2009 FORD ESCAPE HYBRID

The contact owns a 2009 Ford Escape Hybrid. The contact stated while driving 8 MPH, the steering wheel failed to respond. There were no warning lights illuminated. The steering wheel ceased to function; however, the contact was able to make a full turn of the steering wheel, and the vehicle was turned off. The vehicle was restarted, and the contact was able to regain power steering functionality. The vehicle was taken to two separate independent mechanics and the contact was informed that the steering wheel module needed to be reprogrammed. The vehicle was repaired; however, the failure persisted. The contact had the same failure three times within a month. The vehicle was then taken to a dealer, where the steering module was reprogrammed; however, the dealer was unable to provide a cause for the failure. The vehicle was not repaired after the most recent failure. The manufacturer was made aware of the failure. The failure mileage was approximately 260,000.

Mileage: 260,000

The contact owns a 2009 Ford Escape Hybrid. The contact stated that while driving in a parking lot at 15 MPH, the steering wheel became inoperable. The steering wheel was difficult to turn. The power steering assist failure warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering). The local dealer and an independent mechanic were contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2009 Ford Escape Hybrid. The contact received notification of NHTSA Campaign Number: 14V284000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. There were no warning lights illuminated. The vehicle was able to restart but the failure reoccurred. The vehicle was taken to the dealer, where it was diagnosed as a failure with the electric power steering assist. The contact was informed that the power steering control module (PSCM) and the instrument cluster module, needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was not available. Parts distribution disconnect.

The contact owns a 2009 Ford Escape Hybrid. The contact stated that while driving approximately 25 MPH and making a left turn, the steering wheel suddenly became difficult to turn. The vehicle was later taken to the local mechanic who diagnosed that the Power Steering Control Module (PSCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 190,000.

Mileage: 190,000

The contact owns a 2009 Ford Escape Hybrid. The contact stated while stopped, the steering wheel started shaking abnormally. The vehicle then lost power steering functionality. The vehicle was taken to an independent mechanic and the power steering control module was reset; however, the failure recurred. The vehicle was taken to the independent mechanic and the mechanic stated that the vehicle was experiencing similar failure as in NHTSA Campaign Number: 14V284000 (Steering) and advised the contact to reach out to the dealer. The dealer was contacted, and the dealer stated that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was contacted, and the manufacturer also stated that the vehicle was not included in the recall. The failure mileage was 270,000.

Mileage: 270,000

The contact owns a 2009 Ford Escape Hybrid. The contact stated that while driving at an undisclosed speed, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The power steering sensor failed warning message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 140,000.

Mileage: 140,000

The contact owns a 2009 Ford Escape Hybrid. The contact stated that while operating the vehicle the steering wheel would shake and vibrate before eventually the message "torque sensor failure" had displayed and the steering wheel became difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering torque sensor and possibly the steering rack were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the issue and informed the contact that the vehicle was not included in NHTSA Campaign Number 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was approximately 158,000.

Mileage: 158,000

The contact owns a 2009 Ford Escape Hybrid. The contact stated that after his wife started the vehicle, it was discovered that the power steering assist had malfunctioned, and the steering wheel was very difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 59,746.

Mileage: 59,746

The contact owns a 2009 Ford Escape Hybrid. The contact stated that the steering wheel was locked after starting the vehicle. Several unknown warning lights were illuminated. The dealer was made aware of the failure and advised the contact to take the vehicle in for a diagnostic test. The dealer also informed the contact that there was no open recall on the vehicle. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 130,000. The VIN was not available.

Mileage: 130,000

The contact owns a 2009 Ford Escape. The contact stated that start-up of the vehicle, excessive force was needed to steer the vehicle. There was no warning light illuminated. Upon investigation, he discovered NHTSA Campaign Number: 14V284000 (Steering) which he linked to the failure. The contact drove the vehicle to a dealer where they diagnosed the vehicle with a defective steering column assembly; however, his vehicle was not included in the recall. The contact then took the vehicle an independent mechanic where they diagnosed the vehicle with the same failure and informed him that his vehicle should be covered under the recall. The manufacturer was also notified of the failure and referred him NHTSA for assistance. The vehicle had yet to be repaired and remained in the possession of the independent mechanic. The failure mileage was unknown.

The contact owns a 2009 Ford Escape. The contact stated that while driving at various speeds, the power steering failed intermittently without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering) which she linked to the failure. The contact had taken the vehicle to the dealer where they informed her that an unknown sensor had caused the power steering failure. Additionally, the contact was informed that the driveshaft needed to be replaced. The contact was informed that the Vin was not under recall. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 85,000.

Mileage: 85,000

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL CEASED CAUSING THE VEHICLE TO BECOME DIFFICULT TO STEER. THE POWER STEERING FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT MENTION NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 181,011.

Mileage: 181,011

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE STEERING WHEEL WAS EXTREMELY HARD TO TURN, WITHOUT WARNING. THE CONTACT CALLED HASSETT FORD (3530 SUNRISE HWY, WANTAGH, NY 11793, (516) 785-7800) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THERE WAS FAULTY TORQUE SENSOR IN THE TRANSMISSION. THE MANUFACTURER WAS CONTACTED BUT, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE AND STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE THREE TIMES AND THE VEHICLE STARTED TO OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO CARCARE IMPORT AND DOMESTIC (350 ROCKLAND RD, HENDERSONVILLE, TN 37075 (615) 822-5002) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER THE RECALL. THE FAILURE MILEAGE APPROXIMATELY 129,088. *BF THE CONSUMER STATED THE VEHICLE HAD BEEN TAKEN IN TO BE REPAIRED ON MULTIPLE OCCASIONS BUT

Mileage: 148,000

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS POWER STEERING ASSIST WITH THE POWER STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO RESTART ONCE THE FAILURE HAD OCCURRED. DUE TO THE FAILURE, THE CONTACT WAS CONCERNED THAT THE IGNITION WAS DEFECTIVE DUE TO THE VEHICLE FAILING TO RESTART. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE RECALL REPAIR WAS PERFORMED PRIOR TO HER OWNING THE VEHICLE AND THEREFORE NOT SUBJECTED TO THE FREE REPAIR. ADDITIONALLY, THE CONTACT EXPERIENCED ISSUES RELATED TO THE SUSPENSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE MECHANIC DISCOVERED CORROSION IN THE WHEEL WELL WHICH AFFECTED THE CONNECTION BETWEEN THE SUSPENSION AND THE UNIBODY CONSTRUCTION. THE CONTACT WAS

Mileage: 100,000

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS POWER STEERING ASSIST WITH THE POWER STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO RESTART ONCE THE FAILURE HAD OCCURRED. DUE TO THE FAILURE, THE CONTACT WAS CONCERNED THAT THE IGNITION WAS DEFECTIVE DUE TO THE VEHICLE FAILING TO RESTART. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE RECALL REPAIR WAS PERFORMED PRIOR TO HER OWNING THE VEHICLE AND THEREFORE NOT SUBJECTED TO THE FREE REPAIR. ADDITIONALLY, THE CONTACT EXPERIENCED ISSUES RELATED TO THE SUSPENSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE MECHANIC DISCOVERED CORROSION IN THE WHEEL WELL WHICH AFFECTED THE CONNECTION BETWEEN THE SUSPENSION AND THE UNIBODY CONSTRUCTION. THE CONTACT WAS

Mileage: 100,000

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT STATED WHILE DRIVING 55 MPH, THE CHECK BRAKING SYSTEM, TRACTION CONTROL AND EMERGENCY BRAKE WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HIS DESTINATION. THE CONTACT STATED WHILE RESTARTING THE VEHICLE, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOOR AND USE THE PARKING BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS REFERRED TO LOCAL DEALER. THE VEHICLE WAS TAKEN TO LOCAL DEALER NICK MAYER LINCOLN WESTLAKE LOCATED AT 24400 CENTER RIDGE RD, WESTLAKE, OH 44145, (440) 835-3700, WHERE IT WAS DIAGNOSED WITH NEEDING THE BRAKE MASTER CYLINDER, BRAKE BOOSTER, ELECTRONIC CONTROL UNIT AND MODULE AND ABS HYDRAULIC UNIT TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 101,000.

Mileage: 101,000

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. WHEN THE VEHICLE WAS PARKED AFTER DRIVING FOR SOME TIME, THE CONTACT ATTEMPTED TO ACCELERATE AND DRIVE THE VEHICLE; HOWEVER, THE STEERING WHEEL WAS LOCKED. IN ADDITION, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE LOST TORQUE SIGNAL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Mileage: 78,000

THROTTLE BODY PROBLEMS P2112 AND P2111

Mileage: 130,000

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE VEHICLE STALLED WHEN BEING DRIVEN FOR AN EXTENDED AMOUNT OF TIME. THE FAILURE OCCURRED SEVERAL TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. JACK MADDEN FORD (825 BOSTON-PROVIDENCE TURNPIKE, NORWOOD, MA 02062, (781) 762-4200) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 18072344F8W3R8. THE FAILURE MILEAGE WAS 129,000.

Mileage: 129,000