Total Complaints
2 filings
INFINITI M · model year
2004 INFINITI M
2 NHTSA complaints for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2004INFINITIM carries 2 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2004 M is fuel system, gasoline with 2 filings. Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 7 investigation files overlapping the 2004 M. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
2
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| FUEL SYSTEM, GASOLINE | 2 |
Recent Complaints
20120302FUEL SYSTEM, GASOLINE
AFTER APPROX. 60,000 MILES I BEGAN TO STALL OUT. THIS HAPPENED 2 TIMES BEFORE I COMPLETELY FIGURED OUT THAT I WAS OUT OF GAS BUT YET MY FUEL GAUGE READ HALF A TANK OR MORE. AFTER STALLING A 3RD TIME AND FOUND OUT THAT IT WAS MISREADING THE FUEL LEVEL AND LUCKILY I HAD PURCHASED A GAS JUG TO CARRY IN MY TRUNK AT ALL TIMES. INFINITI REFUSED TO GIVE ME A FREE EVALUATION, $140 COST, AND I ENDED UP HAVING THE SENDING UNIT REPLACED 700$ PLUS IN REPAIR. AFTER ALL THIS THE CAR HAD THE SAME PROBLEMS. DURING THESE TIMES IN STALLED I WAS ON A MAJOR BRIDGE IN NORTHERN NEW JERSEY. IN PANIC I TRIED TO GET ONTO THE SHOULDER AND FEEL MY CAR SEAT MY ALSO BE OFF-ALIGNMENT NOW DUE TO TRYING TO JERK MY BODY AROUND TO SEE TRAFFIC COMING ON THE BRIDGE WHEN MY CAR COMPLETELY STOPPED. I NOW HAVE A CAR THAT STILL NEEDS A NEAR INSTRUMENT CLUSTER, AND MAYBE A BROKEN DRIVER'S SEAT. I SPEND APPROX. $1200-$1500 IN TOWING/REPAIRS/GAS AND MANY MORE IN HEADACHES.TO MAKE MATTERS WORSE THE WHEN I STALLED I HAD TO LEA
Mileage: 60,000
20120130FUEL SYSTEM, GASOLINE
GAS GAUGE ASSEMBLY WAS GIVING INCORRECT AMOUNT OF FUEL IN THE TANK. I RAN OUT OF GAS AND WAS STRANDED BACK IN 2009. HAD INFINITI REPLACE AND FIXED THE UNIT. NOW TWO YEARS AND ABOUT 20K MILES LATER THE FUEL GAUGE ASSEMBLY IS NOT WORKING AGAIN AS CONFIRMED BY INFINITI SERVICE TODAY (1/30/2012). I'VE READ MANY POST WHERE THIS SEEMS TO BE AN ISSUE WITH THE 2003-2004 M45 MODELS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Mileage: 62,000
Compare 2004INFINITIM to Similar Vehicles
NHTSA Investigations
PE23023Preliminary EvaluationClosed
Complete loss of motive power due to engine failure
RQ15001Recall QueryClosed
Occupant Classification System Failure
PE15001Preliminary EvaluationClosed
Improper Frontal Air Bag Deployment
PE14034Preliminary EvaluationClosed
Steering column separation
PE12022Preliminary EvaluationClosed
Collision Mitigation System Malfunction
Frequently Asked Questions
How many complaints does the 2004 INFINITI M have?▼
The 2004 INFINITI M has 2 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What are the most common problems with the 2004 INFINITI M?▼
The most-complained component for the 2004 INFINITI M is FUEL SYSTEM, GASOLINE with 2 complaints. Other frequently reported areas include various components.
Is the 2004 INFINITI M safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.