2015 FORD F-350

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Ford Motor Company (Ford) is recalling certain 2015 F-250, F-350, F-450, Expedition, Lincoln Navigator, and MKC vehicles. The rearview camera printed circuit board terminal header connector may be loose or damaged, which can result in a blank or distorted image.

The contact owns a 2015 Ford F-350. The contact stated that while in reverse(R), the rearview camera displays a blue screen or a blank screen while in reverse. The contact then received notification of NHTSA Campaign Number: 25V572000(Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was notified of the failure and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to repair the recall. The manufacturer was notified of the failure and gave the contact the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 55,000.

Mileage: 55,000

Odometer Fraud. The contact's spouse recently sold a 2015 Ford F-350; however, the spouse still had the vehicle in possession. The contact discovered that there was a mileage discrepancy after viewing the post online. The vehicle was a private sale. At the time of the sale, the mileage was 650,000. Upon checking Facebook Marketplace, the mileage was 120,000.

Mileage: 650,000

The contact owns a 2015 Ford F-350. The contact stated that the rearview camera displayed a black image while in reverse(R). The vehicle was taken to the dealer, where two modules were replaced, and the new modules were reprogrammed at the contact's expense; however, the failure reoccurred approximately two months later. The contact later received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention), and the vehicle was taken to the dealer, where the recall repair was completed. The contact requested reimbursement from the manufacturer and sent supporting documents; however, the manufacturer denied reimbursement because the vehicle was previously repaired due to a rearview camera black image while the recall pertained to a blank image. The failure mileage was approximately 35,576.

Mileage: 35,576

What component or system failed? The Steering and Suspension system failed. Specifically, the front axle hubs, track bar, and U-joints failed, causing a violent loss of steering control known as "Death Wobble." These components are currently available for inspection; however, they were diagnosed as "FAILED" and requiring immediate replacement to make the vehicle safe to drive. How was safety put at risk? The failure caused violent, uncontrollable shaking of the steering wheel and front end at highway speeds. This resulted in a near-total loss of directional control, putting the driver and surrounding traffic at immediate risk of a collision. The defect made the vehicle impossible to steer safely above 45 MPH. Has the problem been confirmed? Yes. The failure was reproduced and confirmed by an independent certified service center, AutoNation Ford Gulf Freeway. Their inspection explicitly diagnosed the front axle hubs, track bar, and U-joints as "FAILED" and unsafe. The repair estimate

What component or system failed? The Steering and Suspension system failed. Specifically, the front axle hubs, track bar, and U-joints failed, causing a violent loss of steering control known as "Death Wobble." These components are currently available for inspection; however, they were diagnosed as "FAILED" and requiring immediate replacement to make the vehicle safe to drive. How was safety put at risk? The failure caused violent, uncontrollable shaking of the steering wheel and front end at highway speeds. This resulted in a near-total loss of directional control, putting the driver and surrounding traffic at immediate risk of a collision. The defect made the vehicle impossible to steer safely above 45 MPH. Has the problem been confirmed? Yes. The failure was reproduced and confirmed by an independent certified service center, AutoNation Ford Gulf Freeway. Their inspection explicitly diagnosed the front axle hubs, track bar, and U-joints as "FAILED" and unsafe. The repair estimate

My truck is been having a death wobble for years now. It's scary, I changed tires suspension and I still have the issue.

My truck is been having a death wobble for years now. It's scary, I changed tires suspension and I still have the issue.

The touch screen interface is misaligned and occasionally not working at all. The misalignment means that to activate a button the driver must click somewhere else in the screen than the location where the button is displayed. This offset appears to change infrequently. This cause the driver to have to hunt for the location where the button responds and not pay attention to the road. If the wrong location is touched it may open random menus or start unintended functions, causing additional distractions and requiring multiple screen interactions. The car does not have physical buttons for most functions. On several occasions I found myself drifting out of lane due to this problem.

The contact owns a 2015 Ford F-350. The contact stated that while reversing, the back-over prevention camera went blank off and on. In addition, the contact stated that occasionally, the back over prevention screen displayed a foggy image. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention). The vehicle was taken to the dealer; however, the vehicle was not inspected. The contact was informed that an appointment was required and that the vehicle needed to be inspected to confirm the failure. The contact was informed that if the failure was confirmed, the parts would be ordered for the repair to be performed. The contact stated that the recall notification indicated that the back over prevention camera was on recall and needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford F-350. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring the steering wheel to be manually returned to center after completing a turn. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

Mileage: 70,000

2015 Ford F350 6.7 liter Diesel Turbocharger with only 58,000 miles malfunctioned while accelerating on to freeway without any prior warning indicators or symptoms. Immediately engine acceleration was reduced drastically causing freeway cars to nearly rear end my vehicle and other cars swerving to avoid accident. A message showed up simultaneously while reduced acceleration occured on vehicle’s dash display indicating something to the effect “Reducing Acceleration” and a yellow check engine icon lit up on dash display. I limped the vehicle to the side of Freeway and shut engine off. Upon restarting engine discovered engine and turbo operated properly and was able to drive vehicle to a non-Ford Service Center to be repaired. The Technician could not find anything wrong with the operation of the engine-turbocharger and cleared the trouble code. Drove vehical for approximately 500 miles and the same reduced acceleration problem re-occurred while accelerating on to freeway. Pu

The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford F-350. The contact stated that while in reverse, the back over prevention camera displayed a solid black or blue screen, or a severely distorted image. Additionally, the message "Camera Unavailable - Please Contact Your Dealer" was displayed. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 78,000.

Mileage: 78,000

The contact's wife owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was intermittently distorted or blank. Additionally, the messages “Camera Unavailable” and to “Contact Dealer” were displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 186,000. VIN tool confirms parts not available.

Mileage: 186,000

Rear Camera intermittent failure. I was just notified of the recall, but I'm experiencing the issue. Ford doesn't want to authorize the repair under the recall, even though they sent the notice, and I'm having the problem.

Brake light failure. Appears that the brake lights were stuck in the illuminated position while the vehicle was not being used. I had to disconnect the batteries to disable the lights.

The contact owns a 2015 Ford F-350. The contact stated that while reversing, the back over prevention camera system failed to function as intended. The contact stated that the back over prevention camera system displayed a black screen. The contact turned the back over prevention camera off and proceeded to reverse, and the back over camera system independently reset. The vehicle was taken to the dealer, and the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 218,500. VIN tool confirms parts not available.

Mileage: 218,500