2021 FORD ESCAPE HYBRID

137 complaints filed with NHTSA.

137
Complaints
2
Crashes
3
Fires
2
Injuries
0
Deaths

Complaints by Component

ComponentCount
ENGINE34
STRUCTURE:BODY25
UNKNOWN OR OTHER16
ELECTRICAL SYSTEM15
POWER TRAIN10
FUEL/PROPULSION SYSTEM7
SERVICE BRAKES6
VEHICLE SPEED CONTROL3
HYBRID PROPULSION SYSTEM3
STRUCTURE:BODY:DOOR2
STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL1
AIR BAGS1
STRUCTURE:BODY:HOOD1
ELECTRICAL SYSTEM:PROPULSION SYSTEM1
FORWARD COLLISION AVOIDANCE1

Recalls (1)

22V10900024/02/2022

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

Ford Motor Company (Ford) is recalling certain 2021 Escape Hybrid vehicles. The engine crankshaft may have been manufactured incorrectly, which can result in engine damage.

Recent Complaints

20250906STRUCTURE:BODY

My driver front door latch assembly failed at 42,153 miles. I had it inspected and repaired at the dealership. I had to pay out of pockets due to no longer being covered by the 3/36 warranty. The symptoms were that the driver front door would not lock at all. It took a while to figure this out as I just thought maybe we left it unlocked. Also this vehicle has the perimeter key fob so it automatically unlocks when you have the fob with you and attempting to open. This had been going in fine mot

20250725UNKNOWN OR OTHER

The display screen goes black and freezes for long periods and during navigation use; Reverse camera is black or doesn't display; FordPass doesn't connect

20250724ELECTRICAL SYSTEM

The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was being Emissions tested, the contact was informed that the OBD Port was inoperable, and the emissions test could to be performed. The vehicle was taken to the dealer where it was diagnosed with a failed OBD Port. The contact was informed that the OBD Port needed to be replaced. The vehicle was repaired. The contact was informed that the repair was not covered under an unknown recall or warranty. The vehicle was rep

Mileage: 36,702

20250627UNKNOWN OR OTHER

There was a clunking sound when I opened the sun roof. Later when we closed the sun shade, it seems to be hesitating. The next time we opened the sun shade, it seems to be catching. As I drove there was a sliding sound that we finally identified as coming from the sunroof. Something could be seen from the sunshade: an outline of something that continued to slide around in all directions. I looked it up on the internet, concerned about what it could be and discovered that there have been 2021 Esc

20250522ELECTRICAL SYSTEM

The contact owns a 2021 Ford Escape. The contact was informed at a State Inspection that the gateway module had failed and needed to be replaced to complete the State Inspection. The vehicle was taken to the dealer, where the gateway module was updated. The contact related the failure to Ford Campaign Number: 22N15. The manufacturer was notified of the failure but denied reimbursement for the repair. The failure mileage was approximately 14,300. A complaint was filed with the manufacturer as wel

20250513ELECTRICAL SYSTEM

I was leaving work and my 2021 Ford Escape hybrid started but then a triangle warning light came on, a "stop safely now" warning appeared and the car shut off. There were no problems prior to this event. I had the vehicle towed to a Ford dealership in February where they replaced the 12v battery and the machine needed to diagnose the electrical issue was down. Yesterday I finally got news that it was firing code P0DE6 and the hybrid battery needs replaced as well. There have been several recalls

20250513POWER TRAIN

I was leaving work and my 2021 Ford Escape hybrid started but then a triangle warning light came on, a "stop safely now" warning appeared and the car shut off. There were no problems prior to this event. I had the vehicle towed to a Ford dealership in February where they replaced the 12v battery and the machine needed to diagnose the electrical issue was down. Yesterday I finally got news that it was firing code P0DE6 and the hybrid battery needs replaced as well. There have been several recalls

20250507UNKNOWN OR OTHER

The liner for the panoramic sunroof has come off the tracks on the sides so the liner hangs down into the car and obstructs the view.

20250424VISIBILITY

The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. T

20250424ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. T

20250330ENGINE

My engine failed while driving. Towed to Ford dealership, found out about recall 23S27. Symptoms were the EXACT same but ford is refusing to cover warranty repairs because they said it did not throw the proper code. However ford has offered to cover half of the engine replacement, leaving me with a $4000 bill. Do I have any options? Is there a system of checks and balances that assures that ford is doing everything correctly on their end?

20250315UNKNOWN OR OTHER

From the Ford website: "Power window switch chrome tip replacement Campaign/NHTSA# 22N17 Issue Date 2023-05-16" The tips peeled off and I get cuts on my fingers. Ford dealership, Golf Mill Ford in Niles IL, informed me this is a VIN specific issue and I needed to file this claim. Please advise.

20250303ELECTRICAL SYSTEM

The contact owns a 2021 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the high-voltage battery had failed and needed to be replaced. The contact stated that the dealer reset the check engine warning light. The contact stated that the following day after the reset, the check engine warning light illuminated a second time. The contact related the failure to NH

Mileage: 129,000

20250303HYBRID PROPULSION SYSTEM

The contact owns a 2021 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the high-voltage battery had failed and needed to be replaced. The contact stated that the dealer reset the check engine warning light. The contact stated that the following day after the reset, the check engine warning light illuminated a second time. The contact related the failure to NH

Mileage: 129,000

20250201FUEL/PROPULSION SYSTEM

The fuel neck tube requires replacement as per the mechanic's assessment. When refueling, the pump frequently stops every 5-10 seconds, as though the tank is full, necessitating multiple restarts. This defect makes it difficult to ascertain when the tank is genuinely full, leading to the risk of overfilling. On two occasions, despite the pump's intermittent stopping, it eventually functioned normally but resulted in overfilling, causing fuel to overflow from the fuel neck. This issue has been de

20250127SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY

The contact owns a 2021 Ford Escape. The contact stated while driving 65 MPH and at various speeds, the cruise control and several other features failed to activate. The contact stated that the air bag indicator and a message that the rear seat monitor default warning light were illuminated. The vehicle was then taken to a dealer where it was diagnosed and determined to replace the driver's side seat belt buckle. The vehicle was not repaired because the dealer was waiting for the part to be rece

Mileage: 80,500

20250123STRUCTURE:BODY

Door fails to stay open. Closed on my leg and caused bruising. Window will not close once open. Dealer has known of problem for two months but says there is no one locally to fix it.

20241202ENGINE

I purchased my car in September and in October my check engine light came on and a wrench light. I think could not go above 30MPH.

20241202POWER TRAIN

I purchased my car in September and in October my check engine light came on and a wrench light. I think could not go above 30MPH.

20241126POWER TRAIN

Vehicle started making clunking and knocking noises when switching between hybrid and gas. Thought this was due to the engine knocking issue that Ford had previously sent a recall letter about. Then the transmission started to slip or have a hard time when switching gears and makes a cracking noise. Brought to dealership and they said there was metal in the transmission but were unsure of the cause. The transmission needs to be replaced, ford will not cover because it is no longer under warranty