Total Complaints
1 filings
FORD EXPLORER HYBRID · model year
2020 FORD EXPLORER HYBRID
1 NHTSA complaints, and 1 recall campaign listed for this cohort. A VIN lookup is required to determine whether a specific vehicle has an unrepaired recall.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2020FORDEXPLORER HYBRID carries 1 consumer safety complaint in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 1 fire, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
The most frequently selected component label in reports for the 2020 EXPLORER HYBRID is unknown or other with 1 filings. Complaint categories reflect owner reports and intake categorization; they do not establish a defect pattern or cause. This cohort has 1 NHTSA recall campaign listed below. Enter a VIN in NHTSA's official recall lookup to determine whether a specific vehicle has an unrepaired recall.
NHTSA currently has 179 investigation files overlapping the 2020 EXPLORER HYBRID, and 6 remain open. Owners comparing this cohort against neighboring years should read the complaint-by-year trend as report volume, not a causal diagnosis. Use the related-complaint feed and the official recall lookup when researching a specific vehicle.
1
Complaints
0
Crashes
1
Fires
0
Injuries
0
Deaths
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| UNKNOWN OR OTHER | 1 |
Recalls (1)
22V25500014/04/2022
POWER TRAIN:AXLE ASSEMBLY
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer Police FHEV, Explorer Police 3.3L, and 2020-2022 Explorer 2.3L RWD, 3.0L PHEV, 3.3L FHEV, and 3.0L ST GAS vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Recent Complaints
20201214FireUNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE INDEPENDENT MECHANIC SHOP MAKING NECESSARY REPAIRS FOR THE POLICE DEPARTMENT. WITHOUT WARNING THE VEHICLE WENT UP IN FLAMES INSIDE THE GARAGE OF THE INDEPENDENT SHOP. NO INJURIES SUSTAINED. THERE WAS PROPERTY DAMAGE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND DEEMED THE VEHICLE A TOTAL LOSS. A POLICE REPORT WAS MADE. THE VEHICLE IS AWAITING INSURANCE ADJUSTOR INFORMATION FOR THE CAUSE OF THE FAILURE THAT OCCURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V687000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. DARLING'S403 HOGAN RD, BANGOR, ME 04401 (207) 992-1560 WAS CONTACTED AND INFORMED THE CONTACT THAT NO RECALLS WERE UNDER THE VIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAS PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS UNKNOWN AT THIS TIME.
Compare 2020FORDEXPLORER HYBRID to Similar Vehicles
NHTSA Investigations 6 Open
EA26004Engineering AnalysisOpen
Timing Belt Failure
DP26004Defect PetitionOpen
Anti-lock brake system (ABS) Malfunction Indicator Lamp (MIL) illuminated
EA26001Engineering AnalysisOpen
Unintended Transmission Downshift and Rear Wheel Lock-up
PE25020Preliminary EvaluationClosed
Timing Belt Failure
DP25001Defect PetitionClosed
Underbody shields detachment
Frequently Asked Questions
How many complaints does the 2020 FORD EXPLORER HYBRID have?▼
The 2020 FORD EXPLORER HYBRID has 1 NHTSA complaints, 0 crashes, 1 fires, 0 injuries, and 0 deaths reported.
Are there any recalls for the 2020 FORD EXPLORER HYBRID?▼
Yes, the 2020 FORD EXPLORER HYBRID has 1 recall(s). The most common affected component is POWER TRAIN:AXLE ASSEMBLY. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2020 FORD EXPLORER HYBRID?▼
The most-complained component for the 2020 FORD EXPLORER HYBRID is UNKNOWN OR OTHER with 1 complaints. Other frequently reported areas include various components.
Is the 2020 FORD EXPLORER HYBRID safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data vintage: August 2026. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Every figure on PlainCars is rendered directly from NHTSA complaint and safety data, no number is typed in by an editor. This year-specific record is rendered from NHTSA ODI, recall, and NCAP rows for the 2020 FORD EXPLORER HYBRID; no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of August 2026.
Read our methodology - how this data is sourced, computed, and verified.