Total Complaints
1 filings
Freightliner Business Class M2 · model year
2023 Freightliner Business Class M2
1 NHTSA complaints, and 7 recall campaigns listed for this cohort. A VIN lookup is required to determine whether a specific vehicle has an unrepaired recall.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
- Complaints
- 1
- Recalls
- 7
The verdict
The 2023 Freightliner Business Class M2 posts top-10% complaint standing among its own model-year siblings.
- Top 6%
- fewest complaints, own model years
- 7
- recall campaigns
The 2023FreightlinerBusiness Class M2 carries 1 consumer safety complaint in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
The most frequently selected component label in reports for the 2023 Business Class M2 is unknown or other with 1 filings. Complaint categories reflect owner reports and intake categorization; they do not establish a defect pattern or cause. This cohort has 7 NHTSA recall campaigns listed below. Enter a VIN in NHTSA's official recall lookup to determine whether a specific vehicle has an unrepaired recall.
NHTSA currently has 1 investigation file overlapping the 2023 Business Class M2. Owners comparing this cohort against neighboring years should read the complaint-by-year trend as report volume, not a causal diagnosis. Use the related-complaint feed and the official recall lookup when researching a specific vehicle.
1
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths
F
PlainCars Safety Score
0/100
2023 Freightliner Business Class M2
PlainCars' own composite of NHTSA NCAP crash-test ratings and rollover-risk assessment, each dimension normalized against the federal scale or the full national model-year corpus. Not an official NHTSA figure, and not a substitute for a specific vehicle's VIN-level recall check.
NHTSA Overall Rating N/A
Not rated
NHTSA New Car Assessment Program overall crash-test rating.
Front Crash N/A
Not rated
Frontal barrier crash-test rating.
Side Crash N/A
Not rated
Side barrier and pole crash-test rating.
Rollover Resistance N/A
Not rated
Static stability factor + dynamic rollover test rating.
Rollover Risk N/A
Not reported
NHTSA single-vehicle rollover probability, dynamic test.
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| UNKNOWN OR OTHER | 1 |
Recalls (7)
22V55400029/07/2022
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Freightliner 108SD, 114SD, Business Class M2, Cascadia, 2023 Freightliner FCCC MC, MT45, S2C 106CAB, XCM, S2RV 106CAB, XCR, XCS, and 2023 Western Star 4700, 49X, and 47X vehicles. The engine control module (ECM) may experience an in
23V29900026/04/2023
ELECTRONIC STABILITY CONTROL (ESC)
Daimler Trucks North America, LLC (DTNA) is recalling certain short wheelbase 2020-2024 Freightliner Cascadia, 2021-2024 Freightliner M2 Business Class, 2022 Western Star 4700, and 2020 Freightliner Classic Cascadia vehicles. The vehicle is equipped with an electronic stability control system and t
22V91900012/12/2022
WHEELS:RIM
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are
24V66800010/09/2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Daimler Trucks North America, LLC (DTNA) is recalling certain 2024-2025 Freightliner 108SD, 2022-2025 Freightliner 114SD, Freightliner Business Class M2, 2025 Freightliner eM2, 2020-2025 Western Star 49X, 2021-2025 Western Star 47X, and 2022-2025 Western Star 57X vehicles that may be upfitted with a
25V50400006/08/2025
STEERING
Fontaine Modification Company (Fontaine Modification) is recalling certain 2022-2024 Freightliner Business Class M2 vehicles. Welds may crack and fail, allowing the Intermediate steering shaft assembly to detach from the steering column.
25V76000005/11/2025
SUSPENSION:CRITICAL FASTENERS
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp faste
22V39400003/06/2022
STEERING
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Freightliner M2, 108SD, and 114SD vehicles. The u-joint pinch bolt on the steering shaft may become detached, which can cause a loss of steering control.
Recent Complaints
20240503UNKNOWN OR OTHER
This is the first of several entries I am making. The DEF headers on 7 of our trucks have had the same failure and if I see more I will report these also. This is an emission system issue. PART NUMBER 04-31354-004 HEADER-SSI,CONC.6BOLY,CMNS
Compare 2023FreightlinerBusiness Class M2 to Similar Vehicles
NHTSA Investigations
Vehicle Safety Guides
Frequently Asked Questions
How many complaints does the 2023 Freightliner Business Class M2 have?▼
The 2023 Freightliner Business Class M2 has 1 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
Are there any recalls for the 2023 Freightliner Business Class M2?▼
Yes, the 2023 Freightliner Business Class M2 has 7 recall(s). The most common affected component is ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM). Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2023 Freightliner Business Class M2?▼
The most-complained component for the 2023 Freightliner Business Class M2 is UNKNOWN OR OTHER with 1 complaints. Other frequently reported areas include various components.
Is the 2023 Freightliner Business Class M2 safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Data vintage: August 2026. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Every figure on PlainCars is rendered directly from NHTSA complaint and safety data, no number is typed in by an editor. This year-specific record is rendered from NHTSA ODI, recall, and NCAP rows for the 2023 Freightliner Business Class M2; no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of August 2026.
Read our methodology - how this data is sourced, computed, and verified.