2018 FORD FLEX

STRUCTURE:BODY

Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image wh

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

The contact owns a 2018 Ford Flex. The contact stated that while driving 35 MPH in the rain, the windshield wipers engaged but were moving significantly fast and significantly slow intermittently. The contact stated that the driver's assist system, including the blind spot detection system, the engine auto Start-Stop system, and the lane departure systems, was inoperable. Additionally, the contact stated that the remote start system was inoperable. The vehicle was taken to an independent mechanic, where it was diagnosed with BCM failure. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 76,000.

Mileage: 76,000

The contact owns a 2018 Ford Flex. The contact stated that while reversing, the rear-view camera display became inoperable. The contact stated that the rear-view camera display occasionally operated as needed. The dealer was made aware of the failure; however, the contact was informed that parts were not available for the repair. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that there was an unrepaired recall on the vehicle due to a safety issue. The contact stated that the vehicle was used for transporting children. The contact received a recall notification, NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.

The trim on the driver's door broke in half causing it to fly into the traffic behind me.

APIM or SYNC 3 malfunction. Navigation failure and not working properly alerts, clock in car not set correctly and won’t allow owner to fix it, no audio at all, no panel touch tones, popping/cracking intermittent throughout car, Bluetooth connection drops, slow glitching screen, reverse camera displayed distortion or black/blue screen with alerts saying “camera unavailable” which already caused a collision on 10/11/2025. Vehicle was taken to ford dealership an owner was advised to wait for recall remedy unless “I have an endless wallet” to pay to fix issue. Ford dealership is aware of all issues and owner opened a case with ford company. There were no warning signs of issue until reverse camera began to malfunction in September 2025 then issues all happened after.

APIM is failing due to current recall with reverse camera. The glitching has cause many safety issues including •Navigation Fault •Cracking/popping audio •Missing touchscreen sounds •Intermittent system issues •Slow loading •Camera freezing or blacking out This has already caused a collision with my vehicle. Took it to manufacturer (Ford dealership) and they told me nothing they can do until recall has parts ready. Prior to all this, my car system was working just fine up until August 2025. No issues AT ALL.

APIM is failing due to current recall with reverse camera. The glitching has cause many safety issues including •Navigation Fault •Cracking/popping audio •Missing touchscreen sounds •Intermittent system issues •Slow loading •Camera freezing or blacking out This has already caused a collision with my vehicle. Took it to manufacturer (Ford dealership) and they told me nothing they can do until recall has parts ready. Prior to all this, my car system was working just fine up until August 2025. No issues AT ALL.

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the passenger's side door B-pillar trim had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the passenger's side door B-pillar trim had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

Mileage: 100,000

Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The ACM is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.

Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The ACM is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.

Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The ACM is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.

Media player unavailable alert comes on display. Touch panel tone doesn’t have sound, audio in car has no sound. Sync 3 has been updated. Problem continues as well as the rear camera issue

Media player unavailable alert comes on display. Touch panel tone doesn’t have sound, audio in car has no sound. Sync 3 has been updated. Problem continues as well as the rear camera issue

Rear camera malfunctioned screen showed “camera not available” didn’t alert any noise or warnings and a tree hovered slightly into parking spot and smashed in my rear window. Audio inside car malfunctioned as well (no musics, etc) and the touch pad tones stopped making sound when touched.

Rear camera malfunctioned screen showed “camera not available” didn’t alert any noise or warnings and a tree hovered slightly into parking spot and smashed in my rear window. Audio inside car malfunctioned as well (no musics, etc) and the touch pad tones stopped making sound when touched.

Rear camera malfunctioned screen showed “camera not available” didn’t alert any noise or warnings and a tree hovered slightly into parking spot and smashed in my rear window. Audio inside car malfunctioned as well (no musics, etc) and the touch pad tones stopped making sound when touched.

While driving on the Gerald R Ford Fwy in Michigan my driver side pillar with my key pad flew off and detached from my vehicle. Part flew off, hit the back window of my vehicle and almost hit another vehicle that was driving behind me. Other vehicle behind needed to swerve so my pillar from my vehicle wouldn't hit their windshield. Now my vehicle is missing the pillar piece and I need to go online and find that part and purchase the piece myself out of pocket. Current piece that we bought doesn't stay on and gets loose from time to time. In the mean time while waiting for the shipment of the part to come in my door part was open and covered in the elements. It did rain during this wait. not too sure if there was any other damage that happened inside of my vehicle door. No warnings or visible signs or lights. Problem has not been inspected. I did not have the time or funds to take my vehicle in to a shop they would charge me too much for the issue.

The Left driver side rear suspension toe link broke on expressway, resulting in loss of control had to aggressively steer out of a spin. Car was undrivable and had to have towed and repaired, had passenger side rear suspension toe link go bad in December of 2024. Repair documentation available upon request.

Rear view camera displays upside down or distorted

My backup camera is experiencing the same issues as the rest of the recalled Ford vehicles. None of the recalls cover my year. The camera displays as upside down, and no longer has any of the digital guides it had before it flipped. When I asked the dealership they said most likely hardware and that we would need to replace the camera. I don't see why I have to pay to replace the camera when this is part of a recall for the same vehicle, just a different year. It makes me nervous in parking lots and coming out of my driveway.