2019 FORD FLEX
215 complaints filed with NHTSA.
NHTSA Safety Rating
Complaints by Component
| Component | Count |
|---|---|
| BACK OVER PREVENTION | 69 |
| UNKNOWN OR OTHER | 40 |
| ELECTRICAL SYSTEM | 18 |
| BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | 16 |
| STRUCTURE | 15 |
| STRUCTURE:BODY | 11 |
| BACK OVER PREVENTION: WARNINGS | 10 |
| VISIBILITY/WIPER | 7 |
| BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING | 6 |
| SUSPENSION | 5 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 3 |
| ENGINE | 3 |
| AIR BAGS | 2 |
| ENGINE AND ENGINE COOLING | 2 |
| POWER TRAIN | 2 |
Recalls (4)
STRUCTURE:BODY
Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image wh
Recent Complaints
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 MPH, the driver's side B-pillar trim detached from the vehicle. The B-pillar trim struck the side of the vehicle and cracked. The contact stated that a part had fallen off the vehicle, and the other part was attached to wires. The
Mileage: 145,000
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 MPH, the driver's side B-pillar trim detached from the vehicle. The B-pillar trim struck the side of the vehicle and cracked. The contact stated that a part had fallen off the vehicle, and the other part was attached to wires. The
Mileage: 145,000
The contact owns a 2019 Ford Flex. The contact stated that while driving at 35 MPH, the contact lost control of the vehicle. The contact was eventually able to slow down to 5 MPH and regain control of the vehicle. The vehicle was driven approximately four blocks to a safe location in a nearby parking lot. The contact parked the vehicle. The contact inspected the vehicle and became aware that the rear passenger's side wheel was turned outward, and the top of the wheel was turned inward. The conta
Mileage: 123,312
I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B-Pillar Trim). Despite the B-pillar trim being already detached (failed component), the dealer refused to document the inspection for recall 25SB8. Furthermore, on Invoice #XXX, they incorrectly documented recall 25SA9 as âOnly for Mustangâ, even though my vehicle is a Ford Flex. This dealer is providing false documentation and refusing to record safety-critical defects on the
I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B-Pillar Trim). Despite the B-pillar trim being already detached (failed component), the dealer refused to document the inspection for recall 25SB8. Furthermore, on Invoice #XXX, they incorrectly documented recall 25SA9 as âOnly for Mustangâ, even though my vehicle is a Ford Flex. This dealer is providing false documentation and refusing to record safety-critical defects on the
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera was inoperable. The vehicle was taken to the dealer, who determined that the rearview camera needed to be replaced, but parts were not yet a
The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The rear-view camera image was distorted and upside down. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, parts to do the recall repairs were not yet available. The vehicle was taken to the dealer where it was diagnosed and determined that the camera system had failed and needed to be rep
Mileage: 117,000
The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The rear-view camera image was distorted and upside down. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, parts to do the recall repairs were not yet available. The vehicle was taken to the dealer where it was diagnosed and determined that the camera system had failed and needed to be rep
Mileage: 117,000
See attached document for complaint.
See attached document for complaint.
The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera display blacked out. The contact stated that the rear-view camera display operated properly occasionally. Additionally, the front passengerâs side B-pillar trim was loose, and there was an abnormal whistling sound coming from the B-pillar. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The vehicle was not diagnosed or repaired by an in
The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera display blacked out. The contact stated that the rear-view camera display operated properly occasionally. Additionally, the front passengerâs side B-pillar trim was loose, and there was an abnormal whistling sound coming from the B-pillar. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The vehicle was not diagnosed or repaired by an in
On or about January 22, 2026 when I put my 2019 Ford Flex in reverse the rear view camera displayed a torn and/or flickering picture for the first time ever that I had seen. The image will occasionally stop with an inverted camera image. Since then the camera display on the dash board will at times also display a message saying something like "rear view camera not available" with no camera image at all. Occasionally the camera image will be normal intermittently. Moving the transmission select
Received recall notice - safety recall notice 24S75 / NHTSA recall 24V951 in January 2025. This recall has still not been completed by Ford. This has been over 1 year. Do they get indefinite time to repair recall
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the rearview camera failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall r
Mileage: 48,000
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the rearview camera failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall r
Mileage: 48,000
The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the front passenger's side B-pillar trim detached. The vehicle was taken to the dealer, where it was diagnosed with a detached front passenger's side B-pillar trim. The contact was advised that the front passenger's side B-pillar trim needed to be replaced. The vehicle was repaired. The contact stated that later, while driving at an undisclosed speed, the front driver's side B-pillar trim detached a
Mileage: 74,561
The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rear-view camera image was distorted or upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not notified of the failure. In addition, the contact also received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part to do the recall repair was unavailable.
Mileage: 50,000
The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rear-view camera image was distorted or upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not notified of the failure. In addition, the contact also received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part to do the recall repair was unavailable.
Mileage: 50,000
Rear view camera under Ford recall 25SA9 has been malfunctioning for months 3 separate Ford dealers tell me they do not have parts even though it's been 2 months since the recall notice. Ford 1-800 number does not recognize the recall number.