Total Complaints
407 filings
HYUNDAI SONATA · model year
407 NHTSA complaints, 50 crash reports, and 7 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2002HYUNDAISONATA carries 407 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 50 crashes, 9 fires, 65 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2002 SONATA is structure:frame and members with 53 filings, followed by suspension (50) and air bags (23). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 7 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 37 investigation files overlapping the 2002 SONATA, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
407 filings
Crashes Reported
50 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| STRUCTURE:FRAME AND MEMBERS | 53 |
| SUSPENSION | 50 |
| AIR BAGS | 23 |
| STEERING | 19 |
| ELECTRICAL SYSTEM | 17 |
| STRUCTURE:BODY | 14 |
| AIR BAGS:FRONTAL | 13 |
| FUEL SYSTEM, GASOLINE | 13 |
| AIR BAGS:SIDE/WINDOW | 12 |
| UNKNOWN OR OTHER | 11 |
| STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS | 10 |
| WHEELS | 8 |
| SERVICE BRAKES, HYDRAULIC | 7 |
| LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 6 |
| VEHICLE SPEED CONTROL | 6 |
FUEL SYSTEM, GASOLINE:STORAGE
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 301, "FUEL SYSTEM INTEGRITY" A VALVE ON THE FUEL TANK ASSEMBLY MAY NOT CLOSE PROPERLY. IF A VEHICLE ROLLS OVER AND THE FUEL TANK ASSEMBLY VALVE IS NOT PROPERLY CLOSED, FUEL SPILLAGE MAY OCC
AIR BAGS:SIDE/WINDOW
ON CERTAIN PASSENGER VEHICLES, THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SIDE IMPACT AIR BAG SATELLITE SENSORS MAY BE TOO SENSITIVE TO SOME LATERAL ACCELERATIONS THAT ARE NOT CAUSED BY SIDE IMPACTS TO THE VEHICLE, SUCH AS FORCEFULLY SLAMMING A DOOR CLOSED.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
HYUNDAI IS RECALLING 91,350 MY 2002-2003 HYUNDAI SONATA VEHICLES. REPEATED USE OF THE INTERIOR DOOR HANDLE MAY CAUSE WEAR OF THE CHROME PLATE. IF THE TOP EDGE OF THE HANDLE HAS VERY THIN CHROME PLATING, THAT PORTION OF THE PLATING MAY WEAR AWAY MORE EASILY THAN MORE THICKLY PLATED AREAS AS THE DOO
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH A TRACTION CONTROL SYSTEM (TCS), IF THE T125/70D-15 COMPACT SPARE TIRE IS INSTALLED ON A FRONT WHEEL POSITION, THE TCS MAY INADVERTENTLY ACTIVATE BEGINNING AT SPEEDS OF 20 MPH.
SUSPENSION
HYUNDAI IS RECALLING 188,282 MY 2001-2004 SONATA AND MY 2001-2004 XG300 AND XG350 VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, O
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
SOME PASSENGER VEHICLES CONTAIN A FUEL TANK ASSEMBLY VALVE THAT MAY NOT CLOSE PROPERLY. IF A VEHICLE WITH A FUEL TANK ASSEMBLY VALVE THAT IS NOT PROPERLY CLOSED WERE TO ROLL OVER, FUEL SPILLAGE MAY OCCUR.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
HYUNDAI IS RECALLING 82 MODEL YEAR 2002-2003 SONATA VEHICLES. REPEATED USE OF THE INTERIOR DOOR HANDLE MAY CAUSE WEAR OF THE CHROME PLATING. IF THE TOP EDGE OF THE HANDLE HAS VERY THIN CHROME PLATING THAT PORTION OF THE PLATING MAY WEAR AWAY MORE EASILY THAN MORE THICKLY PLATED AREAS AS THE DOOR HA
I purchased a 2002 Hyundai Sonata from a private seller who represented the car had about 40,000â45,000 miles. However, diagnostics from OâReilly Auto Parts showed 278,000 miles, and Hyundaiâs system confirmed over 302,000 miles. The title is marked âmileage exempt,â and the seller is not the same person listed on the title, suggesting title jumping. I have repair invoices, diagnostic records, and screenshots of the original advertisement. I believe this constitutes odometer tampering and misrepresentation.
The contact owns a 2002 Hyundai Sonata. The contact stated that while his girlfriend was driving at a slow speed, the sub frame snapped and fractured the axle. The vehicle was towed to an independent mechanic, and the contact was made aware of NHTSA Campaign Number: 09V124000 (Suspension). The vehicle was towed to the local dealer, who confirmed that the part had been discontinued. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the part had been discontinued. No additional assistance was provided. The failure mileage was approximately 86,000.
Mileage: 86,000
The contact owns a 2002 Hyundai Sonata. The contact stated while driving approximately 15 MPH and slowing for a right turn, the contact heard an abnormal popping sound coming from the front end of the vehicle. The contact was in the middle of the turn when the vehicle lost motive power. The contact stated that the engine was still running, but the vehicle was not responding as needed. The contact turned off the vehicle and observed that the passengerâs side control arm had detached and fallen onto the street. The contact had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined that the entire front end was extremely corroded. The contact was informed that the vehicle was not drivable. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 09V124000 (Suspension). The failure mileage was approximately 204,000.
Mileage: 204,000
The contact owns a 2002 Hyundai Sonata. The contact stated while driving at an undisclosed speed, the vehicle was shaking and made abnormal sounds. The vehicle then lost motive power. The vehicle was towed to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 09V124000 (Suspension) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.
Mileage: 145,000
Made right hand turn passenger wheel cocked dead stop. When checked out was told sub frame rust apart on passenger side.
Made right hand turn passenger wheel cocked dead stop. When checked out was told sub frame rust apart on passenger side.
YOU DID A RECALL A NUMBER OF YEARS AGO ON THE CHROME ON THE INTERIOR DOOR HANDLES PEELING OFF AND BEING HAZARDOUS. NOW THE SAME THING IS HAPPENING TO THE CHROME ON THE GEAR SHIFT HANDLE. IT IS VERY SHARP AND HAS MADE MINOR CUTS TO THE RIGHT HAND WHILE SHIFTING THE VEHICLE. THE VEHICLE WAS STATIONARY. IT IS AN ONGOING PROBLEM AS THE CHROME KEEPS PEELING OFF A LITTLE AT A TIME.
Mileage: 148,000
ON NOVEMBER 30, 2020 AFTER SHOPPING IN FOOD STORE, STARTING THE CAT AND COMING OUT OF A PARKING LOT AND DRIVING THE CAR FORWARD, I SMELL SOMETHING BURNING. STOP & OPEN THE FRONT HOOD AND SAW SMOKE COMING OUT OF THE AIR FILTER HOUSING AND STARTED TO BURN. SOMEBODY HELPED AND PUT OUT THE FIRE WITH A FIRE EXTINGUISHER. THE CAR WAS RUNNING HOOD AND MY DAILY DRIVER BEFORE THE INCIDENT.
Mileage: 77,000
ON NOVEMBER 30, 2020 AFTER SHOPPING IN FOOD STORE, STARTING THE CAT AND COMING OUT OF A PARKING LOT AND DRIVING THE CAR FORWARD, I SMELL SOMETHING BURNING. STOP & OPEN THE FRONT HOOD AND SAW SMOKE COMING OUT OF THE AIR FILTER HOUSING AND STARTED TO BURN. SOMEBODY HELPED AND PUT OUT THE FIRE WITH A FIRE EXTINGUISHER. THE CAR WAS RUNNING HOOD AND MY DAILY DRIVER BEFORE THE INCIDENT.
Mileage: 77,000
REAR SUBFRAME RUSTED AWAY AND TRAILING ARMS BOTH FELL OFF. WAS TRAVELING AND WHEN I WAS MAKING A LEFT TURN THE RIGHT TRAILING ARM BROKE OFF AND INSTANTLY MADE THE CAR ALMOST SWERVE OFF THE ROAD. I CONTINUED HOME A BLOCK FURTHER AND LOOKED TO SEE THE DAMAGE. RIGHT SIDE TRAILING ARM COMPLETELY DETACHED AND THE LEFT SIDE BARELY HANGING ON. SENT TO HYUNDAI TO HAVE LOOKED AT AND GIVEN A QUOTE. NOTHING YET...
Mileage: 179,000
MY ROOMMATE GOT INTO A T BONE TYPE ACCIDENT SHE WAS GOING AT LEAST 25MPH AND THE AIR BAG DID NOT DEPLOY BUT IT HIT HARD ENOUGH TO RIP THE CORE SUPPORT OFF, WE HAVE PICTURES. SHE DID NOT TAKE THE AMBULANCE BUT SHE'S WILL PROBABLY GO TO THE ER LATER
Mileage: 200,000
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE EXITING THE FREEWAY AT APPROXIMATELY 45 MPH, THE PASSENGER SIDE AXLE FAILED AND DAMAGED THE WHEEL WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TOWED TO MALLOY HYUNDAI (1880 OPITZ BLVD, WOODBRIDGE, VA 22191, (703) 490-8170) FOR ANOTHER DIAGNOSTIC TEST, BUT THE RESULTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.
Mileage: 155,000
GAS TANK WILL NOT NORMALLY ACCEPT GAS AND CLICKS OFF EVERY 5 CENTS WORTH THAT IS PUMPED. AFTER 3 GALLONS AND 15 MINUTES LATER, THE TANK SPITS OUT THE GAS. THIS PROBLEM IS SO CHRONIC THE ATTENDANTS AT COSTCO GAS TOLD ME MANY SONATAS HAVE THIS ISSUE. RECALL OR CLASS ACTION LAWSUIT?
Mileage: 171,000
I PURCHASED THIS 2002 HYUNDAI SONATA AND HAD IT INSPECTED IN PENNSYLVANIA, THE VEHICLE FAILS DUE TO ROTTED/RUSTED OUT FRONT SUBFRAME, THIS COMPONENT WAS SUPPOSED TO BE REPLACED UNDER RECALL NHTSA CAMPAIGN ID NUMBER : 09V124000, MANUFACTURER CAMPAIGN NUMBER: 089 HOWEVER HYUNDAI SAID IT WAS INSPECTED AND RECALL WAS CLOSED.
Mileage: 111,000
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE FELL THROUGH THE CRADLE ASSEMBLY AND CRUSHED THE AXLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. PRIOR TO THE FAILURE, THE CONTACT HEARD A LOT OF SQUEAKING WHILE DRIVING VARIOUS SPEEDS AND MAKING TURNS. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 155,000.
Mileage: 155,000
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE FELL THROUGH THE CRADLE ASSEMBLY AND CRUSHED THE AXLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. PRIOR TO THE FAILURE, THE CONTACT HEARD A LOT OF SQUEAKING WHILE DRIVING VARIOUS SPEEDS AND MAKING TURNS. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 155,000.
Mileage: 155,000
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE MAKING A RIGHT TURN, THE CONTACT HEARD AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE STARTED TO WOBBLE AND THEN STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED LANCASTER HYUNDAI AT (866) 528-2534 (LOCATED AT 5260 MAIN ST, EAST PETERSBURG, PA 17520) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ALSO INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 127,028.
Mileage: 127,028
PAINT IS FLAKING OFF OF ALL THE DOOR HANDLES ON MY 2001 SONATA GOLD COLOR. WHEN IT WAS ONLY HAPPENING ON ONE DOOR, MY DEALER SAID IT WAS NOT THERE PROBLEM. NOW THAT IT IS HAPPENING ON ALL OF THEM, IT IS OBVIOUS TO ME THAT IT IS A DEFECT. HAS ANYONE ELSE HAD THIS PROBLEM AND COULD THEY GET IT RESOLVED?
Mileage: 40,000
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT PREMATURE RUST AND CORROSION OCCURRED ON THE FRONT SUBFRAME. THE RUST WENT THROUGH THE FRONT SUBFRAME, CAUSING IT TO FRACTURE. THE VEHICLE WAS SERVICED BY CHECKERED FLAG HYUNDAI (3033 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (757) 687-3462) FOR NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION). THE DEALER HAD TO DISASSEMBLE THE VEHICLE. OTHER PARTS WERE DAMAGED. THE DEALER REFUSED TO REPLACE THE DAMAGED PARTS AND STATED THAT THEY WOULD ONLY SERVICE THE RECALL, WHICH WAS COMPLETED. ALSO, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V317000 (LATCHES/LOCKS/LINKAGES). THE CONTACT WAS NOT NOTIFIED BY THE MANUFACTURER OF THE TWO RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE PARTS WERE DAMAGED FROM THE COMPLETION OF THE RECALL REPAIR. THE MANUFACTURER REFUSED TO PROVIDE COVERAGE FOR THE REPLACEMENT OF THE DAMAGED PARTS, STATING THAT THE DEALER PROVIDED THE REMEDY FOR THE RECALL REPAIR. THE DEALER AND TH
Mileage: 94,724
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT PREMATURE RUST AND CORROSION OCCURRED ON THE FRONT SUBFRAME. THE RUST WENT THROUGH THE FRONT SUBFRAME, CAUSING IT TO FRACTURE. THE VEHICLE WAS SERVICED BY CHECKERED FLAG HYUNDAI (3033 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (757) 687-3462) FOR NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION). THE DEALER HAD TO DISASSEMBLE THE VEHICLE. OTHER PARTS WERE DAMAGED. THE DEALER REFUSED TO REPLACE THE DAMAGED PARTS AND STATED THAT THEY WOULD ONLY SERVICE THE RECALL, WHICH WAS COMPLETED. ALSO, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V317000 (LATCHES/LOCKS/LINKAGES). THE CONTACT WAS NOT NOTIFIED BY THE MANUFACTURER OF THE TWO RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE PARTS WERE DAMAGED FROM THE COMPLETION OF THE RECALL REPAIR. THE MANUFACTURER REFUSED TO PROVIDE COVERAGE FOR THE REPLACEMENT OF THE DAMAGED PARTS, STATING THAT THE DEALER PROVIDED THE REMEDY FOR THE RECALL REPAIR. THE DEALER AND TH
Mileage: 94,724
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.