Total Complaints
45 filings
INFINITI QX60 · model year
45 NHTSA complaints, and 3 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2023INFINITIQX60 carries 45 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 3 fires, 10 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 4/5 front crash, 5/5 side crash, and Not Rated/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2023 QX60 is unknown or other with 7 filings, followed by electrical system (6) and engine (5). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 3 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 7 investigation files overlapping the 2023 QX60. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
45 filings
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| UNKNOWN OR OTHER | 7 |
| ELECTRICAL SYSTEM | 6 |
| ENGINE | 5 |
| FUEL/PROPULSION SYSTEM | 4 |
| POWER TRAIN | 3 |
| SERVICE BRAKES | 2 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 2 |
| VISIBILITY/WIPER | 2 |
| STRUCTURE:BODY | 2 |
| SEATS | 2 |
| SEAT BELTS | 1 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 1 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 1 |
| BACK OVER PREVENTION: WARNINGS | 1 |
| STEERING | 1 |
SEATS:MID/REAR ASSEMBLY
Nissan North America, Inc. (Nissan) is recalling certain 2023 Infiniti QX60 vehicles. The second-row adjustable seat may extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in the correct position.
SEATS:CRITICAL FASTENERS
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.
EXTERIOR LIGHTING:LIGHTING CONTROL MODULE
Nissan North America, Inc. (Nissan) is recalling certain 2022-2024 Infiniti QX60 vehicles. When driving at certain high speeds, the Adaptive Front-Light System (AFS) may incorrectly adjust the headlights downward.
Sunroof Shattered into pieces without any object collision with Dealer refusing to change even though it was under warranty even though it was not due to any external object hitting or nothing. just shattering.
I've had multiple instances of electrical "shorts" with the vehicle resulting in the sonar system setting off warnings while driving on the highway and having to be replaced twice; the driver mirror shorted and had to be replaced; for a period of months, I would put my belongings in the passenger seat of my vehicle and by the time I got to the driver side of the vehicle, it would lock on me, or I would put it in the back seat, and by the time I exited the driver's side door, the back left door would lock on me (fortunately it was just a work bag and not a child) because the left door lock shorted; and various components of the trunk have shorted on multiple occasions causing the trunk to open a few inches and then snap shut. I have videos of the foregoing in addition to the attached documentation.
The vehicle will randomly lurch forward quite a few inches after being placed in park - and even after the door has been opened, regardless of whether the car is parked on flat ground or on an incline, and regardless of whether the emergency brake is engaged. I have noticed this predominantly when backing into a parking spot and then having to shift from reverse to park. I reverse into a parking spot in a parking garage daily and have to ensure that no people or cars are walking/driving by before I put my car in park, which is both unsafe and ridiculous. The dealer could not replicate the issue when they looked at the car so nothing was done. Invoice is attached and video evidence can be provided upon request.
Power button works from third row when pushed. Even with weight in the seat the middle row can move freely on the track.
This vehicle has ~43k miles and in the shop 3 times. Once I had computer issues and was replaced, and twice now to replace the fuel pump. First instance, I was at a stop sign and tried to accelerate but the car wouldn't move. It was like it was in neutral but was in drive. I had to shut car down, restart and was able to get to the dealership. Second time, I left work driving ~73 mph on [XXX] in Jacksonville Florida when out of nowhere I could feel the gas not taking. I then got a flashing message across my dashboard several times that said "Engine Stalled" . Imagine the fear in the middle of the highway and essentially having no gas power. Fortunately, since I was leaving at noon, it was not rush hour and fortunately this occurred right before an exit. I was able to remain calm and not panic and get over two lanes in time to pull off to an exit ramp all the while de-accelerating until I landed in the grass off the exit ramp. I cross [XXX] every day for work and cars losing pow
We leased a 2023 Infiniti QX60 in May 2023. After the birth of our third child recently in 2025, we discovered that when two car seats are installed in the second row using seat belts (as required), the seats cannot be flipped forward. This makes the third row completely inaccessible without removing the children and car seats each time, our children in the second row would also have to be forward facing to allow room for our car seat in the rear. Which each child at this point is rear facing and under 50lbs. Our child in the third row cannot enter and exit safely, and we cannot verify if he is buckled in correctly. In the event of an emergency, this poses a serious safety risk. The vehicleâs configuration is not suitable for safe transport of three children using car seats, which is a typical use case for this type of family vehicle.
We leased a 2023 Infiniti QX60 in May 2023. After the birth of our third child recently in 2025, we discovered that when two car seats are installed in the second row using seat belts (as required), the seats cannot be flipped forward. This makes the third row completely inaccessible without removing the children and car seats each time, our children in the second row would also have to be forward facing to allow room for our car seat in the rear. Which each child at this point is rear facing and under 50lbs. Our child in the third row cannot enter and exit safely, and we cannot verify if he is buckled in correctly. In the event of an emergency, this poses a serious safety risk. The vehicleâs configuration is not suitable for safe transport of three children using car seats, which is a typical use case for this type of family vehicle.
While driving my qx60 with my wife and 8month baby inside, car stalled twice on feb 15th and March 22nd , felt like it had an empty fuel tank , car stopped in traffic , had to pull baby, my wife and I to shoulder and leave vehicle stopped in traffic with emergency lights on ,call for a tow truck , car would start and die immediately , car only has 21000 miles Check engine light on with codes : P0090 Fuel Pressure Regulator 1 Control Circuit P0087 Fuel Rail/System Pressure Too Low Went to local dealership and service agent mentioned it was fuel pump,that many of these pumps are going bad for these new cars, I also research online forums and this seems to be an issue with the fuel pump on these cars. The replaced my fuel pump today March 31st , but not sure if they use same defective pump , probably since they wonât say I contacted Infiniti consumer affairs and file a case ,mainly asking what is Infiniti doing regarding all these fuel pumps that are failing? , is the same fuel
The contact owns a 2023 Infiniti QX60. The contact stated that while driving approximately 15 MPH, the message to "Pull Over Safely" was displayed and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was later towed to the local dealer who diagnosed that the starter and electric fuel pump were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 38,000.
Mileage: 38,000
The contact owns a 2023 Infiniti QX60. The contact stated that while driving approximately 15 MPH, the message to "Pull Over Safely" was displayed and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was later towed to the local dealer who diagnosed that the starter and electric fuel pump were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 38,000.
Mileage: 38,000
Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued
Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued
Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued
The side view mirrors slowly tilt up when the vehicle is running and snap back to the bottom position. This occurs on both the driver and passenger side mirrors. This occurs when the vehicle is parked as well as when in motion. It appears to occur more often after a carwash or rain.
I have brought my Infiniti QX60 in twice related to sterp & Bluetooth for hands free phone calls. They first did a firmware upgrade. I have had intermittent problems and reported to them. I actually had same model as a loaner they gave me and radio and Bluetooth phone connection would not work. I drove to the dealership and showed them. They have put the blame on my new Samsung phone as causing these issues. Asked to explain and they couldn't. They would not change out control boards so get radio and hands free phone calls as I drive many miles a month.
My 2023 Infiniti QX60 Autograph model caught fire in the engine in my driveway while parked on Thursday, [XXX] at approximately [XXX] EST. Fire department was dispatched and fire marshal completed a report. There were no warnings or indications prior to the fire. My vehicle had been parked in my driveway since approximately 12:40 pm EST the same day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My 2023 Infiniti QX60 Autograph model caught fire in the engine in my driveway while parked on Thursday, [XXX] at approximately [XXX] EST. Fire department was dispatched and fire marshal completed a report. There were no warnings or indications prior to the fire. My vehicle had been parked in my driveway since approximately 12:40 pm EST the same day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My 2023 Infiniti QX60 Autograph model caught fire in the engine in my driveway while parked on Thursday, [XXX] at approximately [XXX] EST. Fire department was dispatched and fire marshal completed a report. There were no warnings or indications prior to the fire. My vehicle had been parked in my driveway since approximately 12:40 pm EST the same day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On two occasions driving new 2023 QX60, the engine stalled while driving. Vehicle lost all acceleration capability. The system message: stop car, engine stall. Press break and start button. What we noticed is that both times, the engine stalled after the car had been sitting running idle for a period of time.
On two occasions driving new 2023 QX60, the engine stalled while driving. Vehicle lost all acceleration capability. The system message: stop car, engine stall. Press break and start button. What we noticed is that both times, the engine stalled after the car had been sitting running idle for a period of time.
Complete loss of motive power due to engine failure
Occupant Classification System Failure
Improper Frontal Air Bag Deployment
Steering column separation
Collision Mitigation System Malfunction
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.