2019 HONDA CIVIC HATCHBACK

The contact owns a 2019 Honda Civic Hatchback. The contact stated while driving 70 MPH, the steering wheel failed to turn in the intended direction. The contact stated the failure had occurred at various speeds. In addition, the contact stated the failure was persistent. The vehicle was taken to the dealer where it was diagnosed with power steering control module (PSCM) failure. The contact was informed that the power steering control module needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000. The VIN was unavailable.

Mileage: 55,000

The contact owns a 2019 Honda Civic Hatchback. The contact stated while driving 70-75 MPH, the Hill Assist system and several other unknown warning lights were illuminated, and the vehicle lost motive power. The contact was able to veer to the edge of the shoulder of the road, where the engine turned off independently. The contact stated that the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed with fuel pump failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 20V314000 (Fuel System, Gasoline). No further assistance was provided. The failure mileage was approximately 140,000.

Mileage: 140,000

The contact owns a 2019 Honda Civic Hatchback. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Larry Hopkins (1048 W El Camino Real, Sunnyvale, CA 94087); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.