Total Complaints
227 filings
GMC ENVOY XL · model year
227 NHTSA complaints, 8 crash reports, and 1 active recall for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2004GMCENVOY XL carries 227 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 8 crashes, 10 fires, 10 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2004 ENVOY XL is electrical system with 44 filings, followed by electrical system: instrument cluster/panel (37) and fuel system, gasoline (15). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 2 investigation files overlapping the 2004 ENVOY XL. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
227 filings
Crashes Reported
8 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 44 |
| ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL | 37 |
| FUEL SYSTEM, GASOLINE | 15 |
| POWER TRAIN | 10 |
| VEHICLE SPEED CONTROL | 9 |
| FUEL/PROPULSION SYSTEM | 8 |
| ENGINE AND ENGINE COOLING | 7 |
| AIR BAGS | 7 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 6 |
| ENGINE | 5 |
| EQUIPMENT | 4 |
| VISIBILITY | 4 |
| EXTERIOR LIGHTING | 4 |
| EXTERIOR LIGHTING:TURN SIGNAL | 3 |
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 3 |
EXTERIOR LIGHTING:BRAKE LIGHTS
ON CERTAIN SPORT UTILITY VEHICLES, VIBRATION AND HEAT MAY CAUSE THE TAIL LAMP/STOP LAMP BULB TO LOOSEN IN ITS SOCKET. IF THIS OCCURS, THE BULB MAY FLICKER AND EVENTUALLY BECOME INOPERATIVE.
The contact owns a 2004 GMC Envoy XL. The contact stated while driving approximately 45 MPH, the accelerator pedal was depressed, and the vehicle stalled. Additionally, the vehicle failed to restart, with several unknown warning lights illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and suggested that the vehicle be inspected by a local dealer. The failure mileage was unknown.
I WAS DRIVING BACK HOME, PULLED IN MY DRIVEWAY, PUT THE VEHICLE IN PARK AND WHEN I RELEASED THE BRAKE PEDAL THE VEHICLE JUMPED AND TOOK OFF IN REVERSE. I MISSED HITTING MY WIFE BY INCHES. I STOPPED AND RESTARTED THE VEHICLE. IT WOULD NOT START. I TRIED TO PUSH THE BUTTON ON THE SHIFTER.I INTERNET SEARCHED IT WAS SAID TO BE THE LOCKOUT DEVISE. I INSPECTED THE TRANS AND FOUND THE CABLE THAT COME FROM THE SHIFTER TO THE TRANS WAS OFF AND TRANS BRACKET WAS WORN FROM USE. IF IT HAPPENED IN A PARKING LOT I COULD HAVE HIT SOMEONE OR THE VEHICLE BEHIND ME. I CONTACTED GMC NO KNOWLEDGE OF THE SAFETY PROBLEM I HAVE DESCRIBED. MY CASE FILE IS[XXX]. I TALK WITH AMY AND JUNAID AT EXT 42846. THEY TOLD ME I HAD TAKE IT TO THE DEALER FOR INSPECTION TO DETERMINE IF IT IS A DEFECT OR WEAR AND THAT THE DEALER WOULD TAKE 1 HR TO INSPECT THE VEHICLE WHICH I WOULD HAVE TO PAY FOR. I THEN CALLED 2 DEALERS LOVE CHEVROLET INVERNESS FL 34453 AND EAGLE BUICK, PONTIAC & GMC TRUCK HOMOSASSA FL. I WAS TOLD BOTH SER
DRIVING AT A LOW SPEED DOWN HILL ON A CITY STREET, WITH THE CAR IN THE DRIVE POSITION, THE CAR STALLED. THIS HAPPENED AGAIN DRIVING ON A FLAT SERVICE OF A PARKING LOT OF A SHOPPING CENTER. AGAIN, WITH THE CAR IN THE DRIVE POSITION GOING AT A LOW SPEED THE CAR STALLED.
Mileage: 145,000
FOUR VEHICLE ACCIDENT, #THREE VEHICLE IN LINE FROM THE FRONT. TRAVELING AT POSTED SPEED LIMIT OF 60MPH. SUDDEN HARD BRAKING, HIT IN THE FRONT & REAR OF THE VEHICLE, VEHICLE WAS CONSIDERED A TOTAL RIGHT OFF. NO AIR BAG DEPLOYMENT ON DRIVER OR PASSENGER IN FRONT SEAT! RUSH HOUR TRAFFIC ON FOUR LANE ST. HWY., DFW, TX. MARCH OF 2014.
Mileage: 85,000
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE INADVERTENTLY DECELERATED. THE CONTACT STOPPED AT A FUEL STATION AND PROCEEDED TO CHECK ALL THE FLUID LEVELS. THE CONTACT CONTINUED TO DRIVE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COULD ONLY OPERATE THE VEHICLE IN FIRST AND SECOND GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND COMPLAINT NUMBER: 84441281449 WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 140,395. *TT CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED WITH A REMANUFACTURED TRANSMISSION IT IS A KNOW FACT IN THE AUTOMOTIVE INDUSTRY THAT GM IS AWARE OF THE FAULTY CONSTRUCTION OF TRUCK TRANS MISSIONS. MY TRANSMISSION WAS SERVICED ABOVE AND BEYOND THE MANUFACTURED RECOMMENDATION. THE ATTACHED DOCUMENT FROM JASPER TRANSMISSION DEMO
Mileage: 140,395
TL* THE CONTACT OWNS A 2005 (NA) GMC ENVOY XL. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT WAS ABLE TO DRIVE HOME WITH THE HIGH BEAMS ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT BODY SHOP AND THE MECHANIC STATED THAT THE LOW BEAM LIGHTS NEEDED TO BE REPLACED; HOWEVER, THE CONTACT WAS NOT ADVISED AS TO WHAT CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07E014000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 129,000.
Mileage: 129,000
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING VARIOUS SPEEDS, THE TURN SIGNAL INDICATORS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 184,000.
Mileage: 184,000
MY 2004 GMC ENVOY XL SLT IS LEAKING GAS AT THE GAS TANK AND THE FILLER HOSE GAS JUST RUNS DOWN THE TANK TO THE GROUND ITS A FIRE RISK
Mileage: 105,000
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING 65 MPH, THE THIRD BRAKE LIGHT SPOILER DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. UPDATED 12/01/16*LJ
Mileage: 160,000
I WAS DRIVING AND MY VEHICLE ON I-985 HALL COUNTY GA. MY CHECK GAGE LIGHT CAME ON AND LESS THAN 1/2 OF A MILE IT START TO SMOKE AND BURN AS SOON AS I STOPPED TURNED OF THE IGNITION. IT BURNT TO THE GROUND FROM THE ENGINE AREA TO THE INSIDE.
Mileage: 160,000
I WAS DRIVING AND MY VEHICLE ON I-985 HALL COUNTY GA. MY CHECK GAGE LIGHT CAME ON AND LESS THAN 1/2 OF A MILE IT START TO SMOKE AND BURN AS SOON AS I STOPPED TURNED OF THE IGNITION. IT BURNT TO THE GROUND FROM THE ENGINE AREA TO THE INSIDE.
Mileage: 160,000
I WAS DRIVING AND MY VEHICLE ON I-985 HALL COUNTY GA. MY CHECK GAGE LIGHT CAME ON AND LESS THAN 1/2 OF A MILE IT START TO SMOKE AND BURN AS SOON AS I STOPPED TURNED OF THE IGNITION. IT BURNT TO THE GROUND FROM THE ENGINE AREA TO THE INSIDE.
Mileage: 160,000
SPEEDOMETER CONTINUALLY GETS STUCK AT RANDOM MPH
Mileage: 125,000
MY 2004 GMC ENVOY XL SLT IS MAKING A RANDOM CLUNKING NOISE WHILE TURNING THE CLUNKING IS GETTING WORSE WE HAD THE UPPER BALL JOINTS CHANGED THINKING THAT WAS THE PROBLEM IT DID NOT FIX THE PROBLEM I WAS TOLD IT WAS THE STEERING RACK
Mileage: 104,629
MY GMC ENVOY WAS PARKED UNATTENDED IN MY DRIVEWAY DIRECTLY NEXT TO MY HOUSE. MY SONS AND I WERE IN THE BACKYARD PLAYING WHEN MY OLDEST SON WENT TO RETRIEVE HIS BALL FROM THE DRIVEWAY. HE CAME BACK SCREAMING MOM YOUR TRUCK IS ON FIRE.I IMMEDIATELY RAN OVER TO SEE THE TRUCK FULL OF FIRE AND SMOKE. I CALLED 911. THE TRUCK DAMAGE WAS ALREADY DONE BEFORE THE FIREFIGHTERS ARRIVED. IT APPEARED TO COME FROM THE DRIVER SIDE WINDOW AREA. AFTER DOING SOME RESEARCH I LEARNED A LOT OF GMC TRUCKS HAD RECALLS ON CERTAIN PARTS THAT COULD PUT THE VEHICLE AT RISK FOR A FOR SETTING IT'S SELF ON FIRE.I NEVER RECEIVED ANY INFORMATION ON RECALLS FOR THE WINDOW SWITCH OR WAS AWARE OF THE NATIONAL RECALL UNTIL I LOOKED INTO IT THE EVENING OF THE FIRE.I STRONGLY BELIEVE THE WINDOW SWITCH IS WHAT CAUSED THE FIRE. IT HAD TO BE A DEFECTIVE PRODUCT MADE BY THE MANUFACTURING COMPANY.
MY GMC ENVOY WAS PARKED UNATTENDED IN MY DRIVEWAY DIRECTLY NEXT TO MY HOUSE. MY SONS AND I WERE IN THE BACKYARD PLAYING WHEN MY OLDEST SON WENT TO RETRIEVE HIS BALL FROM THE DRIVEWAY. HE CAME BACK SCREAMING MOM YOUR TRUCK IS ON FIRE.I IMMEDIATELY RAN OVER TO SEE THE TRUCK FULL OF FIRE AND SMOKE. I CALLED 911. THE TRUCK DAMAGE WAS ALREADY DONE BEFORE THE FIREFIGHTERS ARRIVED. IT APPEARED TO COME FROM THE DRIVER SIDE WINDOW AREA. AFTER DOING SOME RESEARCH I LEARNED A LOT OF GMC TRUCKS HAD RECALLS ON CERTAIN PARTS THAT COULD PUT THE VEHICLE AT RISK FOR A FOR SETTING IT'S SELF ON FIRE.I NEVER RECEIVED ANY INFORMATION ON RECALLS FOR THE WINDOW SWITCH OR WAS AWARE OF THE NATIONAL RECALL UNTIL I LOOKED INTO IT THE EVENING OF THE FIRE.I STRONGLY BELIEVE THE WINDOW SWITCH IS WHAT CAUSED THE FIRE. IT HAD TO BE A DEFECTIVE PRODUCT MADE BY THE MANUFACTURING COMPANY.
MY GMC ENVOY WAS PARKED UNATTENDED IN MY DRIVEWAY DIRECTLY NEXT TO MY HOUSE. MY SONS AND I WERE IN THE BACKYARD PLAYING WHEN MY OLDEST SON WENT TO RETRIEVE HIS BALL FROM THE DRIVEWAY. HE CAME BACK SCREAMING MOM YOUR TRUCK IS ON FIRE.I IMMEDIATELY RAN OVER TO SEE THE TRUCK FULL OF FIRE AND SMOKE. I CALLED 911. THE TRUCK DAMAGE WAS ALREADY DONE BEFORE THE FIREFIGHTERS ARRIVED. IT APPEARED TO COME FROM THE DRIVER SIDE WINDOW AREA. AFTER DOING SOME RESEARCH I LEARNED A LOT OF GMC TRUCKS HAD RECALLS ON CERTAIN PARTS THAT COULD PUT THE VEHICLE AT RISK FOR A FOR SETTING IT'S SELF ON FIRE.I NEVER RECEIVED ANY INFORMATION ON RECALLS FOR THE WINDOW SWITCH OR WAS AWARE OF THE NATIONAL RECALL UNTIL I LOOKED INTO IT THE EVENING OF THE FIRE.I STRONGLY BELIEVE THE WINDOW SWITCH IS WHAT CAUSED THE FIRE. IT HAD TO BE A DEFECTIVE PRODUCT MADE BY THE MANUFACTURING COMPANY.
VEHICLE WAS TAKEN IN FOR OIL CHANGE AND I WAS ADVISED IT HAD A CRACK AT THE NECK OF FUEL TANK. UPON FURTHER RESEARCH THERE HAS BEEN A RECALL FOR THIS VERY SAME PROBLEM ON THE SAME VEHICLE. VEHICLE WAS NEVER IN A ACCIDENT OR ANYTHING THAT WOULD CAUSE THIS.
Mileage: 122,000
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE TURNING THE IGNITION TO THE ON POSITION, THE HEADLIGHTS FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT DRIVER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.
Mileage: 117,000
PASSENGER WINDOW WENT DOWN WITH VEHICLE OFF. SMOKE CAME FROM INSIDE THE RIGHT FRONT DOOR PANEL. WHEN THE SMOKE CLEARED, I DISASSEMBLED THE DOOR AND FOUND THE WINDOW SWITCH WITH A LARGE HOLE BURNED IN IT. PICS AVAILABLE UPON REQUEST.
Mileage: 199,340
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.