 148,868
TL* THE CONTACT OWNS A 2002 JEEP WRANGLER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE SUBFRAME OF THE VEHICLE SHOWED SEVERE RUST FROM THE FRONT TO THE REAR OF THE VEHICLE. ADDITIONALLY, THE LEAF SPRING ON THE PASSENGER'S SIDE OF THE VEHICLE WAS FRACTURED. THE CONTACT ALSO STATED THAT THE SUBFRAME ON THE DRIVER AND PASSENGER'S SIDE OF THE VEHICLE SHOWED A 60% FRACTURE. NEITHER THE DEALER NOR THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Mileage: 200,000
TL* THE CONTACT OWNS A 2002 JEEP WRANGLER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE SUBFRAME OF THE VEHICLE SHOWED SEVERE RUST FROM THE FRONT TO THE REAR OF THE VEHICLE. ADDITIONALLY, THE LEAF SPRING ON THE PASSENGER'S SIDE OF THE VEHICLE WAS FRACTURED. THE CONTACT ALSO STATED THAT THE SUBFRAME ON THE DRIVER AND PASSENGER'S SIDE OF THE VEHICLE SHOWED A 60% FRACTURE. NEITHER THE DEALER NOR THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Mileage: 200,000
FOR A POPULAR ON AND OFF ROAD VEHICLE WHICH HAS A REPUTATION FOR STRENGTH AND DURABILITY, WHY WOULD THE FRAME, THE VERY FOUNDATION OF THE ENTIRE VEHICLE, BE SO SUSCEPTIBLE TO RUSTING OUT AND MAKING SAID VEHICLE UNSAFE TO DRIVE. NOT COOL , JEEP, NOT COOL.
Mileage: 186,000
FOR A POPULAR ON AND OFF ROAD VEHICLE WHICH HAS A REPUTATION FOR STRENGTH AND DURABILITY, WHY WOULD THE FRAME, THE VERY FOUNDATION OF THE ENTIRE VEHICLE, BE SO SUSCEPTIBLE TO RUSTING OUT AND MAKING SAID VEHICLE UNSAFE TO DRIVE. NOT COOL , JEEP, NOT COOL.
Mileage: 186,000
FOR A POPULAR ON AND OFF ROAD VEHICLE WHICH HAS A REPUTATION FOR STRENGTH AND DURABILITY, WHY WOULD THE FRAME, THE VERY FOUNDATION OF THE ENTIRE VEHICLE, BE SO SUSCEPTIBLE TO RUSTING OUT AND MAKING SAID VEHICLE UNSAFE TO DRIVE. NOT COOL , JEEP, NOT COOL.
Mileage: 186,000
FRAME RUSTING OUT
Mileage: 150,000
FRAME RUSTING OUT
Mileage: 150,000
FRAME IS ROTTEN. THIS HAS TOOK DRIVING IT SAFELY AWAY
Mileage: 150,000
COMPLETE FRAME IS RUSTED OUT AND CANNOT BE DROVE SAFELY.
Mileage: 170,000
THE DESIGN OF THE VEHICLE FRAME WAS FAULTY FROM THE ORIGINAL PURCHASE WHERE WATER AND DIRT CAN ENTER THE FRAME BUT NO WAY TO EXIT THEREFORE BECOMING TRAPPED TO ALLOW RUST TO FORM FROM THE INSIDE OF FRAME. THIS NOT ONLY PROMOTES BUT ALLOWS THE LIFE OF THE FRAME TO BECOME DANGEROUSLY WEAK AND IF IN A ACCIDENT NOT TO WITH STAND A IMPACT AND CREATE A SITUATION WHERE LIFE OR HARM TO PERSONS INCREASE.
MY 2002 JEEP WRANGLER TJ X, FRAME RAILS ROTTED FROM THE INSIDE OUT ON BOTH THE SIDES AND REAR CURVE UP OF THE FRAME. IT WAS DIFFICULT TO REALIZE THAT IT WAS ROTTING BECAUSE IT ROTTED FROM THE INSIDE OUT. WHILE ON THE OUTSIDE OF THE FRAME LOOKS PERFECTLY FINE AND PAINT WAS STILL WELL COATED, IT WAS ROTTING FROM THE INSIDE. THE PROBLEM DID NOT DISCLOSE ITSELF UNTIL THE BRACKET GOT THE SPRING ARE THE AXLE ATTACHES TO THE FRAME BROKE OFF WHEN THE ROT FROM THE INSIDE MADE IT ALL THE WAY THROUGH. WHEN IT BROKE OFF, IT CAUSED MY VEHICLE TO CRASH. THERE WAS NO FORETELLING THAT THIS WAS GOING TO HAPPEN BECAUSE THE ROT FROM THE INSIDE WAS INVISIBLE AND NOT ABLE TO BE DETECTED. MYSELF I BELIEVE THIS IS A BIG ENOUGH FLAW THAT SHOULD BECOME THE RESPONSIBILITY OF THE MANUFACTURER TO REPAIR OR REPLACE. MY JEEP WAS TREATED LIKE MY BABY. I TOOK EXTREMELY WELL GOOD CARE OF THE ENTIRE VEHICLE INSIDE AND OUT. INSPECTING THE FRAME AND BODY EVERY YEAR IN THE SPRING TO MAKE SURE IT ALL PAINT WAS TOUCHED UP A
Mileage: 123,000
MY 2002 JEEP WRANGLER TJ X, FRAME RAILS ROTTED FROM THE INSIDE OUT ON BOTH THE SIDES AND REAR CURVE UP OF THE FRAME. IT WAS DIFFICULT TO REALIZE THAT IT WAS ROTTING BECAUSE IT ROTTED FROM THE INSIDE OUT. WHILE ON THE OUTSIDE OF THE FRAME LOOKS PERFECTLY FINE AND PAINT WAS STILL WELL COATED, IT WAS ROTTING FROM THE INSIDE. THE PROBLEM DID NOT DISCLOSE ITSELF UNTIL THE BRACKET GOT THE SPRING ARE THE AXLE ATTACHES TO THE FRAME BROKE OFF WHEN THE ROT FROM THE INSIDE MADE IT ALL THE WAY THROUGH. WHEN IT BROKE OFF, IT CAUSED MY VEHICLE TO CRASH. THERE WAS NO FORETELLING THAT THIS WAS GOING TO HAPPEN BECAUSE THE ROT FROM THE INSIDE WAS INVISIBLE AND NOT ABLE TO BE DETECTED. MYSELF I BELIEVE THIS IS A BIG ENOUGH FLAW THAT SHOULD BECOME THE RESPONSIBILITY OF THE MANUFACTURER TO REPAIR OR REPLACE. MY JEEP WAS TREATED LIKE MY BABY. I TOOK EXTREMELY WELL GOOD CARE OF THE ENTIRE VEHICLE INSIDE AND OUT. INSPECTING THE FRAME AND BODY EVERY YEAR IN THE SPRING TO MAKE SURE IT ALL PAINT WAS TOUCHED UP A
Mileage: 123,000
TL* THE CONTACT OWNS A 2002 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE'S FRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO WATERMARK CHRYSLER DODGE JEEP RAM (LOCATED AT 1055 CROSSING PL, MADISONVILLE, KY 42431, (270) 875-4432), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 200,000.
Mileage: 200,000
THE FRAME IS ROTTING TERRIBLY AND THE FRONT CONTROL ARMS ARE ABOUT TO CRACK OFF AND THE TRANS/SKID PLATE HAS ALREADY RUSTED THROUGH CAUSING THE TRANSFER CASE AND TRANS TO FALL OFF OF THE FRAME, VEHICLE WAS CITY DRIVING WHEN THIS HAPPEND
Mileage: 102
THE FRAME IS ROTTING TERRIBLY AND THE FRONT CONTROL ARMS ARE ABOUT TO CRACK OFF AND THE TRANS/SKID PLATE HAS ALREADY RUSTED THROUGH CAUSING THE TRANSFER CASE AND TRANS TO FALL OFF OF THE FRAME, VEHICLE WAS CITY DRIVING WHEN THIS HAPPEND
Mileage: 102
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.