Total Complaints
602 filings
JEEP GLADIATOR · model year
602 NHTSA complaints, 15 crash reports, and 7 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2020JEEPGLADIATOR carries 602 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 15 crashes, 12 fires, 10 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall Not Rated/5 rating, with 4/5 front crash, Not Rated/5 side crash, and 3/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 GLADIATOR is steering with 179 filings, followed by electrical system (151) and power train (50). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 7 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 1 investigation file overlapping the 2020 GLADIATOR, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
602 filings
Crashes Reported
15 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| STEERING | 179 |
| ELECTRICAL SYSTEM | 151 |
| POWER TRAIN | 50 |
| ENGINE | 42 |
| UNKNOWN OR OTHER | 32 |
| SUSPENSION | 32 |
| VISIBILITY/WIPER | 23 |
| SERVICE BRAKES | 16 |
| ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL | 11 |
| VEHICLE SPEED CONTROL | 10 |
| EXTERIOR LIGHTING | 10 |
| STRUCTURE:BODY | 9 |
| FUEL/PROPULSION SYSTEM | 9 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 5 |
| AIR BAGS | 3 |
POWER TRAIN:DRIVELINE:DRIVESHAFT
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator vehicles. The rear driveshafts may have been incorrectly assembled without grease in the monoblock joint.
POWER TRAIN:CLUTCH ASSEMBLY
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
SEAT BELTS
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.
POWER TRAIN:CLUTCH ASSEMBLY
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio di
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 10
POWER TRAIN:CLUTCH ASSEMBLY
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Jeep will not include my vehicle in the Instrument cluster failure because they predetermined which vin numbers were affected and did not include my 2020 Jeep Gladiator on the list. But my vehicle clearly has the electrical problem causing the center instrument cluster to not work and be blank. I cannot see how many miles I drove or how much gas is in the tank and cannot see anything outside of MPH and RPM.
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at various speeds, the instrument cluster failed to display the odometer or safety features as intended. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the instrument cluster needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Investigation: PE25014 (Electrical System) and NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Mileage: 56,000
Engine failure due to coolant leak: in December, 2025, vehicle was towed to dealership due to overheating engine. While driving home from work, Vehicle was exhibiting engine overheating including temperature warning lights, temperature gauge fluctuating from normal to extremely high, a strange sound coming from the front of the vehicle (almost like a fan was not working) and running rough, like a diesel idle. I immediately pulled the vehicle off to the side of the road & shut it off. (Fortunately engine didnât seize or exhibit these symptoms while I was on the highway just minutes before) I called dealership & they said it needed to be towed in. After having my vehicle for 10 days, Dealership stated thermostat needed to be replaced. Vehicle then exhibited same symptoms a few weeks later along with a check engine light, vehicle is returned to dealership. Dealership NOW tells me theyâve âseen enough of these to know that itâs most likely going to need a left side cylinder headâ
Front defroster only blows in the center and does not distribute air to the sides of the front windshield when the driver looks out.
The instrument panel completely failed It went blank with no warning Lost access to critical driving information It creates a serious safety risk There is a known recall for the same issue, but my VIN was excluded
Center lost all lighting, cannot see gas gauge, oil pressure, engine heat gauge and odometer reading. This is my 3rd complaint. Is there anything going on with this problem.
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at various speeds, the instrument panel flickered before going completely blank. The failure was intermittent, but the instrument panel permanently became blank. The contact called the independent mechanic where the vehicle was purchased and was informed that there were no recalls on the vehicle. The contact then called the NHTSA Hotline, and it was confirmed that the vehicle was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The contact was advised to contact the manufacturer for further assistance. The manufacturer was notified of the failure but offered no assistance. The contact then reached out to the independent mechanic, who then sent the vehicle to a local dealer, where the vehicle was repaired out of pocket. The failure mileage was approximately 28,000.
Mileage: 28,000
The digital gauge cluster went blank and does not display any important information. 32k vehicles have been issued a recall but my VIN was not included. I also heard that 90k+ other vehicles had the same problem but new recall was not issued.
I reported over a year ago that my center display went blank and is still blank. When I first reported the problem the first recalls came out on other gladiators but mine wasn't included in that recall. And still today every gladiator has been recalled except mine. I dont understand how older models and some 2020 and even new models have been recalled but mine still hasn't been. So here I am going on 2 years plus and nothing. Guessing how much gas is in my jeep is getting old especially since I paid so much for this vehicle. Its dangerous to drive since all your warnings and fuel is all on that display.
Instrument panel cluster has gone black. Checked fuses and they are well seated.
The contact's sister owns a 2020 Jeep Gladiator. While the contactâs sister was driving at an undisclosed speed, the instrument cluster went black. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and provided a complaint number. The contact researched online and related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The failure mileage was approximately 77,000.
Mileage: 77,000
The instrument dash cluster stopped working December 13, 2025. I notified the dealership immediately a thy scheduled for us to bring it in December 16, 2025. This is a safety concern because no warning would be visible, no gas gauge visible, no odometer availability either. I took it to the Jeep dealership we bought it from and they confirmed the faulty instrument dash cluster. Currently our Jeep Gladiator has been marked out of service since December 16, 2025. Files a Jeep claim and was assigned a Case Manager. Original quote for the part to become available was 45 days from December 17, 2025. Then supplier canceled the part order so the dealershipâs parts department placed another order with an ETA of March 3, 2026. Supplier canceled the order again and now thereâs no ETA but the part has been ordered. This is the 2nd major issue weâve had. June 28, 2024 the transmission went in this Jeep with less than 35000 miles on it.
Driving and center instrument cluster went blank. I can no longer see any digital display including but not limited to; gas, mileage, warning lights, digital speedometer, tire pressure...
One morning the instrumental cluster display would not display mileage, fuel capacity, temperature, or any notifications. The dealership inspected it for a blow fuse and a computer reset and determined the display shorted and would need to be replaced. I called FCA regarding a recall for this exact problem on 2020 Jeep gladiators and that this was a known safety issue released by nhtsa. I was told by FCA that this trim level was not included in this recall. My jeep Overlook was overlooked. Trim level deals with extras like heated seats not foundation electrical installation. The recall 30B is as follows: 5/8/2024ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Summary Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, âControls and Display
digital dash cluster became erratic then blacked out entirely. Restarting vehicle didn't help. Cannot see fuel gage nor safety alerts any more.
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at 30 MPH, the instrument panel turned black. The contact stated that the failure persisted upon restarting the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.
Mileage: 125,000
Instrument cluster gauge panel. It doesn't work, and other gladiator models have been recalled for the same issues. Issues with radio, have taken it in many times for same issues and nothing changed, wiring doesn't work properly under seats and on driver door. The green busbox was faulty from factory, can't have glove box in due to interfering with wires behide it.
Instrument cluster gauge panel. It doesn't work, and other gladiator models have been recalled for the same issues. Issues with radio, have taken it in many times for same issues and nothing changed, wiring doesn't work properly under seats and on driver door. The green busbox was faulty from factory, can't have glove box in due to interfering with wires behide it.
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen. The vehicle was taken to the dealer, where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were ordered, and the repair could take up to a month, depending on the origin of the parts. The contact related the failure to an unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.
Mileage: 86,000
The instrument panel cluster has gone blank. It was slowly going bad and eventually went out alltogether.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.