2013 FORD FLEX

769 complaints filed with NHTSA.

769
Complaints
20
Crashes
1
Fires
22
Injuries
0
Deaths

NHTSA Safety Rating

Not Rated/5
Overall
Not Rated/5
Front Crash
Not Rated/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
ELECTRICAL SYSTEM198
STEERING145
UNKNOWN OR OTHER78
FUEL/PROPULSION SYSTEM59
STRUCTURE:BODY58
EXTERIOR LIGHTING35
ENGINE31
ELECTRONIC STABILITY CONTROL (ESC)24
SUSPENSION16
LATCHES/LOCKS/LINKAGES:DOORS:LATCH14
SEAT BELTS12
FUEL SYSTEM, GASOLINE10
STRUCTURE:BODY:DOOR10
POWER TRAIN10
VISIBILITY/WIPER8

Recalls (6)

13V22700031/05/2013

FUEL SYSTEM, GASOLINE

Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.

16V62100025/08/2016

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causin

20V07200010/02/2020

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

15V81200002/12/2015

FUEL SYSTEM, GASOLINE

Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.

14V39300002/07/2014

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehi

15V34000002/06/2015

STEERING:ELECTRIC POWER ASSIST SYSTEM

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford

Recent Complaints

20240613CrashPOWER TRAIN

Steering locked up lower control arm snapped at the ball joint where it's connected to cv axel. Sent my car into the rails and nearly.killed me and my passenger.

20240613CrashSUSPENSION

Steering locked up lower control arm snapped at the ball joint where it's connected to cv axel. Sent my car into the rails and nearly.killed me and my passenger.

20240613CrashSTEERING

Steering locked up lower control arm snapped at the ball joint where it's connected to cv axel. Sent my car into the rails and nearly.killed me and my passenger.

20230309STRUCTURE:BODY

The rear power lift gate will at times unexpectedly come down on you while you’re standing under it and won’t go back up… it has hit me in my head multiple times… and may be the cause of the compressed disc in my cervical spine… it happens mostly when it’s cold, but now that it’s 65° (Los Angeles) it’s still doing it

20230309STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

The rear power lift gate will at times unexpectedly come down on you while you’re standing under it and won’t go back up… it has hit me in my head multiple times… and may be the cause of the compressed disc in my cervical spine… it happens mostly when it’s cold, but now that it’s 65° (Los Angeles) it’s still doing it

20220709CrashELECTRICAL SYSTEM

The power steering assist stopped working while I was driving. It caused me to get into an accident. If other cars were around me I could have killed someone. I was driving just fine and then “POWER STEERING ASSIST FAULT” showed up on my cluster and the steering wheel locked up. It now won’t work. This came without warning.

20220709CrashSTEERING

The power steering assist stopped working while I was driving. It caused me to get into an accident. If other cars were around me I could have killed someone. I was driving just fine and then “POWER STEERING ASSIST FAULT” showed up on my cluster and the steering wheel locked up. It now won’t work. This came without warning.

20210619CrashUNKNOWN OR OTHER

On Friday, June 18, 2021 while driving my 2013 Ford Flex, the power steering went out while I was driving. I went online and found an OLD May 27, 2015 Ford Safety Recall for this issue but apparently it DID NOT include my car. Not sure how FORD determines which cars will/will not have this issue. It needs to include all calls in that category.

20210402CrashAIR BAGS

WE HAVE 2 COMPLAINTS ABOUT THE AIRBAGS. I WAS DRIVING 65MPH ON HIGHWAY AND HIT A BEAR ON FRONT DRIVERS SIDE (AIRBAG DID NOT DEPLOY.) REPAIRED THE CAR. MY DAUGHTER WAS IN A HIGHWAY COLLISION REAR ENDED A PERSON AT 43 -45 MPH AIRBAGS DID NOT DEPLOY. INFORMED YESTERDAY THE CAR IS A TOTAL LOSS. SHE HAD HER GLASSES THROWN OFF HER FACE DASH WAS PUSHED BACK, TROOPER AND TOW TRUCK DRIVER WERE SHOCKED THEY DIDN'T GO OFF. SHE WAS NOT INJURED HAVING CONCUSSIVE SYMPTOMS. WE ALSO FOUND OUT THAT THE VIN

Mileage: 169,725

20210402CrashUNKNOWN OR OTHER

WE HAVE 2 COMPLAINTS ABOUT THE AIRBAGS. I WAS DRIVING 65MPH ON HIGHWAY AND HIT A BEAR ON FRONT DRIVERS SIDE (AIRBAG DID NOT DEPLOY.) REPAIRED THE CAR. MY DAUGHTER WAS IN A HIGHWAY COLLISION REAR ENDED A PERSON AT 43 -45 MPH AIRBAGS DID NOT DEPLOY. INFORMED YESTERDAY THE CAR IS A TOTAL LOSS. SHE HAD HER GLASSES THROWN OFF HER FACE DASH WAS PUSHED BACK, TROOPER AND TOW TRUCK DRIVER WERE SHOCKED THEY DIDN'T GO OFF. SHE WAS NOT INJURED HAVING CONCUSSIVE SYMPTOMS. WE ALSO FOUND OUT THAT THE VIN

Mileage: 169,725

20200911FireELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AND STATED WHILE SHE WAS CHARGING HER CELLPHONE BY USING THE MIDDLE USB PORTAL, WHEN SHE NOTICED THE WIRING WAS MELTED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.

Mileage: 124,000

20200410CrashSTEERING

POWER STEERING WENT OUT WHILE DRIVING AT 70 MPH ON I-95 EXIT. VEHICLE VEERED OFF INTO DITCH. LUCKILY A NICE PERSON SAW ME GO OVER THE ROAD AND PULLED THE CAR OUT. CAR WAS TAKEN TO FORD WHO THEN CHARGED ME CLOSE TO 3,000 TO REPLACE A COMPUTER MODULE. HAS HAPPENED ANOTHER TIME SINCE THEN..

Mileage: 115,000

20200304SUSPENSION

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 67 MPH, A LOUD POPPING NOISE OCCURRED AND DRIVER SUDDENLY LOST CONTROL OF THE STEERING CAUSING THE VEHICLE TO VIOLENTLY SWERVE WHILE ON THE HIGHWAY. AFTER STOPPING THE VEHICLE THE DRIVER OBSERVED THE REAR DRIVER SIDE TIRE WAS ANGLED SIDE WAYS. A TOW TRUCK WAS CALLED TO THE SCENE AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR SUSPENSION TOE LINK HAD FAILED. THE VEHICLE WAS

Mileage: 70,000

20200212CrashSTEERING

2013 FORD FLEX. CONSUMER WRITES IN REGARDS TO ILLUMINATED POWER STEERING LIGHT. *LD THE CONSUMER STATE WHILE DRIVING THE POWER STEERING WENT OUT WITH A VERY SHORT NOTICE. WHILE ATTEMPTING TO STOP THE VEHICLE SLOWLY RAN OVER A CURB. THERE WAS NO DAMAGE. THE MANUFACTURER WAS NOTIFIED AND STATED THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE FAILURE. THE MANUFACTURER DENIED ANY ADDITIONAL ASSISTANCE. THE DEALER DENIED ASSISTANCE DUE TO THE CODE ONLY SHOWING THAT THE VEHICLE FAILED DUE TO IMPACT, AN

20190805CrashSTEERING

DRIVING OUR FORD FLEX WHEN THE POWER STEERING INTERMITTENTLY GAVE OUT. IT BECAME HARD TO STEER. LUCKILY IT WAS AT LOW SPEED PULLING INTO A PARKING LOT. AS A RESULT I HIT A LOW PLANTER AND SUFFERED BODY DAMAGE. NOW THE STEERING JUST GROANS WHEN I TURN THE WHEEL. DEALER STATES NOTHING IS WRONG AND THE NOISE IS NORMAL. IN DOING MY RESEARCH I HAVE NOTED THAT FORD ADDRESSED THIS PROBLEM IN THESE VEHICLES BY A RECALL. MY VEHICLE WAS JUST OUT OF RANGE AND NOW MY LOCAL FORD DEALER IS TELLING ME THAT

Mileage: 73,000

20181120CrashAIR BAGS

THERE IS A RECALL ON THE ELECTRONIC POWER STEERING FOR CERTAIN 2013 FORD FLEX'S. RECALL 15S18. THE MANUFACTURER SAYS THAT MINE DOES NOT QUALIFY FOR THE BUT THE VEHICLE HAS THE SAME SYMPTOMS AS THE RECALL CAMPAIGN. THE POWER STEERING WAS OUT ON MY VEHICLE, IT LOCKED UP AROUND A CURVE WHEN I WAS DOING ABOUT 50 MILES AN HOUR. THE VEHICLE WOULD NOT TURN RIGHT, I CROSSED A LANE OF ONCOMING TRAFFIC AND HIT A TREE ON SUNDAY 11 18 18. I WAS ON HIGHWAY 70 IN KINGSTON TENNESSEE, HEADED EASTBOUND. THE STEE

Mileage: 131,000

20181120CrashSTEERING

THERE IS A RECALL ON THE ELECTRONIC POWER STEERING FOR CERTAIN 2013 FORD FLEX'S. RECALL 15S18. THE MANUFACTURER SAYS THAT MINE DOES NOT QUALIFY FOR THE BUT THE VEHICLE HAS THE SAME SYMPTOMS AS THE RECALL CAMPAIGN. THE POWER STEERING WAS OUT ON MY VEHICLE, IT LOCKED UP AROUND A CURVE WHEN I WAS DOING ABOUT 50 MILES AN HOUR. THE VEHICLE WOULD NOT TURN RIGHT, I CROSSED A LANE OF ONCOMING TRAFFIC AND HIT A TREE ON SUNDAY 11 18 18. I WAS ON HIGHWAY 70 IN KINGSTON TENNESSEE, HEADED EASTBOUND. THE STEE

Mileage: 131,000

20180320SERVICE BRAKES

BOTH OF THE TAIL LIGHTS HAVE WATER INTRUSION ABOUT 3 0Z OF WATER WITHIN THE CHAMBER. I HAVE REPLACED LIGHTS SEVERAL TIMES.SHORTENING OUT WHICH HAS CAUSED A PROBLEM WITH SAFETY AND TRAFFIC VIOLATIONS.

Mileage: 98,000

20180320UNKNOWN OR OTHER

BOTH OF THE TAIL LIGHTS HAVE WATER INTRUSION ABOUT 3 0Z OF WATER WITHIN THE CHAMBER. I HAVE REPLACED LIGHTS SEVERAL TIMES.SHORTENING OUT WHICH HAS CAUSED A PROBLEM WITH SAFETY AND TRAFFIC VIOLATIONS.

Mileage: 98,000

20180320EXTERIOR LIGHTING

BOTH OF THE TAIL LIGHTS HAVE WATER INTRUSION ABOUT 3 0Z OF WATER WITHIN THE CHAMBER. I HAVE REPLACED LIGHTS SEVERAL TIMES.SHORTENING OUT WHICH HAS CAUSED A PROBLEM WITH SAFETY AND TRAFFIC VIOLATIONS.

Mileage: 98,000