2020 FORD ESCAPE HYBRID

357 complaints filed with NHTSA.

357
Complaints
3
Crashes
3
Fires
6
Injuries
0
Deaths

Complaints by Component

ComponentCount
STRUCTURE:BODY82
ENGINE64
UNKNOWN OR OTHER60
ELECTRICAL SYSTEM38
POWER TRAIN26
STRUCTURE:BODY:DOOR13
VISIBILITY/WIPER6
LANE DEPARTURE: BLIND SPOT DETECTION5
FUEL/PROPULSION SYSTEM5
SERVICE BRAKES5
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS5
VEHICLE SPEED CONTROL4
STEERING4
STRUCTURE4
AIR BAGS3

Recalls (1)

25V88100018/12/2025

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick Hybrid and 2020 Escape Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.

Recent Complaints

20250822ENGINE

Sluggish acceleration, car would not go faster than 37 MPH at full throttle, appeared to be running on hybrid motor only, not on engine power. 2020 Ford Escape Hybrid. 2.5 L engine. Only got 1 mile, returned home. No smoke, no fire, just not accelerating. Car was completely fine the day before. Got towed to Ford dealer next morning.

20250319ENGINE AND ENGINE COOLING

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, an abnormal coolant consumption was noticed. No warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.

Mileage: 38,000

20250318UNKNOWN OR OTHER

I recently found out through a Ford dealer that there was a recall on the door on my Ford escape. I never received anything in the mail. I had the issue fixed by my local mechanic and he used Ford parts. I would like A reimbursement.

20250228STRUCTURE

The contact owns a 2020 Ford Escape Hybrid. The contact stated that while operating the vehicle, there was an abnormally strong odor of mold and mildew was inside the cabin of the vehicle. The vehicle was taken to the local dealer who discovered that rainwater had leaked into the trunk and spare tire well, causing mold and mildew to develop inside the vehicle. The contact was informed that the carpet needed to be replaced. The exact cause of the water intrusion was unknown. The vehicle was not y

Mileage: 60,000

20250225POWER TRAIN

The vehicle is just under 37K miles. I was operating the vehicle normally, and the wrench icon came on, indicating a powertrain issue. There are recalls for this for some vehicles but not all, and it seems to occur just after warranties expiring. I am concerned my vehicle falls under this service bulletin but has not been properly added: SSM 49157 - 2020 Escape - Illuminated MIL With DTCs U0100, U0401, P166B, P1753, P0929, And/Or P0919 Some 2020 Escape vehicles may exhibit an illuminated malfunc

20250225ELECTRICAL SYSTEM

The vehicle is just under 37K miles. I was operating the vehicle normally, and the wrench icon came on, indicating a powertrain issue. There are recalls for this for some vehicles but not all, and it seems to occur just after warranties expiring. I am concerned my vehicle falls under this service bulletin but has not been properly added: SSM 49157 - 2020 Escape - Illuminated MIL With DTCs U0100, U0401, P166B, P1753, P0929, And/Or P0919 Some 2020 Escape vehicles may exhibit an illuminated malfunc

20250129VISIBILITY/WIPER

The sunroof cover came down and blocked my rear visibility. It took a few attempts to get the cover back up because I need to see what is behind me for safety purposes. Then, when I was sesrching online for the solution, I realized a lot of people with 2020 - 2022 Ford Escapes were also having issues with the sunroof cover. It is quite dangerous for it to fall.

20250129UNKNOWN OR OTHER

The sunroof cover came down and blocked my rear visibility. It took a few attempts to get the cover back up because I need to see what is behind me for safety purposes. Then, when I was sesrching online for the solution, I realized a lot of people with 2020 - 2022 Ford Escapes were also having issues with the sunroof cover. It is quite dangerous for it to fall.

20241231ELECTRICAL SYSTEM

The hybrid battery coolant line has a leak and is available for inspection. Driving the vehicle with this leak can compromise the battery resulting in overheating which could cause the vehicle to break down, fire, or burn. The dealer confirmed the leak. The dealer was a manufacturer dealer and they inspected the vehicle. There were no indications of a leak.

20241214VISIBILITY/WIPER

The car has a panoramic roof with automatic open/close sunshade that cover the interior of the glass. I was opening the sunshade to open the moon roof and the shade all of the suden came down and did not roll as intended and my visibility while I was driving was gone for a second until my wife helped out quickly so we do not crash. The problem is common for this car in the ford forums online and the dealerships are not concerend or applying any responsbility of the problem and the safety of it.

20241214UNKNOWN OR OTHER

The car has a panoramic roof with automatic open/close sunshade that cover the interior of the glass. I was opening the sunshade to open the moon roof and the shade all of the suden came down and did not roll as intended and my visibility while I was driving was gone for a second until my wife helped out quickly so we do not crash. The problem is common for this car in the ford forums online and the dealerships are not concerend or applying any responsbility of the problem and the safety of it.

20241202UNKNOWN OR OTHER

Gear selector knob silver plating is flaking off and leaving sharp edges.the edges are sharp enough to cut your fingers

20241122FUEL/PROPULSION SYSTEM

While filling the gas tank with fuel the fuel spits back causing an unsafe condition. There is a technical service bulletin for this by Ford (number 22-2433), but no recall. Many people have complained about this condition.

20241105ENGINE

The contact owns a 2020 Ford Escape. The contact stated while driving 65 MPH on the highway, the vehicle decelerated unintendedly. Several unknown warning lights were illuminated. The contact stated that after driving a short distance and depressing the accelerator pedal, the vehicle responded as needed. The vehicle was driven to the intended destination. The contact stated that the incident was significantly frightening. An unknown dealer was made aware of the failure. The vehicle was not d

Mileage: 37,400

20241029VISIBILITY/WIPER

The shade retraction on the moonroof is malfunctioning, causing the fabric to not retract completely, the sagging fabric is causing visibility obstruction. My Ford dealership have inspected the issue and have quoted me an approximate price of $1700 to fix the issue, which is currently cost prohibitive for me ($400 for the replacement part + approx 6 hours of labor), unfortunately this will not be covered by my warranty. There were no warning messages prior to failure, I pressed the button to ope

20241003ELECTRICAL SYSTEM

Whenever I shut off my 2020 Ford Escape Hybrid or when I am about to turn it on, a message appears on the touchscreen that says: "System off to save battery, please turn ignition off or start engine." I have replaced the battery but I get the same error message. When I took the car to Firestone, they performed a Diagnostic which did not indicate that there was anything wrong with the battery. When I spoke to a Hybrid Battery Specialist, he told me that the error message was for my "12 volt batte

20241003UNKNOWN OR OTHER

Whenever I shut off my 2020 Ford Escape Hybrid or when I am about to turn it on, a message appears on the touchscreen that says: "System off to save battery, please turn ignition off or start engine." I have replaced the battery but I get the same error message. When I took the car to Firestone, they performed a Diagnostic which did not indicate that there was anything wrong with the battery. When I spoke to a Hybrid Battery Specialist, he told me that the error message was for my "12 volt batte

20241001UNKNOWN OR OTHER

Sunroof internal protective part lost its adhesion and fell while driving. Sunroof fabric came loose causing the sunroof to malfunction potentially causing more damage if you try to use it.

20240925STRUCTURE:BODY

The lift gate fills with water when it rains and I worry that it can interfere with the backup camera.

20240924STRUCTURE

The contact owns a 2020 Ford Escape. The contact stated while exiting the vehicle, there was an abnormal crackling sound coming from the driver's side door. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 78,000.

Mileage: 78,000