JEEP CHEROKEE · model year

2014 JEEP CHEROKEE

3924 NHTSA complaints, 94 crash reports, and 13 active recalls for this specific cohort.

NHTSA overall rating

4 / 5 ★

New Car Assessment Program

The 2014JEEPCHEROKEE carries 3924 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 94 crashes, 34 fires, 69 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 4/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2014 CHEROKEE is power train with 1431 filings, followed by engine (511) and electrical system (431). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 13 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 1 investigation file overlapping the 2014 CHEROKEE. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

3924
Complaints
94
Crashes
34
Fires
69
Injuries
0
Deaths
2014 JEEP CHEROKEE — NHTSA crash-test profile NHTSA NCAP crash-test star ratings for the 2014 JEEP CHEROKEE. Overall composite: 4.0 of 5 stars across 3 safety dimensions. Front CrashSide CrashRollover 4.0 NHTSA NCAP of 5 stars
  • Front Crash 4.0 ★
  • Side Crash 5.0 ★
  • Rollover 4.0 ★
NHTSA overall 4.0/5 stars, with front-crash, side-crash and rollover ratings from standardized NCAP barrier and dynamic tests.

Total Complaints

3924 filings

Crashes Reported

94 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

Above median complaint volume — review patterns below.

NHTSA NCAP overall: 4/5 — Strong NCAP rating · Front: 4/5 · Side: 5/5 · Rollover: 4/5

Complaints by Component

ComponentCount
POWER TRAIN1431
ENGINE511
ELECTRICAL SYSTEM431
UNKNOWN OR OTHER279
FUEL/PROPULSION SYSTEM185
SERVICE BRAKES182
VEHICLE SPEED CONTROL178
STEERING117
ELECTRONIC STABILITY CONTROL (ESC)88
VISIBILITY/WIPER63
SUSPENSION61
STRUCTURE:BODY54
STRUCTURE49
AIR BAGS47
EXTERIOR LIGHTING42

Recalls (13)

15V04100028/01/2015

AIR BAGS:SIDE/WINDOW

Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.

15V46100023/07/2015

EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equip

15V39300022/06/2015

STRUCTURE:BODY:HATCHBACK/LIFTGATE

Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit

17V82400021/12/2017

EQUIPMENT

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers ma

18V33200017/05/2018

ELECTRICAL SYSTEM:WIRING

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler

19V44700013/06/2019

POWER TRAIN:AUTOMATIC TRANSMISSION

Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.

15V50900012/08/2015

VISIBILITY:WINDSHIELD WIPER/WASHER

Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).

16V52900012/07/2016

POWER TRAIN:AUTOMATIC TRANSMISSION

Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harnes

20V34300011/06/2020

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off,

23V33800011/05/2023

ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK

Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

16V59000010/08/2016

SEATS

Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.

14V29300004/06/2014

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and

14V39200002/07/2014

SUSPENSION:REAR:SHOCK ABSORBER

Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.

Recent Complaints

20260216POWER TRAIN

I was driving my 2014 Jeep latitude, on the interstate in Maine and the transmission just died. I barely could merge to the right to get out of the way of traffic going 70mph. There is a transmission recall on these isn't there?

20260214ELECTRICAL SYSTEM

I am reporting a failure of the remedy for Recall S55 (NHTSA 16V-529). The manufacturer’s authorized repair, a software-update only, failed to correct the underlying hardware defect in the transaxle jumper harness. As a result, the wires in the harness physically melted due to the high electrical resistance as stated in the S55 recall, which caused a total loss of motive power while driving and rendering the vehicle immobile. This created a significant crash risk as we were suddenly left completely immobile and stranded in the middle of busy traffic, not to mention a fire hazard. Prior to the total failure, the vehicle exhibited electrical symptoms including sporadic starting, locks locking and unlocking by itself, improper revolution, and harsh transmission shifting. In addition to the melted wires in the transaxle jumper harness, there is now oil pooling under the vehicle, signaling further critical damage caused from the recalled part's failure. In the aftermath we are now assess

20260213SERVICE BRAKES

My car is safely in my driveway. It only has 18,000 miles driven. It became stuck in wheel drive, greatly reducing my ability to drive the vehicle. The 2014 Cherokee is known for PTU failures in which the unit overheats or leaks fluid into the electronics, causing the system to lock in 4WD and display "Service 4WD" or "4WD System Unavailable". Will my dealership fix this problem under a past recall?

20260213STEERING

My car is safely in my driveway. It only has 18,000 miles driven. It became stuck in wheel drive, greatly reducing my ability to drive the vehicle. The 2014 Cherokee is known for PTU failures in which the unit overheats or leaks fluid into the electronics, causing the system to lock in 4WD and display "Service 4WD" or "4WD System Unavailable". Will my dealership fix this problem under a past recall?

20260121SERVICE BRAKES

In November 2025, I recently completed a recall repair to my 2014 Jeep Cherokee (NHSTA #XXX/Jeep #49A). I picked up my Jeep and parked it and did not drive it for several weeks. In December 2025, I rented my 2014 Jeep Cherokee on Turo and within the first 24hrs of driving, the renter contacted me and told me the electronic parking brake malfunctioned when the vehicle was parked, which prevented the car from further operation. I towed the car to a mechanic who confirmed the problem with malfunctioning electronic parking brake (EPB) due to water intrusion in the rear of the vehicle, who then isolated the EPB to enable vehicle operation, and referred me to the Jeep dealership for repair. I retrieved the vehicle and dropped it off at a local Jeep dealership for assessment and repair. The Jeep dealership has confirmed that there is significant water intrusion into the vehicle rear (likely from failing sunroof, as the headliner is also soaked and damaged), where water has collected behind th

20260121ELECTRICAL SYSTEM

In November 2025, I recently completed a recall repair to my 2014 Jeep Cherokee (NHSTA #XXX/Jeep #49A). I picked up my Jeep and parked it and did not drive it for several weeks. In December 2025, I rented my 2014 Jeep Cherokee on Turo and within the first 24hrs of driving, the renter contacted me and told me the electronic parking brake malfunctioned when the vehicle was parked, which prevented the car from further operation. I towed the car to a mechanic who confirmed the problem with malfunctioning electronic parking brake (EPB) due to water intrusion in the rear of the vehicle, who then isolated the EPB to enable vehicle operation, and referred me to the Jeep dealership for repair. I retrieved the vehicle and dropped it off at a local Jeep dealership for assessment and repair. The Jeep dealership has confirmed that there is significant water intrusion into the vehicle rear (likely from failing sunroof, as the headliner is also soaked and damaged), where water has collected behind th

20260120POWER TRAIN

The vehicle recently showed an error stating "Service 4WD" which appears to be a known issue with this model of vehicle. When checking the VIN number, it appears this particular vehicle is supposedly not one that has this issue. However with that being said, it is giving the code that is specifically has this issue. The cost to fix this totals more than $4,000 and is known to Chrysler. This vehicle should be covered under the known issue by the manufacturer.

20260109SERVICE BRAKES

I was at a stop took my foot off the break to put it on the gas and we started to move and all of a sudden my emergency brake came on and stopped my car and I could not get it to go and I was in traffic no warning lights nothing it just came on by itself

20260107POWER TRAIN

PTU is being replaced because the dealership said it is going to leave me without power to the wheels which can be extremely dangerous on interstate. Took my Cherokee in because the whining that I’ve been hearing for at least three years was getting louder. The component has not been inspected by the manufacturer yet but I’m waiting on a replacement part and is currently on back order and I’m without the vehicle for a prolonged period of time.

20251217POWER TRAIN

The Jeep has a drivetrain defect involving the transmission and power transfer unit (PTU) that has existed since purchase and has progressively worsened over the years. From early on, the vehicle intermittently hesitated when accelerating from a complete stop, followed by sudden surging or lunging forward. Symptoms were reported to a Jeep dealership early after purchase while under warranty. Their inspections did not identify a defect at that time. Over time, the condition worsened and became more frequent, including hesitation on takeoff, bucking, and abnormal behavior when maneuvering at low speeds or turning the steering wheel to full lock in parking lot. This occurs unpredictably and creates a dangerous situation when entering intersections, making left turns across traffic, or merging, because the vehicle does not accelerate when expected and then suddenly surges. The Jeep was taken to an independent mechanic. After inspection and a test drive, the mechanic stated the condition

Mileage: 106,038

20251217POWER TRAIN

The ptu has failed in my vehicle. When I bought the vehicle there was a 4x4 light on the dash but I was told that it needed to be just turned off by a jeep dealership. But I believe it actually was a symtom of the failing ptu. My vehicle sometimes goes into neutral when I try to pull off from a stop sign and then the vehicle kicks itself back into drive. My coolant and transmission temp rises the more I drive it and transmission seems to shift late or hard and sometimes prematurely sometimes it smells like burning electrical.

Mileage: 172,803

20251217UNKNOWN OR OTHER

The ptu has failed in my vehicle. When I bought the vehicle there was a 4x4 light on the dash but I was told that it needed to be just turned off by a jeep dealership. But I believe it actually was a symtom of the failing ptu. My vehicle sometimes goes into neutral when I try to pull off from a stop sign and then the vehicle kicks itself back into drive. My coolant and transmission temp rises the more I drive it and transmission seems to shift late or hard and sometimes prematurely sometimes it smells like burning electrical.

Mileage: 172,803

20251210ENGINE

The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was repaired under Emissions Recall U90; however, the contact stated that while driving at various speeds or while accelerating from a stop, the vehicle violently downshifted. The vehicle was taken to a local dealer, where it was diagnosed, and determined that a software update was needed. The vehicle was not repaired and was left at the local dealer. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

20251210POWER TRAIN

The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was repaired under Emissions Recall U90; however, the contact stated that while driving at various speeds or while accelerating from a stop, the vehicle violently downshifted. The vehicle was taken to a local dealer, where it was diagnosed, and determined that a software update was needed. The vehicle was not repaired and was left at the local dealer. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

20251209FUEL SYSTEM, GASOLINE

The contact owns a 2014 Jeep Cherokee. The contact stated that while attempting to refuel the vehicle, the EVAP system had failed, causing the fuel nozzle to constantly shut off while fueling. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the fuel system located inside the fuel tank was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an Extended Warranty Coverage related to the failure. The failure mileage was 110,000.

Mileage: 110,000

20251208ENGINE

November 20 I took my car to Seattle jeep to comply with a NHTSA recall (U90).Few days latter when they finish the repair they created a new problem with the transmission.Now I have a rough or abrupt transmission shifting like being rear ended.The dealer told me: the manufacturer need to fix it because of some flaws in the software calibration or it’s internal components. Seattle jeep it won’t take responsibility for

20251208UNKNOWN OR OTHER

November 20 I took my car to Seattle jeep to comply with a NHTSA recall (U90).Few days latter when they finish the repair they created a new problem with the transmission.Now I have a rough or abrupt transmission shifting like being rear ended.The dealer told me: the manufacturer need to fix it because of some flaws in the software calibration or it’s internal components. Seattle jeep it won’t take responsibility for

20251203POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

The contact owns a 2014 Jeep Cherokee. The vehicle was serviced under Manufacturer Recall Number: U90 (Catalyst Efficiency Recall). However, recently, there was an abnormal knocking sound coming from the rear of the vehicle while driving. The vehicle was taken to the dealer, where it was diagnosed with transmission valve failure. The dealer refused to repair the vehicle and referred the contact to the manufacturer for assistance with the software update. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

20251202POWER TRAIN

I have reported this before and I am reporting once again as it is a very serious safety hazard. Vehicle: 2014 Jeep Cherokee Limited Component/System: Power Train – Transfer Case / Drivetrain (4WD/AWD System) I am submitting this complaint to report a recurring and potentially hazardous malfunction involving the transfer case on my 2014 Jeep Cherokee Limited. The vehicle exhibits multiple symptoms consistent with transfer case failure, including intermittent grinding and clunking noises from the drivetrain, jerking and binding during acceleration or low-speed turns, and difficulty engaging or maintaining 4WD/AWD modes. The vehicle has also displayed dashboard warnings such as “Service 4WD” and “4WD Temporarily Unavailable.” At times, vibration can be felt through the floorboard at highway speeds, and the vehicle has intermittently lost power to either the front or rear wheels. These issues pose a significant safety concern. The inconsistent torque delivery causes unpredic

20251130POWER TRAIN

While driving, the vehicle shifts itself into neutral and goes into a limp mode with no power. Almost caused a serious accident going 70 mph when it shifted itself into neutral

Compare 2014JEEPCHEROKEE to Similar Vehicles

NHTSA Investigations

Frequently Asked Questions

How many complaints does the 2014 JEEP CHEROKEE have?
The 2014 JEEP CHEROKEE has 3924 NHTSA complaints, 94 crashes, 34 fires, 69 injuries, and 0 deaths reported.
What is the safety rating for the 2014 JEEP CHEROKEE?
The 2014 JEEP CHEROKEE received an overall NHTSA safety rating of 4/5, front crash rating of 4/5, side crash rating of 5/5, and rollover rating of 4/5.
Are there any recalls for the 2014 JEEP CHEROKEE?
Yes, the 2014 JEEP CHEROKEE has 13 recall(s). The most common affected component is AIR BAGS:SIDE/WINDOW. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2014 JEEP CHEROKEE?
The most-complained component for the 2014 JEEP CHEROKEE is POWER TRAIN with 1431 complaints. Other frequently reported areas include ENGINE and ELECTRICAL SYSTEM.
Is the 2014 JEEP CHEROKEE safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2014 JEEP CHEROKEE has an NHTSA safety rating of 4/5. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.