Total Complaints
3 filings
Jeep Cherokee · model year
2023 Jeep Cherokee
3 NHTSA complaints, 2 crash reports, and 1 recall campaign listed for this cohort. A VIN lookup is required to determine whether a specific vehicle has an unrepaired recall.
NHTSA overall rating
4 / 5 ★
New Car Assessment Program
- Complaints
- 3
- Recalls
- 1
The verdict
The 2023 Jeep Cherokee pairs top-quartile complaint standing with a strong NHTSA safety rating.
- Top 12%
- fewest complaints, own model years
- 4/5
- NHTSA overall rating
- 1
- recall campaign
The 2023JeepCherokee carries 3 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 2 crashes, 0 fires, 2 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 4/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
The most frequently selected component label in reports for the 2023 Cherokee is air bags with 1 filings, followed by power train (1) and parking brake (1). Complaint categories reflect owner reports and intake categorization; they do not establish a defect pattern or cause. This cohort has 1 NHTSA recall campaign listed below. Enter a VIN in NHTSA's official recall lookup to determine whether a specific vehicle has an unrepaired recall.
NHTSA currently has 1 investigation file overlapping the 2023 Cherokee. Owners comparing this cohort against neighboring years should read the complaint-by-year trend as report volume, not a causal diagnosis. Use the related-complaint feed and the official recall lookup when researching a specific vehicle.
3
Complaints
2
Crashes
0
Fires
2
Injuries
0
Deaths
- Front Crash 4.0 ★
- Side Crash 5.0 ★
- Rollover 4.0 ★
B+
PlainCars Safety Score
75/100
2023 Jeep Cherokee
PlainCars' own composite of NHTSA NCAP crash-test ratings and rollover-risk assessment, each dimension normalized against the federal scale or the full national model-year corpus. Not an official NHTSA figure, and not a substitute for a specific vehicle's VIN-level recall check.
NHTSA Overall Rating A-
4/5 ★
NHTSA New Car Assessment Program overall crash-test rating.
Front Crash A-
4/5 ★
Frontal barrier crash-test rating.
Side Crash A+
5/5 ★
Side barrier and pole crash-test rating.
Rollover Resistance A-
4/5 ★
Static stability factor + dynamic rollover test rating.
Rollover Risk F
16.9%
Lower than 32% of 2,516 rated model-years.
Crashes Reported
2 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
NHTSA NCAP overall: 4/5 - Strong NCAP rating
· Front: 4/5
· Side: 5/5
· Rollover: 4/5
Complaints by Component
| Component | Count |
|---|---|
| AIR BAGS | 1 |
| POWER TRAIN | 1 |
| PARKING BRAKE | 1 |
Recalls (1)
26V29000007/05/2026
POWER TRAIN
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Recent Complaints
20250212PARKING BRAKE
The contact owns a 2023 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle suddenly came to a complete stop, after which the contact became aware that the parking brake had engaged independently. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The brake warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic parking brake control module. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to provide the diagnostic result for the failure. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 54.
Mileage: 54
20241216CrashAIR BAGS
The contact owns a 2023 Jeep Cherokee. The contact stated that while reversing out of the garage the air bags were erroneously deployed. The contact indicated that six of the eight air bags in the vehicle deployed including the front driver and passenger air bags although no crash had initially occurred. The contact stated that after the air bags deployed the vehicle erroneously drove forward and crashed into the interior garage wall. The EMS and police were called to the scene and the contact was transported to the hospital. During the incident, the contact sustained a fractured right tibia, a chemical burn to the left leg and respiratory troubles due to inhalation of chemicals from the air bags. The vehicle was destroyed and towed to a collision center. The manufacturer and local dealer were notified of the failure. The vehicle was examined but the cause of the failure was unknown. A police report was taken at the scene. The failure mileage was 11,500.
Mileage: 11,500
20241216CrashPOWER TRAIN
The contact owns a 2023 Jeep Cherokee. The contact stated that while reversing out of the garage the air bags were erroneously deployed. The contact indicated that six of the eight air bags in the vehicle deployed including the front driver and passenger air bags although no crash had initially occurred. The contact stated that after the air bags deployed the vehicle erroneously drove forward and crashed into the interior garage wall. The EMS and police were called to the scene and the contact was transported to the hospital. During the incident, the contact sustained a fractured right tibia, a chemical burn to the left leg and respiratory troubles due to inhalation of chemicals from the air bags. The vehicle was destroyed and towed to a collision center. The manufacturer and local dealer were notified of the failure. The vehicle was examined but the cause of the failure was unknown. A police report was taken at the scene. The failure mileage was 11,500.
Mileage: 11,500
Compare 2023JeepCherokee to Similar Vehicles
NHTSA Investigations
Vehicle Safety Guides
Frequently Asked Questions
How many complaints does the 2023 Jeep Cherokee have?▼
The 2023 Jeep Cherokee has 3 NHTSA complaints, 2 crashes, 0 fires, 2 injuries, and 0 deaths reported.
What is the safety rating for the 2023 Jeep Cherokee?▼
The 2023 Jeep Cherokee received an overall NHTSA safety rating of 4/5, front crash rating of 4/5, side crash rating of 5/5, and rollover rating of 4/5.
Are there any recalls for the 2023 Jeep Cherokee?▼
Yes, the 2023 Jeep Cherokee has 1 recall(s). The most common affected component is POWER TRAIN. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2023 Jeep Cherokee?▼
The most-complained component for the 2023 Jeep Cherokee is AIR BAGS with 1 complaints. Other frequently reported areas include POWER TRAIN and PARKING BRAKE.
Is the 2023 Jeep Cherokee safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2023 Jeep Cherokee has an NHTSA safety rating of 4/5. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Data vintage: August 2026. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Every figure on PlainCars is rendered directly from NHTSA complaint and safety data, no number is typed in by an editor. This year-specific record is rendered from NHTSA ODI, recall, and NCAP rows for the 2023 Jeep Cherokee; no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of August 2026.
Read our methodology - how this data is sourced, computed, and verified.