2004 FORD FREESTAR

1600 complaints filed with NHTSA.

1600
Complaints
25
Crashes
17
Fires
29
Injuries
1
Deaths

Complaints by Component

ComponentCount
POWER TRAIN:AUTOMATIC TRANSMISSION495
POWER TRAIN310
ELECTRICAL SYSTEM115
SEATS84
ENGINE69
STRUCTURE:BODY62
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER50
ENGINE AND ENGINE COOLING34
VEHICLE SPEED CONTROL29
UNKNOWN OR OTHER26
SERVICE BRAKES, HYDRAULIC22
STEERING22
SUSPENSION18
STRUCTURE18
WHEELS17

Recalls (5)

04V44600013/09/2004

WHEELS:HUB

CERTAIN MINIVANS MAY HAVE BEEN PRODUCED WITH FRONT WHEEL HUB ASSEMBLIES THAT WERE NOT HEAT TREATED CORRECTLY. THIS CONDITION MAY LEAD TO THE DEVELOPMENT OF SMALL CRACKS IN THE HUB.

06E05600013/06/2006

FUEL SYSTEM, GASOLINE

CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE

12V00600009/01/2012

POWER TRAIN:AUTOMATIC TRANSMISSION

FORD IS RECALLING CERTAIN MODEL YEAR 2004 AND 2005 FORD FREESTAR AND MERCURY MONTEREY VEHICLES. THE TORQUE CONVERTER OUTPUT SHAFT MAY FAIL.

13V08100007/03/2013

SEATS

Ford is recalling certain model year 2004-2007 Freestar and Mercury Monterey vehicles manufactured from March 24, 2003, through November 7, 2006, equipped with a third row seat and originally sold in, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massac

03V45700006/11/2003

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

ON CERTAIN MINIVANS, THE POWER STEERING LOW-PRESSURE LINE MAY NOT BE FULLY SEATED AT THE RACK AND PINION STEERING GEAR.

Recent Complaints

20210123FireUNKNOWN OR OTHER

I JUST CAME ACROSS THIS WEBSITE AND WISH I WROTE THIS A YEAR AGO BECAUSE I WOULD HAVE MADE A COMPLAINT THEN. I HAVE HAD MANY ISSUES WITH THE LIGHTS FLICKERING, COMING ON AUTOMATICALLY WHEN IT RAINS, MY INTERIOR LIGHTS STAYING ON AND ACTUALLY CATCHING FIRE BECAUSE IT HAD GOTTEN SO HOT. MY RADIO USED TO TURN ON BY ITSELF OR NOT TURN ON AT ALL, WHICH HAS NOW BEEN REPLACED. MY VAN HAS LITERALLY DIED ON ME WHILE DRIVING MORE OFTEN AT TIMES WHEN I'M MAKING A TURN OR SLIGHTLY MOVING MY STEERING WHEEL.

Mileage: 20

20170504CrashSTRUCTURE:BODY

THIS VEHICLE I RECEIVED NUMEROUS RECALLS AND HAD MANY PROBLEMS WITH THIS VEHICLE. MAJOR ELECTRICAL PROBLEMS. WHEN IT WOULD RAIN AND GET CAR WASH THE ELECTRICAL SYSTEM WOULD MALFUNCTION AND CAUSE ENGINE NOT TO RUN PROPERLY AND CHECK ENGINE LIGHT WOULD COME ON. IN APRIL OF 2016 ENGINE WAS MALFUNCTIONING AND CAUSED ME TO GET IN ACCIDENT. THIS VEHICLE HAS SINCE BEEN IMPOUNDED AND LOAN COMPANY SANTANDER TRYING TO BILL ME FOR REMAINDER OF LOAN AND NOW CAUSING MAJOR CREDIT ISSUES. I WOULD LIKE THI

Mileage: 123,137

20170504CrashELECTRICAL SYSTEM

THIS VEHICLE I RECEIVED NUMEROUS RECALLS AND HAD MANY PROBLEMS WITH THIS VEHICLE. MAJOR ELECTRICAL PROBLEMS. WHEN IT WOULD RAIN AND GET CAR WASH THE ELECTRICAL SYSTEM WOULD MALFUNCTION AND CAUSE ENGINE NOT TO RUN PROPERLY AND CHECK ENGINE LIGHT WOULD COME ON. IN APRIL OF 2016 ENGINE WAS MALFUNCTIONING AND CAUSED ME TO GET IN ACCIDENT. THIS VEHICLE HAS SINCE BEEN IMPOUNDED AND LOAN COMPANY SANTANDER TRYING TO BILL ME FOR REMAINDER OF LOAN AND NOW CAUSING MAJOR CREDIT ISSUES. I WOULD LIKE THI

Mileage: 123,137

20170504CrashENGINE

THIS VEHICLE I RECEIVED NUMEROUS RECALLS AND HAD MANY PROBLEMS WITH THIS VEHICLE. MAJOR ELECTRICAL PROBLEMS. WHEN IT WOULD RAIN AND GET CAR WASH THE ELECTRICAL SYSTEM WOULD MALFUNCTION AND CAUSE ENGINE NOT TO RUN PROPERLY AND CHECK ENGINE LIGHT WOULD COME ON. IN APRIL OF 2016 ENGINE WAS MALFUNCTIONING AND CAUSED ME TO GET IN ACCIDENT. THIS VEHICLE HAS SINCE BEEN IMPOUNDED AND LOAN COMPANY SANTANDER TRYING TO BILL ME FOR REMAINDER OF LOAN AND NOW CAUSING MAJOR CREDIT ISSUES. I WOULD LIKE THI

Mileage: 123,137

20170301CrashPOWER TRAIN

2004 FORD FREESTAR [XXX]FORD IS CHARGING ME FOR THE REPAIR FOR THE TORQUE CONVERTER SUBFRAME 3-4 $600~$800 BUSHING KITS ($200 EACH) THEY WANT TO CHARGE ME. I INFORMED THEM THAT ONLY DO THE FACTORY RECALL REPAIRS THE PULLED MY VAN OUT AND TOLD ME THE CANT DO THE REPAIRS, BECAUSE THEY ARE SCARED OF THE BALL JOINTS AND TIE RODS MIGHT BREAK, THEN COMPLAINED ABOUT THE SUBFRAME MY HAVE TO BE CUT TO INSTALL NEW SUBFRAME BOLTS BUSHINGS ETC. JUST TO THEY CAN CONTINUE TO TAKE THE APART TO REPLACE THE

Mileage: 174,000

20170301CrashSEATS

2004 FORD FREESTAR [XXX]FORD IS CHARGING ME FOR THE REPAIR FOR THE TORQUE CONVERTER SUBFRAME 3-4 $600~$800 BUSHING KITS ($200 EACH) THEY WANT TO CHARGE ME. I INFORMED THEM THAT ONLY DO THE FACTORY RECALL REPAIRS THE PULLED MY VAN OUT AND TOLD ME THE CANT DO THE REPAIRS, BECAUSE THEY ARE SCARED OF THE BALL JOINTS AND TIE RODS MIGHT BREAK, THEN COMPLAINED ABOUT THE SUBFRAME MY HAVE TO BE CUT TO INSTALL NEW SUBFRAME BOLTS BUSHINGS ETC. JUST TO THEY CAN CONTINUE TO TAKE THE APART TO REPLACE THE

Mileage: 174,000

20170301CrashUNKNOWN OR OTHER

2004 FORD FREESTAR [XXX]FORD IS CHARGING ME FOR THE REPAIR FOR THE TORQUE CONVERTER SUBFRAME 3-4 $600~$800 BUSHING KITS ($200 EACH) THEY WANT TO CHARGE ME. I INFORMED THEM THAT ONLY DO THE FACTORY RECALL REPAIRS THE PULLED MY VAN OUT AND TOLD ME THE CANT DO THE REPAIRS, BECAUSE THEY ARE SCARED OF THE BALL JOINTS AND TIE RODS MIGHT BREAK, THEN COMPLAINED ABOUT THE SUBFRAME MY HAVE TO BE CUT TO INSTALL NEW SUBFRAME BOLTS BUSHINGS ETC. JUST TO THEY CAN CONTINUE TO TAKE THE APART TO REPLACE THE

Mileage: 174,000

20160211FirePOWER TRAIN

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE DEALER REFUSED TO REMEDY THE VEHICLE. THE CONTACT WAS THEN INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT DECLINED. THE CONTACT STATED THAT AFTER LEAVING THE DEALER, AND DRIVING AT 25 MPH, SMOKE FILLED THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRE

Mileage: 120,000

20140629FireENGINE

CAR HISTORY: THE TRANSAXLE LIGHT HAS GONE BEFORE WHEN WE TRAVEL THROUGH VT MOUNTAINS, BUT TURNING OFF THE ENGINE AND LETTING IT SIT, AND RESTARTING IT, THE LIGHT WOULD GO OFF. UPON GETTING HOME SAFETY, OUR MECHANICS DIDN'T FIND ANYTHING TO REPAIR AND SO LEFT IT BE, AND WOULD ONLY SOMETIMES SEE IT WHEN WE TRAVELED THROUGH THE VT MOUNTAINS, A FEW TIMES A YEAR. ALL RECALL REPAIRS WERE UP TO DATE. THERE WERE NO OTHER SYMPTOMS. INCIDENT: AS WE NEARING THE TOP OF A MOUNTAIN, THE TRANSAXLE LIGHT

Mileage: 96,000

20140629FireSTRUCTURE:BODY

CAR HISTORY: THE TRANSAXLE LIGHT HAS GONE BEFORE WHEN WE TRAVEL THROUGH VT MOUNTAINS, BUT TURNING OFF THE ENGINE AND LETTING IT SIT, AND RESTARTING IT, THE LIGHT WOULD GO OFF. UPON GETTING HOME SAFETY, OUR MECHANICS DIDN'T FIND ANYTHING TO REPAIR AND SO LEFT IT BE, AND WOULD ONLY SOMETIMES SEE IT WHEN WE TRAVELED THROUGH THE VT MOUNTAINS, A FEW TIMES A YEAR. ALL RECALL REPAIRS WERE UP TO DATE. THERE WERE NO OTHER SYMPTOMS. INCIDENT: AS WE NEARING THE TOP OF A MOUNTAIN, THE TRANSAXLE LIGHT

Mileage: 96,000

20140629FirePOWER TRAIN

CAR HISTORY: THE TRANSAXLE LIGHT HAS GONE BEFORE WHEN WE TRAVEL THROUGH VT MOUNTAINS, BUT TURNING OFF THE ENGINE AND LETTING IT SIT, AND RESTARTING IT, THE LIGHT WOULD GO OFF. UPON GETTING HOME SAFETY, OUR MECHANICS DIDN'T FIND ANYTHING TO REPAIR AND SO LEFT IT BE, AND WOULD ONLY SOMETIMES SEE IT WHEN WE TRAVELED THROUGH THE VT MOUNTAINS, A FEW TIMES A YEAR. ALL RECALL REPAIRS WERE UP TO DATE. THERE WERE NO OTHER SYMPTOMS. INCIDENT: AS WE NEARING THE TOP OF A MOUNTAIN, THE TRANSAXLE LIGHT

Mileage: 96,000

20131219CrashENGINE

PURCHASED USED VEHICLE FROM MARSHALL USED CARS IN SACRAMENTO, CA, WHERE RESIDE CURRENTLY. PURCHASED 05/2011, PAID FULL NO LOAN AT TIME OF PURCHASE. PURCHASED ADD. EXT. WARRANTY WHICH WAS 6MONTHS. FROM THE DOS TIL PRESENT DATE; I HAVE PAID, AND WAS MISLEAD IN ALL THE INSURANCE COVERING MAJOR DEFECTS, OWNER(ME) HAD CAME OUT OF POCKET PAYING FOR SERVICE TO FIX WARRANTY PARTS. NOW THIS IS THE CURRENT AND SERIOUS ISSUE. I AM DISABLED, I HAVE A DISABLE CHILD. MY VEHICLE WAS REPORTED UNDER VIN TO FORD

Mileage: 15,000

20131219CrashPOWER TRAIN

PURCHASED USED VEHICLE FROM MARSHALL USED CARS IN SACRAMENTO, CA, WHERE RESIDE CURRENTLY. PURCHASED 05/2011, PAID FULL NO LOAN AT TIME OF PURCHASE. PURCHASED ADD. EXT. WARRANTY WHICH WAS 6MONTHS. FROM THE DOS TIL PRESENT DATE; I HAVE PAID, AND WAS MISLEAD IN ALL THE INSURANCE COVERING MAJOR DEFECTS, OWNER(ME) HAD CAME OUT OF POCKET PAYING FOR SERVICE TO FIX WARRANTY PARTS. NOW THIS IS THE CURRENT AND SERIOUS ISSUE. I AM DISABLED, I HAVE A DISABLE CHILD. MY VEHICLE WAS REPORTED UNDER VIN TO FORD

Mileage: 15,000

20131219CrashFUEL SYSTEM, GASOLINE

PURCHASED USED VEHICLE FROM MARSHALL USED CARS IN SACRAMENTO, CA, WHERE RESIDE CURRENTLY. PURCHASED 05/2011, PAID FULL NO LOAN AT TIME OF PURCHASE. PURCHASED ADD. EXT. WARRANTY WHICH WAS 6MONTHS. FROM THE DOS TIL PRESENT DATE; I HAVE PAID, AND WAS MISLEAD IN ALL THE INSURANCE COVERING MAJOR DEFECTS, OWNER(ME) HAD CAME OUT OF POCKET PAYING FOR SERVICE TO FIX WARRANTY PARTS. NOW THIS IS THE CURRENT AND SERIOUS ISSUE. I AM DISABLED, I HAVE A DISABLE CHILD. MY VEHICLE WAS REPORTED UNDER VIN TO FORD

Mileage: 15,000

20130821CrashPOWER TRAIN

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS UNOCCUPIED AND IN PARK, IT ERRONEOUSLY ROLLED AWAY AND CRASHED INTO A HOUSE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 178,000.

Mileage: 178,000

20130708FirePOWER TRAIN

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE BEGAN TO DECELERATE. THE CONTACT NOTICED SMOKE FROM UNDER THE HOOD. THE CONTACT STOPPED AT A SIDE AND NOTICED TRANSMISSION FLUID WAS LEAKING. THE VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT THE TRANSMISSION FAILED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN) FOR WHICH THE VEHICLE HAD BEEN REPAIRED UNDER IN 2012. THE FAILURE AND CURRENT MILEAGE WAS 125,000.

Mileage: 125,000

20130523CrashSERVICE BRAKES

HI I AM [XXX] WAS OUT FRIDAY AT ABOUT 5.30 WHEN MY 2004 FREE STAR VAN STARTED ACTING UP IT CUT OFF 3 TIME RIGHT AT A LIGHT THIS IS [XXX] JUST GOT THE VAN 6 MOS AGO FOR 9,300 AT A FORD DEALER IN LEXINGTON NC .MAYBE GOING TO QUIT BUYING FORD ECT CAR VAN WHAT EVER HAD TO CALL MY DAD TO COME HELP ME THE VAN WOULD NOT RUN OR START BECAUSE OF THE PCM BOX HAD WATER ON IN IT .NOW FORD DON'T WANT TO DO A [XXX] THING BUT MAKE ME PAY MORE MONEY JUST GOT THE VAN FOR 9,300 NOW GOT TO PAY 1,2600 AT A FORD DE

Mileage: 62,000

20130523CrashSTEERING

HI I AM [XXX] WAS OUT FRIDAY AT ABOUT 5.30 WHEN MY 2004 FREE STAR VAN STARTED ACTING UP IT CUT OFF 3 TIME RIGHT AT A LIGHT THIS IS [XXX] JUST GOT THE VAN 6 MOS AGO FOR 9,300 AT A FORD DEALER IN LEXINGTON NC .MAYBE GOING TO QUIT BUYING FORD ECT CAR VAN WHAT EVER HAD TO CALL MY DAD TO COME HELP ME THE VAN WOULD NOT RUN OR START BECAUSE OF THE PCM BOX HAD WATER ON IN IT .NOW FORD DON'T WANT TO DO A [XXX] THING BUT MAKE ME PAY MORE MONEY JUST GOT THE VAN FOR 9,300 NOW GOT TO PAY 1,2600 AT A FORD DE

Mileage: 62,000

20130523CrashELECTRICAL SYSTEM

HI I AM [XXX] WAS OUT FRIDAY AT ABOUT 5.30 WHEN MY 2004 FREE STAR VAN STARTED ACTING UP IT CUT OFF 3 TIME RIGHT AT A LIGHT THIS IS [XXX] JUST GOT THE VAN 6 MOS AGO FOR 9,300 AT A FORD DEALER IN LEXINGTON NC .MAYBE GOING TO QUIT BUYING FORD ECT CAR VAN WHAT EVER HAD TO CALL MY DAD TO COME HELP ME THE VAN WOULD NOT RUN OR START BECAUSE OF THE PCM BOX HAD WATER ON IN IT .NOW FORD DON'T WANT TO DO A [XXX] THING BUT MAKE ME PAY MORE MONEY JUST GOT THE VAN FOR 9,300 NOW GOT TO PAY 1,2600 AT A FORD DE

Mileage: 62,000

20121105CrashENGINE

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE TRAVELING 15 MPH THE VEHICLE SUDDENLY STALLED. AS A RESULT THE VEHICLE CRASHED INTO THE VEHICLE DIRECTLY IN FRONT OF IT. A PASSENGER IN THE FRONT VEHICLE SUSTAINED UNKNOWN INJURIES. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGE WAS 115,000.

Mileage: 115,000