2011 FORD ESCAPE HYBRID

The contact owns a 2011 Ford Escape Hybrid. The contact stated that after starting the vehicle, the ABS and traction control warning lights illuminated. Additionally, while attempting to stop the vehicle the brake pedal extended to the floorboard, causing the stopping distance to be extended. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 85,000.

Mileage: 85,000

The contact owns a 2011 Ford Escape Hybrid. The contact stated while 65 MPH on the freeway, the steering wheel became difficult to maneuver and the power steering assist failed to operate. The contact stated that after turning off and restarting the vehicle, the power steering functionality returned; however, the failure persisted. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that the steering control module needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included in the recall. The manufacture was made of the failure but offered no assistance. The contact was transferred by the manufacturer to NHTSA Hotline to report the failure. The approximate failure mileage was 130,000.

Mileage: 130,000

The contact owns a 2011 Ford Escape Hybrid. The contact stated while driving at undisclosed speeds, the vehicle experienced electrical power steering failure. The check engine and brake system light warning lights were illuminated. The contact stated that the failure had been reoccurring for several years. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor and the steering column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 75,000.

Mileage: 75,000

The contact owns a 2011 Ford Escape Hybrid. The contact stated that while driving at various speeds, the vehicle experienced a loss of electric power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 220,000.

Mileage: 220,000

The contact owns a 2011 Ford Escape Hybrid. The contact stated while driving at various speeds, the vehicle lost power steering assist functionality. The contact stated that he was able to safely pull to the side of the road and restart the vehicle. Once the vehicle was restarted the vehicle drove normally for approximately 30 minutes before the failure reoccurred. The vehicle was taken to an independent mechanic and the contact was notified of NHTSA campaign 14V284000 (Steering) however, the VIN was not included. The local dealer was contacted and the contact was informed that the repair would be an out-of-pocket expense. The manufacturer was made aware of the failure and the contact was referred to the NHTSA for assistance. The failure mileage was 120,000.

Mileage: 120,000

WHEN STEERING CAR MAKING TIGHT TURNS CAUSES THE STEERING WHEEL TO LOCK UP AND MAKES IT EXTREMELY DIFFICULT TO TURN.

Mileage: 83,000

I WAS DRIVING IN ATLANTA GA ON CITY STREETS, CROSSED RR TRACKS WHILE BREAKING AND ABS AND OTHER LIGHTS FLASHED. AT THE SAME TIME I LOST ALL BREAKING POWER, THE BREAK PEDAL WHEN ALL THE WAY TO THE FLOOR. I WAS ABLE TO SWERVE INTO A PARKING LOT AND THE BREAKS WORKED ENOUGH FOR ME TO STOP THE CAR. AFTER SITTING FOR ABOUT 20 MINUTES I STARTED THE ESCAPE BACK UP AND DRIVE AROUND THE PARKING LOT, THE BREAKS SEEMED TO BE WORKING AGAIN SO I DROVE HOME. I TOOK THE ESCAPE TO HENNESSY FORD IN ATLANTA GA, THEY REPORTED TWO ERROR CODES REPORTED INDICATING A FAILED HCU (HYDRAULIC CONTROL UNIT) AND A FAILED ECU (ELECTRONIC CONTROL UNIT). IT WAS EXPLAINED THAT THE ECU IS THE "BRAIN" FOR THE HCU. AFTER RESETTING THE SYSTEM AND TEST DRIVING THE ESCAPE, THE CODES APPEARED AGAIN QUICKLY. HENNESSY FORD QUOTED $4100.00 TO REPLACE BOTH THE HCU AND ECU.

Mileage: 99,000

I WAS DRIVING IN ATLANTA, CROSSED RR TRACKS WHILE BREAKING AND ABS AND OTHER LIGHTS FLASHED. AT THE SAME TIME I LOST ALL BREAKING POWER IN MY 2011 ESCAPE HYBRID, THE BREAK PEDAL WHEN ALL THE WAY TO THE FLOOR. I WAS ABLE TO SWERVE INTO A PARKING LOT AND THE BREAKS WORKED ENOUGH FOR ME TO STOP THE CAR. AFTER SITTING FOR ABOUT 20 MINUTES I STARTED THE ESCAPE BACK UP AND DRIVE AROUND THE PARKING LOT, THE BREAKS SEEMED TO BE WORKING AGAIN SO I DROVE HOME. I TOOK THE ESCAPE TO HENNESSY FORD IN ATLANTA GA, THEY REPORTED TWO ERROR CODES REPORTED INDICATING A FAILED HCU (HYDRAULIC CONTROL UNIT) AND A FAILED ECU (ELECTRONIC CONTROL UNIT). IT WAS EXPLAINED THAT THE ECU IS THE "BRAIN" FOR THE HCU. AFTER RESETTING THE SYSTEM AND TEST DRIVING THE ESCAPE, THE CODES APPEARED AGAIN QUICKLY. HENNESSY FORD QUOTED $4100.00 TO REPLACE BOTH THE HCU AND ECU.

Mileage: 99,000

AFTER DRIVING LESS THAN A MILE FROM HOME ON A COLD DAY, I WAS STOPPED TO TURN LEFT WITH THE STEERING WHEEL TURNED HARD LEFT. THE STEERING WHEEL FORCED ITSELF BACK RIGHT WITH SIGNIFICANT FORCE. I COULDN'T TURN IT BACK RIGHT SO I TURNED OFF THE IGNITION. WHEN I TURNED IT BACK ON THE STEERING BEHAVED NORMALLY. I TOOK IT TO A MECHANIC WHO PERFORMED AN INSPECTION AND CHECKED THE COMPUTER CODES. THAT REPORT IS ATTACHED. THE REPORT STATES THAT THE FAULT CODES INDICATED A PROBLEM WITH THE TORQUE/ANGLE SENSOR AND STEERING CONTROL MODULE. THIS PROBLEM, SHOULD IT OCCUR WHILE MOVING COULD CAUSE AN ACCIDENT AND POSSIBLE DEATH. SINCE MY VIN NUMBER IS NOT COVERED BY THE EXISTING RECALLS FOR THIS TYPE OF PROBLEM, I WOULD LIKE THE NHTSA TO INVESTIGATE AND ADD MY VIN TO THE RECALL 14V284000 OR 14S05.

Mileage: 1

REMOTE STARTED VEHICLE AND WAS WALKING UP LESS THAN 2 MINUTES AFTER. NOTICE PUDDLE UNDER GAS TANK AREA. GAS WAS POURING OUT. VEHICLE WAS RUNNING BUT STATIONARY. IT WAS OBVIOUS LATER THAT GASS HAS BEEN LEAKING OUT WHEN I WAS DRIVING TO WORK

Mileage: 88,000

I WAS DRIVING OUT OF A PARKING LOT (GOING VERY SLOW) WHEN MY STEERING WHEEL STARTED TO SHAKE AND I COULD NOT MOVE THE STEERING WHEEL RIGHT OR LEFT IT WAS FROZEN MY ENTIRE DASH BOARD LIT UP. I QUICKLY TURNED OFF THE CAR AND TURNED IT BACK ON - MY STEERING WHEEL WAS STILL SHAKING BUT NOT AS MUCH AND MY DASH HAD THE TCS CODE ON. I TOOK IT TO FORD DEALERSHIP RIGHT AWAY AND THE CAR WAS DIFFICULT TO DRIVE MADE ME SO NERVOUS. AT A STOP LIGHT I THREW IT IN NEUTRAL AND THAT DID SEEM TO HELP AND GOT RID OF THE CONSTANT TSC LIGHT ON THE DASH AND THE CAR DROVE A LITTLE SMOOTHER TO THE DEALERSHIP. THE DEALERSHIP SAID THAT I NEED A NEW STEERING WHEEL COLUMN ALONG WITH TORQUE SENSOR AND SOFTWARE UPDATE. I ASKED IF THIS IS FROM WEAR AND TEAR AND THEY SAID NO JUST A FAULTY MALFUNCTION TO THE TUNE OF 2036 DOLLARS. I HAVE A FORD ESCAPE 2011 WITH 84,000 MILES ON IT ONLY SERVICED AT FORD FOR IT'S LIFE. I HAVE A CASE NUMBER WITH THE FORD REGIONAL SERVICE MANAGER WHO WILL DECIDE IF THEY WILL TAKE CAR

Mileage: 84,763

I BOUGHT MY VEHICLE, USED, A COUPLE OF YEARS AGO. I ASKED FOR THE CARFAX AND IF THERE WERE ANY ISSUES WITH THE VEHICLE. THE SALESMAN LET ME GLANCE AT HIS SCREEN AND SCROLLED THROUGH TO HUMOR ME AND PROMISED THERE WERE NO ISSUES. A FEW DAYS AGO WHILE DRIVING ON THE HIGHWAY USING CRUISE CONTROL, THE CC KICKED OFF AND MY CAR JERKED. SINCE THEN, I HAVE HAD TROUBLE ACCELERATING AND CONTROLLING THE SPEED OF MY CAR. A LITTEL ORANGE WRENCH CAME ON. THIS MORNING AS I WAS DRIVING TO WORK, THE CHECK ENGINE LIGHT CAME ON. I FELT LIKE I ALMOST GOT INTO 3 ACCIDENTS FOR LACK OF CONTROL OF MY CAR. I TOOK IT TO THE SHOP AND THEY TOLD ME I SHOULDN'T EVEN BE DRIVING IT BECAUSE OF THE LACK OF SPEED CONTROL. NOW I'M STUCK PAYING HUNDREDS OF DOLLARS, MAYBE THOUSANDS, FOR LACK OF PROPER DISCLOSURE AND FAULTY MANUFACTURING. FORD ISSUES A LIFETIME WARRANTY RATHER THAN A RECALL, WHICH IS A DISGRACE AS THEY'RE WAITING FOR CUSTOMERS TO DEAL WITH PROBLEMS AND GET HURT BEFORE THEY FIX ANYTHING. THIS SHOULD NOT BE P

Mileage: 114,980

I BOUGHT MY VEHICLE, USED, A COUPLE OF YEARS AGO. I ASKED FOR THE CARFAX AND IF THERE WERE ANY ISSUES WITH THE VEHICLE. THE SALESMAN LET ME GLANCE AT HIS SCREEN AND SCROLLED THROUGH TO HUMOR ME AND PROMISED THERE WERE NO ISSUES. A FEW DAYS AGO WHILE DRIVING ON THE HIGHWAY USING CRUISE CONTROL, THE CC KICKED OFF AND MY CAR JERKED. SINCE THEN, I HAVE HAD TROUBLE ACCELERATING AND CONTROLLING THE SPEED OF MY CAR. A LITTEL ORANGE WRENCH CAME ON. THIS MORNING AS I WAS DRIVING TO WORK, THE CHECK ENGINE LIGHT CAME ON. I FELT LIKE I ALMOST GOT INTO 3 ACCIDENTS FOR LACK OF CONTROL OF MY CAR. I TOOK IT TO THE SHOP AND THEY TOLD ME I SHOULDN'T EVEN BE DRIVING IT BECAUSE OF THE LACK OF SPEED CONTROL. NOW I'M STUCK PAYING HUNDREDS OF DOLLARS, MAYBE THOUSANDS, FOR LACK OF PROPER DISCLOSURE AND FAULTY MANUFACTURING. FORD ISSUES A LIFETIME WARRANTY RATHER THAN A RECALL, WHICH IS A DISGRACE AS THEY'RE WAITING FOR CUSTOMERS TO DEAL WITH PROBLEMS AND GET HURT BEFORE THEY FIX ANYTHING. THIS SHOULD NOT BE P

Mileage: 114,980

I BOUGHT MY VEHICLE, USED, A COUPLE OF YEARS AGO. I ASKED FOR THE CARFAX AND IF THERE WERE ANY ISSUES WITH THE VEHICLE. THE SALESMAN LET ME GLANCE AT HIS SCREEN AND SCROLLED THROUGH TO HUMOR ME AND PROMISED THERE WERE NO ISSUES. A FEW DAYS AGO WHILE DRIVING ON THE HIGHWAY USING CRUISE CONTROL, THE CC KICKED OFF AND MY CAR JERKED. SINCE THEN, I HAVE HAD TROUBLE ACCELERATING AND CONTROLLING THE SPEED OF MY CAR. A LITTEL ORANGE WRENCH CAME ON. THIS MORNING AS I WAS DRIVING TO WORK, THE CHECK ENGINE LIGHT CAME ON. I FELT LIKE I ALMOST GOT INTO 3 ACCIDENTS FOR LACK OF CONTROL OF MY CAR. I TOOK IT TO THE SHOP AND THEY TOLD ME I SHOULDN'T EVEN BE DRIVING IT BECAUSE OF THE LACK OF SPEED CONTROL. NOW I'M STUCK PAYING HUNDREDS OF DOLLARS, MAYBE THOUSANDS, FOR LACK OF PROPER DISCLOSURE AND FAULTY MANUFACTURING. FORD ISSUES A LIFETIME WARRANTY RATHER THAN A RECALL, WHICH IS A DISGRACE AS THEY'RE WAITING FOR CUSTOMERS TO DEAL WITH PROBLEMS AND GET HURT BEFORE THEY FIX ANYTHING. THIS SHOULD NOT BE P

Mileage: 114,980

THE FUEL DELIVERY MODULE MAY DEVELOP A CRACK IN THE FUEL SUPPLY PORT, WHICH COULD RESULT IN A LEAK SAFETY RECALL NOTICE 16S41 / NHTSA RECALL 16V - 777

Mileage: 24,000

ONE JANUARY 23, 2018, THE REAR WINDOW OF MY LEGALLY-PARKED 2011 FORD ESCAPE HYBRID LIMITED SUDDENLY SPONTANEOUSLY EXPLODED. THOUSANDS OF GLASS FRAGMENTS WENT ALL OVER, NARROWLY MISSING A HUMAN AND A DOG, BUT THERE WERE NO APPARENT INJURIES. THE CAR WAS NOT MOVING AT THE TIME, BUT WAS LEGALLY PARKED AND TOTALLY STATIONARY.

Mileage: 60,544

STEERING WHEEL DOESNT MOVE

Mileage: 551,000

GEAR SHIFTER LEVER GOES INTO PARK BUT VEHICLE CONTINUOUS ROLLING FORWARD, EXCLAMATION SIGN COMES ON VEHICLE DISPLAYS SAFELY VEHICLE WILL NOT START UNTIL YOU SHIFT IT TO DRIVE THEN PARK AND THEN APPLY HANDBRAKE

Mileage: 102,500

WHILE DRIVING ON A CITY STREET AND TURNING A CORNER I HEARD WARNING BEEPS AND SLIGHT SHAKE FROM THE STEERING. I SLOWED DOWN AND THE POWER STEERING FAILURE LIGHT CAME ON I COULD BARELY COMPLETE THE TURN AVOIDING HITTING ANOTHER CAR. THE POWER STEER WENT OUT

Mileage: 113,000

WHILE CLOSING LIFT GATE THE GLASS EXPLODED BEFORE THE LIFT GATE EVER MADE CONTACT WITH VEHICLE. THE VEHICLE WAS STATIONARY, IN MY DRIVEWAY.

Mileage: 27,000