Total Complaints
626 filings
GMC ENVOY · model year
626 NHTSA complaints, 55 crash reports, and 14 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2002GMCENVOY carries 626 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 55 crashes, 14 fires, 59 injuries, and 2 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2002 ENVOY is power train:automatic transmission with 49 filings, followed by electrical system (46) and air bags (26). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 14 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 2 investigation files overlapping the 2002 ENVOY. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
626 filings
Crashes Reported
55 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| POWER TRAIN:AUTOMATIC TRANSMISSION | 49 |
| ELECTRICAL SYSTEM | 46 |
| AIR BAGS | 26 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 25 |
| ENGINE AND ENGINE COOLING | 24 |
| ENGINE AND ENGINE COOLING:ENGINE | 20 |
| FUEL/PROPULSION SYSTEM | 18 |
| VISIBILITY:REARVIEW MIRRORS/DEVICES | 17 |
| VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR | 16 |
| ENGINE | 15 |
| ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN | 14 |
| POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE) | 13 |
| SUSPENSION:FRONT:CONTROL ARM:LOWER ARM | 12 |
| FUEL SYSTEM, GASOLINE | 12 |
| EXTERIOR LIGHTING | 12 |
SEAT BELTS
CERTAIN LIGHT DUTY PICKUP TRUCKS AND SPORT UTILITY VEHICLES FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, "SEAT BELT ASSEMBLIES." ONE OF THE TWO SENSORS IN THE DRIVER'S AND FRONT PASSENGER'S SEAT BELT RETRACTORS COULD BE INOPERATIVE. THE SEAT BELT RETRACTORS WILL LOCK WHEN THE
EXTERIOR LIGHTING:HEADLIGHTS
CERTAIN MAXZONE HEADLIGHT ASSEMBLIES, DEPO BRAND, P/NO 335-1120L-AS, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR THE ABOVE LISTED PASSENGER VEHICLES. DURING PRODUCTION THE LAMP HOUSING SHAPE DEFORMED DISTORTING THE ASSEMBLY ANGLE OF THE REFLECTOR AND INFLUENCED THE AIMING POSITION. THESE HEADLAMPS F
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
ON CERTAIN SPORT UTILITY VEHICLES, A FUEL FILTER FITTING CAN BECOME DISCONNECTED. IF THIS WERE TO OCCUR WHILE ATTEMPTING TO START THE ENGINE, A NO-START CONDITION WOULD RESULT AND FUEL WOULD BE PUMPED OUT THE FUEL FILTER ONTO THE GROUND.
ENGINE AND ENGINE COOLING
SOME SPORT UTILITY VEHICLES EQUIPPED WITH AN ELECTRONICALLY CONTROLLED AIR SUSPENSION (ECAS) HAVE A CONDITION IN WHICH THE ECAS MAY PRODUCE A BRIEF ELECTRICAL SPIKE WHILE THE VEHICLE IS OPERATING. THIS ELECTRICAL SPIKE CAN DISRUPT THE POWERTRAIN CONTROL MODULE (PCM) CAUSING THE VEHICLE TO STALL.
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
CERTAIN SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARDS NO. 101, "CONTROL LOCATION, IDENTIFICATION, AND ILLUMINATION" AND NO. 208, "OCCUPANT CRASH PROTECTION." THESE VEHICLES HAVE AN INTERMITTENT CONDITION DURING VEHICLE START-UP IN WHICH THE IN
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES EQUIPPED WITH 4-WHEEL DRIVE. THE CALIBRATION OF THE TRANSFER CASE CONTROL MODULE COULD CAUSE INSUFFICIENT HIGH SPEED GEAR ENGAGEMENT.
STRUCTURE:BODY
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACTS." THESE VEHICLES HAVE A CONSOLE COVER/ARMREST LID LATCH THAT COULD RELEASE AT LESS THAN THE 10G VERTICAL LOAD REQUIREMENT OF THE STANDARD.
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CERTAIN MINIVANS, PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 225, "CHILD RESTRAINT ANCHORAGE SYSTEM." THE OWNER'S MANUAL DOES NOT EXPLAIN THE MEANING OF THE LOCATION SYMBOLS FOR THE CHILD RESTRAINT LOWER UNIVERSAL ANCHORAGE
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. UNDER CERTAIN CIRCUMSTANCES THE FRONT LOWER CONTROL ARM BRACKETS MAY FRACTURE. THIS FRACTURE COULD RESULT IN SEPARATION OF THE FRONT LOWER CONTROL ARM FROM THE FRAME.
AIR BAGS:FRONTAL
CERTAIN PASSENGER, MINI VANS, AND SPORT UTILITY VEHICLES HAVE AN AIR BAG INFLATOR ON THE DRIVER'S SIDE THAT COULD FRACTURE AT A WELD DURING A DEPLOYMENT.
POWER TRAIN:AUTOMATIC TRANSMISSION
CERTAIN SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION." THESE VEHICLES ARE EQUIPPED WITH A MECHANICAL OVERRIDE THAT COULD ALLOW THE IGNITION KEY TO BE REMOVED WITH THE SHIFT LEVER IN A POSITION OTHER THAN PARK. IN AD
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES (4 WHEEL-DRIVE). SOME OF THESE VEHICLES WERE BUILT WITH A RANGE SHIFT COLLAR IN THE TRANSMISSION TRANSFER CASE THAT CONTAINS CRACKS.
STRUCTURE:BODY
CERTAIN SPORT UTILITY VEHICLES ARE MISSING WELDS ON THE REAR FLOOR PLAN.
VISIBILITY:WINDSHIELD WIPER/WASHER
CERTAIN SPORT UTILITY VEHICLES HAVE WINDSHIELD WIPER SYSTEMS THAT WILL NOT TURN ON, CEASE OPERATION WHILE IN USE, FAIL TO TURN OFF/ON BY THEMSELVES (MOISTURE SENSITIVE WIPER SYSTEM), OR HAVE CONTINUOUS WINDSHIELD WASHER PUMP OPERATION BECAUSE THE PRESENCE OF WATER WITHIN THE WIPER MODULES CAN EITHER
My vehicle has developed a leak in the plastic fuel tank at the junction of the fill hose connection and the body of the tank that is causing release of flammable vapors and liquid gasoline underneath the vehicle and causing failure of emissions systems. These vehicles have a rampant and long-standing reputation for developing leaks in their plastic fuel tanks at this location which cannot be repaired by any normal means available to a consumer. Virtually all of these vehicles eventually develop leaks, which cause release of flammable fuel vapors and raw gasolene releases. Why isn't there a recall on these faulty fuel tanks? The manufacturer only provided a short-term solution for a limited period of time that is no longer available for vehicles that still have the leaking tanks. The condition is dangerous.
These vehicles have a rampant and long-standing reputation for developing leaks in their plastic fuel tanks. Virtually all of these vehicles eventually develop leaks, which cause release of flammable fuel vapors and raw gasolene releases. Why isn't there a recall on these faulty fuel tanks? The manufacturer only provided a short term solution for a limited period of time that is no longer available for vehicles that still have the leaking tanks. My vehicle now has a bad fuel tank leak that causes emissions test failure and leaks liquid gasolene. Surely a safety recall should be issued?
Went to store bought food Left store and car started chugging and losing power When I got home my son said he could smell exhaust and it sounds like the catalytic converter
There are previously fixed recalls starting to pop up one at a time if they were fixed they wouldnt be back causing problems can someone check into this and let me know something I drive a 02 gmc envoy slt 4x4 4.2l. The mileage is unknown due to instrument cluster not working on the DIC settings.I purchased under the pretenses it only had 188000 miles but ive seen higher milage on some shop records also the Center console lid dont latch and other things I cant think of at the moment
There are previously fixed recalls starting to pop up one at a time if they were fixed they wouldnt be back causing problems can someone check into this and let me know something I drive a 02 gmc envoy slt 4x4 4.2l. The mileage is unknown due to instrument cluster not working on the DIC settings.I purchased under the pretenses it only had 188000 miles but ive seen higher milage on some shop records also the Center console lid dont latch and other things I cant think of at the moment
There are previously fixed recalls starting to pop up one at a time if they were fixed they wouldnt be back causing problems can someone check into this and let me know something I drive a 02 gmc envoy slt 4x4 4.2l. The mileage is unknown due to instrument cluster not working on the DIC settings.I purchased under the pretenses it only had 188000 miles but ive seen higher milage on some shop records also the Center console lid dont latch and other things I cant think of at the moment
Passenger front seat belt locks automatically as soon as you buckle up. It will not unlock, the only way to fix it is to unbuckle and re buckle then it locks again. Very uncomfortable to ride in the front Passenger seat.
The contact owns a 2002 GMC Envoy. The contact stated that while driving at an undisclosed speed, the vehicle was shaking. Upon inspection, the contact noticed that the rear subframe had fractured and detached. The vehicle was taken to an independent mechanic who diagnosed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 150,000.
Mileage: 150,000
The contact owns a 2002 GMC Envoy. The contact stated that while driving at an undisclosed speed, the vehicle was shaking. Upon inspection, the contact noticed that the rear subframe had fractured and detached. The vehicle was taken to an independent mechanic who diagnosed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 150,000.
Mileage: 150,000
TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT SATED THAT THE VEHICLE FAILED TO SHIFT OUT OF DRIVE INTO THE PARK POSITION. THE PARKING BRAKE WAS ENGAGED TO SECURE THE VEHICLE FROM MOVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE SHIFTER LINKAGE BUSHING. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 196,000.
Mileage: 196,000
I WAS IN AN ACCIDENT AND HIT ON BROADSIDE ON THE PASSENGER SIDE AND DRIVER FRONT CORNER. THE AIR BAGS DID NOT GO OFF. THEY SAY SERVICE SOON. THE SEAT BELT HURT ME AS WELL. IT DID NOT LOCK. I WAS INJURED WITH A TORN LABRUM, BACK AND NECK INJURIES. HEAD TOO. I WAS MOVING AND I WAS HIT ON THE DRIVERS SIDE AND THEN PUSHED INTO ANOTHER CAR. I WAS ON A CITY STREET. 14 MILE NEAR MOUNT 7-22
Mileage: 170,000
I WAS IN AN ACCIDENT AND HIT ON BROADSIDE ON THE PASSENGER SIDE AND DRIVER FRONT CORNER. THE AIR BAGS DID NOT GO OFF. THEY SAY SERVICE SOON. THE SEAT BELT HURT ME AS WELL. IT DID NOT LOCK. I WAS INJURED WITH A TORN LABRUM, BACK AND NECK INJURIES. HEAD TOO. I WAS MOVING AND I WAS HIT ON THE DRIVERS SIDE AND THEN PUSHED INTO ANOTHER CAR. I WAS ON A CITY STREET. 14 MILE NEAR MOUNT 7-22
Mileage: 170,000
I WAS IN AN ACCIDENT AND HIT ON BROADSIDE ON THE PASSENGER SIDE AND DRIVER FRONT CORNER. THE AIR BAGS DID NOT GO OFF. THEY SAY SERVICE SOON. THE SEAT BELT HURT ME AS WELL. IT DID NOT LOCK. I WAS INJURED WITH A TORN LABRUM, BACK AND NECK INJURIES. HEAD TOO. I WAS MOVING AND I WAS HIT ON THE DRIVERS SIDE AND THEN PUSHED INTO ANOTHER CAR. I WAS ON A CITY STREET. 14 MILE NEAR MOUNT 7-22
Mileage: 170,000
TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, AN ODOR OF FUEL WAS PRESENT INSIDE AND OUTSIDE OF THE VEHICLE. ALSO AT TIMES, FUEL WAS SEEN ON THE PAVEMENT UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE FUEL PUMP CONNECTION LINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 173,000. INVALID VIN.
Mileage: 173,000
THE FRONT DRIVER SIDE DOOR HAS NO POWER. THE REAR PASSENGER DOOR WILL NOT OPEN OR UNLOCK. THE REAR DRIVER SIDE DOOR WILL NOT LATCH AND STAY SHUT. THIS ALL HAPPENED WHEN I WAS GETTING MY KIDS IN THE CAR AND NOW I CAN'T USE THE CAR BECAUSE MY KIDS COULD FALL OUT. IN THE OTHER VEHICLES IT WAS THE FAULTY LATCH. THIS HAPPENED TO OTHER VEHICLES OF THE SAME YEAR AND MODEL. NUMBER 05V494000.
Mileage: 210,000
SEVERE ELECTRICAL PROBLEMS IN VEHICLE,EVERYTHING STOPPED WORKING ON IT!!!! VEHICLE SHUT DOWN IN A MIDDLE OF A BUSY INTERSECTION, I REPLACED TRANSMISSION 2 TIMES AS WELL!!!!HAD NO LIGHTS,TURNING SIGNALS,NO HEAT HEAT THEN THE VEHICLE JUST STOPPED COMPLETELY NOTHING JUST DEAD!!! HAD BATTERY CHECKED WASNT THAT!!!! THEY TOLD ME ELECTRICAL ISSUES NOT SURE WHAT ONLY HAD VEHICLE 3 MONTHS!!! I HAD HAD 2004 TRAILER BLAZER BEFORE THIS SAME ISSUES!!!! ONLY HAD IT 2 MONTHS AND TRANSMISSION WENT OUT PD THAT THEN ONCE AGAIN ELECTRICAL PROBLEMS!!!!!
Mileage: 140,000
SEVERE ELECTRICAL PROBLEMS IN VEHICLE,EVERYTHING STOPPED WORKING ON IT!!!! VEHICLE SHUT DOWN IN A MIDDLE OF A BUSY INTERSECTION, I REPLACED TRANSMISSION 2 TIMES AS WELL!!!!HAD NO LIGHTS,TURNING SIGNALS,NO HEAT HEAT THEN THE VEHICLE JUST STOPPED COMPLETELY NOTHING JUST DEAD!!! HAD BATTERY CHECKED WASNT THAT!!!! THEY TOLD ME ELECTRICAL ISSUES NOT SURE WHAT ONLY HAD VEHICLE 3 MONTHS!!! I HAD HAD 2004 TRAILER BLAZER BEFORE THIS SAME ISSUES!!!! ONLY HAD IT 2 MONTHS AND TRANSMISSION WENT OUT PD THAT THEN ONCE AGAIN ELECTRICAL PROBLEMS!!!!!
Mileage: 140,000
SEVERE ELECTRICAL PROBLEMS IN VEHICLE,EVERYTHING STOPPED WORKING ON IT!!!! VEHICLE SHUT DOWN IN A MIDDLE OF A BUSY INTERSECTION, I REPLACED TRANSMISSION 2 TIMES AS WELL!!!!HAD NO LIGHTS,TURNING SIGNALS,NO HEAT HEAT THEN THE VEHICLE JUST STOPPED COMPLETELY NOTHING JUST DEAD!!! HAD BATTERY CHECKED WASNT THAT!!!! THEY TOLD ME ELECTRICAL ISSUES NOT SURE WHAT ONLY HAD VEHICLE 3 MONTHS!!! I HAD HAD 2004 TRAILER BLAZER BEFORE THIS SAME ISSUES!!!! ONLY HAD IT 2 MONTHS AND TRANSMISSION WENT OUT PD THAT THEN ONCE AGAIN ELECTRICAL PROBLEMS!!!!!
Mileage: 140,000
TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS INOPERABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 313,000.
Mileage: 313,000
MY RIGHT WINDOW PASSENGER SIDE WINDOW WOULD NOT GO UP SO I TOOK IT TO A SHOP. HE TOOK THE PIECE WHERE I CONTROL THE WINDOW OFF AND IT HAD CAUGHT ON FIRE. IT WAS ALL MELTED & CORRODED I HAVE PICTURES
Mileage: 186,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.