FORD FLEX · model year

2014 FORD FLEX

321 NHTSA complaints, 17 crash reports, and 4 active recalls for this specific cohort.

NHTSA overall rating

Not crash-tested

New Car Assessment Program

The 2014FORDFLEX carries 321 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 17 crashes, 3 fires, 16 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall Not Rated/5 rating, with Not Rated/5 front crash, Not Rated/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2014 FLEX is steering with 63 filings, followed by electrical system (54) and fuel/propulsion system (45). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 4 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 177 investigation files overlapping the 2014 FLEX, and 8 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

321
Complaints
17
Crashes
3
Fires
16
Injuries
0
Deaths

Total Complaints

321 filings

Crashes Reported

17 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

Above median complaint volume — review patterns below.

NHTSA NCAP overall: Not Rated/5 — Not rated · Front: Not Rated/5 · Side: Not Rated/5 · Rollover: 4/5

Complaints by Component

ComponentCount
STEERING63
ELECTRICAL SYSTEM54
FUEL/PROPULSION SYSTEM45
SUSPENSION25
UNKNOWN OR OTHER23
ENGINE22
POWER TRAIN10
STRUCTURE:BODY9
SEAT BELTS8
SERVICE BRAKES5
VISIBILITY/WIPER5
AIR BAGS4
ELECTRONIC STABILITY CONTROL (ESC)4
STRUCTURE:BODY:DOOR3
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM3

Recalls (4)

16V62100025/08/2016

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causin

20V07200010/02/2020

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

14V71000007/11/2014

SEATS

Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification S

14V39300002/07/2014

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehi

Recent Complaints

20260210BACK OVER PREVENTION

The contact owns a 2014 Ford Flex. The contact stated that while in reverse, the back over prevention camera displayed a black screen, and the message “Camera not Available” was displayed. The contact stated that turning off and restarting the vehicle, and waiting for the cellphone to connect to Bluetooth on the radio, the camera operated as needed and provided an image of the rear of the vehicle while reversing. The failure was intermittent. The vehicle was taken to a certified mechanic and diagnosed with a camera failure. The mechanic performed a troubleshooting of the camera and determined that the camera needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.

Mileage: 74,000

20260124FireELECTRICAL SYSTEM

After reporting to work on [XXX], I discovered that the front of my vehicle was on fire. Emergency services were immediately contacted, and employees on site attempted to contain the fire using fire extinguishers. The fire department arrived shortly thereafter and successfully extinguished the fire. Despite these efforts, the vehicle was ultimately deemed a total loss. Later that day, my sister advised me to review footage from our Ring camera from that morning. The video shows visible sparks coming from underneath my vehicle prior to my departure. At that time, I drove approximately nine miles to work, unaware of any issue with the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

20260124FireENGINE

After reporting to work on [XXX], I discovered that the front of my vehicle was on fire. Emergency services were immediately contacted, and employees on site attempted to contain the fire using fire extinguishers. The fire department arrived shortly thereafter and successfully extinguished the fire. Despite these efforts, the vehicle was ultimately deemed a total loss. Later that day, my sister advised me to review footage from our Ring camera from that morning. The video shows visible sparks coming from underneath my vehicle prior to my departure. At that time, I drove approximately nine miles to work, unaware of any issue with the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

20251231UNKNOWN OR OTHER

BACKUP CAMERA FAILED Safety was put at risk because there was no functional camera while the vehicle was in reverse. Dealer confirmed backup camera failure. Dealer inspected the backup camera and determined it needed to be replaced. There were no warnings, messages, or other symptoms of the problem prior to the failure. Mileage 163,483 Replaced 12/31/2024

20251106STRUCTURE:BODY

I know that the 2015-2019 Ford Flex is being recalled for rear camera issues and "B" pillar mldgs. coming loose. My 2014 Flex has these same issues. What about earlier models?

20251106ELECTRICAL SYSTEM

I know that the 2015-2019 Ford Flex is being recalled for rear camera issues and "B" pillar mldgs. coming loose. My 2014 Flex has these same issues. What about earlier models?

20251028STEERING

Auto “steering assist failure” occurred, very difficult to steer, very dangerous and could have caused wreak if actively driving when it failed. Dash light indicates steering assist failure. Appears this is an ungoing problem with ford flex vehicles since 2010 I do not see recall for my 2014 flex but same issues had recalls for flex up to 2013. I am reporting due that I believe this is a very serious issue on ford flex vehicles and has great potential to cause severe accident if occurring while driving. I believe there should be recalls for this issue requiring Ford to repair the safety risk.

20251005BACK OVER PREVENTION: WARNINGS

The rear backup camera is upside down. The rear backup distance alarm doesn't work. This has been recalled in other years. The price to repair in unreasonable. Its like not having a rear camera. This is a common Problem. Please help.

20251005UNKNOWN OR OTHER

The rear backup camera is upside down. The rear backup distance alarm doesn't work. This has been recalled in other years. The price to repair in unreasonable. Its like not having a rear camera. This is a common Problem. Please help.

20250922BACK OVER PREVENTION

The contact owns a 2014 Ford Flex. The contact stated that occasionally, while attempting to reverse, the image on the back over prevention camera was displayed upside down. Additionally, the check engine warning light remained illuminated. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

Mileage: 120,000

20250922ENGINE

The contact owns a 2014 Ford Flex. The contact stated that occasionally, while attempting to reverse, the image on the back over prevention camera was displayed upside down. Additionally, the check engine warning light remained illuminated. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

Mileage: 120,000

20250911ELECTRICAL SYSTEM

Rear camera view is inverted or not displayed when reversing. Unsafe to back vehicle due to this failure. Has not been diagnosed/repaired by a service center. Has not functioned properly for 7-8 years.

20250908SUSPENSION

Without warning, the vehicle's power steering stopped working in an intersection while turning. The hazard lights came on automatically and I used my full body strength to steer the car out of the intersection. Inspection showed a computer module failure within the steering rack. Because the computer module is built into the steering rack, the whole steering rack needed to be replaced. This was a critical repair and cost over $3500.

20250908STEERING

Without warning, the vehicle's power steering stopped working in an intersection while turning. The hazard lights came on automatically and I used my full body strength to steer the car out of the intersection. Inspection showed a computer module failure within the steering rack. Because the computer module is built into the steering rack, the whole steering rack needed to be replaced. This was a critical repair and cost over $3500.

20250908FORWARD COLLISION AVOIDANCE: WARNINGS

Without warning, the vehicle's power steering stopped working in an intersection while turning. The hazard lights came on automatically and I used my full body strength to steer the car out of the intersection. Inspection showed a computer module failure within the steering rack. Because the computer module is built into the steering rack, the whole steering rack needed to be replaced. This was a critical repair and cost over $3500.

20250901UNKNOWN OR OTHER

The back-up camera is malfunctioning. Either appear blank or will work for about 5 seconds then go blank. Took to mechanic and was confirmed as malfunctioning per codes, but wasn't able to completely diagnose.

20250901ELECTRICAL SYSTEM

The back-up camera is malfunctioning. Either appear blank or will work for about 5 seconds then go blank. Took to mechanic and was confirmed as malfunctioning per codes, but wasn't able to completely diagnose.

20250827UNKNOWN OR OTHER

I own a 2014 Ford Flex, and I have been experiencing recurring issues with the rear backup camera. The problems included the camera intermittently going in and out of service, displaying fuzzy or unclear images, and at times showing the video feed upside down. These issues closely resemble known problems covered under existing Ford recalls related to backup camera malfunctions caused by software update errors. Due to ongoing safety concerns, I took my vehicle to an authorized Ford dealership on August 21, 2025, for diagnosis and repair. The dealership confirmed the failure of the backup camera system. To resolve the issue, they diagnosed, replaced the rear backup camera, and reprogrammed the system. The total cost of the service was $638.78. Given the similarity of this failure to the symptoms covered under previous Ford recalls, I believe this issue may be related and warrants further review.

20250724UNKNOWN OR OTHER

Within the last 90-120 days the back up camera on our 1014 Ford Flex has started not working properly. It sometimes works, sometimes only a video with now parking lines, sometimes nothing at all and a blank screen. Sometimes it does all of the above in the same instance.

20250715UNKNOWN OR OTHER

The camera shows upside down and rear parking aid doesn't work. Recall 25v442000 is for the same thing. But ford dealer said it doesn't apply.

Compare 2014FORDFLEX to Similar Vehicles

NHTSA Investigations 8 Open

View all investigations

Frequently Asked Questions

How many complaints does the 2014 FORD FLEX have?
The 2014 FORD FLEX has 321 NHTSA complaints, 17 crashes, 3 fires, 16 injuries, and 0 deaths reported.
What is the safety rating for the 2014 FORD FLEX?
The 2014 FORD FLEX received an overall NHTSA safety rating of Not Rated/5, front crash rating of Not Rated/5, side crash rating of Not Rated/5, and rollover rating of 4/5.
Are there any recalls for the 2014 FORD FLEX?
Yes, the 2014 FORD FLEX has 4 recall(s). The most common affected component is FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2014 FORD FLEX?
The most-complained component for the 2014 FORD FLEX is STEERING with 63 complaints. Other frequently reported areas include ELECTRICAL SYSTEM and FUEL/PROPULSION SYSTEM.
Is the 2014 FORD FLEX safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2014 FORD FLEX has an NHTSA safety rating of Not Rated/5. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.