Total Complaints
506 filings
JEEP GRAND CHEROKEE · model year
506 NHTSA complaints, 25 crash reports, and 7 active recalls for this specific cohort.
NHTSA overall rating
4 / 5 ★
New Car Assessment Program
The 2019JEEPGRAND CHEROKEE carries 506 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 25 crashes, 4 fires, 15 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 4/5 rating, with 4/5 front crash, 5/5 side crash, and 3/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2019 GRAND CHEROKEE is electrical system with 78 filings, followed by unknown or other (70) and service brakes, hydraulic (61). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 7 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 6 investigation files overlapping the 2019 GRAND CHEROKEE. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
506 filings
Crashes Reported
25 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 78 |
| UNKNOWN OR OTHER | 70 |
| SERVICE BRAKES, HYDRAULIC | 61 |
| ENGINE | 54 |
| SERVICE BRAKES | 47 |
| POWER TRAIN | 42 |
| AIR BAGS | 16 |
| STEERING | 14 |
| VEHICLE SPEED CONTROL | 13 |
| SUSPENSION | 9 |
| EXTERIOR LIGHTING | 9 |
| SEATS | 8 |
| STRUCTURE:BODY | 7 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 7 |
| FUEL/PROPULSION SYSTEM | 7 |
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio di
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
ENGINE AND ENGINE COOLING
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing,
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator ma
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ESC and ABS warning lights were illuminated. Additionally, the vehicle unexpectedly shifted out of gear. The dealer was contacted to confirm the recalls. However, due to past experiences, the contact decided not to have the recall repair completed at the dealer. Another dealer, Eastchester Chrysler Jeep Dodge Ram (4007 Boston Rd, Bronx, NY 10466), was contacted; however, the dealer was unable to perform the recall repair because parts were on backorder. The manufacturer was made aware of the issue and confirmed that the part was available for the recall repair; however, the manufacturer was unable to expedite parts to the dealer. The failure mileage was ap
Mileage: 92,000
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ESC and ABS warning lights were illuminated. Additionally, the vehicle unexpectedly shifted out of gear. The dealer was contacted to confirm the recalls. However, due to past experiences, the contact decided not to have the recall repair completed at the dealer. Another dealer, Eastchester Chrysler Jeep Dodge Ram (4007 Boston Rd, Bronx, NY 10466), was contacted; however, the dealer was unable to perform the recall repair because parts were on backorder. The manufacturer was made aware of the issue and confirmed that the part was available for the recall repair; however, the manufacturer was unable to expedite parts to the dealer. The failure mileage was ap
Mileage: 92,000
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that while the vehicle was idling at a stop light, a message stating that the transmission was in neutral(N) was displayed while the gear shifter was in drive(D). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 42,000.
Mileage: 42,000
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that while the vehicle was idling at a stop light, a message stating that the transmission was in neutral(N) was displayed while the gear shifter was in drive(D). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 42,000.
Mileage: 42,000
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The vehicle was taken to the local dealer, who informed the contact that the part was on back order and that parts were ordered weekly. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.
94b - 3rd complaint 14 Months with no fix. Car actively malfunctions since Jan 2025 e.g. disabled esc. Federally non complaint. Unsafe. It has now been a year since my vehicle started experiencing symptoms. FCA US LLC refuses to communicate with me. Took to dealer 12/16 and now the part is available after a year of nothing available and needs to be ordered supposedly. A month later and I have still not received an appt for the parts that should have come in. Againnlwaving me in a federally non compliant vehicle for a year. FCA has not contacted me â. Iâve called sent certified letters etc.
94b - 3rd complaint 14 Months with no fix. Car actively malfunctions since Jan 2025 e.g. disabled esc. Federally non complaint. Unsafe. It has now been a year since my vehicle started experiencing symptoms. FCA US LLC refuses to communicate with me. Took to dealer 12/16 and now the part is available after a year of nothing available and needs to be ordered supposedly. A month later and I have still not received an appt for the parts that should have come in. Againnlwaving me in a federally non compliant vehicle for a year. FCA has not contacted me â. Iâve called sent certified letters etc.
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated the brake lights had failed to operate as intended, which required the auto brake lights mode to be activated for the brake lights to illuminate as needed. The dealer was contacted and confirmed that the part was not available due to the manufacturer only providing parts to certain dealers. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the dealer for assistance. The failure mileage was approximately 100,000.
Mileage: 100,000
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000(Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure.
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that upon starting the vehicle, the engine stalled. The ABS and check engine warning lights and other unknown warning lights were illuminated. The vehicle was towed to the dealer, who confirmed that the vehicle was experiencing the failures; however, the official diagnosis information was not provided. The dealer confirmed that the VIN was included in NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Mileage: 150,000
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that upon starting the vehicle, the engine stalled. The ABS and check engine warning lights and other unknown warning lights were illuminated. The vehicle was towed to the dealer, who confirmed that the vehicle was experiencing the failures; however, the official diagnosis information was not provided. The dealer confirmed that the VIN was included in NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Mileage: 150,000
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The contact called a local dealer and was informed that the part was not yet available for the recall repair. The contact also called the manufacturer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake lights remained illuminated even though the brake pedal was not depressed. The check engine warning light was illuminated. Additionally, the brake lights remained illuminated for several minutes after turning off the vehicle. The vehicle was taken to an independent mechanic and the dealer, where it was determined that the failure was related to the recall, but parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 46,000.
Mileage: 46,000
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake lights remained illuminated even though the brake pedal was not depressed. The check engine warning light was illuminated. Additionally, the brake lights remained illuminated for several minutes after turning off the vehicle. The vehicle was taken to an independent mechanic and the dealer, where it was determined that the failure was related to the recall, but parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 46,000.
Mileage: 46,000
My 2019 Jeep Grand Cherokee (3.6L engine) suffered a sudden and catastrophic engine failure immediately after the dealership misdiagnosed a coolant leak from the oil cooler assembly. The oil cooler on this engine has a well-documented history of cracks, coolant contamination, and sudden oil loss across multiple Jeep model years. On October 25, I reported a coolant leak to the dealership, including a photo of bright pink coolant. The service advisor incorrectly told me it was âoil mixed with coolant,â did not document urgency, and did not involve a technician. I received no warning that this leak was dangerous or likely to cause engine failure. Within about a week, the oil cooler assembly failed, dumping the engine oil, causing smoke, knocking, and complete engine destruction. There was no prior warning from the dealership despite me reporting this issue directly. The dealership later created service notes that inaccurately stated they âinformed me of a leak,â which is untrue
Wheel speed sensor. Circuit current out of range
Wheel speed sensor. Circuit current out of range
As a result of recall 94b and FCA US LLCâs failure to act/provide remedy for over 1 year. I am reporting an ongoing safety issue with my vehicle involving the Electronic Stability Control (ESC) system. Since January 2025, the vehicle has intermittently spun out, particularly in cold or wet conditions, creating a serious safety hazard. FCA acknowledged the defect but repeatedly stated no remedy was available. I attempted to bring the vehicle to dealerships, provided diagnostic scans and photos, sent multiple letters (including certified mail), and followed all escalation procedures. Despite this, FCA has denied a buyback, provided no safe alternative or loaner vehicle, and failed to respond to communications. Representatives have been inconsistent, unprofessional, and dismissive â including laughing during calls while I reported the defect and impending winter hazards. The defect remains unresolved, the vehicle is unsafe to operate, and FCAâs repeated denials and lack of commun
As a result of recall 94b and FCA US LLCâs failure to act/provide remedy for over 1 year. I am reporting an ongoing safety issue with my vehicle involving the Electronic Stability Control (ESC) system. Since January 2025, the vehicle has intermittently spun out, particularly in cold or wet conditions, creating a serious safety hazard. FCA acknowledged the defect but repeatedly stated no remedy was available. I attempted to bring the vehicle to dealerships, provided diagnostic scans and photos, sent multiple letters (including certified mail), and followed all escalation procedures. Despite this, FCA has denied a buyback, provided no safe alternative or loaner vehicle, and failed to respond to communications. Representatives have been inconsistent, unprofessional, and dismissive â including laughing during calls while I reported the defect and impending winter hazards. The defect remains unresolved, the vehicle is unsafe to operate, and FCAâs repeated denials and lack of commun
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the contact heard an abnormally loud knocking sound coming from the engine compartment. The START/STOP warning light was illuminated. The contact stated that while attempting to accelerate, the vehicle stalled. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed and determined that the head gasket had failed, causing coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.
Mileage: 130,000
Seat Belt Retraction
Powered vehicle rollaway
False Positive Automated Braking
Crash Related Fuel Tank Fires
FAN BLADE FAILURE (ENGINE COOLING FAN)
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.