Total Complaints
3 filings
JEEP CHEROKEE · model year
2023 JEEP CHEROKEE
3 NHTSA complaints, 2 crash reports for this specific cohort.
NHTSA overall rating
4 / 5 ★
New Car Assessment Program
The 2023JEEPCHEROKEE carries 3 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 2 crashes, 0 fires, 2 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 4/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2023 CHEROKEE is air bags with 1 filings, followed by power train (1) and parking brake (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 1 investigation file overlapping the 2023 CHEROKEE. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
3
Complaints
2
Crashes
0
Fires
2
Injuries
0
Deaths
- Front Crash 4.0 ★
- Side Crash 5.0 ★
- Rollover 4.0 ★
Crashes Reported
2 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
NHTSA NCAP overall: 4/5 — Strong NCAP rating
· Front: 4/5
· Side: 5/5
· Rollover: 4/5
Complaints by Component
| Component | Count |
|---|---|
| AIR BAGS | 1 |
| POWER TRAIN | 1 |
| PARKING BRAKE | 1 |
Recent Complaints
20250212PARKING BRAKE
The contact owns a 2023 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle suddenly came to a complete stop, after which the contact became aware that the parking brake had engaged independently. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The brake warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic parking brake control module. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to provide the diagnostic result for the failure. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 54.
Mileage: 54
20241216CrashAIR BAGS
The contact owns a 2023 Jeep Cherokee. The contact stated that while reversing out of the garage the air bags were erroneously deployed. The contact indicated that six of the eight air bags in the vehicle deployed including the front driver and passenger air bags although no crash had initially occurred. The contact stated that after the air bags deployed the vehicle erroneously drove forward and crashed into the interior garage wall. The EMS and police were called to the scene and the contact was transported to the hospital. During the incident, the contact sustained a fractured right tibia, a chemical burn to the left leg and respiratory troubles due to inhalation of chemicals from the air bags. The vehicle was destroyed and towed to a collision center. The manufacturer and local dealer were notified of the failure. The vehicle was examined but the cause of the failure was unknown. A police report was taken at the scene. The failure mileage was 11,500.
Mileage: 11,500
20241216CrashPOWER TRAIN
The contact owns a 2023 Jeep Cherokee. The contact stated that while reversing out of the garage the air bags were erroneously deployed. The contact indicated that six of the eight air bags in the vehicle deployed including the front driver and passenger air bags although no crash had initially occurred. The contact stated that after the air bags deployed the vehicle erroneously drove forward and crashed into the interior garage wall. The EMS and police were called to the scene and the contact was transported to the hospital. During the incident, the contact sustained a fractured right tibia, a chemical burn to the left leg and respiratory troubles due to inhalation of chemicals from the air bags. The vehicle was destroyed and towed to a collision center. The manufacturer and local dealer were notified of the failure. The vehicle was examined but the cause of the failure was unknown. A police report was taken at the scene. The failure mileage was 11,500.
Mileage: 11,500
Compare 2023JEEPCHEROKEE to Similar Vehicles
NHTSA Investigations
Frequently Asked Questions
How many complaints does the 2023 JEEP CHEROKEE have?▼
The 2023 JEEP CHEROKEE has 3 NHTSA complaints, 2 crashes, 0 fires, 2 injuries, and 0 deaths reported.
What is the safety rating for the 2023 JEEP CHEROKEE?▼
The 2023 JEEP CHEROKEE received an overall NHTSA safety rating of 4/5, front crash rating of 4/5, side crash rating of 5/5, and rollover rating of 4/5.
What are the most common problems with the 2023 JEEP CHEROKEE?▼
The most-complained component for the 2023 JEEP CHEROKEE is AIR BAGS with 1 complaints. Other frequently reported areas include POWER TRAIN and PARKING BRAKE.
Is the 2023 JEEP CHEROKEE safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2023 JEEP CHEROKEE has an NHTSA safety rating of 4/5. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.