Total Complaints
208 filings
FORD F-350 · model year
208 NHTSA complaints, 8 crash reports, and 2 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2020FORDF-350 carries 208 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 8 crashes, 2 fires, 2 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 F-350 is power train with 44 filings, followed by steering (31) and fuel system, diesel (25). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 177 investigation files overlapping the 2020 F-350, and 8 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
208 filings
Crashes Reported
8 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| POWER TRAIN | 44 |
| STEERING | 31 |
| FUEL SYSTEM, DIESEL | 25 |
| UNKNOWN OR OTHER | 18 |
| ENGINE | 12 |
| SUSPENSION | 10 |
| FUEL/PROPULSION SYSTEM | 10 |
| STRUCTURE:BODY | 9 |
| ELECTRICAL SYSTEM | 6 |
| SERVICE BRAKES | 4 |
| VISIBILITY | 3 |
| WHEELS | 3 |
| LATCHES/LOCKS/LINKAGES | 3 |
| EXTERIOR LIGHTING | 3 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 3 |
POWER TRAIN:AXLE ASSEMBLY
Ford Motor Company (Ford) is recalling certain 2020 F-350 trucks equipped with 7.3L gas engines and ambulance prep packages. These vehicles were ordered with Wide Track rear axles, but were built with base (narrower) axles. Depending on the body installed by the body builder, the inner tires on th
SEATS:FRONT ASSEMBLY:RECLINER
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also
A component has not yet failed but an existing recall (Ford recall 24S78 / NHTSA ID 24V957) describes the potential for loss of motive power increasing the risk of a crash. This recall was issued in December of 2024. I received a notice in January of 2026 that the repair was available, went to my local dealer and was told the recall had been paused on 02/03/2026 - no actual repair is currently available. I live full-time in my 2021, 20,000 lb., 5th-wheel RV and frequently tow it with no other option than my 2020 F350 with the open recall. To quote the recall document, "Ford has not issued instructions to stop driving your vehicle under this safety recall" but a loss of motive power is exponentially worse when towing a large load which is what this vehicle was purpose-built to do.
Ford sent this recall letter in October, 2025. Itâs unbelievable, and unacceptable that Ford would describe a âpotential loss of steering control resulting in a crash or injury (or death). However we donât instruct you to stop driving your vehicle. Parts to fix your defective steering column which could come apart in your hands while driving down the interstate with loved ones, or towing (full ton trucks are meant for heavy towing) wonât be available until 1st quarter 2026â. Are you serious? Itâs now halfway through 1st quarter 2026, & still no follow up from Ford. How many people have to die, before the actuaries at NHTSA decide itâs time to put pressure on Ford to expedite this fix? I had no choice but to risk driving my truck 1,200 miles to Florida last week. Thankfully, we made it. However, I refuse to drive it any further as itâs parked in my driveway. I will not hook up my boat or horse trailer until Ford manufactures a new, safe part, and installs it in my truckâ
Driving the vehicle at highway speeds (around 55mph). Driver hear a loud hum, lost power and needed to pull over. The rear axle housing grenaded and twisted the pinion clean off the rear axle. The truck was loaded with tools and pulling a trailer. However this load was well within the GVWR of the vehicle
This recall has been going on for over three months. I have canceled vacations and other trips due to the severity of this recall. I haul a truck camper and I do disaster relief/recovery with several groups. I use my truck to get there and sleep in my camper due a lack of resources during a disaster. This recall has prevented me from responding. Ford has given no indication of when this is to be repaired.
This has occured multiple times. While driving on freeway at speeds between 65 and 75 MPH and hitting rough asphalt, the vehicle begins shaking violently, almost to the point of losing control. It will only stop if I slow down to under 40 mph or stopping altogether. This has been very frightening when it occurs in traffic on freeways. It seems to occur mainly when on a curve.
This has occured multiple times. While driving on freeway at speeds between 65 and 75 MPH and hitting rough asphalt, the vehicle begins shaking violently, almost to the point of losing control. It will only stop if I slow down to under 40 mph or stopping altogether. This has been very frightening when it occurs in traffic on freeways. It seems to occur mainly when on a curve.
The contact owns a 2020 Ford F-350. The contact stated that while driving at an undisclosed speed, the engine power failure warning light illuminated, and the engine seized. The contact stated that the failure had occurred while towing a small vehicle. The contact coasted the vehicle to the shoulder of the road, which was very unsafe. The contact stated that while attempting to restart the vehicle, the vehicle failed to restart. The vehicle was towed to an independent mechanic, where it was diagnosed with high-pressure fuel pump failure, cylinder rod and head gasket failures. The contact was informed that the high-pressure fuel pump had exploded and sent fuel all over and into the engine. The contact was informed that the engine had failed due to a high-pressure fuel pump failure. The contact was advised to tow the vehicle to the dealer. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, parts for the recall repair were unavailable. Th
Mileage: 138,527
I have the 7.3 gas engine. It is now sounding like a typewriter. I've been told I could have a $8,000 to $13,000 repair or total engine replacement. My truck is just under 97,000 miles and this has been a known issue for the Job 1 engines. Ford is not taking ownership of these lifter/cam issue. I was told I could have my engine lock up on me while driving. I am autistic and have an autoimmune issue that cause me to have a disabilities. It does not seem right, that a long term, multiple Ford owner now could have their engine fail or lock up while I'm driving, not to mention I may need a complete new engine from this design error. From what I've read, the Job 2 of these engines they've enlarged oil recyclers or something to correct this issue. Can you help us that have this major saftey issue?
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part for the recall repair was not available. The contact stated that parts were still not available for approximately one year. The contact stated it should not take the manufacturer that long to write a new software program. In addition, the contact stated that the vehicle was purchased and used for recreational purposes. The dealer was contacted several times. The contact stated that on the last conversation with the dealer, the contact was informed that parts should be available in several months; however, parts were still unavailable. The manufacturer was contacted. The contact had not experienced a failure.
The contact owns a 2020 Ford F-350. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact was able to pull over but was unable to restart the vehicle. The vehicle was towed to a local dealer, where it was diagnosed, and it was determined that the diesel fuel system needed to be replaced. The vehicle was repaired and was covered under warranty. The contact stated that one month later, the vehicle experienced a failure while he was driving. The vehicle was towed to the same dealer, who determined that the diesel fuel system had failed. The contact was advised that the vehicle was no longer covered under warranty and would be repaired out of pocket. The contact had the vehicle towed to a diesel repair shop. The contact stated that the repair shop replaced the diesel fuel system, and the vehicle was repaired. The contact stated that in January of 2025, notification of NHTSA Campaign Numbe
Mileage: 47,000
The contact owns a 2020 Ford F-350. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), 25V626000 (STEERING), and 25V686000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2020 Ford F-350. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), 25V626000 (STEERING), and 25V686000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2020 Ford F-350. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), 25V626000 (STEERING), and 25V686000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was stopped on the side of the road and idling, the engine made a chirping sound and then shut off. No warning light was illuminated. The vehicle was towed to the dealer, who determined that the high-pressure fuel pump had failed. The contact was informed that the vehicle was not covered under the recall due to the mileage exceeding the warranty coverage. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Mileage: 130,000
The steering column upper shaft may have been manufactured wrong and can result in losing the steering. I can not drive the vehicle. I live far from Boise and I'm missing family events and hunting for which I paid tags/license. The parts for this will not be in till next year sometime, per the recall letter. The vehicle has not been inspected and the recall letter doesn't ask for it to be. There has not been any problems up until now.
The contact owns a 2020 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the lifter in cylinder #2, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The contact stated that the original engine was replaced at 39,400 miles in 2022. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000. The VIN was not available.
Mileage: 35,000
I was driving when the steering column upper sharft sperated from the steering wheel. i was driving without any control of the steering. They still have not inspected this. I had it towed to Capital Ford of Sept 3rd. This is directly related to recall 25V626. This can happen while driving and is terrifying especally because there is zero warrning and you do not expect this to happen.
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure listed in the recall, causing the check engine warning light and âWRENCHâ icon to illuminate. The vehicle was not repaired. The failure mileage was 49,000.
Mileage: 49,000
I have sent in a previous complaint as our truck would die in the middle of the road, due to the fuel pump. It is unacceptable that Ford has not resolved the recall issue in 9 months. Our truck is needed daily for our business. Please make Ford take action.
I have sent in a previous complaint as our truck would die in the middle of the road, due to the fuel pump. It is unacceptable that Ford has not resolved the recall issue in 9 months. Our truck is needed daily for our business. Please make Ford take action.
Unintended Transmission Downshift and Rear Wheel Lock-up
Timing Belt Failure
Underbody shields detachment
B-Pillar Trim Detachment
Unintended Transmission Downshift and Rear Wheel Lock-up
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.